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Gamification: How to Use Game Design Concepts and
Techniques to Achieve Meaningful Results
Pete Jenkins – June 2017
© GAMIFICATION+ LTD 2015 2
Founder – GAMIFICATION+ LTD
Entrepreneur in Residence at University of Brighton
Chair – International Gamification Confederation (GamFed)
Researcher in Gamification in HR at CROME (Centre for
Research on Management & Employment)
Organiser of Brighton Gamification Meetup
Ambassador forWorthing & Adur and Brighton & Hove
Chambers of Commerce
What do
you play?
Gamification refers to the use of game
mechanics in non-gaming contexts
• 3.12 million drivers through the
radar zones
• 40 per cent of speeding drivers
slowed to below the speed limit
• Speeding vehicles passing the
signs have reduced their speed
by an average of 9.6km/h
• average reduction in speed for all
vehicles passing the speed
warning signs has been 5.4km/h
• Budget AUS$854,000 for 26
signs
Brisbane City Council – Emotive Feedback
Activision spent 6 years and how much money developing
and launching the game Destiny?
A. £31,000,000
B. £105,000,000
C. £310,000,000
How much did Destiny make in sales on the first
day?
A. £50,000,000
B. £500,000,000
C. £900,000,000
Activision Blizzard’s players racked up how many
hours of play time in 3rd Quarter 2016?
A. 100 million
B. 1 billion
C. 10 billion
Dopamine
Oxytocin
Serotonin
Endorphins
Maslow’s Hierarchy
of Needs
Three basic needs
Competence
Autonomy
Relatedness
Self-DeterminationTheory
Three key drivers
Mastery
Purpose
Autonomy
Daniel Pink - Drive
Marczewski’sThree Layers
of Motivation
Points
Resources
Boss fights
Game components
Content unlocking
Badges
Levels
Progression
Collections
Achievements
Social graph
Leaderboards
Teams
Combat Virtual goods
Quests
Virtual currency
Avatars
Gifting
AESTHETICS
CUSTOMISABLETHEME
CUSTOMISABLE DASHBOARD
BADGES
© GAMIFICATION+ LTD 2015 19
LEVELS
© GAMIFICATION+ LTD 2015 20
COINS
© GAMIFICATION+ LTD 2015 21
VIRTUAL GOODS
© GAMIFICATION+ LTD 2015 22
COLLECTIONS
© GAMIFICATION+ LTD 2015 23
INCENTIVES
LEADERBOARD
POINTS & SKILLS
GAME DASHBOARD
ACTIVITY FEED
WHAT’S GOING ON FEED
MISSIONS
TOP 10 USERS
Name Role Points Coins Collections Badges Level
Months
Played
Avg.
points/mth
Jane Employee 297,560 502 21 18 37 4 74,390
Simon Director 683,220 299 0 18 50 11 62,111
Ryan Employee 173,400 466 23 14 30 3 57,800
Jeanette Employee 430,670 546 0 12 43 11 39,152
Claire Employee 89,285 254 5 18 23 3 29,762
Laura Employee 293,950 496 1 21 37 11 26,723
Marsha Employee 215,115 354 28 19 32 10 21,512
Andrew Employee 179,355 335 13 14 30 9 19,928
Jen Employee 378,920 1142 27 19 40 21 18,044
Geoff Employee 193,205 493 9 18 31 11 17,564
TOP USER
Name Role Points Coins Collections Badges Level
Months
Played
Avg.
points/mth
Jane Employee 297,560 502 21 18 37 4 74,390
Simon Director 683,220 299 0 18 50 11 62,111
Ryan Employee 173,400 466 23 14 30 3 57,800
Jeanette Employee 430,670 546 0 12 43 11 39,152
Claire Employee 89,285 254 5 18 23 3 29,762
Laura Employee 293,950 496 1 21 37 11 26,723
Marsha Employee 215,115 354 28 19 32 10 21,512
Andrew Employee 179,355 335 13 14 30 9 19,928
Jen Employee 378,920 1142 27 19 40 21 18,044
Geoff Employee 193,205 493 9 18 31 11 17,564
LEAD BY EXAMPLE
Name Role Points Coins Collections Badges Level
Months
Played
Avg.
points/mth
Jane Employee 297,560 502 21 18 37 4 74,390
Simon Director 683,220 299 0 18 50 11 62,111
Ryan Employee 173,400 466 23 14 30 3 57,800
Jeanette Employee 430,670 546 0 12 43 11 39,152
Claire Employee 89,285 254 5 18 23 3 29,762
Laura Employee 293,950 496 1 21 37 11 26,723
Marsha Employee 215,115 354 28 19 32 10 21,512
Andrew Employee 179,355 335 13 14 30 9 19,928
Jen Employee 378,920 1142 27 19 40 21 18,044
Geoff Employee 193,205 493 9 18 31 11 17,564
BADGES
Name Role Points Coins Collections Badges Level
Months
Played
Avg.
points/mth
Jane Employee 297,560 502 21 18 37 4 74,390
Simon Director 683,220 299 0 18 50 11 62,111
Ryan Employee 173,400 466 23 14 30 3 57,800
Jeanette Employee 430,670 546 0 12 43 11 39,152
Claire Employee 89,285 254 5 18 23 3 29,762
Laura Employee 293,950 496 1 21 37 11 26,723
Marsha Employee 215,115 354 28 19 32 10 21,512
Andrew Employee 179,355 335 13 14 30 9 19,928
Jen Employee 378,920 1142 27 19 40 21 18,044
Geoff Employee 193,205 493 9 18 31 11 17,564
COINS
Name Role Points Coins Collections Badges Level
Months
Played
Avg.
points/mth
Jane Employee 297,560 502 21 18 37 4 74,390
Simon Director 683,220 299 0 18 50 11 62,111
Ryan Employee 173,400 466 23 14 30 3 57,800
Jeanette Employee 430,670 546 0 12 43 11 39,152
Claire Employee 89,285 254 5 18 23 3 29,762
Laura Employee 293,950 496 1 21 37 11 26,723
Marsha Employee 215,115 354 28 19 32 10 21,512
Andrew Employee 179,355 335 13 14 30 9 19,928
Jen Employee 378,920 1142 27 19 40 21 18,044
Geoff Employee 193,205 493 9 18 31 11 17,564
http://www.slideshare.net/petejenkins/game-on-gamified-crm-systems
https://splash.crm.co/
GAMIFICATION+ SUCCESS FRAMEWORK
https://gamificationplus.uk/game/
GamificationTip
Game players are already found throughout our
businesses.
Notice, value and reward game thinking
Use their creative and strategic thinking and
embed games into your culture.
https://www.superbetter.com
Please attempt:
• Bad Guys –
• The Sticky Chair
• Power Ups -
• HugYourself
• HumanTag
Thank you for playing.
Today we’ve looked at:
• Neuroscience & psychology
• Game components
• Gamified CRMs
• Strategies for successful
gamification
So, any questions?
pete.jenkins@gamificationplus.uk
https://gamificationplus.uk
@gamifiplus @petejenkins

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FutureZoneSummit gamification keynote

  • 1. Gamification: How to Use Game Design Concepts and Techniques to Achieve Meaningful Results Pete Jenkins – June 2017
  • 2. © GAMIFICATION+ LTD 2015 2 Founder – GAMIFICATION+ LTD Entrepreneur in Residence at University of Brighton Chair – International Gamification Confederation (GamFed) Researcher in Gamification in HR at CROME (Centre for Research on Management & Employment) Organiser of Brighton Gamification Meetup Ambassador forWorthing & Adur and Brighton & Hove Chambers of Commerce
  • 4. Gamification refers to the use of game mechanics in non-gaming contexts
  • 5. • 3.12 million drivers through the radar zones • 40 per cent of speeding drivers slowed to below the speed limit • Speeding vehicles passing the signs have reduced their speed by an average of 9.6km/h • average reduction in speed for all vehicles passing the speed warning signs has been 5.4km/h • Budget AUS$854,000 for 26 signs Brisbane City Council – Emotive Feedback
  • 6. Activision spent 6 years and how much money developing and launching the game Destiny? A. £31,000,000 B. £105,000,000 C. £310,000,000
  • 7. How much did Destiny make in sales on the first day? A. £50,000,000 B. £500,000,000 C. £900,000,000
  • 8. Activision Blizzard’s players racked up how many hours of play time in 3rd Quarter 2016? A. 100 million B. 1 billion C. 10 billion
  • 14. Points Resources Boss fights Game components Content unlocking Badges Levels Progression Collections Achievements Social graph Leaderboards Teams Combat Virtual goods Quests Virtual currency Avatars Gifting
  • 15.
  • 31. TOP 10 USERS Name Role Points Coins Collections Badges Level Months Played Avg. points/mth Jane Employee 297,560 502 21 18 37 4 74,390 Simon Director 683,220 299 0 18 50 11 62,111 Ryan Employee 173,400 466 23 14 30 3 57,800 Jeanette Employee 430,670 546 0 12 43 11 39,152 Claire Employee 89,285 254 5 18 23 3 29,762 Laura Employee 293,950 496 1 21 37 11 26,723 Marsha Employee 215,115 354 28 19 32 10 21,512 Andrew Employee 179,355 335 13 14 30 9 19,928 Jen Employee 378,920 1142 27 19 40 21 18,044 Geoff Employee 193,205 493 9 18 31 11 17,564
  • 32. TOP USER Name Role Points Coins Collections Badges Level Months Played Avg. points/mth Jane Employee 297,560 502 21 18 37 4 74,390 Simon Director 683,220 299 0 18 50 11 62,111 Ryan Employee 173,400 466 23 14 30 3 57,800 Jeanette Employee 430,670 546 0 12 43 11 39,152 Claire Employee 89,285 254 5 18 23 3 29,762 Laura Employee 293,950 496 1 21 37 11 26,723 Marsha Employee 215,115 354 28 19 32 10 21,512 Andrew Employee 179,355 335 13 14 30 9 19,928 Jen Employee 378,920 1142 27 19 40 21 18,044 Geoff Employee 193,205 493 9 18 31 11 17,564
  • 33. LEAD BY EXAMPLE Name Role Points Coins Collections Badges Level Months Played Avg. points/mth Jane Employee 297,560 502 21 18 37 4 74,390 Simon Director 683,220 299 0 18 50 11 62,111 Ryan Employee 173,400 466 23 14 30 3 57,800 Jeanette Employee 430,670 546 0 12 43 11 39,152 Claire Employee 89,285 254 5 18 23 3 29,762 Laura Employee 293,950 496 1 21 37 11 26,723 Marsha Employee 215,115 354 28 19 32 10 21,512 Andrew Employee 179,355 335 13 14 30 9 19,928 Jen Employee 378,920 1142 27 19 40 21 18,044 Geoff Employee 193,205 493 9 18 31 11 17,564
  • 34. BADGES Name Role Points Coins Collections Badges Level Months Played Avg. points/mth Jane Employee 297,560 502 21 18 37 4 74,390 Simon Director 683,220 299 0 18 50 11 62,111 Ryan Employee 173,400 466 23 14 30 3 57,800 Jeanette Employee 430,670 546 0 12 43 11 39,152 Claire Employee 89,285 254 5 18 23 3 29,762 Laura Employee 293,950 496 1 21 37 11 26,723 Marsha Employee 215,115 354 28 19 32 10 21,512 Andrew Employee 179,355 335 13 14 30 9 19,928 Jen Employee 378,920 1142 27 19 40 21 18,044 Geoff Employee 193,205 493 9 18 31 11 17,564
  • 35. COINS Name Role Points Coins Collections Badges Level Months Played Avg. points/mth Jane Employee 297,560 502 21 18 37 4 74,390 Simon Director 683,220 299 0 18 50 11 62,111 Ryan Employee 173,400 466 23 14 30 3 57,800 Jeanette Employee 430,670 546 0 12 43 11 39,152 Claire Employee 89,285 254 5 18 23 3 29,762 Laura Employee 293,950 496 1 21 37 11 26,723 Marsha Employee 215,115 354 28 19 32 10 21,512 Andrew Employee 179,355 335 13 14 30 9 19,928 Jen Employee 378,920 1142 27 19 40 21 18,044 Geoff Employee 193,205 493 9 18 31 11 17,564
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  • 48. GamificationTip Game players are already found throughout our businesses. Notice, value and reward game thinking Use their creative and strategic thinking and embed games into your culture.
  • 49. https://www.superbetter.com Please attempt: • Bad Guys – • The Sticky Chair • Power Ups - • HugYourself • HumanTag
  • 50. Thank you for playing. Today we’ve looked at: • Neuroscience & psychology • Game components • Gamified CRMs • Strategies for successful gamification So, any questions? pete.jenkins@gamificationplus.uk https://gamificationplus.uk @gamifiplus @petejenkins