Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Esm 5 08 V3
1. Trends in the Enterprise System Management Market Pini Cohen EVP & Senior Analyst Architecture & Infrastructure Strategies [email_address]
2. STKI IT Model All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info
3. The Business Cost of Poor Service Can be Staggering Cingular users dropped during system failure in Galveston Co. 08:28 AM CST on Thursday, February 15, 2007 CHAOS: Voting Extension Denied Amid Massive Computer Problems in Colorado By George Merritt and Jeffrey Leib, Denver Post Staff Writers November 07, 2006 November 24, 2006 Wal-Mart website shuts down on Black Friday morning By CNN’s Katy Byron Air-traffic system outage grounds flights Planes nearly came too close together; glitch causes Miami delays Associated Press Updated: 3:30 p.m. ET Dec. 5, 2006 iTunes back to normal after holiday traffic quadruples ABC News: December 28, 2006 FRONT PAGE – COMPANIES AND MARKETS: Software bug hits electronic trade at LME By Kevin Morrison, Commodities Correspondent Financial Times, Nov. 07, 2006 June 23, 2006 Glitch Locks Ameritrade Users Out of Their Trading Accounts By Gaston F. Ceron Source: IBM
4. The IT service management challenge CIO & IT STKI Clients complain: “too many things to manage – impossible! “ Service Level Mgmt. Definition, Track & Report Asset & IT Financial Asset Lifecycle Availability Monitoring & Events Services, Request & Service Catalog Users and LOB Improve service value CFO Quality vs. cost & ROI Standardization and globalization Increasing complexity, value delivery, resource & cost pressures Reactive mode vs. proactive mode Risk to company Change and outages compliance Problem Management Orchestration & Isolation Configuration Mgmt. Manual and Automated Change Management Monitoring and Events Incident & Call Mgmt. 1,000’s of incidents Demand from the business Source: HP
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8. The Management perations Landscape Data Center Operations Operations Act as the primary communication point between IT and the rest of the organization Service Desk Monitoring the IT applications and infrastructure using ESM tools and “End user Experience” tools Monitoring Team All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info Installations, maintenance, configurations of IT infrastructure: Network, Server, Storage, SW infrastructure etc. Infrastructure Security nerve center Security Console IT Assets. Sometimes related to IT purchasing or Office of the CIO. Who is using which HWW , contracts, etc. Asset Team
9. IT Organization Example CIO Strategic Programs Infra. Operations HR CTO IT FINANCE Planning Program Management Special Projects Supplier Mgmt. Data Center Ops Customer Service Distributed Ops Telecomm. App Development Core Systems E-Commerce Group/COE Corporate Systems Network Infrastructure Development PLAN BUILD RUN
13. Is your company implementing a CMDB or planning to? (75%) Figure 1 Source: CA
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23. Israel Market Positioning – Management Frameworks Local Support Israeli Market Presence CA IBM BMC HP SW (+Mercury ) This analysis should be used with its supporting documents Vendors to Watch: Microsoft as central console All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info Oracle as central console
24. Thank you for your assistance in this research Pini Cohen EVP & Senior Analyst Architecture & Infrastructure Strategies [email_address]
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