37. The Money Quotes… “ We can say this much with confidence: When change works, it tends to follow a pattern. The people who change have clear direction, ample motivation, and a supportive environment.”
38. “ Ultimately, all change efforts boil down to the same mission: Can you get people to start behaving in a new way?”
39. “ Kotter and Cohen observed that, in almost all successful change efforts, the sequence of change is not, but rather ANALYZE THINK CHANGE SEE FEEL CHANGE” !
40. “ If you want a reluctant Elephant to get moving, you need to shrink the change.