Keynote session: Dr Dennis Kimbro

2. D. Kimbro, Ph.D. Have vs Have Not

3. The New # 1 Rule: “You’ve got to go above and beyond your job description. If you just do your job, you don’t get a raise and you don’t get a bonus; you get a paycheck.” --WSJ Smart Money

4. The New # 2 Rule: “If you fail to continually learn, develop, and upgrade your skills, somewhere, someone else will. And, when you meet that person, you will lose.” -- Fortune 500 Exec.

5. Public Sector People Managers’ Association: “Putting People at the Heart…” “There’s a brand called ‘You,’ and it consists of… Your appearance, your voice, your name, your attitude, and the content of what you’ve got to say.” --Philip Kotler D. Kimbro, Ph.D. Have vs Have Not

6. Good is Not Enough: Top Skills Employers Seek Most The Perfect Candidate 1. “Human Capital” is a key differentiator. Organizations are more focused on talent than ever before. Strategic organized problem solver. There’s a premium on performance. Know you skill set as well as your area of excellence. Find your strength. Keep learning and growing professionally and personally. Character / Intelligence / Common Sense: The ability to deal with change. Openness to new ideas and concepts; carry out multiple tasks or projects. 4. A bias for action; assertive / self-starter. Takes initiative; Accept total responsibility for outcomes.

7. Good is Not Enough: Top Skills Employers Seek Most The Perfect Candidate 5. Loyalty: Employers want employees who will express a strong sense of devotion to the organization. 6. Professionalism / positive attitude / energy / passion and the ability to cultivate these qualities in others. Today’s marketplace begs for quality, service and commitment. Understand the GMP: The winning and cultivation of customers. Time management: The ability to prioritize your time (1 out of 5 CEOs “most important skill”). Know the difference between “efficient” and “effective.”

8. Public Sector People Managers’ Association: “Putting People at the Heart…” “A brand doesn’t revolve around marketing strategies or key initiatives. The core element of a brand centers around how your employees serve and treat the customer.” --Howard Schulz D. Kimbro, Ph.D. Have vs Have Not

9. The 21st Century Leader What to stop doing… What to start doing…

10. The 21st Century Leader What to stop doing… What to start doing…

11. Public Sector People Managers’ Association: “Putting People at the Heart…” “The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. “ -- Dr. Martin Luther King, Jr. D. Kimbro, Ph.D. Have vs Have Not

12. Public Sector People Managers’ Association: “Putting People at the Heart…” D. Kimbro, Ph.D. Have vs Have Not

13. Public Sector People Managers’ Association: “Putting People at the Heart…” D. Kimbro, Ph.D. Have vs Have Not

14. Public Sector People Managers’ Association: “Putting People at the Heart…” “Great institutions and organizations don’t write mission statements… they live them.” - Johnnetta Cole D. Kimbro, Ph.D. Have vs Have Not

15. Public Sector People Managers’ Association: “Putting People at the Heart…” Creativity & Innovation… Vision… A Clear Sense Of Direction Goal Setting is the Master Skill! D. Kimbro, Ph.D. Have vs Have Not

16. D. Kimbro, Ph.D. Have vs Have Not

17. Public Sector People Managers’ Association: “Putting People at the Heart…” D. Kimbro, Ph.D. Have vs Have Not

18. D. Kimbro, Ph.D. Have vs Have Not

20. Public Sector People Managers’ Association: “Putting People at the Heart…”

21. Public Sector People Managers’ Association: “Putting People at the Heart…” “The New # 3 Rule: Today, excellence is no longer excellent. Twenty years ago, excellence was excellent. But not today. If you want to be excellent today, then you must be extraordinary!” D. Kimbro, Ph.D. Have vs Have Not

22. Public Sector People Managers’ Association: “Putting People at the Heart…” 1. Must be self-chosen… the desire of your heart. 2. The position, occupation or prospects must excite you…passion is the key word. 3. There must be: ample opportunity for unlimited personal and professional growth... 4. Creative thinking must be required. 5. You can’t watch the clock in a level of compensation… you can’t trade hours for dollars. 6. Your work must be beneficial to humanity: Serving for the sake of serving, sharing for the sake of sharing. 7. You can associate with those you choose: Surround yourself with the image of yourself. D. Kimbro, Ph.D. Have vs Have Not

23. Public Sector People Managers’ Association: “Putting People at the Heart…” “I don’t care how good you are, or how bad you are. My only concern is how great do you want to be. Anybody can be ordinary but it takes courage to excel.” -- Coach Jim Tressel, Ohio State Buckeyes D. Kimbro, Ph.D. Have vs Have Not

26. Public Sector People Managers’ Association: “Putting People at the Heart…” “Don’t shoot for the mountain top; shoot for the stars. If you shoot for the mountain top and fall, you’ll fall at the base of the mountain. But if you shoot for the stars and you fall, you’ll fall on top of the mountain.” -- Dr. Randal Pinkett D. Kimbro, Ph.D. Have vs Have Not

27. Public Sector People Managers’ Association: “Putting People at the Heart…” How Google attracts & retains their top employees ● Master the “rarest ability,” ask the right questions ● Recruitment is retention: look for track record… ● Search for consistency: “game” excellence vs an excellent game ● IQ is not enough: Look for “EQ” ● Good cultural fit: candidate is serious about success; focus on the GMP ● No “I” in team; what do peak performers want? D. Kimbro, Ph.D. Have vs Have Not

28. Public Sector People Managers’ Association: “Putting People at the Heart…” “Those who build great companies understand that the ultimate throttle for growth is not markets or technology, but the ability to attract and keep enough of the rightpeople.” --Jim Collins

29. Public Sector People Managers’ Association: “Putting People at the Heart…” The New # 4 Rule: “My job is to find the best talent, period. Not the best available candidate!” --HR Mgr., Coca Cola D. Kimbro, Ph.D. Have vs Have Not

30. Public Sector People Managers’ Association: “Putting People at the Heart…” CONTRIBUTION A Focus On Service Practice niche marketing Q + Q + MA = C “There’s only two deliveries a customer remembers: One that comes early, and one that comes late.” -- Harvey Mackay D. Kimbro, Ph.D. Have vs Have Not

31. Public Sector People Managers’ Association: “Putting People at the Heart…” “You give the customer what he wants, when he wants it, and how he wants it… and you can have all the market share you want.” -- Jerry Thompson D. Kimbro, Ph.D. Have vs Have Not

32. Public Sector People Managers’ Association: “Putting People at the Heart…” “Above all else, service to the customer.” -- John Nordstrom D. Kimbro, Ph.D. Have vs Have Not

33. D. Kimbro, Ph.D. Have vs Have Not

34. Public Sector People Managers’ Association: “Putting People at the Heart…” “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -- Maya Angelou D. Kimbro, Ph.D. Have vs Have Not

35. Public Sector People Managers’ Association: “Putting People at the Heart…” “Any problem can be solved if only enough people care.” - Malcolm Gladwell D. Kimbro, Ph.D. Have vs Have Not

36. Public Sector People Managers’ Association: “Putting People at the Heart…” D. Kimbro, Ph.D. Have vs Have Not