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State of Israel
Ministry of Strategic Affairs
‫ש‬‫ע‬‫ר‬‫מ‬‫ע‬‫ו‬‫צ‬‫ב‬
October 2020
1
Table of Contents
EXECUTIVE SUMMARY................................................................2
RESEARCH METHODOLOGY.......................................................4
KEY FINDINGS.............................................................................5
AN ANALYSIS OF AN UNUSUAL ACTIVITY EXAMPLE...............7
EXAMPLES OF PROFILES FOUND TO BE BOTS........................12
EXAMPLE OF A DETECTED BOT NETWORK .............................28
2
Executive Summary
1. The Ministry of Strategic Affairs bears overall responsibility for leading the
national campaign against the delegitimization and boycotts of the State of
Israel. The beginning of July 2020 was marked by a significant increase
in online activism against Israel on social networks online. The
heightened activity coincided with anticipation of a decision of the
International Criminal Court (ICC) on the Israeli-Palestinian issue (early July)
and discussion in Israel over the possibility of applying Israeli sovereignty in
Judea and Samaria.
2. The characteristics of the online activity raised suspicion among Ministry of
Strategic Affairs officials that the anti-Israel content posted was at least
partly inauthentic, in a way that created a false impression of
widespread anti-Israel sentiment and was in violation of social media
company policies. To investigate this suspicion, the Ministry conducted a
dedicated study on the matter.
3. The study findings indicate that anti-Israel operatives created a network of
false profiles which were prepared in advance leading up to July, in
preparation for Israel-related events they believe were to take place during
this period. This network manages coordinated inauthentic activity on
Twitter, almost entirely aimed against the State of Israel, using fake
profiles.
4. Key findings
a. The Ministry chose to focus the study on 250 different profiles
suspected of inauthentic behavior on Twitter. According to the
assessment of the Ministry of Strategic Affairs, 170 of them (nearly
70%) have carried out inauthentic activities in violation of Twitter
policy.
b. The scope and impact of the content posted vastly outnumbers
regular user behavior patterns who disseminated similar content in
the same timeframe. Thus, for example, at the height of activity of the
hashtag #ICC4Israel at the end of June, 15,000 tweets, or 21% (over
3,200 posts) of the total discourse on the topic were linked to
inauthentic accounts.
c. The study identified two large networks (over 30 users each), of
interconnected inauthentic profiles. One of these networks has been
found to have links to entities openly promoting delegitimization,
incitement and antisemitism.
3
5. The report found organizations that sought to delegitimize and boycott
Israel created a semblance of widespread anti-Israel sentiment using
inauthentic technological means. They did so at a critical juncture for
Israel in global politics, the ICC ruling on the Israeli-Palestinian issue
and the possible application of Israeli sovereignty this past summer.
6. In fact, these findings further underscore the effort of organizations
that seek to delegitimize Israel in gaining public attention on social
networks. Our assessment concludes that this widespread effort to
coordinate inauthentic accounts was an intentional campaign to
manipulate public sentiment against Israel by claiming it was a
widespread, authentic and popular movement.
7. In light of the findings of the study:
a. The Ministry of Strategic Affairs has reached out to Twitter, calling
on it to implement its policies and remove all fake and inauthentic
profiles identified, and work to prevent the manipulative use of its
platform.
b. The Ministry of Strategic Affairs intends to continue to point out
the free reign those who promote hate speech through inauthentic
profile, continue to enjoy. To this end, the Ministry intends to
conduct periodic studies to detect inauthentic activity by entities
seeking to delegitimize and incite against the State of Israel.
4
Research Methodology
The research process included a number of different approaches, with each
constituting a different methodology for researching and detecting suspected
unauthentic users. After finding a suspect profile, the research team analyzed it
in depth, using technological tools able to analyze its characteristics, activity and
content, and determine whether it was engaged in inauthentic activity.
This was accomplished by noting unusual characteristics such as: activity at the
same hours every day, activity around the clock with no periods for rest, posting
dozens of pieces of content in a manner that does not match normal human
behavior in a short period of time, and more. Furthermore, the technological
tools used are capable of finding suspicious profiles by analyzing profile activity;
relationships between accounts; profile properties; robotic use of hashtags; and
more.
The Main Research Approaches
1. Analyzing "peaks" in activity using relevant hashtags and locating
suspicious users involved in the activity.
2. Examining the connections between certain hashtags and profiles, and
finding the suspicious profiles between them. At a later stage of the study,
this methodology was used also with networks which were suspected of
inauthentic activity.
3. Locating users/ hashtags/ keywords which were associated with
unauthentic activity using a scanning tool, and an analysis of these profiles’
behavior at the time the content was published.
Defining Bots for the Purposes of this Study – software that automatically
runs a profile or profiles, based on a set of rules. A bot-powered profile
generates network activity based on defined content. Sometimes the materials
the bot uploads are mixed with original content (making it difficult to identify the
profile as a bot).
5
Key Findings
1. In a comprehensive study of 250 different Twitter accounts suspected of
being bot or troll accounts, 170 (almost 70%) were found to have carried
out inconspicuous inauthentic activity. These profiles were found to
have posted thousands of anti-Israel posts and hashtags, including:
#ICC4Israel, #ICCPalestine, #ICCIsrael, #StopAnnexation,
#NoToAnnexWestBank, # ‫ا‬‫ﻟ‬‫ﺟ‬‫ﻧ‬‫ﺎ‬‫ﺋ‬‫ﯾ‬‫ﺔ‬‫ا‬‫ﻟ‬‫د‬‫و‬‫ﻟ‬‫ﯾ‬‫ﺔ‬‫ﻓ‬‫ﻲ‬ . These hashtags were used
extensively around the International Court of Justice’s deliberations of
investigating Israel and the State of Israel’s intentions to apply sovereignty,
both prominent issues during the timeframe of the study.
2. It is important to note that although the content in question is within the
realm of legitimate criticism against Israel and freedom of expression, the
use of inauthentic technological tools to generates a semblance of
widespread support for such criticism, is prohibited by social media
platforms' policies is the focus of this study.
3. The study identified 13 networks or pairs, which include 99 different
users. Among them were two large networks (over 30 users each) of
interconnected inauthentic profiles. This pair– jointly known as the
"Volunteer Network" – has been linked to two non-profit organizations:
Palestinian Voices and the Safaa Development Association. The
network's connection to Palestinian Voices involves a connection to entities
(from Gaza and Britain) that openly promote Israel delegitimization and
even anti-Semitism.
4. Palestinian Voices is a Gaza-based organization that works to promote the
Palestinian narrative.1
Figures in the organization's management are
well-known Israel delegitimizers. The founder of Palestinian Voices,
Abdalrahim Alfarra, was involved in organizing the organization's "Israeli
Apartheid Week" events in the Gaza Strip.2
Sarah Wilkinson, who is a
member of the Palestinian Voices board of directors, is linked to the UK's
leading delegitimization organization the Palestine Solidarity Campaign
(PSC), and has her posts frequently share through this network. It should
be noted that Sarah Wilkinson has made antisemitic remarks in the
past.3
1
https://palestinianvoices.com/
2
https://www.facebook.com/WeAreNotNumbers/posts/2178897649037205
3
https://4il.org.il/wp-content/uploads/2019/09/MSA-report-Behind-the-Mask.pdf, page 59.
6
5. On the whole, the inauthentic users identified, whether as part of networks
or as individuals, created a significant amount of content aimed at
manipulating public opinion against Israel. The scope of activity and
influence of the inauthentic users is substantial in relation to the
average of all users using the hashtags in question. For example, at the
height of activity surrounding the hashtag #ICC4Israel at the end of June,
over 15,000 tweets were posted online. At least 21% of them were made by
users who demonstrated inauthentic behavior.
The following table illustrates the extent of the impact of the profiles in question
that were active between June 8 and July 26 in the relevant contexts:
Engagement
Per User
Engagement
Per Content
Engagement
Content
Per User
ContentUsers
6.02.31,996,7772.6871,189334,443All users
1,095.86.2187,380178.030,444171
Unauthentic
Profiles
18,354%269%9%6,835%3%0.05%
Ratios
(Unauthentic
Profiles /All
Users)
6. A lateral examination of all the unauthentic profiles identified, found that
the vast majority were opened in the previous 24 months: in 2020, 108
profiles were opened and in 2019, 27 profiles were opened. It is possible to
point to many profiles shown to stem from several countries
simultaneously, regardless of geographical connection (for example China,
France and the USA), indicating the use of VPNs.
7
Analysis of an Unusual Activity Example
#ICC4Israel
Between June 30 and July 2, 2020, a suspiciously outsized amount of content was
posted on Twitter containing the hashtags #ICC4Israel. An analysis showed that
over a period of 48 hours, more than 15,000 tweets containing these hashtags
were circulated. Most of the content was distributed in one major "peak" on June
30 between 18:00 and 22:00. During those four hours, about 7,000 tweets were
circulated.
In the period after the noted increased activity, a considerable decrease in the
number of mentions of this hashtag can be detected, no more than 50-250
tweets per day.
An in-depth examination of Suspicious Activity identified 39 inauthentic
accounts, of which they were found to be linked to four networks or pairs of
bots. Of the 39 accounts mentioned above, 28 participated in the main "peak"
from 18:00 to 22:00.
Main peak
8
‫י‬ Inauthentic accounts Inauthentic accounts who
took part in the “peak”
Total 39 28
Below is a list of the users identified as inauthentic who took part in this action.
In this context, it should be noted that the trolls accounts, although seemingly
real were, in our assessment, part of a plan to amplify the anti-Israel
discourse by using the fake bot accounts.
Trolls are real people who generate a significant and unnatural volume of
activity at specific points in time. Their purpose is to initiate discussion on the
platform, while inciting, or flooding it with content that supports a particular
agenda or to purposefully derail a conversation.
# Profile name Type Network
Number
of
tweets
in
activity
Numb
er of
tweets
during
peak
Potential
exposure
in activity
Potential
exposure
during
peak
1 Mukhtarmichyu1 Troll - 334 243 238.6K 173.5K
2 Femme_Insolente Bot - 310 - 873.3K -
3 Mohammed__aak Troll - 307 1 160.7K 0.5K
4 TanteMaguy Bot - 306 - 520.4K -
5 Ex_Catho Bot - 303 1 934K 3.1K
6 NastitiDewi10 Troll - 263 88 404.1K 135.2K
7 SaraPal_99 Bot Pal9 network 177 177 200.7K 200.7K
8 Elham4Rafa Troll - 147 4 390.9K 10.6K
9 Arafiah250597 Bot - 125 - 162.3K -
10 Ghadeershaaban7 Bot
Ghadeer
Network (Pal9
Subnet)
121 121 89K 89K
11 GhadeerJaber4 Bot
Ghadeer
Network (Pal9
Subnet)
118 118 84.8K 84.8K
12 AmalMohamedAB Bot - 117 117 115.2K 115.2K
13 hanaahanaa98 Bot Pal9 network 84 84 7.3K 7.3K
14 Ironyiet Bot - 82 81 233.5K 230.7K
15 9ad_r Troll - 67 13 77.3K 14.9K
16 pro1humanity Troll - 64 7 10.1K 1.1K
9
# Profile name Type Network
Number
of
tweets
in
activity
Numb
er of
tweets
during
peak
Potential
exposure
in activity
Potential
exposure
during
peak
17 Oneill777O Troll - 53 43 2.6K 2.1K
18 Sarsar30588918 Troll - 51 42 6.6K 5.4K
19 manar_gg2 Bot
manar_gg2 /
lost__boy00
47 47 55.0K 55.0K
20 lost__boy00 Bot
manar_gg2 /
lost__boy00
37 37 18.8K 18.8K
21 NedaaGaza Bot - 36 36 117.1K 117.1K
22 NhkHhabbhv123 Troll - 23 5 14.3K 3.2K
23 HalaPal96 Bot Pal9 network 23 23 6.3K 6.3K
24 ReemaAh123 Bot Pal9 network 23 23 32.9K 32.9K
25 RaPal99 Bot Pal9 network 22 21 58.2K 55.5K
26 AftaabGoraya Bot - 14 7 11K 5.5K
27 WafaaPal98 Bot Pal9 network 11 11 1.4K 1.4K
28 shipa123 Troll - 9 8 12.5K 11.1K
29 jannamahmoud3 Bot - 9 8 89.0K 79.4K
30 NaumLea Troll - 7 3 7.9K 3.4K
31 VPalestineT Troll - 6 6 64.6K 64.6K
32 178kakapo Troll - 6 - 140.6K -
33 shimaa_alfarra Bot
Palestinian
Voices – network
of volunteers
2 - 0.7K -
34 jjQ8xaTr30SpzCk Bot - 1 - 1.7K -
35 Allahkibandi5 Bot - 1 - 1.5K -
36 Latinopalestin Troll - 1 - 56.8K -
37 MuneerEsraa Bot
Palestinian
Voices – network
of volunteers
1 - 4.3K -
38 Hanaa49224672 Bot
Palestinian
Voices – network
of volunteers
1 - 0.7K -
39 Alaa202097 Bot
Palestinian
Voices – network
of volunteers
1 - 0.1K -
Total 39 - 3,310 1,375 5.2M 1.5M
10
The following is an example of content posted on July 1 by profile no. 37 in the
table above that used both the hashtag #StopAnnexation and #ICC4Israel.
Scope of Inauthentic Activity
The data points to at least 21% of the discussion (actions such as tweets and
retweets) came from inauthentic users around these hashtags, and 20% of the
discourse during the main "peak". Furthermore, the potential exposure of
inauthentic users accounted for at least 21% of the total exposure during the
days of unusual activity and 15% of the potential for exposure during the main
“peak”, despite their relatively small number.
Total tweets
Total tweets during
the peak
Total unauthentic user activity 3,310 1,375
Total activity 15,571 7,008
Percentage of inauthentic out of
the total
21% 20%
Exposure Rate
Total tweets throughout
the activity
Total tweets during
the peak
Total reach on unauthentic users 5.2 million 1.5 million
Total reach of all users 24.8 million 10.3 million
Percentage of unauthentic out of
the total
21% 15%
11
The Expanded Pal9 Bot Network (Pal9 And Ghadeer) During the Peak
The Pal9 network, and the Ghadeer network linked to it, took a significant part in
the main "peak" around the hashtag #ICC4Israel which took place on June 30
between 18:00 and 22:00.
During the "peak" hours, users of the extended network posted together more
than 100 tweets including the hashtag #ICC4Israel according to the following
breakdown: SaraPal_99 (36 tweets), Ghadeershaaban7 (36 tweets),
GhadeerJaber4 (36 tweets), hanaahanaa98 (25 tweets), HalaPal96 (6 tweets),
ReemaAh123 (5 tweets), RaPal99 (3 tweets), WafaaPal98 (2 tweets). It should be
noted that all the users of the extended network increased activity in an unusual
manner on the date on which the "peak" occurred.
Moreover, from the analysis of user activity throughout the peak, it can be seen
that all the tweets posted by users of the extended network are completely
identical: SaraPal_99, Ghadeershaaban7, and GhadeerJaber4 posted the same
number of tweets (36) all are exactly the same. The other users of the
network posted selected tweets from the above "pool" of 36 tweets.
12
Examples of Profiles Found to be Bots
"The Mad Hatter"
@Arafiah250597
Profile created - October 2019
Followers – 1,295
Follows – 1,332
Tweets – 7,542
Suspicious Activity
This profile has retweeted in the past year 7,542 times (over 600 a month),
during specific hours (usually at 15:00 or 16:00), at a rate of about 30 retweets
per minute, reaching in some instances 160 retweets per hour.
13
The profile appears to be a generic picture a woman covering her face with a hat
which has been and is being used by numerous Facebook and Pinterest accounts
without any context.
Further Examination
The profile exclusively uses anti-Israel hashtags, repeatedly posting #ICC4Israel
(over 100 times), as part of the campaign calling on the International Criminal
Court (ICC) to investigate Israel, and #StopAnnexation, which was part of the
campaign against Israel's plan to apply sovereignty in Judea and Samaria.
Thus, for example, the profile retweeted the following post calling for a
Palestinian right of return to Israel while insinuating the dismantlement of the
State of Israel as a prerequisite for doing so:
Potential Reach: +1,000,000 people
14
"The Crying Bot"
Suspicious Activity
Posting from the United States during its eight months of activity, this profile is
impersonating a Palestinian woman who asks for donations so that "she" can
support "herself and her children", while sharing a link to donations.
@jjQ8xaTr30SpzCk
Profile created - November 2019
Followers – 1,723
Follows – 5,000
Tweets – 6,73
15
Furthermore, the profile used the same exact same phrasing for its request in 39
tweets and comments. The profile does not address the content to of any
comment, using pre-written scripts for any of its replies.
While examining the profile's posing habits one can see it is active during all
hours of the day, 24/7.
Additional actions taken the raised suspicion include: using a username uses
generic wording that translates to "Girl in Gaza", having a Twitter handle is a
random sequence of English letters and numbers, having a pro-Palestinian
caricature in the profile picture and having an unidentifiable old lady crying as a
profile picture (which has been commonly used on other social media accounts).
16
Further Examination
The profile uses a small number of hashtags, which are mainly connected to anti-
Israel issues. Overall, most of the account's activity comes down to the
presentation of media and caricatures illustrating "Israeli crimes" against
Palestinians, along with consistently reposting links requesting financial
donations.
On July 1 (the planned date for expanding Israeli sovereignty) the profile used
the hashtag #StopAnnexation which was part of the campaign against Israel's
sovereignty application plan, and #ICC4Israel, as part of the campaign calling on
the International Criminal Court (ICC) to investigate Israel:
Potential Reach: 129,600 people
17
The "Afternoon Bot"
@AftaabGoraya
Profile created– December 2017
Followers - 870
Follows - 862
Tweets - 24,548
Suspicious Activity
This profile frequently retweets at a rate of over 100 posts per hour. The peak
was on July 19, when the profile posted more than 400 retweets in 24 hours, 256
of them at 16:00.
The profile posts anti-Israel hashtags, such as #StopAnnexation, #act4Palestine,
#Israelcrimes, etc.:
18
Over 99% of its posts are retweets without adding any additional input,
retweeting 20 times per minute (even reaching higher speeds, such as on July 19,
2020 when it posted 25 times per minute):
Potential Reach: 2.6 million people
19
"The Model"
@RawanBDS
Profile created– February 2020
Followers – 4,678
Follows – 2,836
Tweets - 4,370
Suspicious Activity
This picture is frequently used in ads, to include for clothing, and can found on
social media networks such as Facebook, Twitter, Instagram and others. This
goes against the account's claim that it comes from the Palestinian territories.
The image is commonly found on various social networks such as Facebook,
Twitter, Pinterest, Instagram and more. This goes against the account's claim it is
from the Palestinian territories.
The profile is shown to be active at all hours of every day:
Furthermore, it is possible to notice a pattern of a little activity for a few days,
followed by a day in which the activity is much higher.
20
There is a pattern of activity at a particular hour of day. For example, on a given
day the user posted 182 tweets per hour, when it was the only hour of activity
that day. Another day the user posted 270 tweets in a day, reaching a rate of
posting 182 times an hour. In addition, there is repetition of comments in other
users' posts, where the user has posted the exact same wording 54 times
throughout the five months of activity.
Further Examination
The profile has frequently used the hashtags such as #StopAnnexation and
#NoToAnnexWestBank.
Potential Reach: 1,300,000 people
Link to BDS entities – The user explicitly supports BDS, which is reflected in the
Twitter handle (@RawanBDS) and the content it posts and shares.
21
The "Porn Bot"
@hansonEmma_
Profile created– June 2020
Followers - 393
Follows – 654
Tweets - 242
Suspicious Activity
This new profile has already published 370 pieces of content in its first 74 days of
activity. During this time, it uploaded five articles of content on average per day,
and when it did not, on following days it posted additional content to achieve an
overall average of exactly five posts per day.
The image does not match the name in the web search, and appears to be used
by the adult-film star Mia Malkova taken from the web.
22
The account's IP mainly registers in the United States, but jumps at times to Italy,
France and Canada.
Further Examination
The account primarily posts against the President of the United States, President
Donald J. Trump, and Israel, using hashtags such as #StopAnnexation and
#FreePalestine:
Potential Reach: 50,900 people
23
The "Globetrotter"
@Allahkibandi5
Profile created– July 2019
Followers – 1,787
Follows – 1,975
Tweets – 35,474
Suspicious Activity
This profile posted over 55,000 tweets over a 5-month period, averaging 11,000
tweets per month, averaging 370 tweets every day. In addition, its profile
features a widely used picture found on the Internet – raising further suspicion
regarding the account’s authenticity.
Moreover, the account has logged in from several countries simultaneously:
The user posts many retweets and tweets while using the following hashtags,
often related to anti-Israel content online:
24
On June 29, 2020, two days prior to the supposed declaration of sovereignty in
parts of Judea and Samaria, the account's activity rose dramatically. Since then,
the account posted more than 50 pieces of content per day (on some days, more
than 400 retweets were posted):
The user is active throughout the day at varying hours:
The user publishes a large amount of self-replies to posts that it itself published
without adding any original content:
25
There are days when the account posts more than 250 retweets an hour, with
certain cases of it posting at a rate of 12 retweets per minute, numerous times in
a row:
Potential Reach: 3,100,000 people
26
The "Re-tweeter"
@Aamerghouri
Profile created– April 2018
Followers - 191
Follows – 684
Tweets – 9,958
Suspicious Activity
The account is active almost all hours of the day, and at certain hours it performs
dozens of actions per hour for several consecutive hours. Over 99% of the
profile's retweets are posted without any additional input, and are at times
published at a rate of over five retweets per minute:
27
On July 16, 2020, the user behaved irrationally, posting over 400 retweets from
9:00 to 15:00 (about 67 retweets per hour), with 249 of them containing the
hashtag: #FreePalestine.
28
Example of a Detected Bot Network
The "Volunteers" Network – Safaa & Palestinian Voices
The profiles within the network are (with the possibility there may be others
which remain undetected):
It should be noted that new profiles with the same characteristics (both in name
and behavior) are continuously being created.
Facts and Figures
Number of
profiles
Content volume (last
month)
Engagement Potential Reach
69 1.8K 4.8K 1.5M
8 19 17 7 6 6 6
WHEN WERE THE PROFILES OPENED
(SEGMENTATION BY MONTHS)
Aug-20 Jul-20 Jun-20 Apr-20 Mar-20 Feb-20 Before 2020
khalil_317, shimaa_alfarra, DinaAhm65938901, Hanaa49224672,
Mohamme32443684, MuneerEsraa, NourSheikh123, Tala07866168,
Lana47701498, Loren59857597, miraPalestine1, Ayla66358708,
Nana54836028, Haya16931264, Alaa202097, Esraaius, Heba2096,
sarooa9, MaysaaSh7, ShimaaH2000, PalYara, Ayesha_Halaby, Aya_Al_i,
pal_nada, aisha_alfarra, pal_laila, Sara_BDS4, LailaOma4, FarraAysha,
HudaAhm71985525, Jamila_Faro, Wnabuls, SaraPal15, PalestineJulia,
NadaAhm61646992, Amona091, rubasameer12, MinnaMuneer,
MahaAmj52771322, AmmerDoha, ameer_sondos, MaiAli67266172,
SanaaRady2, amona_noh, ammer_nada, AlfarraMays, Hoba_Farra,
3adnanAmal, 3ayeshSalma, BannaNajlaa, janaaahmed2, Nancypl6,
hassen_lara, noh_hanan, JayamriP, farahPL4, ulakhalil1, PlAseel,
Lanapl1, helenpl9, mayapl7, MariamToman, Farra2Noor, Ltobaz,
pl_mira, HadiS094, MarwaAlastal, EmanGazal1999, ZahraZahra1a.
29
Similar Characteristics
All of the network's inauthentic profiles are linked to the organizations Safaa or
Palestinian Voices– some state they volunteer in one of the organizations, some
promote the organization in their background images, and all of them post links
selling the organizations' shirts.
As mentioned, Palestinian Voices is a Gaza organization that works to promote
the Palestinian narrative.4
Figures in the organization's management are well-
known as BDS activists, including its founder Abdalrahim Alfarra, who organized
"Israeli Apartheid Week in the Gaza Strip".5
In addition, Sarah Wilkinson, who is a
member of the Palestinian Voices board of directors, is known to be associated
to the UK's leading delegitimization organization, the Palestine Solidarity
Campaign (PSC). It should be noted that Sarah Wilkinson has made anti-Semitic
remarks in the past.6
This profile is known to frequently share Wilkinson's tweets
as well.
Profile Characteristics
Profile pictures – Almost all profile pictures in the network are of young women.
A large part of them are were also posted with a kufiyah and the face of the
person in the picture covered. There are several recurring images that appear in
more than one profile. There are some unconventional profile pictures, which
usually show some sign related to Palestine, such as a necklace with a map of
Palestine, fists colored according to the Palestinian flag, etc. In many of the
profiles, the background image is an advertisement for one of the organizations
– Safaa or Palestinian Voices. It should be noted that there are exceptions in this
regard.
Profile description (Bio) – For a large part of the profiles, the description is
remarkably similar, combining several comparable aspects. The self-presentation
of each profile depicts an activist working in Gaza for the "Palestinian cause" and
volunteering for Safaa or Palestinian Voices.
For example, there are 13 profiles that include the description in these exact
words:
"I'm a Palestinian activist based in #Gaza Strip. I’m a volunteer of Palestinian
Voices Organization. One day #Palestine will be free PS".
There are 17 profiles that include in their description these exact words:
"Palestinian activist based in #Gaza. I'm working to show the truth of our
Palestinian cause. Volunteer @CharitySafaa".
4
https://palestinianvoices.com/
5
https://wearenotnumbers.org/home/Story/The_making_of_a_Gazan_Palestinian
6
https://4il.org.il/wp-content/uploads/2019/09/MSA-report-Behind-the-Mask.pdf, page 59.
30
Identical patterns
For most profiles there is a tweet embedded with a link to the site for buying t-
shirts of either anti-Israel organization. In the tweet, they ask people to buy shirts
in order to donate to Palestinian families or to the Palestinian struggle.
Examples:
31
These elements together are signifying features identifiable with the network – a
picture of a young woman, a description of a volunteer from Gaza in one of the
two organizations and the embedded post asking for donations to buy one of
the organizations' shirts. In addition, the majority of the profiles were opened in
the last six months, and even those that opened earlier were scarcely active until
2020. Profiles with at least two of these elements were included as part of the
network.
32
Uniform Characteristics
Most profiles retweet the following:
- The vast majority of the network retweets the profile of BDS activist Sarah
Wilkinson (@swiliksonbc). Since May 2020, the network has retweeted her
over 600 times (and probably more).
- The network retweeted @WomenForPal's tweets (70 times since May 2020)
- The network retweeted @AhmedShameya's tweets (210 times since May
2020). Ahmed Shameya is the director of Palestinian Voices.
- The network retweets @jannamahmoud3's tweets (125 times since May
2020)
Online accounts sometimes display the exact same tweet, sometimes with the
same date and image:
33
One post was found, appearing in the same exact wording in 16 profiles, some of
which shared it more than once. They all used the same wording, although
sometimes the link led to a Safaa shirt and sometimes to a Palestinian Voices
shirt (below are six examples out of the 16 for illustration purposes):
34
Analysis of Activity Characteristics
The network’s behavior can be characterized by numerous retweets of anti-Israel
content. Almost all of the profiles have at least one independent tweet (usually
calling for people to buy shirts). Sometimes there are also retweets of anti-Israel
content created by other profiles. At times, accounts from the network comment
on their peers’ posts, usually in these situations: asking people to buy a shirt,
thanking those who bought a shirt, requests for people to follow them, or
responses to claims they are fake accounts. The wording of their responses is
strikingly similar.
Examples of a (similar) response to claims that network-affiliated accounts are
fake:
Examples of responses from network's members asking to follow them:
35
The network does not operate as a single entity. There are characteristics that
connect the accounts to one network, but the profiles do not always work
together. However, pairs of profiles with almost identical behavior have been
identified, both in terms of the posts they upload and in terms of the hours in
which the posts upload. Here are some examples:
1. Tala07866168 and shima_alfarra
2. ayeshSalma3 and 3adnanAmal
3. EmanGazal1999 and ZahraZahra1a
4. Ltobaz, MariamToman and Farra2Noor (the female volunteers’ network)
36

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Manipulating social media report compressed

  • 1. State of Israel Ministry of Strategic Affairs ‫ש‬‫ע‬‫ר‬‫מ‬‫ע‬‫ו‬‫צ‬‫ב‬ October 2020
  • 2. 1 Table of Contents EXECUTIVE SUMMARY................................................................2 RESEARCH METHODOLOGY.......................................................4 KEY FINDINGS.............................................................................5 AN ANALYSIS OF AN UNUSUAL ACTIVITY EXAMPLE...............7 EXAMPLES OF PROFILES FOUND TO BE BOTS........................12 EXAMPLE OF A DETECTED BOT NETWORK .............................28
  • 3. 2 Executive Summary 1. The Ministry of Strategic Affairs bears overall responsibility for leading the national campaign against the delegitimization and boycotts of the State of Israel. The beginning of July 2020 was marked by a significant increase in online activism against Israel on social networks online. The heightened activity coincided with anticipation of a decision of the International Criminal Court (ICC) on the Israeli-Palestinian issue (early July) and discussion in Israel over the possibility of applying Israeli sovereignty in Judea and Samaria. 2. The characteristics of the online activity raised suspicion among Ministry of Strategic Affairs officials that the anti-Israel content posted was at least partly inauthentic, in a way that created a false impression of widespread anti-Israel sentiment and was in violation of social media company policies. To investigate this suspicion, the Ministry conducted a dedicated study on the matter. 3. The study findings indicate that anti-Israel operatives created a network of false profiles which were prepared in advance leading up to July, in preparation for Israel-related events they believe were to take place during this period. This network manages coordinated inauthentic activity on Twitter, almost entirely aimed against the State of Israel, using fake profiles. 4. Key findings a. The Ministry chose to focus the study on 250 different profiles suspected of inauthentic behavior on Twitter. According to the assessment of the Ministry of Strategic Affairs, 170 of them (nearly 70%) have carried out inauthentic activities in violation of Twitter policy. b. The scope and impact of the content posted vastly outnumbers regular user behavior patterns who disseminated similar content in the same timeframe. Thus, for example, at the height of activity of the hashtag #ICC4Israel at the end of June, 15,000 tweets, or 21% (over 3,200 posts) of the total discourse on the topic were linked to inauthentic accounts. c. The study identified two large networks (over 30 users each), of interconnected inauthentic profiles. One of these networks has been found to have links to entities openly promoting delegitimization, incitement and antisemitism.
  • 4. 3 5. The report found organizations that sought to delegitimize and boycott Israel created a semblance of widespread anti-Israel sentiment using inauthentic technological means. They did so at a critical juncture for Israel in global politics, the ICC ruling on the Israeli-Palestinian issue and the possible application of Israeli sovereignty this past summer. 6. In fact, these findings further underscore the effort of organizations that seek to delegitimize Israel in gaining public attention on social networks. Our assessment concludes that this widespread effort to coordinate inauthentic accounts was an intentional campaign to manipulate public sentiment against Israel by claiming it was a widespread, authentic and popular movement. 7. In light of the findings of the study: a. The Ministry of Strategic Affairs has reached out to Twitter, calling on it to implement its policies and remove all fake and inauthentic profiles identified, and work to prevent the manipulative use of its platform. b. The Ministry of Strategic Affairs intends to continue to point out the free reign those who promote hate speech through inauthentic profile, continue to enjoy. To this end, the Ministry intends to conduct periodic studies to detect inauthentic activity by entities seeking to delegitimize and incite against the State of Israel.
  • 5. 4 Research Methodology The research process included a number of different approaches, with each constituting a different methodology for researching and detecting suspected unauthentic users. After finding a suspect profile, the research team analyzed it in depth, using technological tools able to analyze its characteristics, activity and content, and determine whether it was engaged in inauthentic activity. This was accomplished by noting unusual characteristics such as: activity at the same hours every day, activity around the clock with no periods for rest, posting dozens of pieces of content in a manner that does not match normal human behavior in a short period of time, and more. Furthermore, the technological tools used are capable of finding suspicious profiles by analyzing profile activity; relationships between accounts; profile properties; robotic use of hashtags; and more. The Main Research Approaches 1. Analyzing "peaks" in activity using relevant hashtags and locating suspicious users involved in the activity. 2. Examining the connections between certain hashtags and profiles, and finding the suspicious profiles between them. At a later stage of the study, this methodology was used also with networks which were suspected of inauthentic activity. 3. Locating users/ hashtags/ keywords which were associated with unauthentic activity using a scanning tool, and an analysis of these profiles’ behavior at the time the content was published. Defining Bots for the Purposes of this Study – software that automatically runs a profile or profiles, based on a set of rules. A bot-powered profile generates network activity based on defined content. Sometimes the materials the bot uploads are mixed with original content (making it difficult to identify the profile as a bot).
  • 6. 5 Key Findings 1. In a comprehensive study of 250 different Twitter accounts suspected of being bot or troll accounts, 170 (almost 70%) were found to have carried out inconspicuous inauthentic activity. These profiles were found to have posted thousands of anti-Israel posts and hashtags, including: #ICC4Israel, #ICCPalestine, #ICCIsrael, #StopAnnexation, #NoToAnnexWestBank, # ‫ا‬‫ﻟ‬‫ﺟ‬‫ﻧ‬‫ﺎ‬‫ﺋ‬‫ﯾ‬‫ﺔ‬‫ا‬‫ﻟ‬‫د‬‫و‬‫ﻟ‬‫ﯾ‬‫ﺔ‬‫ﻓ‬‫ﻲ‬ . These hashtags were used extensively around the International Court of Justice’s deliberations of investigating Israel and the State of Israel’s intentions to apply sovereignty, both prominent issues during the timeframe of the study. 2. It is important to note that although the content in question is within the realm of legitimate criticism against Israel and freedom of expression, the use of inauthentic technological tools to generates a semblance of widespread support for such criticism, is prohibited by social media platforms' policies is the focus of this study. 3. The study identified 13 networks or pairs, which include 99 different users. Among them were two large networks (over 30 users each) of interconnected inauthentic profiles. This pair– jointly known as the "Volunteer Network" – has been linked to two non-profit organizations: Palestinian Voices and the Safaa Development Association. The network's connection to Palestinian Voices involves a connection to entities (from Gaza and Britain) that openly promote Israel delegitimization and even anti-Semitism. 4. Palestinian Voices is a Gaza-based organization that works to promote the Palestinian narrative.1 Figures in the organization's management are well-known Israel delegitimizers. The founder of Palestinian Voices, Abdalrahim Alfarra, was involved in organizing the organization's "Israeli Apartheid Week" events in the Gaza Strip.2 Sarah Wilkinson, who is a member of the Palestinian Voices board of directors, is linked to the UK's leading delegitimization organization the Palestine Solidarity Campaign (PSC), and has her posts frequently share through this network. It should be noted that Sarah Wilkinson has made antisemitic remarks in the past.3 1 https://palestinianvoices.com/ 2 https://www.facebook.com/WeAreNotNumbers/posts/2178897649037205 3 https://4il.org.il/wp-content/uploads/2019/09/MSA-report-Behind-the-Mask.pdf, page 59.
  • 7. 6 5. On the whole, the inauthentic users identified, whether as part of networks or as individuals, created a significant amount of content aimed at manipulating public opinion against Israel. The scope of activity and influence of the inauthentic users is substantial in relation to the average of all users using the hashtags in question. For example, at the height of activity surrounding the hashtag #ICC4Israel at the end of June, over 15,000 tweets were posted online. At least 21% of them were made by users who demonstrated inauthentic behavior. The following table illustrates the extent of the impact of the profiles in question that were active between June 8 and July 26 in the relevant contexts: Engagement Per User Engagement Per Content Engagement Content Per User ContentUsers 6.02.31,996,7772.6871,189334,443All users 1,095.86.2187,380178.030,444171 Unauthentic Profiles 18,354%269%9%6,835%3%0.05% Ratios (Unauthentic Profiles /All Users) 6. A lateral examination of all the unauthentic profiles identified, found that the vast majority were opened in the previous 24 months: in 2020, 108 profiles were opened and in 2019, 27 profiles were opened. It is possible to point to many profiles shown to stem from several countries simultaneously, regardless of geographical connection (for example China, France and the USA), indicating the use of VPNs.
  • 8. 7 Analysis of an Unusual Activity Example #ICC4Israel Between June 30 and July 2, 2020, a suspiciously outsized amount of content was posted on Twitter containing the hashtags #ICC4Israel. An analysis showed that over a period of 48 hours, more than 15,000 tweets containing these hashtags were circulated. Most of the content was distributed in one major "peak" on June 30 between 18:00 and 22:00. During those four hours, about 7,000 tweets were circulated. In the period after the noted increased activity, a considerable decrease in the number of mentions of this hashtag can be detected, no more than 50-250 tweets per day. An in-depth examination of Suspicious Activity identified 39 inauthentic accounts, of which they were found to be linked to four networks or pairs of bots. Of the 39 accounts mentioned above, 28 participated in the main "peak" from 18:00 to 22:00. Main peak
  • 9. 8 ‫י‬ Inauthentic accounts Inauthentic accounts who took part in the “peak” Total 39 28 Below is a list of the users identified as inauthentic who took part in this action. In this context, it should be noted that the trolls accounts, although seemingly real were, in our assessment, part of a plan to amplify the anti-Israel discourse by using the fake bot accounts. Trolls are real people who generate a significant and unnatural volume of activity at specific points in time. Their purpose is to initiate discussion on the platform, while inciting, or flooding it with content that supports a particular agenda or to purposefully derail a conversation. # Profile name Type Network Number of tweets in activity Numb er of tweets during peak Potential exposure in activity Potential exposure during peak 1 Mukhtarmichyu1 Troll - 334 243 238.6K 173.5K 2 Femme_Insolente Bot - 310 - 873.3K - 3 Mohammed__aak Troll - 307 1 160.7K 0.5K 4 TanteMaguy Bot - 306 - 520.4K - 5 Ex_Catho Bot - 303 1 934K 3.1K 6 NastitiDewi10 Troll - 263 88 404.1K 135.2K 7 SaraPal_99 Bot Pal9 network 177 177 200.7K 200.7K 8 Elham4Rafa Troll - 147 4 390.9K 10.6K 9 Arafiah250597 Bot - 125 - 162.3K - 10 Ghadeershaaban7 Bot Ghadeer Network (Pal9 Subnet) 121 121 89K 89K 11 GhadeerJaber4 Bot Ghadeer Network (Pal9 Subnet) 118 118 84.8K 84.8K 12 AmalMohamedAB Bot - 117 117 115.2K 115.2K 13 hanaahanaa98 Bot Pal9 network 84 84 7.3K 7.3K 14 Ironyiet Bot - 82 81 233.5K 230.7K 15 9ad_r Troll - 67 13 77.3K 14.9K 16 pro1humanity Troll - 64 7 10.1K 1.1K
  • 10. 9 # Profile name Type Network Number of tweets in activity Numb er of tweets during peak Potential exposure in activity Potential exposure during peak 17 Oneill777O Troll - 53 43 2.6K 2.1K 18 Sarsar30588918 Troll - 51 42 6.6K 5.4K 19 manar_gg2 Bot manar_gg2 / lost__boy00 47 47 55.0K 55.0K 20 lost__boy00 Bot manar_gg2 / lost__boy00 37 37 18.8K 18.8K 21 NedaaGaza Bot - 36 36 117.1K 117.1K 22 NhkHhabbhv123 Troll - 23 5 14.3K 3.2K 23 HalaPal96 Bot Pal9 network 23 23 6.3K 6.3K 24 ReemaAh123 Bot Pal9 network 23 23 32.9K 32.9K 25 RaPal99 Bot Pal9 network 22 21 58.2K 55.5K 26 AftaabGoraya Bot - 14 7 11K 5.5K 27 WafaaPal98 Bot Pal9 network 11 11 1.4K 1.4K 28 shipa123 Troll - 9 8 12.5K 11.1K 29 jannamahmoud3 Bot - 9 8 89.0K 79.4K 30 NaumLea Troll - 7 3 7.9K 3.4K 31 VPalestineT Troll - 6 6 64.6K 64.6K 32 178kakapo Troll - 6 - 140.6K - 33 shimaa_alfarra Bot Palestinian Voices – network of volunteers 2 - 0.7K - 34 jjQ8xaTr30SpzCk Bot - 1 - 1.7K - 35 Allahkibandi5 Bot - 1 - 1.5K - 36 Latinopalestin Troll - 1 - 56.8K - 37 MuneerEsraa Bot Palestinian Voices – network of volunteers 1 - 4.3K - 38 Hanaa49224672 Bot Palestinian Voices – network of volunteers 1 - 0.7K - 39 Alaa202097 Bot Palestinian Voices – network of volunteers 1 - 0.1K - Total 39 - 3,310 1,375 5.2M 1.5M
  • 11. 10 The following is an example of content posted on July 1 by profile no. 37 in the table above that used both the hashtag #StopAnnexation and #ICC4Israel. Scope of Inauthentic Activity The data points to at least 21% of the discussion (actions such as tweets and retweets) came from inauthentic users around these hashtags, and 20% of the discourse during the main "peak". Furthermore, the potential exposure of inauthentic users accounted for at least 21% of the total exposure during the days of unusual activity and 15% of the potential for exposure during the main “peak”, despite their relatively small number. Total tweets Total tweets during the peak Total unauthentic user activity 3,310 1,375 Total activity 15,571 7,008 Percentage of inauthentic out of the total 21% 20% Exposure Rate Total tweets throughout the activity Total tweets during the peak Total reach on unauthentic users 5.2 million 1.5 million Total reach of all users 24.8 million 10.3 million Percentage of unauthentic out of the total 21% 15%
  • 12. 11 The Expanded Pal9 Bot Network (Pal9 And Ghadeer) During the Peak The Pal9 network, and the Ghadeer network linked to it, took a significant part in the main "peak" around the hashtag #ICC4Israel which took place on June 30 between 18:00 and 22:00. During the "peak" hours, users of the extended network posted together more than 100 tweets including the hashtag #ICC4Israel according to the following breakdown: SaraPal_99 (36 tweets), Ghadeershaaban7 (36 tweets), GhadeerJaber4 (36 tweets), hanaahanaa98 (25 tweets), HalaPal96 (6 tweets), ReemaAh123 (5 tweets), RaPal99 (3 tweets), WafaaPal98 (2 tweets). It should be noted that all the users of the extended network increased activity in an unusual manner on the date on which the "peak" occurred. Moreover, from the analysis of user activity throughout the peak, it can be seen that all the tweets posted by users of the extended network are completely identical: SaraPal_99, Ghadeershaaban7, and GhadeerJaber4 posted the same number of tweets (36) all are exactly the same. The other users of the network posted selected tweets from the above "pool" of 36 tweets.
  • 13. 12 Examples of Profiles Found to be Bots "The Mad Hatter" @Arafiah250597 Profile created - October 2019 Followers – 1,295 Follows – 1,332 Tweets – 7,542 Suspicious Activity This profile has retweeted in the past year 7,542 times (over 600 a month), during specific hours (usually at 15:00 or 16:00), at a rate of about 30 retweets per minute, reaching in some instances 160 retweets per hour.
  • 14. 13 The profile appears to be a generic picture a woman covering her face with a hat which has been and is being used by numerous Facebook and Pinterest accounts without any context. Further Examination The profile exclusively uses anti-Israel hashtags, repeatedly posting #ICC4Israel (over 100 times), as part of the campaign calling on the International Criminal Court (ICC) to investigate Israel, and #StopAnnexation, which was part of the campaign against Israel's plan to apply sovereignty in Judea and Samaria. Thus, for example, the profile retweeted the following post calling for a Palestinian right of return to Israel while insinuating the dismantlement of the State of Israel as a prerequisite for doing so: Potential Reach: +1,000,000 people
  • 15. 14 "The Crying Bot" Suspicious Activity Posting from the United States during its eight months of activity, this profile is impersonating a Palestinian woman who asks for donations so that "she" can support "herself and her children", while sharing a link to donations. @jjQ8xaTr30SpzCk Profile created - November 2019 Followers – 1,723 Follows – 5,000 Tweets – 6,73
  • 16. 15 Furthermore, the profile used the same exact same phrasing for its request in 39 tweets and comments. The profile does not address the content to of any comment, using pre-written scripts for any of its replies. While examining the profile's posing habits one can see it is active during all hours of the day, 24/7. Additional actions taken the raised suspicion include: using a username uses generic wording that translates to "Girl in Gaza", having a Twitter handle is a random sequence of English letters and numbers, having a pro-Palestinian caricature in the profile picture and having an unidentifiable old lady crying as a profile picture (which has been commonly used on other social media accounts).
  • 17. 16 Further Examination The profile uses a small number of hashtags, which are mainly connected to anti- Israel issues. Overall, most of the account's activity comes down to the presentation of media and caricatures illustrating "Israeli crimes" against Palestinians, along with consistently reposting links requesting financial donations. On July 1 (the planned date for expanding Israeli sovereignty) the profile used the hashtag #StopAnnexation which was part of the campaign against Israel's sovereignty application plan, and #ICC4Israel, as part of the campaign calling on the International Criminal Court (ICC) to investigate Israel: Potential Reach: 129,600 people
  • 18. 17 The "Afternoon Bot" @AftaabGoraya Profile created– December 2017 Followers - 870 Follows - 862 Tweets - 24,548 Suspicious Activity This profile frequently retweets at a rate of over 100 posts per hour. The peak was on July 19, when the profile posted more than 400 retweets in 24 hours, 256 of them at 16:00. The profile posts anti-Israel hashtags, such as #StopAnnexation, #act4Palestine, #Israelcrimes, etc.:
  • 19. 18 Over 99% of its posts are retweets without adding any additional input, retweeting 20 times per minute (even reaching higher speeds, such as on July 19, 2020 when it posted 25 times per minute): Potential Reach: 2.6 million people
  • 20. 19 "The Model" @RawanBDS Profile created– February 2020 Followers – 4,678 Follows – 2,836 Tweets - 4,370 Suspicious Activity This picture is frequently used in ads, to include for clothing, and can found on social media networks such as Facebook, Twitter, Instagram and others. This goes against the account's claim that it comes from the Palestinian territories. The image is commonly found on various social networks such as Facebook, Twitter, Pinterest, Instagram and more. This goes against the account's claim it is from the Palestinian territories. The profile is shown to be active at all hours of every day: Furthermore, it is possible to notice a pattern of a little activity for a few days, followed by a day in which the activity is much higher.
  • 21. 20 There is a pattern of activity at a particular hour of day. For example, on a given day the user posted 182 tweets per hour, when it was the only hour of activity that day. Another day the user posted 270 tweets in a day, reaching a rate of posting 182 times an hour. In addition, there is repetition of comments in other users' posts, where the user has posted the exact same wording 54 times throughout the five months of activity. Further Examination The profile has frequently used the hashtags such as #StopAnnexation and #NoToAnnexWestBank. Potential Reach: 1,300,000 people Link to BDS entities – The user explicitly supports BDS, which is reflected in the Twitter handle (@RawanBDS) and the content it posts and shares.
  • 22. 21 The "Porn Bot" @hansonEmma_ Profile created– June 2020 Followers - 393 Follows – 654 Tweets - 242 Suspicious Activity This new profile has already published 370 pieces of content in its first 74 days of activity. During this time, it uploaded five articles of content on average per day, and when it did not, on following days it posted additional content to achieve an overall average of exactly five posts per day. The image does not match the name in the web search, and appears to be used by the adult-film star Mia Malkova taken from the web.
  • 23. 22 The account's IP mainly registers in the United States, but jumps at times to Italy, France and Canada. Further Examination The account primarily posts against the President of the United States, President Donald J. Trump, and Israel, using hashtags such as #StopAnnexation and #FreePalestine: Potential Reach: 50,900 people
  • 24. 23 The "Globetrotter" @Allahkibandi5 Profile created– July 2019 Followers – 1,787 Follows – 1,975 Tweets – 35,474 Suspicious Activity This profile posted over 55,000 tweets over a 5-month period, averaging 11,000 tweets per month, averaging 370 tweets every day. In addition, its profile features a widely used picture found on the Internet – raising further suspicion regarding the account’s authenticity. Moreover, the account has logged in from several countries simultaneously: The user posts many retweets and tweets while using the following hashtags, often related to anti-Israel content online:
  • 25. 24 On June 29, 2020, two days prior to the supposed declaration of sovereignty in parts of Judea and Samaria, the account's activity rose dramatically. Since then, the account posted more than 50 pieces of content per day (on some days, more than 400 retweets were posted): The user is active throughout the day at varying hours: The user publishes a large amount of self-replies to posts that it itself published without adding any original content:
  • 26. 25 There are days when the account posts more than 250 retweets an hour, with certain cases of it posting at a rate of 12 retweets per minute, numerous times in a row: Potential Reach: 3,100,000 people
  • 27. 26 The "Re-tweeter" @Aamerghouri Profile created– April 2018 Followers - 191 Follows – 684 Tweets – 9,958 Suspicious Activity The account is active almost all hours of the day, and at certain hours it performs dozens of actions per hour for several consecutive hours. Over 99% of the profile's retweets are posted without any additional input, and are at times published at a rate of over five retweets per minute:
  • 28. 27 On July 16, 2020, the user behaved irrationally, posting over 400 retweets from 9:00 to 15:00 (about 67 retweets per hour), with 249 of them containing the hashtag: #FreePalestine.
  • 29. 28 Example of a Detected Bot Network The "Volunteers" Network – Safaa & Palestinian Voices The profiles within the network are (with the possibility there may be others which remain undetected): It should be noted that new profiles with the same characteristics (both in name and behavior) are continuously being created. Facts and Figures Number of profiles Content volume (last month) Engagement Potential Reach 69 1.8K 4.8K 1.5M 8 19 17 7 6 6 6 WHEN WERE THE PROFILES OPENED (SEGMENTATION BY MONTHS) Aug-20 Jul-20 Jun-20 Apr-20 Mar-20 Feb-20 Before 2020 khalil_317, shimaa_alfarra, DinaAhm65938901, Hanaa49224672, Mohamme32443684, MuneerEsraa, NourSheikh123, Tala07866168, Lana47701498, Loren59857597, miraPalestine1, Ayla66358708, Nana54836028, Haya16931264, Alaa202097, Esraaius, Heba2096, sarooa9, MaysaaSh7, ShimaaH2000, PalYara, Ayesha_Halaby, Aya_Al_i, pal_nada, aisha_alfarra, pal_laila, Sara_BDS4, LailaOma4, FarraAysha, HudaAhm71985525, Jamila_Faro, Wnabuls, SaraPal15, PalestineJulia, NadaAhm61646992, Amona091, rubasameer12, MinnaMuneer, MahaAmj52771322, AmmerDoha, ameer_sondos, MaiAli67266172, SanaaRady2, amona_noh, ammer_nada, AlfarraMays, Hoba_Farra, 3adnanAmal, 3ayeshSalma, BannaNajlaa, janaaahmed2, Nancypl6, hassen_lara, noh_hanan, JayamriP, farahPL4, ulakhalil1, PlAseel, Lanapl1, helenpl9, mayapl7, MariamToman, Farra2Noor, Ltobaz, pl_mira, HadiS094, MarwaAlastal, EmanGazal1999, ZahraZahra1a.
  • 30. 29 Similar Characteristics All of the network's inauthentic profiles are linked to the organizations Safaa or Palestinian Voices– some state they volunteer in one of the organizations, some promote the organization in their background images, and all of them post links selling the organizations' shirts. As mentioned, Palestinian Voices is a Gaza organization that works to promote the Palestinian narrative.4 Figures in the organization's management are well- known as BDS activists, including its founder Abdalrahim Alfarra, who organized "Israeli Apartheid Week in the Gaza Strip".5 In addition, Sarah Wilkinson, who is a member of the Palestinian Voices board of directors, is known to be associated to the UK's leading delegitimization organization, the Palestine Solidarity Campaign (PSC). It should be noted that Sarah Wilkinson has made anti-Semitic remarks in the past.6 This profile is known to frequently share Wilkinson's tweets as well. Profile Characteristics Profile pictures – Almost all profile pictures in the network are of young women. A large part of them are were also posted with a kufiyah and the face of the person in the picture covered. There are several recurring images that appear in more than one profile. There are some unconventional profile pictures, which usually show some sign related to Palestine, such as a necklace with a map of Palestine, fists colored according to the Palestinian flag, etc. In many of the profiles, the background image is an advertisement for one of the organizations – Safaa or Palestinian Voices. It should be noted that there are exceptions in this regard. Profile description (Bio) – For a large part of the profiles, the description is remarkably similar, combining several comparable aspects. The self-presentation of each profile depicts an activist working in Gaza for the "Palestinian cause" and volunteering for Safaa or Palestinian Voices. For example, there are 13 profiles that include the description in these exact words: "I'm a Palestinian activist based in #Gaza Strip. I’m a volunteer of Palestinian Voices Organization. One day #Palestine will be free PS". There are 17 profiles that include in their description these exact words: "Palestinian activist based in #Gaza. I'm working to show the truth of our Palestinian cause. Volunteer @CharitySafaa". 4 https://palestinianvoices.com/ 5 https://wearenotnumbers.org/home/Story/The_making_of_a_Gazan_Palestinian 6 https://4il.org.il/wp-content/uploads/2019/09/MSA-report-Behind-the-Mask.pdf, page 59.
  • 31. 30 Identical patterns For most profiles there is a tweet embedded with a link to the site for buying t- shirts of either anti-Israel organization. In the tweet, they ask people to buy shirts in order to donate to Palestinian families or to the Palestinian struggle. Examples:
  • 32. 31 These elements together are signifying features identifiable with the network – a picture of a young woman, a description of a volunteer from Gaza in one of the two organizations and the embedded post asking for donations to buy one of the organizations' shirts. In addition, the majority of the profiles were opened in the last six months, and even those that opened earlier were scarcely active until 2020. Profiles with at least two of these elements were included as part of the network.
  • 33. 32 Uniform Characteristics Most profiles retweet the following: - The vast majority of the network retweets the profile of BDS activist Sarah Wilkinson (@swiliksonbc). Since May 2020, the network has retweeted her over 600 times (and probably more). - The network retweeted @WomenForPal's tweets (70 times since May 2020) - The network retweeted @AhmedShameya's tweets (210 times since May 2020). Ahmed Shameya is the director of Palestinian Voices. - The network retweets @jannamahmoud3's tweets (125 times since May 2020) Online accounts sometimes display the exact same tweet, sometimes with the same date and image:
  • 34. 33 One post was found, appearing in the same exact wording in 16 profiles, some of which shared it more than once. They all used the same wording, although sometimes the link led to a Safaa shirt and sometimes to a Palestinian Voices shirt (below are six examples out of the 16 for illustration purposes):
  • 35. 34 Analysis of Activity Characteristics The network’s behavior can be characterized by numerous retweets of anti-Israel content. Almost all of the profiles have at least one independent tweet (usually calling for people to buy shirts). Sometimes there are also retweets of anti-Israel content created by other profiles. At times, accounts from the network comment on their peers’ posts, usually in these situations: asking people to buy a shirt, thanking those who bought a shirt, requests for people to follow them, or responses to claims they are fake accounts. The wording of their responses is strikingly similar. Examples of a (similar) response to claims that network-affiliated accounts are fake: Examples of responses from network's members asking to follow them:
  • 36. 35 The network does not operate as a single entity. There are characteristics that connect the accounts to one network, but the profiles do not always work together. However, pairs of profiles with almost identical behavior have been identified, both in terms of the posts they upload and in terms of the hours in which the posts upload. Here are some examples: 1. Tala07866168 and shima_alfarra 2. ayeshSalma3 and 3adnanAmal 3. EmanGazal1999 and ZahraZahra1a 4. Ltobaz, MariamToman and Farra2Noor (the female volunteers’ network)
  • 37. 36