ICT role in 21st century education and its challenges
20110514 PMI San Diego Keynote
1. Peter Coffee VP / Head of Platform Research salesforce.com inc. 1989-2007 Technology Editor, eWEEK 1983-1988 Engineering Specialist, The Aerospace Corporation 1978-1983 Senior Engineer, Exxon Corporation
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3. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report and on our Form 10-Q for the most recent fiscal quarter: these documents and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. In Other Words: Everything That You See Here is Real
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6. Today’s Maps Are Drawn by Connections (Lines Represent Number • Distance of Facebook ‘Friend’ Links)
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9. All Clouds Simplify Something Cloud Platform for Consumer Apps Infrastructure as a Service Non-Relational Database Python or Java Server Simplification of large-scale web apps Cloud Platform for Business Apps Infrastructure as a Service Full Relational Database Integration as a Service Logic as a Service UI as a Service Acceleration/Optimization of business transformation Servers as a Service Infrastructure as a Service Virtualization of familiar IT models VM VM VM VM
10. What Makes True Clouds Different Application service providers They flew the airplanes for you, but every plane offered its own separate opportunity to crash. Limited economies of scale: to move 2,000 people with DC-3s required 100 pilots and the costly maintenance of 200 engines. True Clouds The providers fly the planes; the planes are designed, from the first stroke of the pen, to be large-scale movers of massive workloads. Enormous efficiencies and savings: move 2,000 people with four pilots + four copilots and maintain just 16 (simpler) engines. Continual improvement and rigorous maintenance included in price of the service. False Clouds You buy the same kind of technology that’s used by true cloud service providers, but you fly it. You maintain it. You deal with any unexpected costs or operational issues. You’d better have an awfully good reason .
11. If you want a radical improvement… … you can’t settle for incremental change
12. Quick Wins Create Curiosity: Objectors Become Enablers Mark Silber IT Systems Architect $11B Chip Manufacturer 20,000 customers (engineers) that require 24/7 support Deployed first customer portal in 1 week Retired 40 servers and 11 databases Reduced IT CRM support costs by 60% 100,000 self-service portal users
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14. Multi-Tenancy Makes the Cloud Transforming Single-Tenant (On-Premise or Hosted) Dedicated App Stack for Each Application Multi-Tenant One Single Stack for All Applications
15. Abstraction Enables Acceleration Multi-tenant Automatic Upgrades Secure Integrated Easy to Use 5 Times Faster Half the Cost IDC White Paper sponsored by Salesforce.com: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”, Doc # 219965, September, 2009
16. Coherent Code Base and Managed Infrastructure Your Clicks Your Code Metadata representations: Rigorously partitioned data, logic and customizations for multiple customers Build strategic applications Customize any aspect Upgrade when convenient Preserve IP control The Metadata Model: Cloud + Customization User Interface Logic Database
17. Common Code Base Eases Upgrades Customers decide when (or whether) to adopt new features Customizations move forward without regression or breakage Vendor resources are not diluted by need to support legacy versions of products A Better Upgrade Path for Everyone “ Windows 7 is now at 22.31%, up 1.44 points from December. However, XP and Vista are losing share faster than Windows 7 can gain (XP is down to 55.26% and Vista down to 11.66%)” Tom’s Guide, 3 Feb 2011
18. Coherent Code Base and Managed Infrastructure Selectively exposed data, logic and customizations Click to Connect Your Clicks Your Code User Interface Logic Database Salesforce to Salesforce Sharing
19. Cloud Platforms Can Offer Developer Leverage A path of least resistance to high-function applications > 1 Billion Lines of Cloud Logic Unlimited Real-Time Customization Granular Security & Sharing 245,000 Workflow Rules and Approvals 312,000 UI Customizations Real-Time Mobile Deployment Real-Time Websites Integrated Content Library Integrated Analytics & Data Quality Integrated Analytics & Data Quality Aids 800+ Integrated Applications Multi-Tenant Kernel Proven Reliability Real-Time Upgrades ISO 27001, SAS 70 Type II Certified Security Proven Scalability (15 billion transactions/Q2) Real-Time Transparent System Status 3 Global Data Centers & Disaster Recovery Proven Real-Time integration Real-Time Sandbox Environments Real-Time Query Optimizer Salesforce to Salesforce Sharing Salesforce to Salesforce Sharing
20. U.S. Decennial Census Agility Enabling Capability Deployed a custom app in three months Recorded, tracked and managed contacts and activities between staff and external partners App scaled up as census went active; will unwind as process concludes Managed 2,700 partners : temp agencies geographically dispersed at headquarters and 13 regional offices “ The bureau has a database of 170,000 temporary workers that had been initially planned to be hosted in house . However, problems with the contract forced an alternative solution. “Salesforce.com was the alternative solution and the database was rolled out in six weeks . Compared to the months or years that the average government IT project requires for deployment, the salesforce.com database was deployed shockingly fast .” DailyTech.com, 1/22/2010
24. The Next Steps: Sharing, Comparing, Improving San Francisco’s Family Service Agency Builds HIPAA-compliant EHR and Case Management App 50% reduction in time spent on paperwork, reporting and reimbursement Eliminated 2-month wait for County reports Real-time tracking of individual client outcomes (treatments adjusted accordingly) Self-audits and tracking of clinician, program, and division productivity Automated reimbursement process though auto-population of funder forms Bob Bennett CEO
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27. Cloud Integration: Not an All-or-Nothing Choice Mash-ups from Web and AppExchange Native Desktop Connectors Integration Partner Ecosystem Developer Toolkits
28. 4 Months (Oct ’06- Feb ’07) 1 Month (Dec ’06) 5 Months (Dec ’06 – May ’07) 2Q07 Deployments “ This is process lite. It gives my business users what they want, a unique app for each sales team, fundamentally reflecting their own personality. “ And yes, I get a single standard SAP integration. It’s a terrific success. ” – CIO, Fortune 500 Firm SAP Back-end Integration Customized for Diverse Sales Groups Sales Distributors EMEA Inside Sales AFS Global Sales FLPR Field Sales Cloud Integration: Put It Where You Need It
29. www.networkworld.com/news/2008/102908-bechtel.html “ If you take the ideal world, everything is done as a service: computing, storage, software and operations.” “ The risk for enterprises that don't start a SaaS migration strategy soon is that their IT organizational structures will be a competitive disadvantage.” Geir Ramleth CIO, Bechtel Corp. Trust Attainment Makes the Upside Interesting
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32. Email Users Social Networking Users Global Users (MM) Social Networking Users Surpass Email Users on 7/09 Source: Morgan Stanley Internet Mobile Report, December 2009 Data is for unique, monthly users of social networking and email usage. Why the Cloud Today ? New Mandates for Applications
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35. Cloud Connection Enables Conversation 32 nations, 350,000 visitors, and only one month to launch a global call center. South African Tourism went live on multiple channels—phone, email, Web self-service, Twitter, and Facebook. Customer feedback on IdeaStorm led Dell to build select consumer notebooks and desktops pre-installed with the Linux platform. “ Ideas has been an unbelievable home run. We are loving it: the voice of the customer is totally present at Starbucks in a brand new way ” ( Chris Bruzzo, CTO)
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39. Metadata Model Enables Adoption Now … …Takes Capital Budget Off the Agenda Chatter Platform Profiles Check to Enable Feeds Status Updates Groups Apps Document Sharing Social Apps
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42. Traditional Platforms Make it Impossible for Application Developers to Catch Up Your App You Install & Configure Stack Write Code Deploy & Load Test Monitor & Tune Patch and Regression Test Legacy Stack-Based Process – Wherever it Is IDC White Paper sponsored by Salesforce.com: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”, Doc # 219965, September, 2009 Average time to build a custom app with software is 8 months. By late 2009, Qualcomm/Android cycle time had dropped to 4.5 months.
43. Essential Innovation for Cost-Critical, Compliance-Intensive Domains One developer with no prior training built a mobile app in just 4 days Deploying to Medical Directors, Program Directors in hospitals on iPhones and iPads Eliminates paper forms, workflow cuts response time by more than 60% Cut processing time from 18 hrs to less than 60 min “ We’re blown away by how we built a mobile healthcare application on Force.com with one person in just 4 days… The same app built in [traditional models] would have taken over 3 months”
47. Yes, There Is a True Cloud Mash-ups from Web and AppExchange Native Desktop Connectors Native ERP Connectors
48. Peter Coffee VP / Head of Platform Research [email_address] facebook.com/peter.coffee twitter.com/petercoffee cloudblog.salesforce.com Q & A?
49. “ Overnight Success” Takes 20 Years ’ 50s ’ 60s ’ 70s ’ 80s ’ 90s ’ 00s PC MITS Altair IBM PC Macintosh Windows 3.x/9x/NT & Linux 1.0 Windows XP & Mac OS X Mini DEC PDP-8 DEC VAX 11/780 Sun Workstations & Servers Sun/ILM Render Farms Sun/AMD x86 Servers Niagara CPUs Mainframe IBM 701 S/360 S/370 4300 S/390 zSeries
50. Appearance Emergence Ascendance Refinement… ’ 50s ’ 60s ’ 70s ’ 80s ’ 90s ’ 00s Cloud Apps & Platforms X Window Grid Computing PC MITS Altair IBM PC Macintosh Windows 3.x/9x/NT & Linux 1.0 Windows XP & Mac OS X Mini DEC PDP-8 DEC VAX 11/780 Sun Workstations & Servers Sun/ILM Render Farms Sun/AMD x86 Servers Niagara CPUs Mainframe IBM 701 S/360 S/370 4300 S/390 zSeries
51. Innovation Can Be Additive: Value-Adding Layers That Redefine “Normal” 1960s Mainframe 1980s Client/server Today The Enterprise Cloud 1970s Mini
Notes de l'éditeur
Any purchase decisions that customers make should be based on currently available services.
Not only did the site scale well beyond the expected traffic, but it went from almost zero to peak (144 views/second) in under an hour
Over the past few decades we have seen a shift from Mainframe to mini-computer to client/server to desktop to the cloud Each new technology cycle promises to transform IT. The common denominator throughout this transformation has been a large, highly skilled IT organization required to manage the complexity. Values typically were control, standardization, prioritization, and cost.
We prefer to define the cloud, not as a bundle of technologies, but as a set of promises that the experience of acquiring and using IT capability can be fundamentally improved.
Links to articles : http://www.eweek.com/c/a/Cloud-Computing/Luring-Government-IT-to-the-Cloud/ http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=334178 Descriptions : The US Census Bureau was in need of Customer Relationship Management (CRM) software to coordinate and track partnership activities between the Census Bureau and outside organizations. These partner organizations are primarily non-profit in nature, though for-profit corporations are also included. The goal of a CRM system was be provide the ability to record, track, and manage contacts and activities between various census staff and external partners. This was previously a challenge, and had become a necessity for purposes of work flow management and internal evaluation of the partnership program effectiveness as well as the programs' value to the Census Bureau. Census also recognized the need for a rapidly deployable solution that utilized the SaaS (Software as a Service) model. To meet this need, the US Census Bureau selected a solution provided by Salesforce.com and Acumen Solutions. The Census Bureau recognized the need for a rapidly deployable solution that utilized a Cloud Computing environment, as well as a SaaS (Software as a Service) model. The reason they identified the need for a SaaS solution, is because of the rapid timeline and delivery schedule, as well as the cyclical timeframe that the decennial census operates upon. The partnership activities within Census are at their peak during a two-year timeframe leading up to the 2010 decennial census. Following that timeframe, partnership efforts decrease drastically. By using a SaaS application, the Census Bureau was able to only purchase and deploy a solution for a limited period of time, due to the subscription based model. This means that they did not have to invest a far greater amount of funding on a client-server based solution that they would only be using for 24-48 months. The Cloud Computing model saved Census millions of dollars in software, hardware and maintenance.
We move the complete freedom of a custom logic capability up into a metadata layer, uniquely combining the power of custom logic with the economy and robustness of a full multi-tenant environment. Someday, others will do likewise: for now, Force.com is unique in delivering this combination of characteristics.
We move the complete freedom of a custom logic capability up into a metadata layer, uniquely combining the power of custom logic with the economy and robustness of a full multi-tenant environment. Someday, others will do likewise: for now, Force.com is unique in delivering this combination of characteristics.
The Family Services Agency of San Francisco provides support including mental health services for the city’s neediest families and individuals—they required a HIPAA-compliant case management solution to track thousands of clients and clinical data and allow them to track outcomes in real time. This is real electronic medical records – in the Cloud. FSA is a visionary organization in the realm of outcome-based case management for mental health care. They are revolutionizing the treatment of schizophrenia through early detection - and they simply could not have implemented their visionary approach without real-time, collaborative case management and reporting – which they get through the Cloud. Deployed Salesforce Enterprise Edition to 275 users to perform Human Services Case Management Using two AppExchange solutions and some customization by Exponent Partners, FSA automatically populates government forms and files for reimbursement for services rendered Custom tabs document client information including diagnosis, objectives, progress notes and plan of care Results Centralized access to information and automated billing created a large productivity gain – the number of hours spent doing paperwork for every hour of client interaction decreased from 10 to 3 . Clinicians and support personnel are able to collaborate on cases Less reconciliation problems with city reimbursements Dashboards give program managers visibility into the field and track productivity and quality
When you design from Day 1 for massive sharing, you build in a representation of data ownership from the bottom up instead of trying to construct a perimeter
Granular, governable and auditable privilege assignment elevates security in the cloud above what’s achieved in legacy environments
Challenge RehabCare, the leading provider of physical rehabilitation program management in over 1,200 healthcare facilities throughout the United States, needed to automate its patient prescreening process. To increase patient referral acceptance rates, the company CEO asked IT to eliminate the use of paper forms and reduce the amount of time it takes to pre-screen a patient from 5 hours to 2 hours. Patient-facing employees who work remotely at healthcare facilities required mobile access to data. RehabCare also wanted to replace an on-premise Sage SalesLogix system used by sales with a cloud-based solution to reduce maintenance and infrastructure costs. Solution After attending a Dreamforce user conference, the CIO of RehabCare told his developers about the Force.com platform. A .NET developer at the company downloaded the free Force.com toolkit and built a mobile patient prescreening application--without training--on the Force.com platform in just 4 days. RehabCare deployed the application on 400 Apple iPhones with Salesforce CRM Mobile, replacing the 7-page paper form formerly used to pre-screen patients. Employees located in healthcare facilities use the iPhones and Salesforce CRM Mobile to capture patient information. Because Salesforce CRM Mobile works online and offline, vital information is available even without a broadband connection. Completed forms automatically trigger Force.com workflows including emails to medical directors who review and approve patient referrals. Reminder emails for approvals are automatically triggered as the 2 hour deadline approaches. RehabCare replaced its Sage SalesLogix system with Salesforce CRM at the request of its sales people. The company deployed Salesforce CRM Unlimited Edition in just X days with help from a salesforce.com consulting partner X. Results With Salesforce CRM Mobile, the company reduced the amount of time it takes to prescreen a patient by 60 percent, resulting in a 150% increase in productivity. By building its mobile application on Force.com instead of in .NET, RehabCare cut development time from 3 months to just 4 days. The entire company has embraced Salesforce CRM and Salesforce CRM Mobile. The cloud-computing model eliminates maintenance and additional infrastructure costs. With Force.com workflows, RehabCare responds to the majority of referrals within its 2 hour timeframe.
Regulations often fail to reflect the state of technology and the current understanding of best practices, but governments still…govern
Partitioning of data enables compliance with regulation; further, liberating the latent value of legacy IT assets is often the most unexpected bonus of the cloud – and it’s “the” cloud, one common cloud with many interoperable services, not multiple clouds representing separate silos
Comprehensive reviews, and cost-effective amortization of security costs across multiple tenants enables superior trust at competitive prices
With Force.com, it’s easy to build Cloud 2 apps. Any app you build on Force.com can immediately take advantage of Chatter for collaboration, with no code required. Just select what applications and data (objects and fields) you want to enable, and updates to them will automatically appear in followers’ feeds, so your users will never again miss important information they need to be successful.
Measurable productivity improvement, independently estimated by three separate studies, is the result
But it’s not IT’s fault. The villains here are the traditional hardware and software vendors who are holding us back. Today, it just takes too long to build and deploy custom apps for your business. These solutions start by making us install and configure a stack. Then, even though any great developer can write code in a reasonable amount of time, it can take weeks or months to tune it, test it, deploy it, and patch it. On average, it takes about 8 months to build a custom app on traditional hardware and software. And of course, by the time you’ve built the app, the requirements have changed and you are starting over again. This isn’t a way to build an deploy custom apps for your company.