1. Product Support Quarterly Awards - Q1 2014
Reaching our potential through our most important asset… you!
Congratulations!
Philippe Boulicaut
You have been nominated for a Product Support Quarterly Award.
Knowledge Management Ambassador: This Award is given to an individual who demonstrates the highest
achievements in Knowledge Management that help support message deflection. The focus of this award is on
• creation & maintenance of high quality
knowledge content/sharing
• enabling/facilitating Knowledge
Management within Product Support
(facilitators like SCN Community Masters, SCN
Moderators, KBA Champions, KBA Coaches)
• proactive sharing & promoting knowledge
so that our customers can better help
themselves
• collaborative problem solving & teamwork
• and therefore adding value to our
customers
Here is what your colleagues had to say about you:
* He always offers his help and guidance
He knows to adapt himself to make you understand difficult point on cases
He has a perfect knowledge on his topic area and you know that the advices he gave you are reliable
Thank you for your contribution and dedication,
Andreas Heckmann
Senior Vice President
AGS Product Support