1. June 2, 2023
Cafeteria Committee.
Status as on November 30 , 2010

2. June 2, 2023
TEAM
BACKGROUND
 Repeated instances of complaints from Employees on cafeteria operations.
 Decreasing level of cleanliness and poor quality of food were complaints
frequently received.
 General nature of complaints.
 Many employees discontinued using canteen facility even though the meal is
subsidized.
.
A committee consisting of nominated representatives of all the
divisions were constituted by VP- HR. to improve the Cafeteria
performance

3. June 2, 2023
TEAM
THE TEAM
Team Member Department
Manoraj HR
Murali Raju HR
Sai Lavanya F&A
Sasi Kumar Eng.& Maint.
Purushotham ICT
Rajgopal Ops.
Snehanshu Raut ARFF
Eunice Commercial
Satish Suvarna LS Traffic.

4. June 2, 2023
TEAM
IMPROVING THE SERVICES OF TAJ SATS. – STAGE 1
 Meeting with senior representatives of Taj sats 0n 12th Aug.
• Complaints and dissatisfaction levels on poor performance conveyed.
• Action plan to improve the services of Tajsats discussed and finalized.
• Tajsats assures to immediate improvement.
• Infrastructure snag list prepared and rectified on priority.
• It is assessed that more than 50% of Tajsats revenue at cafeteria is from non BIAL staff.
• Weekly food Menu.
• Cleanliness in cafeteria.
• Different menu for Lunch and Dinner.
• Improve food quality on holidays
• Portioning of Non veg items.
• Improve cartulary availability etc.
Based on the above assurances it was
decided to monitor the improvements
for one month.

5. June 2, 2023
TEAM
OBSERVATION PERIOD – STAGE 2
.
Actions Observations.
Visit to Taj sats Facility to
asses their process
Facilities at Tajsats were
world-class.
Weekly Menu rotation Taj sats only complied for 2
weeks. No response for
further weeks even after
follow ups.
Monitoring of employee
complaints
Complaints were less for 2-
3 week.
Supervision at cafeteria Lack of response from
Tajsats.
Response Luke warm approach. No
initiative to improve.
Repeated complaints from
employees.

6. June 2, 2023
TEAM
ONLINE SURVEY. – STAGE 3
 Online survey was conducted among the employees.
• 78% of the employees responded were unhappy with the services of
the present caterer.
• More than 70% of the employees were dissatisfied with the meal
format presently followed.
• Employees prefer limited meals to full meals.
• North Indian South Indian Mix of menu is preferred by BIAL
employees.
.
Committee is advised to look for alternative service
providers for cafeteria in 18 th
October 2010

7. June 2, 2023
TEAM
RFP to Alternative Service Providers
Caterers Name Response
LSG Sky chef Declined
Vasudev Adigas Proposal Received
Gokul caterers Proposal Received
Halli mane Foods Declines as we do not have
provision for canteen staff
accommodation
Nammoora Caterers Declined as Volumes are low.
Raasa Hotels Proposal Received.
Sathyanarayana Catering Proposal Received.
Other Service Providers within
Airport
Possibilities were explored but
rejected due to poor standards.

8. Evaluation
Sl.No
Parameter Under
Evaluation
BIAL's
Standard
Criteria
Score Remarks Score Remarks Score Remarks Score Remarks
A
1
Company Profile and
Reputation
10
8
Highly reputed. Operates 11
food outlets in Bangalore
apart from serving about
10000 lunches for various
corporates.
5
Industrial caterers w ith experience
of about 20 years in Bangalore and
runs Vegitarian hotel Gokuls in
Rajajinagar
6
The present management of
Razzak hotel runs styx pub
and Rasa restaurant w hich
are reputed for their non
vegetarian food w ith outlets
in Mallesw aram and M G
Road.
6
Reputed Catering agency
w ith F & B services. In the
business of running
corporate canteens for the
last 20 years. Mr.
sathyanarayana is the third
generation in the business of
catering
2
Organisation Structure,
Technical capability and
Resource Available.
10
8
Technically capable of
serving vegitarian food in
north Indian, South Indian
and chinese recepies in a
highgenic environment.
6
Technically capable of serving
vegitarian food in north Indian,
South Indian and chinese recepies
in a highgenic environment.
4
Managed by young team of
professionals w ith focus on
high end customers.
Aw arded the best
restaurant for their cuisine
by TOI 7
Capable of handling multi
location catering outlets
3 Financial Capacity
3.a Annual Turn Over : 2009-10 Above 10 Cr. PA 1 Cr. 2 Cr 3.40 Cr
3.b Annual Turn Over : 2008-09 Above 10 Cr. PA 85 Lacs 1.7 Cr 3.17 Cr
3.c Annual Turn Over : 2007-08 Above 10 Cr. PA 1 cr. 1.45 cr 2.88 Cr
3.d
Income tax, pan card &
service tax registration no.
and Other Compliances
10
9
ESI -53-13123-09
PF KN/24440
Income tax, Service tax and
VAT compliance available.
7
ESI -53-00-027817-000-1001
PF -KN/43969 Income Tax,
Service Tax and VAT compliance
avaialable
5
ESI -49-0139-112
Income tax, Service tax and
VAT compliance available.
9
Complies w ith all stsuotory
requirements ( Document
coplies yet to be received)
4.a
Site visit impression -
Food
10 7 6 8 9
4.b
Site visit impression -
Presentation
5 4 6 8 4
4.c
Site visit impression -
Cleanliness
5
4 5 6 4
B
Name of the Client SAP Labs India Wipro Technologies -E City HSBC - Bannerughatta rd IIM Bangalore
Volume ofService
Provided
4000 Lunch/ Day
1200 lunch/day
2600 lunch / Day 1000 Lunch/Dinner
Name of the Client Tata Elexi IDS Softw are SBI Staff training college
Volume ofService
Provided
250 lunch /day 500 lunch/day 400 BF/Lunch/Dinner
Name of the Client NDS Services HAL foundry & forge St Josephs College hostel
Volume ofService
Provided
1250 Lunch/Day 500 lunch/day
C
1 Response 10
2 Adaptability to BIAL
100 72 64 58 80
E Proposed Deviations
1
2
3
4
F
1 Person(s) Contacted
2 Telephone Number
3 Email
6
10
7
26
Recommendation : Recommended in favour of M/s. Sathyanarayana Catering Services as they have the highest rating
9845029388 9845102475 9845095924 9845020017
vasudev_adigas@yahoo.co.in vishnu@gokulrestaurants.com rasahotels@gmail.com sathiscat@gmail.com
Mr. Vasudeva Agiga Mr. Ullas Shetty Mr. ajay R Gow da Mr. S. Sreekanth
2.IBM Daksh corporate customer.
3.3 M india
Does not serve Past clients include Has been serving only HSBC
non vegitarian Food 1.Toyota techno park for the last eight months as
TOTAL SCORE
2
3
Business Attitude
4 6 5 8
20 18
Evaluation of File - A (Technical)
General Information
Relevant Experience in Similar Work and Opinion of Former Clients
1
30
10
8 5
Title of Work : Operating Staff Cafeteria at BIAL
Techno-Commercial Evaluation of
Proposals
Companies Submitted Proposals
Vasudeva Adigas fast food Sree Mookambika associates (Gokul) Rezzak Hotels ( Rasa) Sathyanarayana Catering

9. June 2, 2023
TEAM
Summary final shortlisted evaluation.
Vasudev Adigas fast food.
 Offer received for running BIAL cafeteria with in-house kitchen facility.
 Caterers of high repute with multiple food oultlets across Bengaluru .
 Specialized indoor and outdoor caterer.
 Complies with all statutory requirements.
 Corporate Catering for reputed companies. (Serving apprx.10000 meals per day)
 SAP Labs – 4000 meals /Day
 Tata Elexi – 250 meals /Day.
 NDS Services – 1250 Meals per day
Does not serve
Non vegetarian

10. Sathyanarayanan Catering Services.
 Third generation into catering business.
 Runs Corporate catering model with limited clients.
 Flexible in business approach.
 Long time association with clients.
 Customized food catering service.
 Client list include.
• IIM – Bangalore – Running F&B for 19 years.
• SBI Staff college – Running Hostels across south India for more than 15 years.
June 2, 2023
TEAM

11. June 2, 2023
TEAM
Final shortlisted Proposal – Sathyanarayanan caterers.
 Induction of mobile delivery mechanism - to cater to mid night
snacks etc.
 Professional on Site Manager / Chef will be in place.
 Pre ordered, pre-plated Continental option.
 Authentic and innovative cuisine - Increase variety by
introducing regional flavors to standard components of the
meals e.g. Sambar made in Karnataka, Andhra, Tamil Nadu or
Kerala styles.
 Give flexibility and power to determine “How to Spend” to BIAL
staff -Coupon provided by BIAL can be exchanged for SatiS
coupons of smaller denominations
 SatiS coupons can be used to pay for other prepared meals e.g.
breakfast, snacks, sweets, fruits etc.

12. June 2, 2023
TEAM
Final shortlisted Proposal – Sathyanarayanan caterers.
 Quarterly Food Festivals
 Provide a “Lighter Quick Meal” Executive Lunch/ Dinner option –
Mini Meal
 Offer North Indian, South Indian, Chinese and Continental
options on rotation basis–Vegetarian and Non Vegetarian -
Variety
 Increased variety in the Menu for all services – Menu Changes
 Overcome the monotony by rotating our chefs from our other
institutional catering units “Change of Hand” giving a “Change
of Taste”
 Prior communication of menu and Specials through various
modes.

13. June 2, 2023
TEAM
Challenges.
 Providing Storage facility for the caterer.
 Managing in-house cafeteria staffs.
 Meeting long term expectations of the caterer.

14. June 2, 2023
TEAM
Recommendation
After evaluating the two agencies which were shortlisted ,
the committee recommends to consider
Sree Sathyanarayanan Catering services
for operating the BIAL staff cafeteria.

15. June 2, 2023
Thank You