Summarizing 20 years of learning about UX for voice.

1. It’s All Been Said Before
Phillip Hunter @designoutloud
Pulse Labs VP of Product

2. There is nothing new under the sun, but
there are lots of old things we don't know.
Ambrose Bierce

3. Set the UX bar high
People are people
Beginner mind

4. Cra6 the voice experience
uniquely

5. Don’t not sound like a person

6. Speak in a way that engages
everyday people

7. Let people talk the way they talk

8. Use the many ways to say
Hello and Welcome

9. Offer just what’s needed when
it’s needed

10. Make the computer do the work
and keep visitors informed

11. Encourage and reward spontaneity

12. Offer and allow flexible paths to
success

13. Make life noLceably faster, easier,
and more enjoyable

14. Thank You
It’s All Been Said Before
Phillip Hunter @designoutloud
Pulse Labs VP of Product