Intel presentation from ASUG Annual Conference 2015 (SAPPHIRE NOW) delivered by Lavaughn Urbano and Bala Suresh. Topic is how they deployed NetWeaver Business Client and SAP Screen Personas to improve usability of SAP.

1. How Intel Delighted Users, Customers and
Employees with a new SAP User Experience
(UXP1459)
Lavaughn Urbano (IT Capability Engineer)
Bala Suresh (IT UX Program Manager)
Twitter:#ASUG

2. Copyright © 2015, Intel Corporation. All rights reserved.
Legal Notices
This presentation is for informational purposes only. INTEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Software and workloads used in performance tests may have been optimized for performance only on Intel microprocessors. Performance tests, such as
SYSmark and MobileMark, are measured using specific computer systems, components, software, operations and functions. Any change to any of those
factors may cause the results to vary. You should consult other information and performance tests to assist you in fully evaluating your contemplated
purchases, including the performance of that product when combined with other products.
For more complete information about performance and benchmark results, visit www.intel.com/benchmarks
Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.
* Other names and brands may be claimed as the property of others.
Copyright © 2015, Intel Corporation. All rights reserved.
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3. Copyright © 2015, Intel Corporation. All rights reserved.
User Testimonials
Love the look of
the screens
Less chance of
Errors !
No Cons
When can we roll this out to
everyone??
PLEASE DON’T TAKE THIS AWAY !
How did we get here? ….

4. Copyright © 2015, Intel Corporation. All rights reserved.
Agenda
• In the beginning….
• Partnering with Users
• Benefits Realized
• Lessons Learned and Tips & Tricks
• Productivity Measures and metrics
Takeaways
• You CAN improve the SAPGUI UX
• Derive Business Value and
Productivity improvements
• Take another look at NWBC and
SAP Screen Personas

5. Copyright © 2015, Intel Corporation. All rights reserved.
In the beginning….
End User Experience
SAP & other IT tools are
difficult to use
Too many tools/apps
needed to get the job
done
Functionality does not
work the way I work
Not intuitive!
IT Reservations
• IT focuses on technical capability
• IT perceives that capability trumps usability
• Cost of New software (product, licenses…)
• Focus on User Experience and User Interface
reduces throughput
Hence, not many innovations
…..until now……

6. Copyright © 2015, Intel Corporation. All rights reserved.
IT Usability Assessment
• Enterprise Application UX Satisfaction is currently poor and trending down
• Majority of UX low-scoring apps are Off-the-shelf solutions
our investments to improve UX are not focused here
• Users rank user experience attributes as top priority for productivity and satisfaction
A comprehensive User Experience Strategy was needed

7. Copyright © 2015, Intel Corporation. All rights reserved.
Strategy
Approach
Enterprise Biz Apps UX Strategy and Approach
Optimize UX
through
tools and
solutions
Provide
Stronger UX
Foundation
-
Targeted
Partnerships
to Improve
Apps
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8. Copyright © 2015, Intel Corporation. All rights reserved.
Gather
Ideas
Prioritize &
Develop
POCs and
Pilots
Showcase to
User base
Incorporate
into Roadmap
Partnering with Users to Improve User Experience
Vision and Goals:
• Find ways to make SAP easier to use
• Quick wins inspire more ideas
• Delight the Users, but show Business value to Customers
Approach:
Champion the user

9. Copyright © 2015, Intel Corporation. All rights reserved.
Priorities, Focus areas and Value
Focus Area Value drivers Remarks
NWBC with Side Panels
*
Increase Productivity and Efficiency
(reduced error rate)
Resonated with the users right away
Single Sign On Increase Productivity and Efficiency
SAP Personas
*
Productivity, Efficiency, Reduced Learning
Curve
Currently working with HTML Based Personas
3.0, looking forward to NWBC
Theme Design
*
Consistent look and feel
Mobility POC Productivity, Efficiency, Reduced Learning
Curve
Shipment Status
Usage Analytics Faster ticket resolution and issue
reduction
Pre Explore
Fiori POCs
*
Productivity, accessibility Procurement and Manufacturing
* No additional Licensing Required

10. Copyright © 2015, Intel Corporation. All rights reserved.
NWBC Wins
• Side Panels!
 Side Panels across systems with Parameter Passing (Single Sign On)
 Preexisting web based apps within Side Panels with Parameter Passing
 SAP Native Transactions as Side Panels
 URL and Web Dynpro Side Panels
• Seamless direct entry to a txn via pinned Tabs
• Type Ahead functionality giving visibility into the SAP Backend
• Functionality is available in tabs instead of individual sessions
• Clean Look and Feel – Corbu
You CAN improve the SAPGUI UX

11. Copyright © 2015, Intel Corporation. All rights reserved.
SAP Screen Personas 3.0 (Build On Top )
Flavors do not
touch the native
SAP transaction code
(Simple, Coherent,
Delightful)
Goal 3 Screens or less for user tasks

12. Copyright © 2015, Intel Corporation. All rights reserved.
NWBC Side Panels &
SAP Screen Personas 3.0
Demo
12
Over
237
Side Panels
in
Production

13. Copyright © 2015, Intel Corporation. All rights reserved.
13
UX Benefits Users Customers IT Employees
User Satisfaction (Unified UI, ease of use)  
Productivity:
 Learning curve
 Time per transaction
 Error Rate
 Quicker log on -- Single Sign On
  Cost of doing
business
 Efficiency

IT’s own Productivity
improves
Faster Implementations  Faster time to market 
Low Risk (Users can revert to SAPGUI)  
Alleviate Ergonomic Issues  

14. Copyright © 2015, Intel Corporation. All rights reserved.
Articulating Business value of User Experience to Customers*
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UX Productivity Tracker
0 hrs
12,649 hrs
25,000 hrs 2015
2014
YTD
Description User base
Savings
(Hrs/wk)
Savings
(Hrs/year)
ECC pilot 6 0.75 234
Warehouse Side panel rollout 60 0.33 1,040
Sales Analyst Side panel rollout 227 0.75 8,853
SCM Side panel pilot 11 1.00 572
IT as Users (75 SAs, 75 ADs) 150 0.25 1,950
Tracked in CIO’s Top Ten Productivity items
Side Panels
giving back
1 workweek/year for
around ~330 users
* Intel observed results in Intel specific environments

15. Copyright © 2015, Intel Corporation. All rights reserved.
Lessons Learned
• Make Business Value the Centerpiece of the User Experience Strategy
• User Centered Design thinking and expertise helps
• Pick people with passion and dedicate User Experience champions
• Focus groups: Engage End-users and develop a working relationship
• Observe users in action and their workflow
• Informed Risk-taking: Land in Production for before & after comparison
• Measure throughput before & after
• Capture testimonials and lessons learned
• Acknowledge and publicly recognize IT and End-user team for their efforts
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16. Copyright © 2015, Intel Corporation. All rights reserved.
Challenges with Positioning NWBC as a SAPGUI replacement
• Test Automation
• Benchmarking
• Embedded IE Browser within NWBC and Compatibility
• Managing Side Panels
• SAP Support via OSS Messages
• Support Infrastructure
• Enabling NWBC for all environments

17. Copyright © 2015, Intel Corporation. All rights reserved.
Session Evaluation
Feedback
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Help us learn from this session.
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Takeaways
• You CAN improve the SAPGUI UX
• Derive Business Value and
Productivity improvements
• Take another look at NWBC and
SAP Screen Personas

18. Copyright © 2015, Intel Corporation. All rights reserved.
2014 Intel IT Vital Statistics
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>6,065 IT employees
50 global IT sites
>106,000 Intel employees1
170 Intel sites in 66 Countries
61 Data Centers
(91 Data Centers in 2010)
80% of servers virtualized
(42% virtualized in 2010)
>119,000+ Devices
100% of laptops encrypted
100% of laptops with SSD’s
>53,700 handheld devices
164 mobile applications developed
Source: Information provided by Intel IT as of Jan 2015
1Total employee count does not include wholly owned subsidiaries that Intel
IT does not directly support
Copyright © 2015, Intel Corporation. All rights reserved.

19. Copyright © 2015, Intel Corporation. All rights reserved.
Getting Started & Useful links
NWBC Help:
http://help.sap.com/saphelp_nw73ehp1/helpdata/en/4c/5b13bf97817513e10000000a42189b/content.htm?frameset=/en/c7/e9391ee7c54728a59e5354f85c207
d/frameset.htmhttp://help.sap.com/saphelp_nw73ehp1/helpdata/en/4c/5bdc6497817511e10000000a42189b/content.htm
It is possible to add Side Panels directly to Web Dynpro Applications:
http://help.sap.com/saphelp_nw73ehp1/helpdata/en/54/976562e409465eb7c01b56c4b0eb6d/content.htm
SCN:
http://scn.sap.com/community/netweaver-business-client
http://scn.sap.com/community/web-dynpro-abap/blog/2011/10/09/chips-pagebuilder-and-the-side-panel--part-1
http://scn.sap.com/community/web-dynpro-abap/blog/2011/10/17/chips-pagebuilder-and-the-side-panel--part-2
Julie Plummer blogs:
http://scn.sap.com/community/netweaver-business-client/blog/2014/05/07/when-to-use-nwbc--and-when-you-really-shouldnt
http://scn.sap.com/docs/DOC-34889 NWBC: Side Panels, POWLs and Web Dynpro ABAP
http://scn.sap.com/docs/DOC-47968 Connecting 2 Backend Systems, Part Two: Trusted Relationship
Key Takeaways: NWBC & Side Panel are two “free” technologies ready for you to use right now to improve UX

20. Copyright © 2015, Intel Corporation. All rights reserved.
Learn more about Intel IT’s Initiatives at
www.intel.com/IT
Sharing Intel IT Best Practices
With the World