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When Productmeets Engineering
11thMay 2019– Porto, Portugal
When Engineering meets Product
11thMay 2019– Porto, Portugal
Hi there!I’m Pedro!
EngineeringDirector@
Impact-drivenperson
Passionateabout People,Technology,and Products
Agile,Leanand DevOpsaficionado
10+years of experiencerunning engineeringteams
And afew years ago Iwondered!
Why is thisthetypicalstructureofSoftwareEngineeringorganizations?
CEO
VPProduct
Product Director
Product Manager
Product Manager
AssociateProduct
Manager
Product Director
…
… VPEngineering
Engineering
Director
Engineering
Manager
EngineeringTeam
EngineeringTeam
Engineering
Manager
…
Engineering
Director
...
2630 BC–2611BC
Thedateofoneofthefirstrecords ofan “organization”thatseparatedProduct from
Engineering
Source: http://www.timelineindex.com/content/view/1178
Source: https://www.trainingjournal.com/articles/feature/leadership-lessons-pharaohs
Source: https://www.trainingjournal.com/articles/feature/leadership-lessons-pharaohs
Source: https://www.trainingjournal.com/articles/feature/leadership-lessons-pharaohs
Source: https://www.trainingjournal.com/articles/feature/leadership-lessons-pharaohs
Source: https://www.trainingjournal.com/articles/feature/leadership-lessons-pharaohs
Source: https://www.trainingjournal.com/articles/feature/leadership-lessons-pharaohs
Morerecently
A fewmore examplesofseparatedareas
Requirements
Design
Implementation
Testing
Maintenance
I want change I want stability
DEV OPS
Don’t split your valuechain!
SoI had acrazyidea!
Whatif… Product and Engineeringwouldbecombinedand notseparatedin different
areas /departmentsofan organization?
Engineeringwithout Product
Thefollowing,130characters,one liner,C program, showscurrent timeusingtext-art:
main(_){_^448&&main(-~_);putchar(--_%64?32|-~7[__TIME__-_/8%8][">'txiZ^(~z?"-48]>>";;;====~$::199"[_*2&8|_/64]/(_&2?1:8)%8&1:10);}
Source: http://www.ioccc.org/years.html#2006
Engineeringwithout Product
!!!!!! !!!!!! !!!!!! !!!!!! !!!! !!!!!!
!! !! !! !! !! !! !! !! !!
!! !! !! !! !! !! !! !! !!
!!!! !!!! !! !! !! !! !! !! !!!! !! !!
!! !! !! !! !! !! !! !! !!
!! !! !! !! !! !! !! !! !!
!!!! !!!!!! !!!!!! !!!!!! !!!!!! !!!!!!
Source: http://www.ioccc.org/years.html#2006
Product without Engineering
Thefollowingwatchwas shipped19.5milliontimesin 2018
Source: https://www.phonearena.com/news/Apple-Watch-Series-4-sales-report_id109181
Product without Engineering
Source: https://www.phonearena.com/news/Apple-Watch-Series-4-sales-report_id109181
Sonow that (hopefully)you areconvincedand agreeing
with me
How would Isee an SoftwareEngineeringorganization'sstructure?
CEO
VPAcquisition
Product Engineering
Director
Product Engineering
Manager
ProductEngineering
Team
…
…
…
VPRetention VPMonetization
Product Engineering
Director
Product Engineering
Manager
Product Engineering
Team
Product Engineering
Team
Product Engineering
Manager
…
Product Engineering
Director
...
VPPlatform
And you ask: WIIFM?
And you ask: What’s in itfor me?
Why should I care?
Avoidsmultiple sources ofOKRs/KPIs
Engineering
Team
...
Engineering
Product
CEO >> VPProduct vs VPEngineeringvs VP Customer Services
By havingstraight forward OKRs/KPIs
CEO >> VPs>> Directors >>Managers>>Teams
IncreaseARRby X%
AcquireP% of logos
Delivercustomercommitment
ABC
Increase CSAT by Y%
Retain T% of logos
Launch new feature XPTO
AchieveZ% ofuptime
…
Moveinfrastructure to self-healing
platform
CEO
Acquisition
Product Engineering
Team
Retention
Product Engineering
Team
Platform
Product Engineering
Team
By havingstraight forward OKRs/KPIs
CEO >> VPs>> Directors >>Managers>>Teams>>Individual
IncreaseARRby X%
AcquireP% of logos
Delivercustomercommitment
ABC
Increase CSAT by Y%
Retain T% of logos
Launch new feature XPTO
AchieveZ% ofuptime
…
Moveinfrastructure to self-healing
platform
CEO
Acquisition
Product Engineering
Team
Retention
Product Engineering
Team
Platform
Product Engineering
Team
Avoidsteam “schizophrenia“
Linereportingteams<> Deliveryteams
By havinga single teamto belongto
Linereportingteams== Deliveryteams
Avoids“exclusive”meetings
“Product” Meetingswhere“Engineering”isn’t involved andvice versa
By havingmeaningfulmeetings
Teammeetingswithall therelevantpeopleattending
AvoidsDeliveryownership “dispute”
Is Product theowner ofDelivery?Is itEngineering?
Why?
How?When?
By havinga single head
Teamresponsiblefor theDelivery and themanageraccountableforit
Why?
How?
When?
And lastbut not least… avoidsthe Supplier/ Customer
betweenareas
By havingtrue collaboration
And you say: I likeit! Tellme More!
Maximizesintrinsic motivation
Autonomy
Mastery
Purpose
Makes“Us” vs “They”doneright
Closes the gapbetweendependentareas
Minimizessilos
“Us”wouldbean entire autonomousarea
“They” wouldbethe org’s competition
Keepsa startup mindset
Extremeownership
Reduceddependencies
Highfocus on thecustomer
Optimizes for speed(andnot cost)
Market-orientedteamsvs Functionalorientedteams
Thanks to: Gene Kim, Jez Humble, Patrick Debois, and John Willis (The DevOps Handbook authors)
And now you say: Sure…but what are thedowns of this?
I saidit wasn’t optimizedfor cost…
Soit will“cost” you moreforsure... Atleastat firstsight
And it will not beeasy to assure consistency cross-areas
I’mtalkingabout practices,processes, procedures, etc.
Did I forget to mentionthat transitionsaren’t evereasy?
Weare hardwiredtoresist change– it'snatural
But all in all
Thereare already some(successful)companiesadoptingthis:the ARMorganizationalmodel
Soif you would only rememberone slide
TL;DR:Stopcreating teamsaround roles or systemsand createthemaround the company’s
strategy
And likeMichaelJordan oncesaid
“Talentwinsgames,butteamworkandintelligencewinschampionships.”
Thanks!
11thMay 2019– Porto, Portugal

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When Product meets Engineering :: Netponto, Porto, 2019

Notes de l'éditeur

  1. Image of Waterfall (dev vs qa) vs Agile process
  2. Image of Devs and Ops (dev vs ops) vs DevOps process