Leadership is tough. Understanding the basics through analogies that are relatable and translatable to your teams can be keys to success.
Knowing and consistently communicating company culture/values are additional keys to success.
As ET the hip-hop preacher says, "Be phenomenal or be forgotten".
6. We’ll Review…
Servant Leader
Know your Business
Consistently Communicate our Culture & Values
We’re Rowing The Boat Together
Coaching Up or Coaching Out
Remove Road-Blocks, Coach Excuses
Everything Isn’t A Fire
Recognition
Vent Up, Motivate Down
Why, How, What
Misc.
SENIOR DENTAL CARE
10. But what is our Vision, Mission & Culture?
SENIOR DENTAL CARE
11. To make a positive health impact, and thus a better
quality of life, in the lives of patients in all long-term
SENIOR DENTAL CARE
care facilities.
12. To CREATE SMILES by providing QUALITY
care and LEGENDARY CUSTOMER SERVICE
to nursing homes, their patients & their families.
SENIOR DENTAL CARE
13. Guided by our Company Values
We Care about and are invested in the success of our team members
Our Facilities, their patients & families are our top concern
Grow and develop with a “Coach Up” first mentality
Based upon a focus of Incentive Pay to reward efforts
Recognition for those that excel!
To create an Employer of Choice destination for all the markets we serve
SENIOR DENTAL CARE
14. Guided by our Company Values
We Care about and are invested in the success of our team members
Our Facilities, their patients & families are our top concern
Grow and develop with a “Coach Up” first mentality
Based upon a focus of Incentive Pay to reward efforts
Recognition for those that excel!
To create an Employer of Choice destination for all the markets we serve
SENIOR DENTAL CARE
15. At Senior Dental Care we hire,
recognize and promote
those that demonstrate these
Values/Characteristics…
SENIOR DENTAL CARE
16. Give LEGENDARY Service
Absolutely focused on delivering unrivaled customer service to our facility partners, our
patients and their families. If you don't directly face/interact with the customer, then your
customers are those that do.
Be PHENOMENAL
You accomplish great amounts of work with excellence and enthusiasm. You're an example to
others in "getting it done" and “whatever it takes”. You’re resourceful. You think out-of-the-box
and provide creative suggestions in ways to help Senior Dental Care: > Be the leader in
our industry > In services to offer > In simplifying processes/procedures > Keeping the
company nimble.
Judgment
Insightful thoughtfulness in all you do - how it impacts not only yourself, but your team and
the company as a whole. You seek out root causes versus just correcting an issue. You think
strategically. You work smarter, because longer hours comes at a cost.
SENIOR DENTAL CARE
17. Great Communicator
Great listener. Communicate thoughtfully. Articulate motivationally. Respectful of others.
Understanding that relationships matter. Properly updating others, keeping team
members/peers/clients informed without information overload. Understanding that informed
people make better decisions and have greater impact.
Camaraderie
Team player. Ability to cooperatively work on group projects. Able to successfully work
independently, but are always conscious of the fact that we are all working together to achieve
the company's goals.
Seeker
Curious. Self-Motivated. Eager desire to constantly learn. Consistently seeking to understand
our business, our markets and our customers. Seek out to assist others, contributing not only
within your team but also outside of your department.
SENIOR DENTAL CARE
18. Passion
You are a Senior Dental Care brand ambassador. Inspiring to others. Intensely concerned for
our success. Positive attitude. Infectiously enthusiastic. Passionate about what you do and
what it means to those we serve.
Honesty and Integrity
Conscientious. You only say to others what you'd say to someone face-to-face. Treat others
with respect. Readily owning of mistakes and actively work to resolve.
Evolve-able
Ability to roll with the changes. Views change as an opportunity. Publicly supportive of
changing initiatives. Understands that our plan may be fluid, but our foundation is absolutely
stable.
SENIOR DENTAL CARE
19. Act Like an Owner
Entrepreneurial spirit. Run your particular part of the business as if you own it. Have a
competitive mentality. Moxie to make Senior Dental Care the best in our industry. Safeguard
the company at all times. Keep all expenses to a minimum. Tactfully challenge others to be
phenomenal. Be proud of your business. Understanding that your individual success is
paramount to the overall success of Senior Dental Care.
Meaningful Enjoyment
What we do has an impact. What we do has meaning. What we do actually matters to
thousands of individuals and their families. We enjoy what we do and have fun doing it.
SENIOR DENTAL CARE
20. Who we hire is the most important thing we can do!
SENIOR DENTAL CARE
38. WHY…
To make a positive health impact,
and thus a better quality of life,
in the lives of patients in all long-term
care facilities.
SENIOR DENTAL CARE
43. We’ve Discussed…
Servant Leader
Know your Business
Consistently Communicate our Culture & Values
We’re Rowing The Boat Together
Coaching Up or Coaching Out
Remove Road-Blocks, Coach Excuses
Everything Isn’t A Fire
Recognition
Vent Up, Motivate Down
Why, How, What
Misc.
SENIOR DENTAL CARE
44. "If you want to build a ship,
don't drum up the people to gather wood,
divide the work, and give orders.
Instead, teach them to yearn for the vast and endless sea."
~ Antoine De Saint-Exupery
(Author)
SENIOR DENTAL CARE
As leaders, our role is to help those that report to us be as successful as possible. We’re not task masters, we’re servant leader/coaches. It’s our responsible to provide our direct reports with goals, motivation/recognition, and expectations; and that through it all we’ll be coaching them. Yes, they will stumble along their path, but we’re here to pick them up and get them going again. Our success is based on their success. But, they have to understand all of this. They have to understand that the expectations are…expectations, and not a ‘wish list’. Expectations can’t be missed consistently. The person we’re coaching was hired to accomplish those assigned tasks and unfortunately if that can’t happen, regardless of coaching, then they will have to be “coached out”. The best success in this is when the person realizes that they can’t meet the requirements and they submit their resignation…versus the alternative.
Unlimited loyalty to an ineffective employee is not what we are about
Sustained B-Level performance, despite "A for effort", is not what we’re about
One Phenomenal employee gets more done and cost less than two adequate employees
“One outstanding (Phenomenal) employee gets more done and cost less than two adequate employees”