Soumettre la recherche
Mettre en ligne
StephanAris05April22_short.pdf
•
0 j'aime
•
99 vues
P
pm2120600
Suivre
Portfolio
Lire moins
Lire la suite
Art & Photos
Signaler
Partager
Signaler
Partager
1 sur 38
Télécharger maintenant
Télécharger pour lire hors ligne
Recommandé
Data driven communities in the Middle East: The Power and Potential of Analytics
Data driven communities in the Middle East: The Power and Potential of Analytics
accenture
DBS Bank
DBS Bank
Neera Aggarwal
Digital transformation | AuroIN
Digital transformation | AuroIN
AuroIN
Zinc Digital - Healthcare Web Solutions
Zinc Digital - Healthcare Web Solutions
Zinc Digital
Big digital oct 2014 ex
Big digital oct 2014 ex
Firestring
Data+design
Data+design
Fjord
UX April 18
UX April 18
pm2120600
My Work
My Work
Peter Ashworth
Recommandé
Data driven communities in the Middle East: The Power and Potential of Analytics
Data driven communities in the Middle East: The Power and Potential of Analytics
accenture
DBS Bank
DBS Bank
Neera Aggarwal
Digital transformation | AuroIN
Digital transformation | AuroIN
AuroIN
Zinc Digital - Healthcare Web Solutions
Zinc Digital - Healthcare Web Solutions
Zinc Digital
Big digital oct 2014 ex
Big digital oct 2014 ex
Firestring
Data+design
Data+design
Fjord
UX April 18
UX April 18
pm2120600
My Work
My Work
Peter Ashworth
Becoming A Digital Business
Becoming A Digital Business
Ken Polotan
Quick portfolio 9_4_18
Quick portfolio 9_4_18
pm2120600
Workers as Revolutionaries - Reflections on the Digital Agenda and Workforce ...
Workers as Revolutionaries - Reflections on the Digital Agenda and Workforce ...
Camden
PPT Presentation - Digital Transformation | AuroIN
PPT Presentation - Digital Transformation | AuroIN
AuroIN
Digital Transformation In Marketing : Strategies, Practices
Digital Transformation In Marketing : Strategies, Practices
learntransformation0
Data Driven Communities in Singapore: The Power and Potential of Analytics
Data Driven Communities in Singapore: The Power and Potential of Analytics
accenture
T-Bytes Consulting & IT Services
T-Bytes Consulting & IT Services
EGBG Services
Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Australia
The Importance of Digital Marketing.pptx
The Importance of Digital Marketing.pptx
Maryam919534
Leading without frontiers: A visual story
Leading without frontiers: A visual story
Karina Leal
Data storytelling neptune digital space dubai
Data storytelling neptune digital space dubai
Neptune Digital Space
business_profile-updated
business_profile-updated
Golam Maruf
JEC Digital Ways of Working brochure
JEC Digital Ways of Working brochure
John Eary
T Bytes Consulting & IT Services
T Bytes Consulting & IT Services
EGBG Services
dff
dff
Deepak Jain
Humanizing Digital Experiences
Humanizing Digital Experiences
Livework Studio
Digitalbusiness
Digitalbusiness
Hiren Selani
Data Driven Communities in Canada: The Power and Potential of Analytics
Data Driven Communities in Canada: The Power and Potential of Analytics
accenture
StephenAris_examples
StephenAris_examples
pm2120600
Digital should transform your organisation - the role of trustees in leading ...
Digital should transform your organisation - the role of trustees in leading ...
NCVO - National Council for Voluntary Organisations
Completed Event Presentation for Huma 1305
Completed Event Presentation for Huma 1305
jazlynjacobs51
Call Girls in Sakinaka 9892124323, Vashi CAll Girls Call girls Services, Che...
Call Girls in Sakinaka 9892124323, Vashi CAll Girls Call girls Services, Che...
Pooja Nehwal
Contenu connexe
Similaire à StephanAris05April22_short.pdf
Becoming A Digital Business
Becoming A Digital Business
Ken Polotan
Quick portfolio 9_4_18
Quick portfolio 9_4_18
pm2120600
Workers as Revolutionaries - Reflections on the Digital Agenda and Workforce ...
Workers as Revolutionaries - Reflections on the Digital Agenda and Workforce ...
Camden
PPT Presentation - Digital Transformation | AuroIN
PPT Presentation - Digital Transformation | AuroIN
AuroIN
Digital Transformation In Marketing : Strategies, Practices
Digital Transformation In Marketing : Strategies, Practices
learntransformation0
Data Driven Communities in Singapore: The Power and Potential of Analytics
Data Driven Communities in Singapore: The Power and Potential of Analytics
accenture
T-Bytes Consulting & IT Services
T-Bytes Consulting & IT Services
EGBG Services
Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Australia
The Importance of Digital Marketing.pptx
The Importance of Digital Marketing.pptx
Maryam919534
Leading without frontiers: A visual story
Leading without frontiers: A visual story
Karina Leal
Data storytelling neptune digital space dubai
Data storytelling neptune digital space dubai
Neptune Digital Space
business_profile-updated
business_profile-updated
Golam Maruf
JEC Digital Ways of Working brochure
JEC Digital Ways of Working brochure
John Eary
T Bytes Consulting & IT Services
T Bytes Consulting & IT Services
EGBG Services
dff
dff
Deepak Jain
Humanizing Digital Experiences
Humanizing Digital Experiences
Livework Studio
Digitalbusiness
Digitalbusiness
Hiren Selani
Data Driven Communities in Canada: The Power and Potential of Analytics
Data Driven Communities in Canada: The Power and Potential of Analytics
accenture
StephenAris_examples
StephenAris_examples
pm2120600
Digital should transform your organisation - the role of trustees in leading ...
Digital should transform your organisation - the role of trustees in leading ...
NCVO - National Council for Voluntary Organisations
Similaire à StephanAris05April22_short.pdf
(20)
Becoming A Digital Business
Becoming A Digital Business
Quick portfolio 9_4_18
Quick portfolio 9_4_18
Workers as Revolutionaries - Reflections on the Digital Agenda and Workforce ...
Workers as Revolutionaries - Reflections on the Digital Agenda and Workforce ...
PPT Presentation - Digital Transformation | AuroIN
PPT Presentation - Digital Transformation | AuroIN
Digital Transformation In Marketing : Strategies, Practices
Digital Transformation In Marketing : Strategies, Practices
Data Driven Communities in Singapore: The Power and Potential of Analytics
Data Driven Communities in Singapore: The Power and Potential of Analytics
T-Bytes Consulting & IT Services
T-Bytes Consulting & IT Services
Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Cloud Accelerators Salesforce Tour Melbourne
The Importance of Digital Marketing.pptx
The Importance of Digital Marketing.pptx
Leading without frontiers: A visual story
Leading without frontiers: A visual story
Data storytelling neptune digital space dubai
Data storytelling neptune digital space dubai
business_profile-updated
business_profile-updated
JEC Digital Ways of Working brochure
JEC Digital Ways of Working brochure
T Bytes Consulting & IT Services
T Bytes Consulting & IT Services
dff
dff
Humanizing Digital Experiences
Humanizing Digital Experiences
Digitalbusiness
Digitalbusiness
Data Driven Communities in Canada: The Power and Potential of Analytics
Data Driven Communities in Canada: The Power and Potential of Analytics
StephenAris_examples
StephenAris_examples
Digital should transform your organisation - the role of trustees in leading ...
Digital should transform your organisation - the role of trustees in leading ...
Dernier
Completed Event Presentation for Huma 1305
Completed Event Presentation for Huma 1305
jazlynjacobs51
Call Girls in Sakinaka 9892124323, Vashi CAll Girls Call girls Services, Che...
Call Girls in Sakinaka 9892124323, Vashi CAll Girls Call girls Services, Che...
Pooja Nehwal
Mayiladuthurai Call Girls 8617697112 Short 3000 Night 8000 Best call girls Se...
Mayiladuthurai Call Girls 8617697112 Short 3000 Night 8000 Best call girls Se...
Nitya salvi
❤️Call girls in Chandigarh ☎️8264406502☎️ Call Girl service in Chandigarh☎️ C...
❤️Call girls in Chandigarh ☎️8264406502☎️ Call Girl service in Chandigarh☎️ C...
Sheetaleventcompany
DELHI NCR —@9711106444 Call Girls In Majnu Ka Tilla (MT)| Delhi
DELHI NCR —@9711106444 Call Girls In Majnu Ka Tilla (MT)| Delhi
delhimunirka444
(INDIRA) Call Girl Jammu Call Now 8617697112 Jammu Escorts 24x7
(INDIRA) Call Girl Jammu Call Now 8617697112 Jammu Escorts 24x7
Call Girls in Nagpur High Profile Call Girls
FULL NIGHT — 9999894380 Call Girls In Patel Nagar | Delhi
FULL NIGHT — 9999894380 Call Girls In Patel Nagar | Delhi
SaketCallGirlsCallUs
HUMA Final Presentation About Chicano Culture
HUMA Final Presentation About Chicano Culture
karinamercado2462
VIP Ramnagar Call Girls, Ramnagar escorts Girls 📞 8617697112
VIP Ramnagar Call Girls, Ramnagar escorts Girls 📞 8617697112
Nitya salvi
FULL NIGHT — 9999894380 Call Girls In Najafgarh | Delhi
FULL NIGHT — 9999894380 Call Girls In Najafgarh | Delhi
SaketCallGirlsCallUs
(NEHA) Call Girls Mumbai Call Now 8250077686 Mumbai Escorts 24x7
(NEHA) Call Girls Mumbai Call Now 8250077686 Mumbai Escorts 24x7
Call Girls in Nagpur High Profile Call Girls
Powerful Love Spells in New York City, NY (310) 882-6330 Bring Back Lost Lover
Powerful Love Spells in New York City, NY (310) 882-6330 Bring Back Lost Lover
PsychicRuben LoveSpells
Moradabad Call Girls - 📞 8617697112 🔝 Top Class Call Girls Service Available
Moradabad Call Girls - 📞 8617697112 🔝 Top Class Call Girls Service Available
Nitya salvi
Sirmaur Call Girls Book Now 8617697112 Top Class Pondicherry Escort Service A...
Sirmaur Call Girls Book Now 8617697112 Top Class Pondicherry Escort Service A...
Nitya salvi
Haridwar Call Girls 8617697112 Short 4000 Night 10000 Best call girls Service...
Haridwar Call Girls 8617697112 Short 4000 Night 10000 Best call girls Service...
Nitya salvi
Van Gogh Powerpoint for art lesson today
Van Gogh Powerpoint for art lesson today
lucygibson17
FULL NIGHT — 9999894380 Call Girls In Wazirabad | Delhi
FULL NIGHT — 9999894380 Call Girls In Wazirabad | Delhi
SaketCallGirlsCallUs
FULL NIGHT — 9999894380 Call Girls In Saket | Delhi
FULL NIGHT — 9999894380 Call Girls In Saket | Delhi
SaketCallGirlsCallUs
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Seo
Bobbie goods coloring book 81 pag_240127_163802.pdf
Bobbie goods coloring book 81 pag_240127_163802.pdf
MARIBEL442158
Dernier
(20)
Completed Event Presentation for Huma 1305
Completed Event Presentation for Huma 1305
Call Girls in Sakinaka 9892124323, Vashi CAll Girls Call girls Services, Che...
Call Girls in Sakinaka 9892124323, Vashi CAll Girls Call girls Services, Che...
Mayiladuthurai Call Girls 8617697112 Short 3000 Night 8000 Best call girls Se...
Mayiladuthurai Call Girls 8617697112 Short 3000 Night 8000 Best call girls Se...
❤️Call girls in Chandigarh ☎️8264406502☎️ Call Girl service in Chandigarh☎️ C...
❤️Call girls in Chandigarh ☎️8264406502☎️ Call Girl service in Chandigarh☎️ C...
DELHI NCR —@9711106444 Call Girls In Majnu Ka Tilla (MT)| Delhi
DELHI NCR —@9711106444 Call Girls In Majnu Ka Tilla (MT)| Delhi
(INDIRA) Call Girl Jammu Call Now 8617697112 Jammu Escorts 24x7
(INDIRA) Call Girl Jammu Call Now 8617697112 Jammu Escorts 24x7
FULL NIGHT — 9999894380 Call Girls In Patel Nagar | Delhi
FULL NIGHT — 9999894380 Call Girls In Patel Nagar | Delhi
HUMA Final Presentation About Chicano Culture
HUMA Final Presentation About Chicano Culture
VIP Ramnagar Call Girls, Ramnagar escorts Girls 📞 8617697112
VIP Ramnagar Call Girls, Ramnagar escorts Girls 📞 8617697112
FULL NIGHT — 9999894380 Call Girls In Najafgarh | Delhi
FULL NIGHT — 9999894380 Call Girls In Najafgarh | Delhi
(NEHA) Call Girls Mumbai Call Now 8250077686 Mumbai Escorts 24x7
(NEHA) Call Girls Mumbai Call Now 8250077686 Mumbai Escorts 24x7
Powerful Love Spells in New York City, NY (310) 882-6330 Bring Back Lost Lover
Powerful Love Spells in New York City, NY (310) 882-6330 Bring Back Lost Lover
Moradabad Call Girls - 📞 8617697112 🔝 Top Class Call Girls Service Available
Moradabad Call Girls - 📞 8617697112 🔝 Top Class Call Girls Service Available
Sirmaur Call Girls Book Now 8617697112 Top Class Pondicherry Escort Service A...
Sirmaur Call Girls Book Now 8617697112 Top Class Pondicherry Escort Service A...
Haridwar Call Girls 8617697112 Short 4000 Night 10000 Best call girls Service...
Haridwar Call Girls 8617697112 Short 4000 Night 10000 Best call girls Service...
Van Gogh Powerpoint for art lesson today
Van Gogh Powerpoint for art lesson today
FULL NIGHT — 9999894380 Call Girls In Wazirabad | Delhi
FULL NIGHT — 9999894380 Call Girls In Wazirabad | Delhi
FULL NIGHT — 9999894380 Call Girls In Saket | Delhi
FULL NIGHT — 9999894380 Call Girls In Saket | Delhi
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Bobbie goods coloring book 81 pag_240127_163802.pdf
Bobbie goods coloring book 81 pag_240127_163802.pdf
StephanAris05April22_short.pdf
1.
Stephen Aris Transforming Business Designing for people – delivering value. You may call it: Service Design Design Thinking User Experience Research & Design stephenaris.com +44 [0] 7976 282618 Skype: stevearis
2.
What have I been doing the last few years ? Primarily large scale business transformation projects. Acting as the lynch pin between the business, the user and design technology teams. Helping to discover, define and deliver people centred products and services that deliver value.
3.
Just a few examples
4.
Helping Surrey County Council create a holistic future vision of their digital interactions with residents, staff, and partners. Including but not limited to digital channels, sensors, IOT and external data.
5.
Aligning user needs with digital strategy and policy intent so that programmes could evaluate impact.
6.
Placing users with discrete needs at the heart of the services. Highlighting opportunities and capability improvements for moments that matter.
7.
Communicating technical capabilities and future enhancements. Using data to enrich and elevate user experience whilst providing powerful insight and planning opportunities
8.
Creating hypothetical user journeys for research and exploration during discovery.
9.
Health tech - Amplifon Creating a remote care telemedicine service for the Worlds largest hearing aid retailer. Giving hearing professionals situational awareness of their patients healthcare.
10.
• Business, design and tech alignment against project and business goals. Focusing efforts on value and service innovation. • End to end user journey mapping. •
Instigated a test and learn approach to the design process. • Design team optimisation and tooling. • Qualitative research. • Employee and market by market stakeholder interviews to define proposition and localisation gaps. Amplifon
11.
Is everyone on the same page? Creating a shared client/ agency understanding, uncovering unmet needs, prioritising effort and creating a mixed backlog.
12.
Using a service blueprint to align multiple/ global teams with a shared vision, highlighting touch points, systems, processes and people.
13.
Service mapping
14.
Mapping back stage processes to identify process change opportunities, policy constraints, training and systems development needs.
15.
Banking - Nationwide Focused on shaping service design team activity for agile at scale digital banking transformation. Specifically account origination, open banking, and visa card controls. Using customer insight and research, AI and predictive analytics to create better customer experiences that align with strategic business objectives.
16.
• Business, tech and design alignment. Resetting against value within a complex legacy business. • Current account opening user journey target state definition. •
Account switching processes • Qualitative research with customers – in home and in branch to help inform business and empower design teams. • Employee interviews – gathering pain points and internal process for review • Mobile app, gambling controls, visa card controls design and test. Nationwide – Banking Transformation at scale
17.
Humanising a technically led program of work. Taking customer account origination into the cloud had lost sight of both their customer expectations and other dependencies. Mapping the build components against the user journey for the first time to give the business and scrum teams a view of how the component ‘blocks’ delivered a holistic user experience. This helped to refocus them on delivering customer value whilst future proofing their solution.
18.
It’s never too late to innovate! In this instance the programme had a long technical history but creativity was needed to unlock the value that it could deliver. Service design empowered the business to look at the art of the possible and challenge their pre-conceptions. By allowing the design teams space to ideate, undertake research, prototype and test. A cultural shift, and process changes were necessary to instigate an evidence based test and learn approach to decision making. Reduce waste, increasing value
19.
Current account blueprint: with Vishal jain Creating a service vision by defining target states
20.
Waitrose Problem I needed the business to have a shared vision and to understand how the right customer experience would impact on their business metrics and KPI’s. At the same time giving all stakeholders a voice so the business could see their opportunities and challenges in relation to the customer experience. A planning solution was needed that would frame the user experience in context to the business goals Finding the solution A cohesive strategic view of this multi channel retailers e-commerce offer was needed to break the cycle of tactical fixes to the online business – the user experience was getting lost and the business was loosing sales opportunities and causing frustration to their astonishingly loyal customer base. But where should they start? Creating an over arching customer journey formed the basis of this framework and formed ‘pillars of excellence’ that we could build upon.
21.
Waitrose • Lots of stakeholder engagement, interviews and contextual enquiry • Lots of background, insight and analysis •
Lots of data analysis, and assessment • Lots and lots of post it notes • Lots of extra calories At the end the I created a blueprint to map out the insight from all the sessions. It looked a little like this…..
22.
23.
Business KPI’s mapped against user journey
24.
25.
26.
Over 100 recommendations for improving the customer experience against KPIs were identified from each sector of the user journey. Each was assessed in terms of complexity and customer benefit. Projects in the 'sweet spot' moved into scoping with full business support. Each then went on to wireframe and development.
27.
The National Apprenticeship Service Problem Analysing data and interviewing stakeholders quickly revealed that the service did not understand their user base, user journeys were broken and tactical fix’s had no impact. A more strategic view of their future offer was needed. To provide insight I started by segmenting their user base. Which was broader than they first thought. The UK Governments National Apprenticeship Service identified that they were under performing and not achieving policy objectives. They operate a complex public facing online system that manages and communicates to Apprenticeship candidates, employers and training providers.
28.
Candidate personas
29.
Candidate personas
30.
Reducing margin erosion through maximising fill price sales Improving store specific sku availability and range forecast. “The right stock in the right store at the right time” A highly manual and complex process System to drive £3bn sales and £1bn profit Sainsburys Plc Stock allocation & replenishment
31.
Helping a long running failing project to refocus and reframe the problem. Whilst also providing UX tactical support Identifying the ‘system users’ against a backdrop of ‘we don’t have any users Creating a product vision to drive towards
32.
Sainsburys Plc Stock allocation & replenishment Helping a long running failing project to refocus and reframe the problem. Whilst also providing UX tactical support Identifying the ‘system users’ against a backdrop of ‘we don’t have any users Creating a product vision to drive towards
33.
• Research • Design thinking •
Storyboards
34.
Summit Media Peugeot Citroen Selling new and used cars online. User journey strategy, conversion funnel and lead optimisation for ecommerce. Jaguar Landrover Classic part sales. Idea development and strategy
35.
Defining a method to analyse user journeys through the retail and ecommerce sites in order to optimise conversion funnels. Groupe PSA
36.
User experience framework and conversion funnel
37.
JLR – Classics Division Selling classic car parts through a JTBD framework
38.
Every story starts with Listening. More? Lots more available on request
Télécharger maintenant