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What mistakes to avoid when building your eCommerce site and what to quickly fix.
This article was originally published on https://www.ergoseo.com/ecommerce-mistakes.html
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Contents
1. Hiding content from users
2. Starting with the Desktop Version
3. Poor image resolution and wrong image sizes
4. Small Call-To-Action Buttons
5. Lack of Measurement
6. Sending Desktop-designed Emails to Mobile Users
1. Hiding content from users
Website developers deal with screen restrictions when building a mobile version of an eCommerce
website. They often try to shrink pages to load faster on mobile devices, thus hiding the content from
users. Hiding the website content does not make the web page smaller in size. Also, hiding content does
not abide by the search engine guidelines e.g., Google and can trigger a low-quality penalty e.g., Panda
penalty. To reduce the page size, you can look for other solutions, e.g., generate the page dynamically
with a definite speed improvement (page download) for mobile users. Offering less content is also bad for
user experience, as it will affect buying decisions and may lead the users to search for more information in
the desktop version or abandon the site. It is an entirely new mindset that calls for a reconsideration of
what and how much content is needed, and how to present it efficiently, so it converts.
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2. Starting with the Desktop Version
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A common mistake for mobile developers is that they start designing for the desktop version first, then
scaling down for mobile devices. During this process, a lot of useful stuff gets removed, sanitized, and
restrictions, flaws, unsolved technical challenges from the desktop version passes to mobile. The best
practice is to start designing with the mobile version in mind, like dealing with the design of a brand new
site and making the correct choices without carrying past burdens. Beginning the layout for smaller
screens simplifies things and offers UX solutions that can be scaled up for the desktop version. Smaller
screens can create a better experience for all device types: desktop, mobile, and tablet.
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3. Poor image resolution and wrong image sizes
When building a mobile responsive site, all images should be offered to match user screen resolutions.
Resize accordingly to render correctly on all screens, reduce page size, and save bandwidth. Still, a large
number of eCommerce sites fail to understand the adaptive mindset. There are some techniques to
accomplish this task, such as using CSS (fluid images) or the HTML5 element for modern browsers,
which do not need additional scripts or third-party services to do the job.
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4. Small Call-To-Action Buttons
Some developers are eager to satisfy the need to fit everything on small screens and make their build
responsive that they end up designing too small call-to-action buttons. Why make the users tap and zoom
in to click a button? Why not build a good user experience? How does that impact conversions?
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5. Lack of Measurement
When the mobile-friendly index came into play, the majority of e-commerce sites had only desktop
versions. Designing for mobile was not a priority but only a rush to be compatible with not losing traffic.
Most eCommerce stores did not analyze their mobile users' behavior; It was a mobile patch. Analyzing
visitor behavior is fundamental to drive design decisions, rethink conversions, CTA buttons, product
images, pricing elements, and descriptions. It can show what mobile devices are used, compatibility
issues that cause drop-offs, browsing behavior, zooming on product images, clicking buttons, etc. Visitor
analysis should be integrated into business processes when the need is to design or optimize
conversions.
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6. Sending Desktop-designed Emails to Mobile Users
You have prepared a mobile-friendly eCommerce site, and you have mobile traffic, but when you send
emails to customers, you have missed the part that these should be responsive to fit their small screens.
Should you expect your conversions to increase? Email lists keep customers engaged with your brand
(customer retention), lead to more sales, and build awareness. All email content should be tested first on
mobile and be efficient. Modern email management software facilitates this process.
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Article Author
Ted Politidis: Expert in providing Google Top 10 Rankings.
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