In this module we will discuss :- How can you cancel single order? How can you cancel bulk orders? How can you check order cancelled by customer?

1. In this module we will discuss :-
1. How can you cancel a single order?
2. How can you cancel orders in bulk?
3. How can you check cancelled orders?
Cancellation of orders
(LMD)

2. How can you cancel single order?
When your product is out of stock and you cannot process the order, you can follow the steps below to
cancel the order
Note– You will be charged cancellation fee for cancelling the orders.
Click on Pending
Action
1.
Click on Cancel item2.
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2

3. How can you cancel single order?
3
3
Select the reason
from the dropdown
3.
Click on Submit
button
4.

4. How can you cancel orders in bulk?
When your products are out of stock and you cannot process the orders, you can follow these steps to
cancel the orders
Click on Orders tab
Select the multiple
orders through the
check boxes
Click on Download
Selected Order CSV
from the dropdown
1.
2.
3.
Note– You will be charged cancellation fee for cancelling the orders.
3
2
1

5. Click on Bulk Cancel
How can you cancel orders in bulk?
4.
4

6. Select the
cancellation reason
Choose CSV file of
orders and Click on
Upload
How can you cancel orders in bulk?
5.
6.6
5

7. How can you check cancelled orders?
You can check here all orders cancelled by you or the customer
Click on Orders tab
Click on Cancelled
tab
1.
2.
2
1

8. These are sample of cancelled orders
Cancelled order id
Order Status-
a. Merchant cancelled -
If the order is cancelled by
you
b. Cancelled -
If the order is cancelled by
the customer
Here you can check
history of the order
How can you check cancelled orders?
3.
4.
5.
3
4b
4a
5

9. Thanks everyone!
For any query please raise a ticket on support