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Introducing Skype for Business: How to Plan and Prepare

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Microsoft is rebranding Lync – its enterprise-ready unified communications platform that provides a consistent, single client experience for presence, instant messaging, voice, video and meetings – to Skype for Business.

Along with the name change, there are a number of updates to the product ranging from the server release to the Office 365 offering. Preparing for the latest product features and devices will be key for enhancing end-user readiness, experience and adoption.

During this webinar, we covered:

-Why the rebranding?
-Skype for Business Server 2015
-Skype for Business Online and hybrid
-Client roll out of Skype for Business
-Awareness and readiness resources
-Information on new devices

Publié dans : Technologie
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Introducing Skype for Business: How to Plan and Prepare

  1. 1. INTRODUCING SKYPE FOR BUSINESS: HOW TO PLAN AND PREPARE
  2. 2. 2 Perficient is a leading information technology consulting firm serving clients throughout North America. We help clients implement business-driven technology solutions that integrate business processes, improve worker productivity, increase customer loyalty and create a more agile enterprise to better respond to new business opportunities. ABOUT PERFICIENT
  3. 3. 3 PERFICIENT PROFILE Founded in 1997 Public, NASDAQ: PRFT 2014 revenue $456.7 million Major market locations: Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Lafayette, Milwaukee, Minneapolis, New York City, Northern California, Oxford (UK), Southern California, St. Louis, Toronto Global delivery centers in China and India >2,600 colleagues Dedicated solution practices ~90% repeat business rate Alliance partnerships with major technology vendors Multiple vendor/industry technology and growth awards
  4. 4. 4 INDUSTRIES Healthcare Financial Services Life Sciences Consumer Markets Automotive & Transportation High Tech Telecom Energy & Utilities Manufacturing Media & Entertainment PORTAL Portal Frameworks Search Security Web Analytics Web Content Management Social & Collaboration Mobility Experience Design INTEGRATION Integration Frameworks Cloud Architecture Reference Architecture Application Integration Enterprise Application Integration Service Oriented Architecture Process & Content Integration Business Process Management Complex Event Processing Rules Engines DATA & CONTENT Business Analytics Business Intelligence Predictive Analytics Reporting Structured Data Management Data Integration, Quality & Governance Enterprise Data Warehouse Master Data Management Product & Information Management Unstructured Data Management Big Data Content Intelligence Content Management Enterprise Search CUSTOMER EXPERIENCE Customer 360 Multi Channel Enablement Relationship Management Social Engagement Commerce Marketing Strategy Implementation Order Management Supply Chain Management Service & Support Managed Hosting Sales & Service Support Customer Service, Sales Force Automation Experience Design Strategic Roadmaps & Envision Workshops User Research & Metrics Analysis Creative & Interaction Design Custom & Responsive UI Development Digital Marketing Search Engine Marketing Online Advertising Content Strategy Conversion Optimization Management Consulting BUSINESS OPERATIONS Corporate Performance Management Budgeting, Forecasting & Planning Business Analysis & Predictive Analytics Enterprise Business Solutions Oracle EBS Vertex Tax Solutions Human Resource Solutions Employee Portals Human Resource Management Talent Management Enterprise Social Platforms Social Strategy Skype for Business Unified Communications Office 365 Management Consulting OUR SOLUTIONS PORTFOLIO
  5. 5. 5 Perficient has consistently been recognized by Microsoft as one of the software giant’s most valuable partners– and especially in regards to the cloud. With nationally-known experts on the Office 365, Azure and Yammer platforms– as well as a deep and rich history in SharePoint, Lync, and Exchange– we are well positioned to partner with you as you transform your business. www.perficient.com/microsoft Perficient & Microsoft A rich relationship that has made us Microsoft’s Premier Cloud Partner, Nationwide
  6. 6. 6 Nick Elniff, Senior Technical Consultant, Perficient • Microsoft Certified Solutions Expert in Communications • Works in Perficient’s unified communications practice to assist customers in the Microsoft Lync / Skype for Business space • Close to a decade of experience with Microsoft communication technologies in a variety of industries OUR SPEAKER
  7. 7. 7 AGENDA • Lync to Skype For Business Rebranding • Skype For Business Client • Skype For Business Server 2015 • Skype For Business Online • Skype For Business Hybrid • New Devices • Skype For Business Client Awareness and Readiness Resources
  8. 8. 11 MICROSOFT SERVER COMMUNICATIONS BRAND
  9. 9. 12 MICROSOFT PUBLIC COMMUNICATIONS BRAND • MSN Messenger (1999-2005) • Windows Live Messenger (2005-2012) • Skype (2012 - Present)
  10. 10. 13 MICROSOFT ACQUISITION • Microsoft acquires Skype in 2011 for $8.5 billion – Lync product team merges with Skype product team • Skype user base – 300+ million users per month – 300 billion minutes of video per year
  11. 11. 14 Transition Slide? “Work is what you do, it’s not where you go.” “Now we are focused on the mobile experience of the user because the user is mobile. I’m sorry, the phone is not mobile. If you don’t believe me, one day leave your phone on the desk and walk away and see if it moves anywhere.” - Gurdeep Singh Pall VP, Skype for Business MODERN WORKPLACE
  12. 12. 15 UNIVERSAL COMMUNICATIONS • Familiar client interface whether at work or at home • Communication is at the heart of productivity – Half of all Skype calls use video – 55% of all communication is body language – Emphasis on video – Focusing on mobile experience
  13. 13. 16 SKYPE FOR BUSINESS CLIENTS • New desktop client interface – “Skype-inspired” – Desktop client (now available as an update to the Lync 2013 client – April 2015 update) • New mobile client – coming in 2015 – Windows Phone – Jun 2015 – Android / iPhone – late 2015 • New Mac client – coming in late 2015 (applause)
  14. 14. 17 CLIENT INTERFACE COMPARISON
  15. 15. 18 CLIENT INTERFACE COMPARISON Skype Audio Call
  16. 16. 19 CLIENT INTERFACE COMPARISON Skype for Business Audio Call
  17. 17. 20 SKYPE FOR BUSINESS CLIENT FEATURES Other than the interface, what’s new? – Skype Directory Search – Call Monitor – Quick access to call controls – Rate My Call – Emoticons (by popular demand)
  18. 18. 21 SKYPE DIRECTORY SEARCH
  19. 19. 22 CALL MONITOR Video Call Audio Call
  20. 20. 23 CALL CONTROLS
  21. 21. 24 RATE MY CALL • Gives users the ability to give personal feedback on their call experience • Helps IT admins analyze user experiences and help identify issues or trends
  22. 22. 25 EMOTICONS
  23. 23. 26 SKYPE FOR BUSINESS SERVER 2015 • Publicly released to MSDN and Volume Licensing in May 2015 • Code and core architecture is still Lync – Enterprise-level compliance, security and control – Think more along the lines of Lync Server 2013-Release 2
  24. 24. 27 SKYPE FOR BUSINESS SERVER 2015 What’s new? – In-place upgrades (no need to purchase hardware to upgrade versions) – Video Interoperability Server • Cisco video equipment integration – “Rate My Call” feature • Call quality data collection and analysis – Client interface (Skype inspired) – Call Via Work
  25. 25. 28 IN-PLACE UPGRADE
  26. 26. 29 VIDEO INTEROPERABLITY SERVER (VIS) Models supported – Cisco/Tandberg • Cisco C40 • Cisco C60 • Cisco C90 • Cisco MX200 • Cisco MX300 • Cisco DX80 • Cisco EX60 • Cisco EX90 • Cisco SX20 • Cisco Unified Communications Manager version 10.5
  27. 27. 30 VIS – PEER-TO-PEER CALL S4B Front End Server S4B VIS Server SIP Signaling Media Stream
  28. 28. 31 VIS – CONFERENCE CALL S4B Front End Server S4B VIS Server SIP Signaling Media Stream
  29. 29. 32 SKYPE FOR BUSINESS ONLINE SERVICES Lync Online changing to Skype For Business Online • Tenant migrations started in April 2015 Office 365 to see frequent updates & new features • Enterprise Voice • Native PSTN Conferencing • Azure ExpressRoute Ability to broadcast meetings • Up to 10,000 participants • Azure Media Services
  30. 30. 33 AZURE EXPRESSROUTE FOR OFFICE 365 • Establishes a private direct connection to Office 365 • Network performance on par with your own on-premises environments • Skype4B real-time audio, video, and application sharing traffic to benefit from having a dedicated connection
  31. 31. 34 BROADCAST MEETINGS • No extra hardware or server/s required • Online service offering • Azure Media Services – Used for broadcasting the Ignite 2015 Keynote – NBC Streamed the 2014 Olympics • Attendees can use DVR controls to pause, rewind, or restart the live stream
  32. 32. 35 BROADCAST MEETINGS ARCHITECTURE
  33. 33. 36 ONLINE FEATURE TIMELINE 2015 May Jun Jul Aug Sep Oct Nov Dec Jan 2016 2016 Skype4B Mobile App for Windows Phone Early June Skype4B Online Enterprise Voice Technical Preview Summer 2015 Skype4B Online Enterprise Voice General Availability to North America Second Half of 2015 Azure ExressRoute for Office 365 3rd Quarter - 2015 Broadcast Meetings Second Half of 2015
  34. 34. 37 SKYPE FOR BUSINESS HYBRID • What is hybrid? (or “Split Domain” configuration) – Allows Skype for Business on premises and online environments to operate together – Can move users between on premises and online • Why hybrid? • Hybrid configurations are the same as in Lync 2013 • Feature gaps between on premises and online are narrowing
  35. 35. 38 HYBRID: ARCHITECTURE Hybrid Shared SIP Domain DMZ Corporate LAN Office 365 On-Prem User User1@domain.com Office 365 Tenant Frond End Server Edge Server On-Prem User User2@domain.com
  36. 36. 39 HYBRID: USER MIGRATION Hybrid Shared SIP Domain DMZ Corporate LAN Office 365 On-Prem User User1@domain.com Online User User1@domain.com Office 365 Tenant Frond End Server Edge Server On-Prem User User2@domain.com
  37. 37. 40 HYBRID: SPLIT USERS Hybrid Shared SIP Domain DMZ Corporate LAN Office 365 On-Prem User User2@domain.com Online User User1@domain.com Office 365 Tenant Frond End Server Edge Server
  38. 38. 41 NEW DEVICES • Microsoft Surface Hub (later this year) • Skype Room Systems – Crestron, Polycom and Smart • Polycom Roundtable 100
  39. 39. 42 MICROSOFT SURFACE HUB
  40. 40. 43 SKYPE ROOM SYSTEM
  41. 41. 44 POLYCOM ROUNDTABLE 100
  42. 42. 45 CLIENT AWARENESS & EDUCATION Key for successful user adoption and limits burden on IT help desk. • Email announcements / guides • Posters / fliers • “How-to” videos • Intranet web sites • Lunch-and-learn sessions • Seminar/in-service sessions • Guided demonstrations
  43. 43. 46 PREPARING FOR SKYPE FOR BUSINESS • Client awareness and readiness resources – Templates provided • Email • How-to videos • HTML for intranet sites • Posters/Fliers • Handouts Download is available https://www.microsoft.com/en-us/download/details.aspx?id=46369
  44. 44. 47 TEMPLATE EXAMPLES
  45. 45. 48 ROLLOUT AND ADOPTION SUCCESS KIT (RASK) Focuses on organizational readiness, change management and user experience aspects of your rollout. 1. Project Scope 2. Proof of Concept 3. Pilot 4. Enterprise Rollout 5. Run State Download is available https://technet.microsoft.com/en-us/office/dn788779.aspx
  46. 46. 50 FOLLOW US ONLINE Connect with us: Twitter.com/Perficient_MSFT Blogs.perficient.com/microsoft/ Next up: Proven Practices for Office 365 Deployment, Security & Management June 3 | 1 PM CT bit.ly/O365provenpractices Reimagine Your Business in a Digital-First World with Microsoft June 24 | 1 PM CT bit.ly/MSFTdigital

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