The document provides examples of key performance indicators (KPIs) in different areas including revenue, cost, process cycle time, customer satisfaction, business processes, service level agreements (SLAs), service quality, efficiency, compliance and budgets. It lists specific KPIs that could be measured for each area such as percentage of processes completed on time, average process age, number of complaints received, and cycle time from request to delivery. The document also discusses indices that can be used for KPIs like tolerating, frustrated and satisfied times.