1. Decide to listen Stop what ever your doing and listen to the speaker.

2. Create the proper atmosphere Pay attention to the speaker and not what's around you.

3. Focus on the speaker You have to keep your eyes on the speaker. Stop talking to the person next to you or playing with what ever you were playing with.

4. Show that you are paying attention

5. Keep from judging Make sure You don’t judge others, because you wouldn’t like if they Judged you back on something that matters.

6. Determine the speaker’s meaning Yeah it was good…. So today was a good day, there was a lot of work and am tired but it was good

7. Confirm that you understand the meaning I don’t get it

8. Gather more information

9. Responding

10. Mirroring

11. Paraphrasing

12. Summarizing statements

13. Self-disclosure statements