3. History
The 7-S Framework was first mentioned in "The Art Of
Japanese Management" by Richard Pascale and Anthony
Athos in 1981.
It also appeared in "In Search of Excellence" by Peters
and Waterman 1982.
The model was born at a meeting of these four authors in
1978.
5. Shared Values
(Superordinate Goals)
the interconnecting center of McKinsey's model
set of traits, behaviors, and characteristics that the
organization believes in
include the organization’s mission and vision
6. Strategy
plans for the allocation of a firms scarce resources over
time to reach identified goals
plans of action an organization prepares in response to,
or anticipation of, changes in its external environment
7. Structure
represents how the company is organized
refers to how organization's units relate to each other:
centralized; decentralized; matrix, network
8. System
refers to the formal and informal procedures that
govern everyday activity, covering everything from
management information systems, through to the
systems at the point of contact with the customer
(retail systems, call center systems)
9. Staff
refers to the company's people resources and how they
are developed, trained and motivated
selection, reward, recognition, retention, motivation and
assignment to appropriate work are all key issues here
10. Style
refers to the employees shared and
common way of thinking and behaving -
unwritten norms of behaviour and
thought
11. Skill
refers to the distinctive capabilities of
personnel or of the organization as a
whole which are needed to effectively
execute the company’s vision, values,
goals and strategies
12. Uses of the 7-S Model
helps identify the strengths and weaknesses of an
organization and
understanding the core and most influential factors in an
organization’s strategy
determining how best to realign an organization to a new
strategy or other organization design
Notes de l'éditeur
at around the same time that Tom Peters and Robert Waterman were exploring what made a company It also appeared in "In Search of Excellence" by Peters and Waterman, and was taken up as a basic tool by the global management consultancy company McKinsey.
excellent.