What to do when it's not you
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The document discusses various strategies for reducing delays in systems. It identifies three types of delays: upstream delays which occur before work begins, in-process delays which happen during the work, and downstream delays after the work is completed. For each delay type, it lists specific strategies that can be used to reduce them, such as conducting strategy reviews and setting replenishment points for upstream delays, measuring and predicting blockers and cross-training for in-process delays, and deploying often and using DevOps for downstream delays. The document emphasizes that when traditional improvements are not effective, leadership is needed to drive major changes to address factors like high volatility and long lead times.
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What to do when it's not you
- 1. DÉJÀVU
- 4. STOCKS AND FLOWS Number of Eggs Number of Chickens Hatching Laying+ + Fatal Road Crossings + - Reinforcing Loop unsustainable virtuous/vicious cycle Balancing Loop stabilises
- 5. Crises Heroics Improvement of the system + + B B Expediting + + R Rewards Dependence on heroics for sense of accomplishment - + + R - - Delay Time and attention to system improvements - + R
- 6. WHEN DOINGTHE SAME THING BETTER WON’T HELP • Fat-tail lead time distributions • Long average lead time relative to deadlines • High volatility in staff liquidity Because all of these things mean your system is exposed to extreme random events which invalidate your attempts to forecast. In these cases, the solution requires an act of leadership. I learned this from Alexei Zheglov
- 7. LEADTIME DISTRIBUTION 75 99 85% FatTail (Weibull k value<1) 2 24 50% Long average
- 9. THE POWERTO DRIVE CHANGE Individuals Teams Executives Single digits Triple digitsDouble digits
- 10. IFYOU CAN’T FIX IT, GAME IT
- 11. UPSTREAM DELAYS Conduct Strategy Reviews Align strategy and capability Set replenishment points Define acceptance criteria Visualize failure demand Demand shaping policies
- 12. UPSTREAM DELAYS SET REPLENISHMENT POINTS Conduct Strategy Reviews Align strategy and capability Set replenishment points Define acceptance criteria Visualize failure demand Demand shaping policies
- 13. Conduct Strategy Reviews Align strategy and capability Set replenishment points Define acceptance criteria Visualize failure demand Demand shaping policies UPSTREAM DELAYS DEFINE ACCEPTANCE CRITERIA
- 14. Conduct Strategy Reviews Align strategy and capability Set replenishment points Define acceptance criteria Visualize failure demand Demand shaping policies UPSTREAM DELAYS VISUALIZE FAILURE DEMAND
- 15. Conduct Strategy Reviews Align strategy and capability Set replenishment points Define acceptance criteria Visualize failure demand Demand shaping policies UPSTREAM DELAYS DEMAND SHAPING POLICIES
- 16. Conduct Strategy Reviews Align strategy and capability Set replenishment points Define acceptance criteria Visualize failure demand Demand shaping policies UPSTREAM DELAYS CONDUCT STRATEGY REVIEWS Photo by rawpixel.com from Pexels
- 17. IN PROCESS DELAYS Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria More frequent replenishment Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 18. IN PROCESS DELAYS MEASURE AND PREDICT BLOCKERS Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 19. IN PROCESS DELAYS MEASURE AND PREDICT BLOCKERS Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 20. IN PROCESS DELAYS RAISE PLACEHOLDER TICKETS Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 21. IN PROCESS DELAYS CROSS-TRAIN Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 22. IN PROCESS DELAYS MAKE FRIENDS AND BUILD A VIRTUAL TEAM Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 23. IN PROCESS DELAYS REQUEST SLAS Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 24. IN PROCESS DELAYS WIP LIMIT ON PARKING LOT Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 25. IN PROCESS DELAYS LIMIT UPSTREAM WORK Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 26. IN PROCESS DELAYS CUSTOMER ACCEPTANCE CRITERIA Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 27. IN PROCESS DELAYS MORE FREQUENT REPLENISHMENT Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics Thanks to Michał Parkowła for the metaphore
- 28. IN PROCESS DELAYS Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed Customer-centric metrics
- 29. IN PROCESS DELAYS FLOATING TALENT POOL Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 30. IN PROCESS DELAYS SHARED SERVICES ENABLEMENT Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 31. IN PROCESS DELAYS CUSTOMER-CENTRIC METRICS Measure and predict blockers Raise placeholder tickets Cross-train Make friends - a virtual team Request SLAs WIP limit on parking lot Limit upstream work Customer acceptance criteria Floating talent pool Shared services enablement Co-locate Embed More frequent replenishment Customer-centric metrics
- 32. DOWNSTREAM DELAYS Devops Reconsider metrics Earn trust Keep an open window Deploy often
- 33. DOWNSTREAM DELAYS EARN TRUST Earn trust Keep an open window Deploy often Devops Reconsider metrics
- 34. DOWNSTREAM DELAYS KEEP AN OPEN WINDOW Earn trust Keep an open window Deploy often Devops Reconsider metrics
- 35. DOWNSTREAM DELAYS DEPLOY OFTEN Earn trust Keep an open window Deploy often Devops Reconsider metrics Thanks to Wiktor Żołnowski for the metaphor
- 36. DOWNSTREAM DELAYS DEVOPS Earn trust Keep an open window Deploy often Devops Reconsider metrics
- 37. DOWNSTREAM DELAYS RECONSIDER METRICS Earn trust Keep an open window Deploy often Devops Reconsider metrics
- 38. SO MANY OPTIONS! 2 24 75 99 50% 85% Improve coordination with a key shared service
- 39. SO MANY OPTIONS! 2 12 60 80 50% 85% Deploy daily
- 40. SO MANY OPTIONS! 2 12 52 80 50% 85% On-demand replenishment
- 41. SO MANY OPTIONS! 2 8 38 68 50% 85%
- 42. THANKYOU