This document summarizes a national conference on turning local good practices into national best practices hosted by ACC Julian Blazeby and Gary Pettengell. It discusses the multi-agency case management system E-CINS, which allows information sharing and task coordination across organizations working with vulnerable groups and issues like anti-social behavior, domestic violence, and hate crimes. Case studies are presented on co-located multi-agency hubs in Suffolk and Tamworth that facilitate information sharing and joint response to issues in real-time through E-CINS.

1. Present
National Conference
‘Turning Local Good Practice into National Best practice’
Hosted By
#ecinsconf

2. ACC Julian Blazeby

3. Gary Pettengell

4. #ecinsconf

5. E-CINS creates an environment where
everyone knows what everyone else is doing!
Vulnerable Troubled MASH DV Hate Crime
Persons Families
Truancy Acquisitive
Crime
Gangs Street Drinkers
Youth Letter IOM
Schemes
HMOs RJ
FIPs ASB Licensed
Victims Premises Offenders

6. Days

7. Minutes of downtime

8. Hours

9. Hours of development

10. £2,000,000
Development cost so far....

11. Teams/Organisations

12. Users

13. Reports

14. Profiles

15. Tasks

16. Funding

18. C/Insp Simon Tweats

19. Sgt Melanie Locke

20. How we were Working

21. Solutions
• One Risk assessment for all partners
• Protocol for referrals
• Victim charter
• Inviting relevant partners
• Harm based approach Training Session
• Three sessions for over 100 staff with two more planned
Three sessions for over 100 staff with two more planned

22. How we are Working Now

23. Snapshot of Now
MARAT now averages 8-12 cases
Up to 40 attendees Including:
adult social care, substance misuse, mental health, fire,
ambulance, 6 RSL‟s (dependant if they have a high risk
case), FIP, YOS, CRI (crime reductions initiative), street
team (for homeless), Brighton housing Trust (who manage
high risk perpetrators), environmental health, council
solicitor.

24. Home Office Feedback
“…good to see a varied number of agencies around the
table engaged in the management of cases. I found the
discussion of cases to be quite smooth and thorough and I
was impressed with the way in which agencies took
responsibility for agreeing to follow up actions and update
the case history. It was evident that there was a good
degree of knowledge around the table, allowing agencies
to gain an understanding of how other agencies work,
including what falls within their remit and what falls outside
of their remit.”

25. Rachel Tucker

26. Troubled Families
„Suffolk Family Focus‟
(SFF)
Rachel Tucker
Anti Social Behaviour Officer (Waveney District Council)

27. Suffolk Review (ASB)
Systems Thinking – Lean Process 2010
„Suffolk Constabulary dedicated to working with our
partners to tackle Anti-social Behaviour (ASB)
and we will achieve this through delivering on
four key promises to the public‟ (Minimum standards)

28. „Highlighted Blockers‟
• Sharing Information with partners
• Engagement of partners
• Finance
• Amount of meetings attended

29. What were the drivers for change?
• Links between ASB and the police confidence target
• Three high profile cases nationally (Garry Newlove, Fiona Pilkington
& Francesca Hardwick and David Askew) highlighted the tragic
consequences of anti-social behaviour in extreme cases.
• The need to development a more efficient model for tackling ASB

30. IPCC findings - David Askew (21st March 2011)
On an organisational level the investigation found there had been;
1. A lack of consistent identification of, and response to, the vulnerability
factors affecting the Askew family;
1. A total failure to recognise and respond to the incidents as „hate
crime';
1. An apparent lack of coordination and cohesive action between partner
agencies;
1. A lack of robust offender management

31. Minimum standards
• Listen – Listen to victims and take them seriously
• Action – Take positive action to address the problem
• Prevent – Take action to prevent it happening again
• Inform – Tell the victim what we have done

32. Emphasis on the victim
Repeat Victimisation (the most persistently targeted)
„Investing in the right tools and resources to allow staff to tackle ASB
(e.g. ECINS partnership case management software and our
commitment to partnership ASB Teams‟
Suffolk Constabulary ASB strategy Sept 2012

33. Waveney anti social behaviour unit (ASBU)
Launch of ECINS
Empowering Communities – Inclusion &
Neighbourhood Management System
June 2011

34. Troubled Families Agenda - Suffolk Family Focus (SFF)
Pilot - Lowestoft 13th July 2012
Improvements to date
User friendly – Viewed numerous case management systems
Up to date „live‟ information for all professionals involved
Time saving (agenda, minutes, less phone calls)
Less face to face meetings
Tasking facility – external agencies
Internet based software (update reports, risk assessments in the
family home)

35. C/Insp Ian Coxhead

36. Tamworth Community
Safety Partnership Hub

37. Not protectively marked
Co-location
What does it deliver?
 Improved co-ordination and delivery of partnership activities
at a tactical / operational level
 Improved information sharing and access to information
(within the framework of information sharing protocols –
This ones for you Jan!)
 Improved community safety across the Borough of
Tamworth by identifying and responding to real time crime
and disorder issues.
 Enables more effective and efficient daily briefing and
tasking meeting

38. Not protectively marked
Co-location
Who‟s Who
 Hub - NHW / Street Wardens / ASB Officers /
Housing Manager / ADS Worker / ASB Victims
Champion / Townsafe Coordinator / DV
Coordinator
 Regular attendees - RSL‟s / Mental Health / CCTV
/ IDVA‟s / Floating Support / FARS/ Adult & Social
Care

39. Not protectively marked
Co-location
One Big
Happy Family

40. Not protectively marked
Hub Meetings
Why have them?
 Sharing “real time” information to Identify
issues of vulnerability across Tamworth in
respect of Victims, Offenders and Locations
 Apply and implement appropriate problem
solving response through joined up working
 Early identification and intervention through
appropriate referrals

41. Not protectively marked
Case Management
How does E-CINS work for us?
 Allows clear processes for a multi agency approach to
case managing victims and offenders
 Provides a risk assessment framework which gives the
ability to identify persons and cases of greatest risk and
vulnerability
 Has enabled time and efficiency savings realised
through reduction of meetings

42. Presenters Q&A Session
Vulnerable Troubled MASH DV Hate Crime
Persons Families
Truancy Acquisitive
Crime
Gangs Street Drinkers
Youth Letter IOM
Schemes
HMOs RJ
FIPs ASB Licensed
Victims Premises Offenders