Kate Grenadier gave a great presentation on Effective Communication at the April workshop at the Lucky Lab on Quimby. Attendees learned active listening skills (basics and practice), how to harness the benefits of powerful questioning (basics and practice), and written communication tips. Afterwards, Portland professionals networked!

1. Effective Communication

3. Kate is a Certified Professional and Career
Coach, who is driven by career coaching
for those just starting out or those looking
for a career change. This includes
visioning, skill building, resume and cover
letter help, and interview preparation.
She likes to work with each client
personally to get a full understanding of
their needs, in order to offer customized
solutions and plans.
Get in touch at contact@pivottoday.com

4. Let’s talk about:
● Active Listening
● Effective Speaking
● Why communicating effectively is important

6. I.Why is it important

7. Important in business for:
● Diversity and global economy
● Productivity & efficiency
● Effective teams & better morale
● Inspires innovation
● Can help further your career

8. II. Active Listening

10. #1 thing:
People want to feel heard

11. Active listening basics
● Be present in every conversation
● Avoid interrupting and redirecting
● Talk 20% of the time, listen 80%
● Listen without judgement
● Pay attention to non-verbal cues

13. ● Be comfortable with silence
Silence
● Gets them talking more
● Time to think/respond
● Pauses don’t mean someone is done talking

14. III. Effective Speaking

16. ● Powerful questioning
Effective speaking basics
● No agenda
● Being present
● Reflect back

18. ● Open ended questions
Powerful Questioning
● What or How. Not why.
● Have a series of default questions

20. ● “What I’m hearing you say is…”
Reflection and clarification
● “When you said... what did you mean?”

21. For 1:1 coaching, skill building, or help
with your career, visit us at
pivottoday.com
or reach us at
contact@pivottoday.com.