This deck prepared by the Healthcare team at Phunware, Inc, talks about how the patient experience can be smoothed and helped by using a branded hospital wayfinding app. It provides confidence to everyone involved in the healthcare process; from patients who rarely visit the campus to doctors who work there day by day. For a free consultation, visit phunware.com/healthcaredemo and see how Phunware can help your hospital like we have with dozens of other locations around the world.

1. Has Your Patient
Experience Lost
Its Way?

2. Meet Elena.

3. She’s headed to
City Hospital for
some tests.

4. This place is huge!
Where do I go?
Where do I park?
Which entrance do I use??

5. She drives in circles until she
gets frustrated and parks in
the first place she can find.

6. Let’s go in.

7. ?
Which door?
Which elevator?
Which way do I go?
Where’s the office?
CARDIOLOGY
PHARMACY
LAB
PEDIATRICS

8. Now I’m late.
AREA UNDER
CONSTRUCTION
DETOUR

9. It doesn’t have to
be this way.

10. What if Elena had a
personal hospital guide,
right in her pocket?

11. What if Elena had a
personal hospital guide,
right in her pocket?
70% of all U.S. adults
have smartphones
109 million tablets in use
Mobile app usage = 50% of
all digital media time spent

12. 70% of all U.S. adults
have smartphones
109 million tablets in use
Mobile app usage = 50% of
all digital media time spent
What if Elena had a
personal hospital guide,
right in her pocket?

13. 70% of all U.S. adults
have smartphones
1
109 million tablets in use
2
Mobile app usage = 50% of
all digital media time spent
3
1 Mobile Millennials: Over 85% of Generation Y Owns Smartphones, Nielsen.com, September 2014
2 Tablet Ownership is Growing Faster than Ownership of Any Other Connected Device, According
to The NPD Group, The NPD Group, December 8. 2015
3 Andrew Lipsman, Major Mobile Milestones in May: Apps Now Drive Half of All Time Spent on
Digital, ComScore.com, June 25, 2014
What if Elena had a
personal hospital guide,
right in her pocket?

14. Turn-by-turn directions
guide patients and
visitors from home
or office…

15. …right to the closest
parking lot for the
appointment

16. …from the parking lot
to the correct entrance

17. …through the hospital
corridors to the
appropriate office,
clinic or waiting room

18. …to the pharmacy or lab, if needed

19. …and back to the parking lot
and to their next destinations,
smoothly and efficiently.

20. Branded hospital apps:
• Help patients feel more calm, respected and welcome
• Demonstrate both care and efficiency
• Help reduce no-shows and keep schedules on time
• Reaches patients on the platform they prefer

21. Branded hospital apps:
• Help patients feel more calm, respected and welcome
• Demonstrate both care and efficiency
• Help reduce no-shows and keep schedules on time
• Reaches patients on the platform they prefer

22. Branded hospital apps:
• Help patients feel more calm, respected and welcome
• Demonstrate both care and efficiency
• Help reduce no-shows and keep schedules on time
• Reaches patients on the platform they prefer

23. Branded hospital apps:
• Help patients feel more calm, respected and welcome
• Demonstrate both care and efficiency
• Help reduce no-shows and keep schedules on time
• Reach patients on the platform they prefer

24. And they can do so
much more:
• Appointment reminders*
• Prescription reminders*
• Productive waiting
• 24/7 access to hospital and health info
• Built-in patient feedback surveys
*Through integration with back-office systems

25. Phunware can help:
From strategy to fulfillment, Phunware creates
category-defining mobile experiences for the
world’s leading brands. For a free consultation,
visit phunware.com/healthcaredemo