1. The relationship between a banker and a customer depends on the activities; products or services provided by
bank to its customers or availed by the customer. Thus the relationship between a banker and customer is the
transactional relationship. Bank’s business depends much on the strong bondage with the customer. “Trust”
plays an important role in building healthy relationship between a banker and customer.
RELATIONSHIP CREDITOR-DEBTOR Relationship between the customer having a deposit account and the banker. Depositor is the lender
and the banker is the borrower. Depositor is the creditor and the banker is the debtor. The money handed over to the bank is a debt. The
money once deposited in the bank becomes the money of the bank and it is prerogative of the bank to use that money as it deems fit. The
depositor remains a creditor that too an unsecured creditor.
RELATIONSHIP BENEFICIARY-TRUSTEE If a customer keeps certain valuables or securities with the bank for safe-keeping or deposits a
certain amount of money for a specific purpose, the banker, besides becoming a bailee, is also a trustee. The money or the securities so
kept are not at the disposal of the bank. The banker cannot utilize those moneys or securities as he desires since the money does not belong
to him. Here there is delivery of goods or securities from one person to the other which amounts to the bailment. As per section 148 of Indian
Contract Act 1872, the delivery of goods from one person to the other for some purpose upon the contract that the goods will be returned
when the purpose is accomplished. The customer is the bailer and the banker is the bailee.
RELATIONSHIP PRINCIPAL-AGENT Banks provide ancillary services such as collection of cheques, bills etc.They also undertake to pay
regularly the electricity bills, phone bills etc. The relationship arising out of these ancillary services is of principal-agent between the customer
and the bank. The relationship seizes once the customer dies, becomes insane or becomes insolvent. The proceedes of the cheques sent
for collection, which are in transit, not created to the customer account are not the moneys of the banker till such time as they are credited
into the customer account.
RELATIONSHIP LESSEE-LESSOR The banks provide safe deposit lockers to the customers who hire them on lease basis. The relationship
therefore, is that of lessee and lessor. In certain banks, this relationship is termed as licensee and licensor. The bank leases out the space
for the use of clients. The bank is not responsible for any loss that arises to the lessee in this form of transaction except due to negligence of
that bank.
RELATIONSHIP INDEMNIFIER- INDEMNIFIED The customer is indemnifier and the bank is indemnified. A contract by which one party
promises to save the other from loss caused to him by the conduct of the promisor himself or the conduct of any other person is called a
contract of indemnity – section 124 ( Indian Contract Act, 1872). In the case of banking, this relationship happens in transactions of issue of
duplicate demand draft, fixed deposit receipt etc. The underlying point in these cases is that either party will compensate the other of any
loss arising from the wrong/excess payment.
OBLIGATIONS OF THE BANK Obligation to maintain secrecy Section 13 of banking companies Act 1970 stipulates the banks to maintain
secrecy of their customers accounts and dealings with them. However there are exceptions.The exceptions are : When law requires When
the practices and usages among bankers warrants exchange of information.
RIGHTS OF BANKER Right of set off – The mutual claims of a debtor and a creditor are adjusted together and only the remainder amount
due is payable. Right of appropriation - If the customer has more than one loan account , the customer can direct the repayment of the loan
as credit into any other accounts. If there is no specific directions from the customers the banker has a right to appropriate as per his choice.
Right to charge interest- As a creditor the banker has right to charge interest on the funds he lends as per the norms and as per the contract.
BANKERS BOOKS EVIDENCE ACT Despite the fact the banker has to maintain secrecy he has to disclose the accounts and an order from
the court. Earlier the books of accounts were required to be produced in court of law as evidence. However on the advent of bankers books
evidence act 1891.The banker can produce certified copies of the records of the accounts as evidence which are tenable as evidence in
court of law.
SPECIAL TYPES OF CUSTOMERS TRUSTES- According to Indian Trust Act 1882, trust is an obligation annexed to the ownership of a
property, arising out of confidence reposed in and accepted by the person for the benefit of another person. The person who reposes are
declares confidence is called the author of the trust. The person who accepts the confidence is the trustee. The person for whose benefit the
confidence is accepted is a beneficiary. The instrument by which the trust is created is the trust deed. Bank has to study the trust deed as
regards to the opening and operations of the account.