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Localization of Products




       PRABHAT PUSTAKE, ROLL#122520006
Branding and Packaging
Brand is a product, service, or concept that is
  publicly distinguished from other products,
  services, or concepts so that it can be easily
    communicated and usually marketed…




                PRABHAT PUSTAKE, ROLL#122520006
Branding in INDIA – 4 Dimensions




           PRABHAT PUSTAKE, ROLL#122520006
Case Study #1


                                   India




 PRABHAT PUSTAKE, ROLL#122520006
Company Facts
•   Established in 1906 founded by Will Keith Kellogg
•   Products manufactured in 18 countries and marketed in more than 180
    countries around the world.
•   World's leading producer of cereal and a leading producer of convenience
    foods, including cookies, crackers, Toaster pastries, cereal bars, fruit-
    flavored snacks, frozen waffles, and vegetarian foods.
•   Post liberalization, company entered India in 1994.




                           PRABHAT PUSTAKE, ROLL#122520006
Kellogg`s India `S
   Kal In 1994

 But they didn’t knew what they are
 standing against……………




                              PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006
Established Products




PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006
Indian Experience
    Our only rivals are traditional Indian foods like idlis and vadas."
         - Denis Avronsart, Managing Director, Kellogg India.

• Products offered in India Corn Flakes, Wheat flakes, Basmati rice
  flakes.

• April 1995, 25% decline in sales in comparison to last month.

• Despite offering good quality products and being supported by the
  technical, managerial and financial resources of its parent, Kellogg's
  products failed in the Indian market.

• High-profile launch backed by hectic media activity failed to make
  an impact in the marketplace.
                          PRABHAT PUSTAKE, ROLL#122520006
Reasons for Failure
• Over confidence and ignorance of cultural
  aspects.
• Lack of understanding of Indian consumer
  behavior and habits.
• Premium pricing policy.
• Banked heavily on crispy flakes.



                PRABHAT PUSTAKE, ROLL#122520006
Intensity of Competitive Rivalry
•Chocos launched in India in September 1996.

•Targeted at Kids with mascot monkey “Jose”

•Chocos were wheat scoops coated with chocolate.




                              PRABHAT PUSTAKE, ROLL#122520006
•Lauched Frosties in India April 1997.

•Frosties had sugar frosting on individual
flakes

•The success of these variants took even
Kellogg by surprise and sales picked up
significantly.

•It was even reported that Indian consumers
were consuming the products as snacks.




                             PRABHAT PUSTAKE, ROLL#122520006
•Followed by the launch of Chocos Breakfast Cereal Biscuits.

•The success of Chocos and Frosties also led to Kellogg's decision to focus on
totally indianising its flavors in the future.

•“Honey loop” being aggressively promoted in electronic and print media




                          PRABHAT PUSTAKE, ROLL#122520006
•Sustained brand-building through
advertising and investment behind key
brands.
• Introducing a limited edition Kellogg’s
Chocos Spider Man 2 “web designed cereal”
• Conducting school contact programmes
and having active interface with opinion
leaders – CFTRI, the government,
independent agencies etc.
• Adopting brand  names that appeal to
the Indian consumer such as ‘Shakti’,
meaning power
• Using packaging as an effective
marketing tool, for brand communication
and on-shelf differentiation

• Image building through recycling and
reusing, improving access to health and
human services in local communities
                            PRABHAT PUSTAKE, ROLL#122520006
Kellogg`s India `s Aaj in 2013

•Rs.400+ crores comprises of cornflakes
market

•Overall Market is growing at 20%
annually

•Holding 70% of market in a 500 crore
Indian cereal market




                              PRABHAT PUSTAKE, ROLL#122520006
Case Study #2




 PRABHAT PUSTAKE, ROLL#122520006
 The company established by King Camp Gillette on 28 September
  1901 in Boston.
 Initially it was American Safety Razor Company.
 The invention of Razor was patented in 1904.
 1905 Develops new markets by opening London Offices.
 1914 Gillette brokers deal with US Army (3.5 Million razors, 36
  Million blades)
 In 1952, its name changed to The Gillette Company.
 In India, co. established on 9th February 1984, in Rajasthan as Indian
  Shaving Products Limited and was jointly promoted by House of
  Poddar Enterprises and Gillette co.
 Now it is called as Gillette India Ltd.
 Merged with Duracell (India) Pvt. Ltd. and Wilkinson Sword India
                           PRABHAT PUSTAKE, ROLL#122520006
  Ltd.
 1973 Net Sales exceed $1Billion.
    1980 Net Sales exceed $2 Billion.
    Sold off to P&G in 2005 for $57 billion
    Launched various innovative products to capture the Indian
     Audience
    Market leader in premium shaving care segment
    Good reputation for delivering high quality, value added products
    Still in the infant stage with great opportunities ahead. Saw a 16%
     growth in 2008
    Awarded as the 13th most global brand by Bloomberg
     Businessweak

References:
http://www.moneycontrol.com/company-facts/gilletteindia/history/GI22
                                          PRABHAT PUSTAKE, ROLL#122520006
http://images.businessweek.com/ss/09/09/0917_global_brands/89.htm
BRAND HIGHLIGHTS
• Gillette India Limited (GIL) is one of India's well-known FMCG
  Companies.
• The world's largest personal care and household products
  company.
• First in INDIA to introduce gel in tubes.
• Running since 111 years (1901-2012).
• Global Leader in premium shaving care segment
• Over 1 Billion men start their day with Gillette.
• Manufacturing operations located in 23 countries.
• Distribution in 200+ countries.

                      PRABHAT PUSTAKE, ROLL#122520006
Core Businesses
Gillette India Limited (GIL) has 3 core
businesses:

• Grooming

• Portable Power

• Oral Care


                   PRABHAT PUSTAKE, ROLL#122520006
GILLETTE WORLDWIDE MANUFACTURING SUBSIDIARIES




                       UK
                    EUROPE                                 ASIA
 NORTH
AMERICA



           SOUTH
          AMERICA
                                    AFRICA
                                                      AUSTRALIA




                    PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006
GILLETTE’S STRATEGY IN INDIA
Launching innovative and
customised products
•Gillette has created a new market for the
power battery toothbrush through Oral-B
(the oral care subsidiary of Gillette India).
It also introduced Mach3Turbo, a triple-
blade shaving system in India. Gillette
India has launched customised products
specially designed for Indian consumers.
It introduced “Vector Plus”, which is a
twin blade system with push clean anti-
clogging function in the mid-price
segment.


                             PRABHAT PUSTAKE, ROLL#122520006
Localisation of distribution system
  and wide distribution network
 • Gillette’s sales and distribution network is wide,
   enabling consumers all over the country to buy
   its products.
 • Gillette has localised its distribution system and
   made it specific to the Indian market.
 • Gillette has targeted the Indian market on a
   shop-by-shop basis as against the European and
   US market where there are only few major
   retailers.
                  PRABHAT PUSTAKE, ROLL#122520006
Restructuring business
            to drive growth
• Gillette restructured its business in India in 2003.
• Strategic restructuring: Focused on grooming and
  oral care business while exiting battery and
  household appliances business.
• Financial restructuring: Focused on improving the
  margins, cost reduction and improving asset
  utilisation.
• The restructuring undertaken by Gillette paid off
  with increasing profits.
                  PRABHAT PUSTAKE, ROLL#122520006
Leveraging India’s large market
• Gillette is tapping the large Indian consumer base to establish
  a strong presence in the country. The market for shaving
  blades in India is the largest in the world.

• The market for oral care (toothbrushes) is the second largest
  in the world, while that of batteries is the third largest in the
  world (all in volume terms).

•    Apart from this the increasing consumer-spending capacity
    and the increase in retail activity are also some factors which
    attract Gillette to expand its business in India.
    http://www.ibef.org/download/GilletteIndia.pdf
                               PRABHAT PUSTAKE, ROLL#122520006
Price Strategy
• Gillette Presto, a product designed to upgrade
  consumers who still use double-edge blades, with a
  product priced atRs18, and with refills priced at Rs5
  which lasts up to 5 shaves. With the company pursuing
  a volume-led growth strategy, its advertising and
  promotion expenditure can be expected to continue
  growing at high levels. And, even as sales growth may
  continue to surprise on the upside, profit can be
  expected to lag for some time to come.



                    PRABHAT PUSTAKE, ROLL#122520006
In a bid to increase share and growth, Gillette
introduced the Mach3 in November 2011, priced at
Rs125 or 60% lower than the Mach3 Turbo. This product
is targeted at greater conversions from the doubled-
edged segment, which accounts for 62% and 86% of the
razors and blades market, in value and volume terms,
respectively. And nearly half of this market comprises
users who get their shaves done in a salon. Gillette is
attempting to convert this segment by giving them a
salon-quality shave at an affordable price.


http://www.livemint.com/2010/11/28211336/Gillette-India-shortterm-pai.html

                                     PRABHAT PUSTAKE, ROLL#122520006
MARKETING
• Strong distribution strategies played a
  prominent role in the robust growth,
  as a result of which Gillette brand has
  managed to tap both the “premium”
  and the “value-for-money” consumers
  – Sharat Verma, Marketing manager of
  Gillette India

• The lower-value products, followed the
  company’s realisation that while “new
  and improved” is still good, “lower
  price” works better in these tough
  times
                        PRABHAT PUSTAKE, ROLL#122520006
BRANDING
Umbrella Branding




 PRABHAT PUSTAKE, ROLL#122520006
PROMOTIONS AND
ADVERTISEMENTS




   PRABHAT PUSTAKE, ROLL#122520006
Gillette’s ‘SHAVE INDIA MOVEMENT’
           PRABHAT PUSTAKE, ROLL#122520006
GILLETTE ‘SHAVE SUTRA’
Arjun Rampal and Neha Dhupia lead Gillette Mach3 Turbo Sensitive’s
conduct Gillette Shave Sutra – The World’s Largest Shaving Lesson

• 150 couples come together to break the world-record for the
Largest Shaving Lesson EVER!!

• Gillette Shave Sutra demonstrates how with the comfort of Mach 3
Turbo Sensitive shaving becomes so effortless that even your partner
can shave you.




                       PRABHAT PUSTAKE, ROLL#122520006
BRAND
AMBASSADORS
       PRABHAT PUSTAKE, ROLL#122520006
GILLETTE IN THE
MINDS OF THE
 CONSUMERS

    PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006
Case Study #3




 PRABHAT PUSTAKE, ROLL#122520006
• Headquartered in the United States, began
  in 1940 as a barbecue restaurant operated
  by Richard and Maurice McDonald

•   in 1948 they reorganized their business as a
    hamburger stand using production line
    principles.

• Businessman Ray Kroc joined the company
  as a franchise agent in 1955.

•    purchased the chain from the McDonald
    brothers and oversaw its worldwide growth.


                                 PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006
PRODUCT




PRABHAT PUSTAKE, ROLL#122520006
•   Entered in India 1996

•   McDonald's India is a 50– 50 JV
    partnership between MCDONALD’S
    CORPORATION (U.S.A) and two
    Indian businessman Amit Jatia and
    Vikram Bakshi

•   The entire menu was changed

•   90% of McDonald's business is owned
    and run by independent franchisees in
    India

•   Actively Involver in many social
    activities like CHILD EDUCATION,
    PULSE POLIO etc.
                              PRABHAT PUSTAKE, ROLL#122520006
Product adaptation-the Indian
                 challenge
• 40% vegetarians selections to
  suit Indian tastes.
• Respect for local culture-no
  beef or pork served.
• Soft serves and mc shakes are
  eggless
• Re-formulated own products
  using spices favored by
  Indians.
• Only vegetable oil used as
  cooking medium.
                         PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006
PRABHAT PUSTAKE, ROLL#122520006

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Localization of Global Products in India

  • 1. Localization of Products PRABHAT PUSTAKE, ROLL#122520006
  • 2. Branding and Packaging Brand is a product, service, or concept that is publicly distinguished from other products, services, or concepts so that it can be easily communicated and usually marketed… PRABHAT PUSTAKE, ROLL#122520006
  • 3. Branding in INDIA – 4 Dimensions PRABHAT PUSTAKE, ROLL#122520006
  • 4. Case Study #1 India PRABHAT PUSTAKE, ROLL#122520006
  • 5. Company Facts • Established in 1906 founded by Will Keith Kellogg • Products manufactured in 18 countries and marketed in more than 180 countries around the world. • World's leading producer of cereal and a leading producer of convenience foods, including cookies, crackers, Toaster pastries, cereal bars, fruit- flavored snacks, frozen waffles, and vegetarian foods. • Post liberalization, company entered India in 1994. PRABHAT PUSTAKE, ROLL#122520006
  • 6. Kellogg`s India `S Kal In 1994 But they didn’t knew what they are standing against…………… PRABHAT PUSTAKE, ROLL#122520006
  • 13. Indian Experience Our only rivals are traditional Indian foods like idlis and vadas." - Denis Avronsart, Managing Director, Kellogg India. • Products offered in India Corn Flakes, Wheat flakes, Basmati rice flakes. • April 1995, 25% decline in sales in comparison to last month. • Despite offering good quality products and being supported by the technical, managerial and financial resources of its parent, Kellogg's products failed in the Indian market. • High-profile launch backed by hectic media activity failed to make an impact in the marketplace. PRABHAT PUSTAKE, ROLL#122520006
  • 14. Reasons for Failure • Over confidence and ignorance of cultural aspects. • Lack of understanding of Indian consumer behavior and habits. • Premium pricing policy. • Banked heavily on crispy flakes. PRABHAT PUSTAKE, ROLL#122520006
  • 15. Intensity of Competitive Rivalry •Chocos launched in India in September 1996. •Targeted at Kids with mascot monkey “Jose” •Chocos were wheat scoops coated with chocolate. PRABHAT PUSTAKE, ROLL#122520006
  • 16. •Lauched Frosties in India April 1997. •Frosties had sugar frosting on individual flakes •The success of these variants took even Kellogg by surprise and sales picked up significantly. •It was even reported that Indian consumers were consuming the products as snacks. PRABHAT PUSTAKE, ROLL#122520006
  • 17. •Followed by the launch of Chocos Breakfast Cereal Biscuits. •The success of Chocos and Frosties also led to Kellogg's decision to focus on totally indianising its flavors in the future. •“Honey loop” being aggressively promoted in electronic and print media PRABHAT PUSTAKE, ROLL#122520006
  • 18. •Sustained brand-building through advertising and investment behind key brands. • Introducing a limited edition Kellogg’s Chocos Spider Man 2 “web designed cereal” • Conducting school contact programmes and having active interface with opinion leaders – CFTRI, the government, independent agencies etc. • Adopting brand names that appeal to the Indian consumer such as ‘Shakti’, meaning power • Using packaging as an effective marketing tool, for brand communication and on-shelf differentiation • Image building through recycling and reusing, improving access to health and human services in local communities PRABHAT PUSTAKE, ROLL#122520006
  • 19. Kellogg`s India `s Aaj in 2013 •Rs.400+ crores comprises of cornflakes market •Overall Market is growing at 20% annually •Holding 70% of market in a 500 crore Indian cereal market PRABHAT PUSTAKE, ROLL#122520006
  • 20. Case Study #2 PRABHAT PUSTAKE, ROLL#122520006
  • 21.  The company established by King Camp Gillette on 28 September 1901 in Boston.  Initially it was American Safety Razor Company.  The invention of Razor was patented in 1904.  1905 Develops new markets by opening London Offices.  1914 Gillette brokers deal with US Army (3.5 Million razors, 36 Million blades)  In 1952, its name changed to The Gillette Company.  In India, co. established on 9th February 1984, in Rajasthan as Indian Shaving Products Limited and was jointly promoted by House of Poddar Enterprises and Gillette co.  Now it is called as Gillette India Ltd.  Merged with Duracell (India) Pvt. Ltd. and Wilkinson Sword India PRABHAT PUSTAKE, ROLL#122520006 Ltd.
  • 22.  1973 Net Sales exceed $1Billion.  1980 Net Sales exceed $2 Billion.  Sold off to P&G in 2005 for $57 billion  Launched various innovative products to capture the Indian Audience  Market leader in premium shaving care segment  Good reputation for delivering high quality, value added products  Still in the infant stage with great opportunities ahead. Saw a 16% growth in 2008  Awarded as the 13th most global brand by Bloomberg Businessweak References: http://www.moneycontrol.com/company-facts/gilletteindia/history/GI22 PRABHAT PUSTAKE, ROLL#122520006 http://images.businessweek.com/ss/09/09/0917_global_brands/89.htm
  • 23. BRAND HIGHLIGHTS • Gillette India Limited (GIL) is one of India's well-known FMCG Companies. • The world's largest personal care and household products company. • First in INDIA to introduce gel in tubes. • Running since 111 years (1901-2012). • Global Leader in premium shaving care segment • Over 1 Billion men start their day with Gillette. • Manufacturing operations located in 23 countries. • Distribution in 200+ countries. PRABHAT PUSTAKE, ROLL#122520006
  • 24. Core Businesses Gillette India Limited (GIL) has 3 core businesses: • Grooming • Portable Power • Oral Care PRABHAT PUSTAKE, ROLL#122520006
  • 25. GILLETTE WORLDWIDE MANUFACTURING SUBSIDIARIES UK EUROPE ASIA NORTH AMERICA SOUTH AMERICA AFRICA AUSTRALIA PRABHAT PUSTAKE, ROLL#122520006
  • 27. GILLETTE’S STRATEGY IN INDIA Launching innovative and customised products •Gillette has created a new market for the power battery toothbrush through Oral-B (the oral care subsidiary of Gillette India). It also introduced Mach3Turbo, a triple- blade shaving system in India. Gillette India has launched customised products specially designed for Indian consumers. It introduced “Vector Plus”, which is a twin blade system with push clean anti- clogging function in the mid-price segment. PRABHAT PUSTAKE, ROLL#122520006
  • 28. Localisation of distribution system and wide distribution network • Gillette’s sales and distribution network is wide, enabling consumers all over the country to buy its products. • Gillette has localised its distribution system and made it specific to the Indian market. • Gillette has targeted the Indian market on a shop-by-shop basis as against the European and US market where there are only few major retailers. PRABHAT PUSTAKE, ROLL#122520006
  • 29. Restructuring business to drive growth • Gillette restructured its business in India in 2003. • Strategic restructuring: Focused on grooming and oral care business while exiting battery and household appliances business. • Financial restructuring: Focused on improving the margins, cost reduction and improving asset utilisation. • The restructuring undertaken by Gillette paid off with increasing profits. PRABHAT PUSTAKE, ROLL#122520006
  • 30. Leveraging India’s large market • Gillette is tapping the large Indian consumer base to establish a strong presence in the country. The market for shaving blades in India is the largest in the world. • The market for oral care (toothbrushes) is the second largest in the world, while that of batteries is the third largest in the world (all in volume terms). • Apart from this the increasing consumer-spending capacity and the increase in retail activity are also some factors which attract Gillette to expand its business in India. http://www.ibef.org/download/GilletteIndia.pdf PRABHAT PUSTAKE, ROLL#122520006
  • 31. Price Strategy • Gillette Presto, a product designed to upgrade consumers who still use double-edge blades, with a product priced atRs18, and with refills priced at Rs5 which lasts up to 5 shaves. With the company pursuing a volume-led growth strategy, its advertising and promotion expenditure can be expected to continue growing at high levels. And, even as sales growth may continue to surprise on the upside, profit can be expected to lag for some time to come. PRABHAT PUSTAKE, ROLL#122520006
  • 32. In a bid to increase share and growth, Gillette introduced the Mach3 in November 2011, priced at Rs125 or 60% lower than the Mach3 Turbo. This product is targeted at greater conversions from the doubled- edged segment, which accounts for 62% and 86% of the razors and blades market, in value and volume terms, respectively. And nearly half of this market comprises users who get their shaves done in a salon. Gillette is attempting to convert this segment by giving them a salon-quality shave at an affordable price. http://www.livemint.com/2010/11/28211336/Gillette-India-shortterm-pai.html PRABHAT PUSTAKE, ROLL#122520006
  • 33. MARKETING • Strong distribution strategies played a prominent role in the robust growth, as a result of which Gillette brand has managed to tap both the “premium” and the “value-for-money” consumers – Sharat Verma, Marketing manager of Gillette India • The lower-value products, followed the company’s realisation that while “new and improved” is still good, “lower price” works better in these tough times PRABHAT PUSTAKE, ROLL#122520006
  • 34. BRANDING Umbrella Branding PRABHAT PUSTAKE, ROLL#122520006
  • 35. PROMOTIONS AND ADVERTISEMENTS PRABHAT PUSTAKE, ROLL#122520006
  • 36. Gillette’s ‘SHAVE INDIA MOVEMENT’ PRABHAT PUSTAKE, ROLL#122520006
  • 37. GILLETTE ‘SHAVE SUTRA’ Arjun Rampal and Neha Dhupia lead Gillette Mach3 Turbo Sensitive’s conduct Gillette Shave Sutra – The World’s Largest Shaving Lesson • 150 couples come together to break the world-record for the Largest Shaving Lesson EVER!! • Gillette Shave Sutra demonstrates how with the comfort of Mach 3 Turbo Sensitive shaving becomes so effortless that even your partner can shave you. PRABHAT PUSTAKE, ROLL#122520006
  • 38. BRAND AMBASSADORS PRABHAT PUSTAKE, ROLL#122520006
  • 39. GILLETTE IN THE MINDS OF THE CONSUMERS PRABHAT PUSTAKE, ROLL#122520006
  • 41. Case Study #3 PRABHAT PUSTAKE, ROLL#122520006
  • 42. • Headquartered in the United States, began in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald • in 1948 they reorganized their business as a hamburger stand using production line principles. • Businessman Ray Kroc joined the company as a franchise agent in 1955. • purchased the chain from the McDonald brothers and oversaw its worldwide growth. PRABHAT PUSTAKE, ROLL#122520006
  • 45. Entered in India 1996 • McDonald's India is a 50– 50 JV partnership between MCDONALD’S CORPORATION (U.S.A) and two Indian businessman Amit Jatia and Vikram Bakshi • The entire menu was changed • 90% of McDonald's business is owned and run by independent franchisees in India • Actively Involver in many social activities like CHILD EDUCATION, PULSE POLIO etc. PRABHAT PUSTAKE, ROLL#122520006
  • 46. Product adaptation-the Indian challenge • 40% vegetarians selections to suit Indian tastes. • Respect for local culture-no beef or pork served. • Soft serves and mc shakes are eggless • Re-formulated own products using spices favored by Indians. • Only vegetable oil used as cooking medium. PRABHAT PUSTAKE, ROLL#122520006

Notes de l'éditeur

  1. Much higher degree of adaptability.