PeopleStrong Corporate

PeopleStrong HR Services. Disclosure not permitted
Corporate Presentation
One of the first platform based integrated HRO/RPO
Company to be successfully assessed on SSAE16

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India’s leading HR Process Outsourcing and Technology company, specializing in HR Shared Services,
Recruitment, Payroll & Compliance Management, and HR Technology Solutions
Executive Summary
About PeopleStrong
• A Pioneer in HR Services - Over 7 successful years in business. Established in 2006.
• Pan India presence along with operations in Asia Pacific region.
• Offering best of the breed HR Business Solutions to over 50 multinational clients.
• Designed & implemented over 500 strong processes across the verticals.
• Hire over 40,000 people through RPO engine.
• Delivering employee services across regions and time zones for more than 300,000 employees.
• First company in the space to be successfully assessed on SSAE16
• Launched India’s 1st HR command center.
• Envisaged the first ever “India Attrition Study” , partnered with Business Today for “Best Companies to work for” study and launched the first
“India Skills Report” in association with Wheebox & India partner CII.

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Journey So Far…

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Journey So Far…
June
2013
Jan
2013
1st Major
Client
Acquisition
Apr
2006
Rated in 5 Best
Start-ups by
Baring
Apr
2007
Rated
among
Emerging
RPO leader
July
2008
July
2008
Expanded
Footprints in
South East Asia
By Strategic
Alliance with
Zapper
Signed
Million
dollar HR
Shared
Services
contract
Mar
2009
May
2009
Publication of
1st Indian
Attrition
Report
‘Best
Companies
to Work’
Survey ‘10
Jan
2010
Jan
2011
Acquisition of
Summit
HR Frontline
Business
May
2011
Delivery Centers
at 5 locations
in India
Jun
2011
India’s
Largest
5 year
Multi-process
HRO/RPO
contract
Dec
2011
Expanded
Footprint in
UK & US
via Strategic
Alliance with
Ochre house
& Pinstripe
Jan
2012
First HR
Shared
Services
Summit
with
AIMA
Aug
2012
Launch of
first HR
Command
Center in
APAC by
Deepak
Parekh,
Chairman
HDFC
Lumis
Partners
Investment
Receives
Investment
from
HDFC
Holdings
Nov
2013
The First
India Skills
Report
Launched

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World Class Solutions Backed
by Revolutionary Technology

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Solutions Backed by Technology
Insights Business Intelligence | Reports & Charts | Dashboard | Big Data Analytics
Talent Acquisition Talent Management Talent Engagement
Business Effectiveness
Recruitment Assessment HCM Payroll Helpdesk Collaboration
Pin-code level search
on Jobs & Profiles
Hired! Score for
different Industries/
Functional areas
Employee Database
Management
Salary Processing &
Tax Computation
Reimbursements
Flexible Benefit
Planning
Online Tax Returns
Support Tickets with
SLA Management
Knowledge Base
Email, Web & Phone
Integration
Enterprise Social
Networking
Rewards and
Recognition
Corporate Memory
Lifecycle Management
Time & Attendance
Performance &
Succession Planning
Training
Applicant Tracking
Social Recruiting
Collaboration with
Candidates and
Vendors
Customer-specific
Assessments
Powered by Wheebox

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Our Products & Services

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Our Products & Services
HR Technology
Payroll &
Compliance
RPO HR Shared Services Consulting
Recruitment
Assessment
HCM
Payroll
Collaboration
Insights
Payroll Processing
Statutory Compliance
Retrials and Benefits
Payroll Helpdesk and
Analytics
PAN India Operations
Strategy
Sourcing
Projects
Campus
Employee Referral
Vendor Management
Onboarding
HR Helpdesk /
Contact Center
HRIS - Workforce
Management
Recruitment
Administration
Learning Management
HR Dashboard
and Analytics
Separation
Management
Vendor Management
HR Process Audit &
Benchmarking
HR Shared
Services Readiness
Retention Management
HR Process
Re-engineering
HR Setup
Build-Operate-Manage
Service Levels - Analytics - Governance - Technology

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Industry Verticals
Executive Summary
Manufacturing/Construction:
Pharmaceuticals/Healthcare:
BFSI:
IT/ITES:
Apollo
kormangala

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Executive Summary
Telecom: Education:
Automobiles: Real Estate:
Electricals/Electronics Logistics
Marketing Media & Entertainment
Legal Consulting Aditya Birla Group Management
Knowledge Processing Outsourcing
FMCG:
Hospitality & Travel

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Our Footprint

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Our Footprint and Partners
America’s largest RPO partner in the
Healthcare and technology sector
with a strong team of 300 people and
over 5M Employment interactions
Americas Europe & Middle East
UK’s 2nd largest RPO with
deliverables across UK, Ireland,
Germany, Hungary, Czech Republic
and Belgium and 23 language support
across the Europe.
APAC & Australia
With 1700 employers across 19
countries in APAC and recruitment
of 40000 people, we transacted
1.2million in payroll and
compliance.
Wheebox is the fastest
growing Talent Assessment
Company helping clients
globally to find the right
talent for right roles.
India

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Our Footprint
Corporate Office
Branch Office
Presence at client
location

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Team

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Investors
The HR Fund
The HR FUND is India’s first dedicated HR venture capital fund with the
vision to transform the industry by institutionalizing HR
entrepreneurship. Set up in 2011, the focus is on four key areas – HR
technology solutions, staffing, training, and professional employee
organizations (PEOs) within India, the Sub-continent and subsequently
the Middle East.
Team: Investors
Lumis Partners
Lumis is an entrepreneurial firm made up of highly accomplished
professionals, who came together to deploy extensive operational and
transformational experience. A significant part of the leadership team
takes pride in its GE roots, and the Firm leverages best in class
operational and people management skills and best practices to manage
businesses with the objective to accelerate scale & margins. Lumis has
investment interest in areas like Education, Human Capital Services,
Supply Chain Management, Technology and Consulting.
HDFC Holdings
Housing Development Finance Corporation Limited (HDFC Ltd.) was
established in 1977 with the primary objective of meeting a social need of
encouraging home ownership by providing long-term finance to
households. HDFC has turned the concept of housing finance for the
growing middle class in India into a world-class enterprise. Since inception,
HDFC has assisted more than 4.4 million customers to own a home of their
own, through cumulative housing loan approvals of over Rs. 5.67 trillion
and disbursements of over Rs 4.56 trillion as at March 31, 2013.
AAA Global Ventures
AAA Global Ventures, LLC, a Chicago-area based venture capital firm
specializing in socially responsible investments.

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Aadesh Goyal
EVP & Group Head HR,
Tata Communications
Team: Board Members and Advisors
Board Members
Praveen Kumar Bhalla
Head Human Resource,
Housing Development Finance
Corporation Ltd. (HDFC)
Anthony Mazza
Chief Operating Officer,
AAA Global Ventures
Rohit Bhayana
Managing Partner
& Co-founder, Lumis Partners
Sandeep Sinha
Managing Partner
& Co-founder, Lumis Partners
Sumer Dutta
Founder,
Aamoksh Leisure
Pankaj Bansal
Co-founder
& Chief Executive Officer,
PeopleStrong HR Services
Advisors
Dr. Santrupt Misra
Director HR,
Aditya Birla Group
S Varadarajan
Head HR, Tata Teleservices
Shelly Singh
Co-founder
& Chief Business Officer,
PeopleStrong HR Services
Pramod Bhasin
Chair, Advisory Team

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Team: Executive Team
Pankaj Bansal - Co-founder and
Chief Executive Officer
Responsible for the business growth & strategy. 15+ years
experience in HR Functions in large corporates with strong
HR domain and process understanding.
Shelly Singh - Co-founder and Chief Business Officer
Founder and Chief Business Officer, responsible for
Process Solution development, Special Initiatives, Service
Line Expansion & Delivery Excellence.
Vishal Saha - Chief Technology Officer & Chief iQF
Responsible for aligning the company's technology
strategy with the overall business strategy. Rich
experience in developing & managing Technology
Solutions.
Devashish Sharma - Chief Operations Officer
Devashish heads Operations at PeopleStrong. Previously
he was Head, Operations for Just Fares India.
Kiran Kumar - Vice President Corporate
Communication & International Business
Kiran is responsible to raise the visibility of PeopleStrong to
external constituents.
Rajesh Batra - Financial Controller
& Vice President ISG
Supervises the finance unit at PeopleStrong and keeps
finance controls and compliances in line with the
organizational strategy.
Anubhab Goel - Vice President Sales
Anubhab heads Sales function at PeopleStrong and is
directly responsible for company’s revenue. He has played
a key role in the startup and growth story of the company
Prakash Rao - Associate Vice President & Lead
Multi- process HR Outsourcing
Prakash is responsible for Shared Services vertical at
PeopleStrong (HR Shared Services & Recruitment Shared
Services).

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Strong Brand

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Strong Brand
Thought Leadership
• PeopleStrong has been rated among Emerging RPO Leaders by industry magazine HRO Today: The only one chosen from India
• Areas where HR spends time and areas where they ‘like’ to spend time.
• Key factors driving the growth of the HR services industry
• PeopleStrong HRO Handbook, Insights, Trends & Perspectives
Roundtables & Events
• Industry’s best HR knowledge sharing platforms - Round Tables, Conclaves .
• Exclusive group of CXOs roundtable ‘HR Transformation - What’s Inside’
• Partner with PeopleMatters for TA Leadership League Series.
• Conduct various knowledge sharing programs across the industries to bring ‘Thought Leadership’
Industry Reports
• The First India Skills Report in Association with Wheebox and India Partner CII
• PeopleStrong ‘Best Companies to Work’ in Association with Business Today
• ‘India Attrition Study’ : nation-wide study aiming to enable organizations to better manage their employee by developing
predictive retention practices, employee experience scores, industry wise benchmarking and employer branding through
employee affiliation
Awards
• “Best Recruitment and Staffing Organization of the Year” by RASBIC Awards 2011-2012
• “Recruitment and Staffing Industry Leader of the Year” by World HRD Conference 2011-2012
• “Awarded Asia Pacific Customer Relationship” by HROA 2012-2013

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Physical Infrastructure

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Physical Infrastructure
PeopleStrong is located at a prominent location in Delhi-NCR (Gurgaon) with a capacity of 500 seats.
We have offices in Delhi (CP), Mumbai, Hyderabad, and Bangalore as well.
• Total seating capacity of 500 seats
• Dedicated training infrastructure
• Restricted areas for Financial processes
• Highly structured LAN cabling with Dlink Cat6e cables
• Tier 4 data centers
• 99.9% uptime commitment
• Inbound Call Center setup with IVR, ACD, CTI Agents, Email Integration, Reporting, Voice Logging,
Wallboards, Real time reporting and Historical reporting, Report Schedule

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Advantage

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Advantage
Cost Reliability Quality
• Economies of Scale
• Best in class Technology
• IT Infra & Contact Center
(Saving CapEx)
• Savings on Hidden Costs
• Transaction based pricing (Fixed
to Variable Cost)
• Industry Best Practices
• 100% SLA Adherence
• Better efficiency
• Productivity Improvement
• Flexi Staffing
• Attrition Management
• Industry best Professionals
• HR Industry Experts
• Best In class HR Processes
• Strong Governance Charter
• Centralized Data Access
• Improved Prediction based on Insights
• Contextual & Correlation Analysis

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Success Stories

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Success Stories - Shared Service
Company Overview
Financial Services company
with presence in multiple
sectors like Life Insurance,
Asset Management and
Distribution
Systems Used
• HRIS (SAS Based Application)
• Case Management Tool
• Contact Center
Size and Scope of Deal
Multi-Billion Dollar Company.
Spread across 1200 locations
in India.
Administrative Support
Transaction Management and Administration
On-Boarding I Attendance Management
Compensation I T & D I Relocation I Full and
Final I HRMS I HR Helpdesk/ Contact Center
Survey Administration I HR Dashboard and
Analytics
Business Solution Offered By PeopleStrong through its Shared
Services Vertical
• Designed framework of Financial analysis pertaining to labor/non-labor costs
for direct dollar savings
• Dedicated employee service and transaction centre.
• Streamlined process with high level of dynamic orientation, facilitating
smooth change management.
• Integrated cock-pit view of all HR Transactions
• Consolidate and standardize
its HR process.
• Improve process efficiency.
• Reduce cost of HR
administration
Business Needs
• Detailed as-is
Understanding and
recommendations phase
using the best ‘Industry
Practices’ suiting client’s
needs
• Pre-Implementation
activities including
ensuring ‘Technology
Readiness’ for the new
service platform
• Global Rollout and ongoing
engagement
Business Benefits

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Success Stories - RSSC
Company Overview
One of India’s leading
insurance companies. It has
been estimated that customer
growth is better than any
private insurance company in
India.
Systems Used
• Applicant Tracking System
One of India’s fastest
growing Insurance
companies with an
employee strength of over
5000.
Management of the entire recruitment process
Recruitment Contracts for permanent hiring
Vendor Management I Optimization of sourcing
mix SLA Driven
• Standardize multiple
processes being followed
at each branch at
Recruitment stage.
• Centralize and harmonize
processes and policies
• Optimize various
channels & provide the
feedback process to a
long time thus impacting
the candidate experience.
Business Solution
PeopleStrong conducted a detailed As-Is study of the HR process & policies in
the following manner-
• Data was collated for 18 policies and 6 HR processes
• Interviews were conducted with the Recruitment Stake holders across all the
Branches
• Feedback from Local & Regional HRs were taken to understand their strategic
challenges and operational experiences
• Regular internal reviews took place to ensure smooth flow of work
• A core team was created to ensure project governance in place
With the outcomes of this As Is study, PeopleStrong also clubbed the Industry
Best Practices as an input to the To-Be processes and policies. The salient
points for to be phase were following –
• Clear TATs for feedback at each interview stage was established
• Vendors were categorizes according to performance to maximize their
performance
• Efficiency matrix were defined including tracking mechanisms to standardize
Recruitment process
• Run rate of over 400
joining in a month
• 400 Active vendors
managed through RSSC
Engine
• Cycle time of 12 days
achieved.
• Ensure ‘Good Candidate
experience’ across all
branches
Business Needs Business Benefits

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Success Stories - Recruitment
Company Overview
A major Indian Multinational
Engineering and Construction
Conglomerate and a global
pioneer in providing
Engineering Services for Oil &
Gas Industry.
Systems Used
1000 Employees
Recruitment Administration
MI & Analytics I Data Input I SLA Driven
Recruitment for turnkey
project based in Chennai.
• Positions involved were
across niche engineering
positions including Piping,
Structural's, Process,
Instrumentation etc.
• Positions needs to filled
with in the very tight
timelines.
PeopleStrong through its Recruitment service offering –
• Compensation benchmarking with competitors was done for the new entity
• SLAs were signed to ensure timeliness of the turnkey project with full
guarantee from PeopleStrong
• More than 100 key positions were closed in 4 months as desired for efficient
project schedule
• As a pure RPO, client’s involvement was only in JD creation and interviewing
with offer/appointment letters also done by PeopleStrong
• Project started on schedule
• Clients’ cost expectations
were matched completely
• Best-in-class employees
from outside India markets
were recruited successfully.
Business Needs Business Solution Business Benefits

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Success Stories - HR Helpdesk
Company Overview
A Fortune 500 MNC , world's
leading mobile phone supplier
and a leading supplier of
mobile and fixed telecom
networks including related
customer services.
Systems Used
• OTRS
• Aspect
• Contact Center
Company with over 5000
employees and a turnover of
over 5000+ Crores
SLA and TATs driven I Build / improvise current
processes I SLA and TATs driven
MI & Analytics I Managing transactions related
to New Hire, transfer etc.
• Improve Employee
QRI(Query Resolution
System) in time
• Create a high level of
satisfaction amongst
employee
Post conducting a “As-is” understanding of the existing process, the process
design team at PeopleStrong
re-engineered the helpdesk process.
• Centralized the query inflow – Routing queries from multiple locations to a
common point and then allocating them to specific process owners and third
party vendors
• Incorporated Industry best practice for process designing.
• Identified communication modes and defined SLA and reverse SLA with SPOCS,
to ensure timely resolution.
• Project started on schedule
• Clients’ cost expectations
were matched completely
• Best-in-class employees
from outside India markets
were recruited successfully.

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Success Stories - Payroll & Statutory Compliance
Company Overview
The Company is one of India's foremost private sector
companies and has been rated among the World's Best
Big Companies, Asia's 'Fab 50' and the World's Most
Reputable Companies by Forbes magazine, among
India's Most Respected Companies by Business World
and among India's Most Valuable Companies by
Business Today
Systems Used
• WebPay
Company with over 7000
employees and with a market
capitalization of nearly US $ 19
billion* and a turnover of over
US $ 5.1 Billion
Payroll Processing
Statutory Compliance Administration
Retrials and Benefits Administration
Payroll Helpdesk & Analytics
• Required smooth payroll
processing with an
accuracy of 99% along
with the all Employee and
Employer related
Statutory compliance.
• Need the correct
calculation of statutory
dues with timely filing
into the respective govt.
authorities.
PeopleStrong payroll management offered:
• Streamlining the payroll input process.
• Complete automation of Payroll Output.
• Online computation of Statutory Dues.
• Assist with multiple management reports in record time.
• Timely closure of payroll
processing with an accuracy
level of 99.9%
• 100% on-time Statutory
compliance computation &
deposits
• Single window Approach for
all Employee related Cash
Transactions
• Integration of voice web and
email based process
achieving 95%+ CSAT Scores

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Success Stories - Recruitment
Company Overview
Client is a global leader in business process
outsourcing (BPO) and technology management
with over 49,000 employees located across the
globe & 30,000 within India. The Company
manages over 3,000 processes for more than
400 clients world wide.
Systems Used
• Applicant Assessment System
• E-Parichay (Internal referral
portsl for employees)
30,000 Employees
Recruitment Administration
Source Management (internal & External)
BI & Analytics I SLA Driven Process
RPO model for front level
hiring
• The business objective is
to ensure and maintain
95%fill of the budgeted
manpower, in both
expansion and
replacement mode.
• Revamping the internal
referral program -
Parichay.
PeopleStrong through its Recruitment service offering –
• Designed process maps for the recruitment process through the SIPOC
methodology.
• Formulated SLA and reduced TAT from 3 days to 6 hours with 95%
responsibility in recruitment process.
• Built common database consisting 90,000 resources specifically for ITES
through referrals.
• Launched 2 front line job stores in Delhi and HYD for ensuring easy candidate
access.
• Scaled from 5% to 50% in 3 years for overall frontline hiring.
• No of hiring increased from 20 Joining per month to 300+ joining.
• Referral budget for the year
2009 was 30 Lacs (INR)
which is now ZERO.
• Converted Parichay into one
of the most efficient
channels.
• Moved the fixed cost to a
variable cost for every
joining.
• Reduced process
management team by 40%,
hence reduction in cost.
• 10000+ users in e-Parichay
and still growing.

PeopleStrong Corporate

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