Facilitated by Pega’s BPM Evangelist, Setrag Khoshafian, this session will consist of a panel of government customers, each at different levels of maturity in their BPM journey. The panel will discuss their journeys and where they feel iBPM will have the largest impact in government and their iBPM plans for the future. In addition, this session will address how iBPM is being used in government to engage constituents, simplify work, and enable predictable and timely response to change. These slides were used as part of a live presentation. Watch the complete presentation (with full video) at: http://www.pega.com/resources/pw-2014-video-the-government-bpm-journey‘?utm_source=ss’

1. © 2013, Confidential, Pegasystems Inc.
TM

2. © 2014, Confidential, Pegasystems Inc.
The Government BPM
Journey
Setrag Khoshafian

3. 33 © 2014, Confidential, Pegasystems Inc.
And Distinguished Panel
 Doug Averill
̶ Director of Business Process
Management
 Dan Smith
̶ Chief of Municipal Court
Automated Systems
 Chris Ruwoldt
̶ Manager, Transport
Operations
 Federal Representative???
• State of Maine
• New Jersey Courts
• New South Wales
Transport Management
Centre

4. 44 © 2014, Confidential, Pegasystems Inc.
Huge Disruptive Digital Government Potential …
… but there are challenges … especially for IT
Public Sector interviewees reported that
the speed at which new legislation can be deployed is
Mainly determined by how quickly the
supporting IT solutions can be developed.
In some cases, even the content of the legislation
itself is influenced by what IT can or cannot deliver in time.

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Business Transformation through iBPM
Process Excellence:
Real-Time Lean Six Sigma
iBPM COE Team
COE
Manager
iBPM COE Leadership
COE
Chairman
Process
Champion(s)
IT Exec
Sponsor(s)
Business Exec
Sponsor(s)
iBPM COE
COE
LSA
COE
LBA
iBPM COE – Extended Team
Engage Directly / Guidance
Test
Lead
Infrastructure
Lead
DBA
Lead
Release
Engineer
Performance
Lead
PM
Project Leadership
Delivery Partner
PM BA QALSA
Project Team(s)
BA QA
LSA
Pega ConsultingResources
EL
Customer Program
Governance
Governance/Guidance
LBA
Engage
Directly
Enterprise
Architect
Governance
Manager
Enablement
Lead
Process
Owner(s)
Security
Liaison
COE
SA(s)
Enterprise
Architect
COE
Manager
iBPM COE and Agile
MethodologyModernization
Integration Plumbing
Dynamic Case Management
Exceptions Case Management
HR Legacy Finance ERP ECM DBMSs
Integration Plumbing
Agility
Layer
Process Centric
Business Transformation
Empowering the Business
to Own the Change
Customer Centricity
Customer Service
and Support (CSS)
Sales Force
Automation (SFA)
NBA Marketing

6. 66 © 2014, Confidential, Pegasystems Inc.
Questions for the Panel….
 How do you see your agency transforming itself to BPM?
 How are you embarking on this transformational journey?

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Business Intelligence to Intelligent BPM
Historic Reports Real-Time Actionable Events & Reports
OLAP Real-Time Process Optimization
Predictive Analytics Predictive and Adaptive iBPM
BusinessValue

Actionable, Intelligent, and Adaptive
Data
Good 1,000
Bad 120
Bad 60
Good 2,500
Behavior Value
1
2
3
4
ID
Predictive
Analytics
Past Experience Predictive
Model

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Questions for the Panel
 Where are your business rules located?
 What is the biggest advantage of being able to capture
business rules in a process automated environment?
 How have you structured your business rules to allow for
re-use?

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The Digital Agency
i

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Questions for the Panel….
 What are the most important digitization trends in your
agency and can you provide examples?
 How is the Internet of Things and Process of Everything
factoring into your future strategies related to digital public
service?

11. © 2014, Confidential, Pegasystems Inc.
QUESTIONS & ANSWERS