Voice over Internet Protocol (VoIP) is a cost-effective technology to communicate around the world. VoIP uses the internet as a medium for digital signal propagation instead of analog signals.

1. VoIP Services Market, 2016 - 2024
Persistence Market Research
Global VoIP Services Market Is Expected to
reach US$ 194.5 Bn by 2024: Persistence
Market Research
Persistence Market Research 1

2. VoIP Services Market, 2016 - 2024
According to the latest market report published by Persistence Market Research titled,
“Global Market Study on VoIP Services: Increasing Hybrid Cloud Communications
in Small and Large Enterprises to Drive Market Growth over the Forecast Period,
2016 - 2024,” the global VoIP services market was valued at US$ 85.9 Bn in 2015 and is
anticipated to increase at a CAGR of 9.5% over 2016 - 2024, to reach US$ 194.5 Bn by
2024.
Currently, the global VoIP services market is mainly driven by factors such as low
maintenance cost with higher flexibility and minimum staff support, along with wider
connectivity, increasing internet penetration in semi-urban and satellite cities as the internet
is a basic tool and a global platform to make a business grow fast and in a more economical
way. However, factors such as fluctuations in internet quality may affect market growth and
can be a prominent restraint. During peak hours, the network may be congested due to
many subscribers using internet services in a locality through single-cable network line and
unsatisfactory contract proposals are some of the major factors expected to restrain growth
of the global VoIP services market during the forecast period.
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research/voip-services-market.asp
The global VoIP services market is anticipated to increase at a CAGR of 9.5% in terms of
revenue over 2016–2024, to be valued at US$ 194.5 Bn by 2024.
In this report, the global VoIP services market has been segmented on the basis of call type,
end use, configuration, services, and region. The APAC VoIP services market is expected to
account for the highest market value share in the global VoIP services market by 2024 end,
followed by Europe. The Latin America VoIP services market is expected to be the fastest
growing market over the forecast period. Growth of the Europe VoIP services market is
primarily attributed to the introduction of a large number of small and medium-sized
enterprises. Also, expansion of the unified communication market in Belgium is expected to
support growth of the VoIP service market in Europe over the forecast period. The VoIP
services market in Europe is expected to increase at a CAGR of 8.4% in terms of value over
the forecast period.
Persistence Market Research 2

3. VoIP Services Market, 2016 - 2024
The North America VoIP services market is expected to witness moderate growth over the
forecast period; it accounted for 27.0% value share of the overall market in 2015 and is
expected to register a moderate CAGR of 8.5% in terms of value over the forecast period.
Increasing adoption of bring your own device (BYOD) policy is a major factor expected to
drive growth of the VoIP services market in North America.
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The report provides detailed information about various market trends and offers analysis
and insights about the potential of the global VoIP services market. Furthermore, the VoIP
services market is segmented on the basis of call type into international long-distance VoIP
calls and domestic VoIP calls. International long-distance VoIP services segment is
estimated to be the highest contributor to the global VoIP services market in terms of value
share by 2016 end, followed by domestic VoIP call segment.
The VoIP services market has also been segmented on the basis of end use into Individual
User and Corporate User. Individual User segment is expected to be the fastest growing
segment in the end-use category over the forecast period. The segment is expected to
increase at a CAGR of 9.2% over the forecast period in terms of revenue.
Key players in the global VoIP services market include Vonage Holdings Corporation, 8x8
Inc., ShoreTel Nextiva Inc., RingCentral Inc., West Corporation, Verizon Communications
Inc., Thinking Phone Networks, Inc., Inphonex LLC, and Phone Power LLC.
Market Bytes:
In this report, the global VoIP services market is tracked in terms of both value and number
of subscribers. The global VoIP services market is projected to increase from US$ 94.1 Bn
by 2016 end to US$ 194.5 Bn by 2024, increasing at a CAGR of 9.5% over 2016–2024.
Increasing hybrid cloud communications in small and large enterprises is anticipated to drive
growth of the global VoIP services market over the forecast period. Demand for VoIP
Persistence Market Research 3

4. VoIP Services Market, 2016 - 2024
services is rising gradually owing to low maintenance cost with higher flexibility and
minimum staff support. Some benefits of VoIP include the presence of services over cloud
and its uninterrupted and highly-trusted communication services to consumer. Increasing
Internet penetration in semi-urban and satellite cities is further fueling growth of the VoIP
services market currently.
One of the major restraints for growth of the VoIP services market is that VoIP provides low
service quality due to variable latencies and dropped packets that lead to low public
acceptance of VoIP services by individual/residential users, thereby limiting its demand.
Also, despite the presence of numerous VoIP service providers, there are many providers
whose contract proposals are unsatisfactory or limits customer choices, keeping customer
occupied in the same plan or contract. These factors are anticipated to restrain growth of
the VoIP services market over the forecast period.
In 2015, among the various call types, international long-distance VoIP calls segment was
valued at US$ 50.4 Bn and is estimated to reach US$ 55.8 Bn by the end of 2016. The
whole VoIP services market for call types was valued at US$ 85.9 Bn in 2015, and is
estimated to reach US$ 94.1 Mn by the end of 2016.
In 2015, individual user segment accounted for 32.8% volume share of the overall market
and is expected to increase to 34.1% by the end of 2024. In terms of value, the segment is
expected to expand at the highest CAGR of 10.1% over the forecast period, followed by
corporate user segment.
In terms of number of subscribers, corporate user segment dominated the overall market in
2015, and it is expected to continue its dominance over the forecast period as compared to
individual user segment. In terms of value, managed IP PBX service segment is anticipated
to expand at a CAGR of 15.3% over 2016–2024, while hosted business IP PBX segment is
expected to expand at a CAGR of around 7.8% over the same period.
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5. VoIP Services Market, 2016 - 2024
APAC region is expected to increase at the highest CAGR in terms of number of subscribers
and value. Among all APAC countries, China is anticipated to register the highest CAGR in
terms of value and number of subscriber over the forecast period, followed by India.
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research, custom research, and consulting services. PMR boasts market research expertise across the
Healthcare, Chemicals and Materials, Technology and Media, Energy and Mining, Food and Beverages,
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company draws from its multi-disciplinary capabilities and high-pedigree team of analysts to share data
that precisely corresponds to clients’ business needs.
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6. VoIP Services Market, 2016 - 2024
APAC region is expected to increase at the highest CAGR in terms of number of subscribers
and value. Among all APAC countries, China is anticipated to register the highest CAGR in
terms of value and number of subscriber over the forecast period, followed by India.
About Us:
Persistence Market Research (PMR) is a full-service market intelligence firm specializing in syndicated
research, custom research, and consulting services. PMR boasts market research expertise across the
Healthcare, Chemicals and Materials, Technology and Media, Energy and Mining, Food and Beverages,
Semiconductor and Electronics, Consumer Goods, and Shipping and Transportation industries. The
company draws from its multi-disciplinary capabilities and high-pedigree team of analysts to share data
that precisely corresponds to clients’ business needs.
Contact Us:
Persistence Market Research
305 Broadway
7th Floor, New York City,
NY 10007, United States,
USA - Canada Toll Free: 800-961-0353
Email: sales@persistencemarketresearch.com
Web: http://www.persistencemarketresearch.com
Persistence Market Research 5