IVR Design Patterns

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Phillip Hunter

I gave this presentation at SpeechTEK 2009 in NYC to introduce an updated idea of design patterns to the IVR industry.

Design Technologie Divertissement et humour

Design Patterns for Voice user interactions and interfaces Phillip Hunter [email_address]

What is a Design Pattern? ,[object Object],[object Object],[object Object]

Design Patterns - History ,[object Object],[object Object],[object Object],[object Object],[object Object]

Design Patterns have power ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Design Patterns can help ,[object Object],[object Object],[object Object],[object Object]

Design Patterns are not ,[object Object],[object Object],[object Object],[object Object],[object Object],Used with solid design thinking, patterns will help ensure that you create an attractive, usable application. Patterns will not do the full design work for you.

What does a Design Pattern contain? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why does IVR need Design Patterns? ,[object Object],[object Object],[object Object],[object Object],[object Object]

We need IVR Design Patterns ,[object Object],[object Object],[object Object]

What does an IVR Design Pattern look like? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Design Patterns apply to IVR? ,[object Object],[object Object],[object Object],[object Object]

Patterns for Application Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object]

Patterns for Interaction Sequences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

interaction events ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IVR design pattern example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thank You! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sources & Resources ,[object Object],[object Object],[object Object],[object Object],[object Object]

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