1. EMPLOYMENT
COMMUNICATION
Pisharody Manoj Balakrishnan
Prateek Gupta
Priyanka Pillai
Samuel Deepak Srinivasan

3. DIFFERENCES
CV
• Course of life
• More Detailed
• General talent
• Fresh graduates
Resume
• Basic Summary
• One page
• Highlight specific
skills
• Experienced
Professionals
Biodata
• Biographical data
• Old Fashioned
• Specific format
• Mostly used in India

4. RESUME

5. RESUME
• Resume Length.
• Resume Format.
• Resume Content.

6. RESUME WRITING
Identifying Information.
Job Objective.
Education.
Work Experience.
Other Relevant Information (Skill/Awards, etc.).

7. ELECTRONIC RESUME

8. Advantages
Potentially to large number of employers.
Considered for different positions.
Quick search.
Information readily available.

9. JOB APPLICATION LETTER
• Communicates to the prospective employer your
interest in & qualifications for a position within the
organization.
• Solicited application letter.
• Unsolicited application letter.

10. ADDRESS & SALUTATION
 Should be addressed to individual rather than
organization.
 Correct spelling of the name and position title.
 Use a courtesy title (Mr. or Ms.).

11. OPENING
 Straightforward for solicited applications.
 State the reason for your letter. Identify the particular
position for which you are applying & indicate how you
learned about the opening.
 For unsolicited application letters, opening should be
short, interesting & reader-oriented.
 Avoid tired openings such as “this is to apply for”. . . Or
“please consider my application”.
 Don’t address the reader by the first name.

12. BODY
 Highlight strongest qualifications & show its
benefits to the employer.
 Provide specific, credible evidence to support
your statements.
 Avoid starting too many sentences with ‘I’.
Example:
 I am an effective supervisor.(wrong)
 Supervising a staff of five counter clerks taught
me… (correct)

13. CLOSING
 Close by asking for a personal interview.
 Indicate flexibility regarding scheduling & location.
 Provide your e-mail address & phone number.
 Maintain an air of formality throughout the letter.
 Use a standard complimentary closing such as
“sincerely”.
 Sign your name neatly.

14. PREPARING FOR A JOB INTERVIEW
• Consider yourself as a product.
• Know about yourself (your personality).
• Research about the Organization.
• Research about the competing organization.
• Practicing interview questions.
• Questions to ask to the Interviewer.
• Dressing for success.

15. CONDUCTING YOURSELF DURING THE INTERVIEW
• Entering into the interview room.
• Wait for the interviewer’s reaction.
• Don’t talk what you have done.
• Talk about what you can do.
• Be confident.
• Maintain proper eye contact in a positive manner.

17. After the Interview

18. After…
• Think of the questions asked by interviewer for
future purposes.
• Revaluate your resume.
• Send thank-you note or e-mail to the interviewer .

19. IMPORTANCE OF THANK-YOU NOTE
• A survey of hiring managers -
15% - no
35% - yes, but less preference.
• The real purpose of thank-you note is to express genuine
appreciation for some courtesy extended to you.
• Thank-you note should be short.

20. EXAMPLE
Mr. ABC,
“Department name”
“Company name” Ltd.
Dear Sir:
I would like to thank you for the Job interview and the time we spent speaking about the job
position in your organization yesterday.
I hope this small interaction may later translate into a fruitful professional relationship.
Please find enclosed a list of references that you requested. I look forward to hearing from
you regarding your hiring decision.
[2 suggested sentences as u like]
1. I trust you recognized my interest in the “job title”.
2. I look forward to being part of the R&D team and am confident that I will be able to be a
highly efficient team player for making a positive contribution to the team’s goals.
Again, thank you for your time, consideration and for all your efforts to arrange the interview.
Yours sincerely,
“Your name”

22. What is Etiquette?
• Etiquette is a code of behavior that delineates
expectations for social behavior according to
contemporary conventional norms within a society,
social class, or group.

24. SOCIAL ETIQUETTE
• Marked by courtesy.
• Gender plays a role.

26. BUSINESS ETIQUETTE
• Marked by hierarchy & power.
• Gender plays no role.

27. PRINCIPLES
• GOLDEN - Treat others as you would like to be
treated.
• PLATINUM - Treat others as they would like to be
treated.

29. INTRODUCTIONS
 Introduction protocol
 Junior is introduced to senior.
 The rule is to say important persons name first. Add
a few words about that person.
 If you forget someone’s name during an introduction,
don’t panic. Look the person directly in the eye and
with a sincere smile, say “I’m sorry, but your name
just slipped my mind. Could you remind me?”
 Stay around till both the parties start speaking.

30. INTRODUCTIONS
• Failing to introduce people in a business situation makes
you look downright unprofessional.
• Always rise as a mark of respect.
• Look into the eyes and smile.
• Give a firm handshake.

31. HANDSHAKING

32. HANDSHAKE
 Handshake is a gesture of acceptance and welcome.
 Extend your right hand .
Web to web, finger to finger.
 Give slight pressure.
 Grasp the other person’s hand firmly and completely.
 Look into the eyes and smile.
 Release the hand in three seconds.
 But no matter what, never, ever refuse to accept
someone’s hand.

33. HANDSHAKING POSITIONS

35. DINING ETIQUETTE

36. DINING ETIQUETTE
• Be on time.
• Wait to sit until host/hostess indicated the seating
arrangement.
• Stand on the right side of your chair and enter from your
left.
• Put your napkin in your lap.
• Decide on your menu selections quickly.
• Never order the most expensive item.
• Wait for all people to be served before beginning.
• Know which silverware to use with which food.
• Wait until everyone has been served before you begin to
eat.
• Salt/Pepper pass together.
• Generally pass food to the right.

37. DINING ETIQUETTE
• Don’t eat with your mouth full.
• Keep one hand in your lap unless you are eating
European style.
• Remove anything from your mouth with the same
implement that it went in with (except bones).
• Eat at a moderate speed.
• Try to maintain some polite dinner conversation.
• Never medicate yourself at the table.
• If you must leave the table, place your napkin in your
chair.

39. MEETING ETIQUETTE

40. MEETING ETIQUETTE
• Value time.
• Acknowledge introductions.
• Keep your phone at bay.
• Speak up to the ears.
• Avoid swear words and vulgar references.
• Poor communicating skill is not professional.
• Avoid personal questions during first meeting.
• Whoever gets to the door first should open it and hold
for others who are following.

41. CUBICAL ETIQUETTE

42. CUBICAL ETIQUETTE
• Never enter someone's cubicle without permission.
• Announce yourself at their doorway or lightly knock
on the wall.
• Post a sign or flag at your cube entrance to signal
when you can be interrupted.
• Don't peek in as you walk past each one.

43. CUBICAL ETIQUETTE
• Don't loiter outside someone's cube while you wait
for him or her to finish a phone call.
• Never read someone's computer screen or comment
on conversations you overhear.
• Keep your hands off others desk.
• Avoid eating meals.

44. THANK YOU
&
HAPPY ONAM