A new approach to designing retained organizations to support an outsourced service delivery model. Presented at the Int'l Asso of Outsourcing Professionals' 2008 Outsourcing World Summit

1. Developing the Retained Organization Presented by the International Association of Outsourcing Professionals The 2008 Outsourcing World Summit February 18-20, 2008 | Orlando, Florida

4. Leading companies are designing their retained organizations earlier in the process Decision to Outsource RFP and Vendor Selection Contract Negotiations Transition to Vendor Select Activities to Outsource RFP and Vendor Selection Contract Negotiations Transition to Vendor Design New Service Model Traditional Model: Emerging Model: Design and Implement Retained Organization Design Retained Organization Implement Retained Organization

8. Delivery Model drives the responsibilities for the Retained Organization and the Outsourcer(s) In this IT example, the industry-standard ITIL framework was used to structure the Delivery Model ITIL – Information Technology Infrastructure Library

10. Required retained capabilities are organized into a Competency Framework Sample Competency Framework and Profile:

11. Detailed Role Profiles clearly identify key responsibilities and competency prerequisites Operational Process Responsibilities Organizational Interface Responsibilities Competency/Skill Requirements