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Crowdsourcing
Transforming Research
into a Profit Center....




Dr Paul Marsden
Digital Ethnographer
www.socialcommercetoday.com
paul@viralculture.com
So, who’s the guy with Jacko?
“He should be melted down into glue” / Chris Martin
Simon Fuller / Mind behind American Idol
Web business idea / Open talent contests
1. Source Talent from the Crowd




Web business idea / Open talent contests
1. Source Talent from the Crowd

  2. Screen for POTENTIAL




Web business idea / Open talent contests
1. Source Talent from the Crowd

  2. Screen for POTENTIAL


  3. OWN THE OUTPUT




Web business idea / Open talent contests
D
  1. Source Talent from the Crowd




                            L
  2. Screen for POTENTIAL


  3. OWN THE OUTPUT


                   S      O
From business idea to entertainment idea
1. Source Talent from
       Crowd
Pro
                                        Jur
                                            y




1. Source Talent from   2. Screen for
       Crowd              Potential
Pro
                                        Jur
                                            y




                                        Peo
                                             ple
                                        Jur
                                            y




1. Source Talent from   2. Screen for
       Crowd              Potential
1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
The Magic of Idol - A Market Research Effect
Employee research at Hawthorne plant
Research respondents respond positively
Research respondents respond positively
Research respondents respond positively
Something in the Hawthorne water?
Humans are social animals - we like participating
The Hawthorne Effect:
            Participation Research Bias




Humans are social animals - we like participating
Hey boss, can we ask
                       you for some advice?




Using the Hawthorne Effect to get yourself a pay rise
Research-Powered Entertainment
It’s Research Jim, but not as we know it.
Am
                                                     Ieri
                                               RIe docan
                                                 dse l
                                                   ol a
                                              Bue foch
                                              Ms r r
                                                  tne
                                                  i ho
                                                       ss
                                                       d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Am
                                                     Ieri
                                               RIe docan
                                                 dse l
                                                   ol a
                                              Bue foch
                                              Ms r r
                                                  tne
                                                  i ho
                                                       ss
                                                       d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




1. Source Talent from   2. Screen for   3. Own the
       Crowd              Potential       Output
Ido
                                           Re
                                              sea l
                                           Me rch
                                             tho
                                                 d




New research method needs new name: ‘Crowdsourcing’
Ido
                                      Re
                                         sea l
                                      Me rch
                                        tho
                                            d




Idol Research Platform (Innovation)
Ido
                                  Re
                                     sea l
                                  Me rch
                                    tho
                                        d




Idol Research Platform (Design)
Ido
                               Re
                                  sea l
                               Me rch
                                 tho
                                     d




Idol Research Platform (Ads)
Ido
                                              Re
                                                 sea l
                                              Me rch
                                                tho
                                                    d




                                           dotmocracy.org
Idol Research Platform (Social Research)
Ido
                                               Re
                                                  sea l
                                               Me rch
                                                 tho
                                                     d




Idol Model: A Profit-Generating Research Platform
40




Bored of Surveys, Groups and Interviews?
Think Different, Think Idol Research
Survival of the Fittest
Competition... The Best
Idea Any Ever Had...




Idol - Profit Generating Research Platform (Software)
“It’s not the strongest that
survives. Nor the most
intelligent. It’s the one
most adaptable to
change”




Idol - Profit Generating
www.socialcommercetoday.com    Research Platform (Software)
43


                                  Exercise




               Plan an Idol Contest!
     Choose a company/brand represented on your table. Come up
     with an idea for an Idol Contest to crowdsource a better solution
                   to a business need, task or problem.


➊ Source Talent from Crowd (HOW will you organize the contest?)
➋ Screen for Potential (HOW will your pick winners (expert/public juries?)
➌ Own the Output (HOW will you make/save money?)

                   Present back your idea to the group

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Crowdsourcing: The Opportunity in Market Research

  • 1. Crowdsourcing Transforming Research into a Profit Center.... Dr Paul Marsden Digital Ethnographer www.socialcommercetoday.com paul@viralculture.com
  • 2. So, who’s the guy with Jacko?
  • 3. “He should be melted down into glue” / Chris Martin
  • 4. Simon Fuller / Mind behind American Idol
  • 5. Web business idea / Open talent contests
  • 6. 1. Source Talent from the Crowd Web business idea / Open talent contests
  • 7. 1. Source Talent from the Crowd 2. Screen for POTENTIAL Web business idea / Open talent contests
  • 8. 1. Source Talent from the Crowd 2. Screen for POTENTIAL 3. OWN THE OUTPUT Web business idea / Open talent contests
  • 9. D 1. Source Talent from the Crowd L 2. Screen for POTENTIAL 3. OWN THE OUTPUT S O From business idea to entertainment idea
  • 10. 1. Source Talent from Crowd
  • 11. Pro Jur y 1. Source Talent from 2. Screen for Crowd Potential
  • 12. Pro Jur y Peo ple Jur y 1. Source Talent from 2. Screen for Crowd Potential
  • 13. 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 14. The Magic of Idol - A Market Research Effect
  • 15. Employee research at Hawthorne plant
  • 19. Something in the Hawthorne water?
  • 20. Humans are social animals - we like participating
  • 21. The Hawthorne Effect: Participation Research Bias Humans are social animals - we like participating
  • 22. Hey boss, can we ask you for some advice? Using the Hawthorne Effect to get yourself a pay rise
  • 24. It’s Research Jim, but not as we know it.
  • 25. Am Ieri RIe docan dse l ol a Bue foch Ms r r tne i ho ss d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 26. Am Ieri RIe docan dse l ol a Bue foch Ms r r tne i ho ss d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 27. Ido Re sea l Me rch tho d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 28. Ido Re sea l Me rch tho d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 29. Ido Re sea l Me rch tho d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 30. Ido Re sea l Me rch tho d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 31. Ido Re sea l Me rch tho d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 32. Ido Re sea l Me rch tho d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 33. Ido Re sea l Me rch tho d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 34. Ido Re sea l Me rch tho d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 35. Ido Re sea l Me rch tho d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 36. Ido Re sea l Me rch tho d 1. Source Talent from 2. Screen for 3. Own the Crowd Potential Output
  • 37. Ido Re sea l Me rch tho d New research method needs new name: ‘Crowdsourcing’
  • 38. Ido Re sea l Me rch tho d Idol Research Platform (Innovation)
  • 39. Ido Re sea l Me rch tho d Idol Research Platform (Design)
  • 40. Ido Re sea l Me rch tho d Idol Research Platform (Ads)
  • 41. Ido Re sea l Me rch tho d dotmocracy.org Idol Research Platform (Social Research)
  • 42. Ido Re sea l Me rch tho d Idol Model: A Profit-Generating Research Platform
  • 43. 40 Bored of Surveys, Groups and Interviews? Think Different, Think Idol Research
  • 44. Survival of the Fittest Competition... The Best Idea Any Ever Had... Idol - Profit Generating Research Platform (Software)
  • 45. “It’s not the strongest that survives. Nor the most intelligent. It’s the one most adaptable to change” Idol - Profit Generating www.socialcommercetoday.com Research Platform (Software)
  • 46. 43 Exercise Plan an Idol Contest! Choose a company/brand represented on your table. Come up with an idea for an Idol Contest to crowdsource a better solution to a business need, task or problem. ➊ Source Talent from Crowd (HOW will you organize the contest?) ➋ Screen for Potential (HOW will your pick winners (expert/public juries?) ➌ Own the Output (HOW will you make/save money?) Present back your idea to the group