Procserve, a leading cloud eProcurement software company, was originally established in 2006 to develop and run the Government eMarketplace. Procserve’s secure networks have hosted more than £1.6 billion transactions and are today used by over 13,500 buyers and 27,000 suppliers to buy, sell, and share information within online communities. Its offering includes, but is not limited to, Purchase to Pay (P2P), Integration-Platform-as-a-Service (IPaaS), electronic payment (ePayments), and dynamic marketplace solutions, as well as specialist eProcurement implementation services. For more information, please visit www.procserve.com or follow us on Twitter @Procserve.

1. www.procserve.com
THE PROCSERVE COMMERCE NETWORK
The Natural Choice for Smarter Procurement

2. The Natural Choice for Smarter Procurement
Our story
For seven years Procserve has brought buyers together with suppliers to trade
efficiently across the internet. It’s a simple and now familiar concept but there is
much more behind our story. That’s what makes us different.
Since 2006 we have evolved from a single customer start-up business to operating
a secure trading environment that is trusted by thousands of global buyers and tens
of thousands of their suppliers to carry well over £1.6 billion worth of transactions.
In doing so, we have been at the heart of the most profound strategic procurement
change programmes around.
The real power of the Procserve Commerce Network is in its interoperability. At our
core is a scalable, fast and secure purchasing platform enabling buyers to connect
with the maximum number of relevant suppliers – large and small, and various ERP
systems. However, we are always thinking about tomorrow’s needs – mobile
ordering, actionable data analytics, benchmarking, and community sharing.
We have operational and senior user groups to ensure we understand and build future
requirements into our exciting roadmap. We stay close to our users through our highly
experienced Account Management and Service Desk teams – making sure orders
never miss a beat.
Clients also find it useful to occasionally use our experienced team to supplement
in-house change teams and bring their insights to bear.
We believe that our experience of many hundred clients, millions of transactions and
billions of value mean that we can help your procurement journey move faster and
more confidently.
The Procserve Commerce Network comprises many things and I hope you enjoy this
insight into what makes us tick.
Nigel Clifford
Chief Executive Officer
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3. Our people
At Procserve we have a great team. We believe in quality not
quantity. Though we are small, we have a vast amount of
highly specialist experience and knowledge. Our team is rich
with technology, project, service, and procurement experts.
We are delighted to have so many subject matter experts
under one roof.
The thing that pleases us most is that people who join Procserve
tend to stay with us over many years. In fact, a huge proportion of
our team have been with us for five years or more.
That makes for a tight cross-functional team where everyone
can have their say; but better still, build strong and long lasting
relationships with our clients. As our business has grown we have
also brought on board some great new talent to make sure we
keep producing new ideas and fresh insights. From the Leadership
Team outward everyone has a voice and shares a common
commitment to what we do. We are entirely responsible for our
services and having shared ownership of everything we do is felt
right across the Procserve team.
Introducing...
Nigel Clifford
Chief Executive
Officer
Amabel Grant
Chief Operating
Officer
Jesper Lynge Petersen
Chief Technology
Officer
Richard Shine
Chief Commercial
Officer
Tim Holbrow
Finance
Director
Brings masses of
business leadership
experience to
Procserve from
previous CEO
positions in complex
public and private
software companies.
With over 15 years’
procurement
experience, she
oversees all aspects
of Procserve’s
service operations,
including customer
relationship
management, service
desk, application
support, and supplier
enablement.
Brings an experienced
approach to software
development based
on Agile principles
and user centric
design. He manages
the development
division and is
responsible for
product strategy and
product delivery.
An experienced
commercial
strategist and leader
with the last 10 years
spent in software
companies serving
the UK and abroad.
Brings over 15 years
of financial and
general management
experience in startup and high growth
businesses in the
technology industry.
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4. The Natural Choice for Smarter Procurement
The Procserve Commerce Network
Step 1. Manage your content
or access existing content
BUYERS
SUPPLIERS
Catalogues
Buyer
Administrators
Buyer managed content
Supplier
Users
Supplier managed content
Catalogue Content Management
Step 2. Go shopping and
place an order with a supplier
Buyer
users
Buyer ERP
system
Step 3. Supplier receives
the order, ships the
goods and sends you
an invoice electronically
Catalogue
search
PO
MIS
Step 4. You have all the
information about the
order and payment details
at the click of a button
Supplier B2B
website
PO
Supplier
Portal
INV
Supplier
Users
PO
INV
INV
Supplier
Systems
Transaction system
Our eMarketplace – bringing buyers and suppliers together to trade securely across the internet
The Procserve Commerce Network (PCN)
is a complete range of secure, hosted and
managed eProcurement software
solutions. PCN comprises a number of
solutions that can be deployed together or
separately. These include a range of
eProcurement catalogue content and
transaction management solutions as well
as electronic payments, business
intelligence and other eCommerce
services, all built on a highly secure
infrastructure. Based upon a conventional
Business-2-Business (B2B) architecture,
each element adds its own value which
can then be engineered together to make
a unique value proposition.
4
The core component is an electronic
marketplace or eMarketplace where
buyers can log on, search content hosted
on the eMarketplace, or on the supplier’s
website. They can then bring it back in
shopping baskets for approval, before
issuing an electronic purchase order to
their selected supplier. The supplier is able
to flip this into an electronic invoice to
return it via the eMarketplace to the buyers
system for electronic matching and
payment. Sounds straightforward – and
we make sure it is by making everything
we do value and benefits led. For example,
PCN includes an electronic request for
quotation (eRFQ) tool to take care of your
spot-buying requirements. So everything
is fully compliant with your purchasing
policy, and is auditable and transparent.
Typically, introducing our eMarketplace
onto your corporate platform means:
• fully automated Purchase to Pay (P2P)
A
process regardless of the underlying
ERP systems. Requisitions will be
converted into orders automatically
without manual intervention with
orders being sent to suppliers once
approved. Order acknowledgement,
advance shipping notes, amendments,
cancellations or proof of delivery will be
sent automatically from the supplier to
the buyer using our technology.

5. • devolved ordering system with
A
a significant reduction in non-value
added administrative tasks. Internal and
external customers can raise their own
orders, check online catalogues and
decide whether to order from these
catalogues or raise eRFQs themselves.
Procurement teams can manage eRFQs
by exception, receiving warnings for
eRFQs over certain thresholds. Proof
of delivery, invoices and any other
supporting documents can be received
and processed through our eMarketplace
and automatically transmitted to your
corporate system.
• rice consistency, best value and
P
a reduction of lead time. The lead time
from identifying the need to goods
receipt is significantly shorter when
catalogues are in place, prices are
consistent over time, best value
purchases are easy to identify and
most importantly, your own products
should be easier to identify leading to
a potential reduction of cost and in turn
increase of revenue.
• ncreasing procurement automation,
I
releasing category managers’ time and
generating value and savings and
efficiencies for your indirect spend.
We have the experience of many
eProcurement journeys …
Over 13,500 buyers and 27,000 suppliers
transact on PCN. PCN hosts 1,800
catalogues containing 2.4 million
product IDs. Client organisations range
from the entire English and Welsh Police
Service and the Department for Work
and Pensions through to global
telecommunications and travel companies.
…so our customers can enjoy the benefits
PCN clients see tremendous
transformational benefits for their
business, no matter what stage of the
eProcurement journey they are on; there
is always value to be gained. The good
news is that whatever first step is taken,
the benefits of more efficient processes
and controls, improved commercial
intelligence, understanding of buyer and
supplier behaviour and having the data
to understand the implications of buying
decisions big and small, are continuous
all the way along the road. The trick is
to understand how far you are into the
journey and how much better your
business can be for going further.
Unlock
the benefits
More Value for Your £
Using PCN means that
every buying decision
is made safe in the
knowledge of what you and others in your
community are paying for goods and
services today, last week and last year.
The visibility that our solution provides
means that you can always get the best
prices right at your desktop. Once you
have made your decision then you have the
processing power to transact electronically
from P2P with a full audit trail and
information about your purchases as
they happen, in real time.
In Control
Because PCN can integrate
with your corporate
platform it adds major
value to your existing investments. Users
can access PCN with a single click from
your ERP system or directly through the
cloud and either way, everything they do is
fully embedded within your corporate
platform from requisitioning to accounts
payable. This means you can organise your
business in whatever way you choose and
PCN will work with you to make sure that
you have full visibility and control. And our
fantastic team of implementation experts
will be there to guide you every step of
the way.
Peace of Mind
Security is at the heart of what
we do. Each part of our service
is assessed annually for
compliance with the most robust security
standards. Full risk assessments,
penetration testing and independent
assessments ensure that our services
always carry accreditation to IL2. Moreover
Procserve’s unique integration capability
means that we can manage the carriage of
data between secure and non-secure
environments from IL0 to IL3. This is a
standard part of our integrated services
allowing Procserve to operate from inside
your firewalls and those of your customers
or suppliers. That is why over five million
purchasing documents with a value of over
£1.6 billion have been entrusted to PCN.
Our services are UK hosted with a ‘warm’
backup, full Disaster Recovery and
business continuity plans fully tested every
six months. Although we’re happy to say
this has never been needed, if things ever
did go wrong, you will be back up and
running in no time.
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6. The Natural Choice for Smarter Procurement
Delivering real savings
An independent study of our client’s experiences of
using Procserve has identified a range of real savings
delivered directly as a result of embedding the Procserve
eMarketplace in their platforms and processes.
BUYING AT THE RIGHT PRICE
BUYING AT THE RIGHT PRICE
The price different buying organisations are charged
for standard office products can vary widely.
AAA
Batteries
Wireless
Mouse
RRP
£3.96
BUYERS
10% SAVINGS
RR P
£9.66
£6.99
£11.16
by reducing maverick spend and buying from
unapproved suppliers
50% SAVINGS
by reducing time spent manually matching
invoices and orders
£6.40
3% SAVINGS
P
HP Toner
RR
Box of Bic
ballpoints
by running mini-competitions
£117.04
£21.25
Kettle
£5.00
£264.05
RRP
by reducing time spend manually matching
invoices and orders
£60.00
The Procserve Commerce Network offers benefits for both the
supplier and the customer. When an order arrives at Banner
Recommended Retail Price (RRP)* it eliminates the need for a manual
through the eMarketplace,
SAVINGS
SAVINGS
order. Paper consumption in Banner and with theMADE USING
customer is
MADE USING
Popular Online eMarketplace
PCN OVER
PCN OVER
greatly reduced.
TRADITIONAL
TRADITIONAL
CHANNELS
Andy Porter, National Account Manager, Banner Business Supplies
CHANNELS
Procserve Commerce Network
£0
£200
SUPPLIERS
2% SAVINGS
£400
6
FASTER ORDER PLACEMENT
FASTER ORDER PLACEMENT
SENIOR MANAGEMENT
REAL TIME
management information to facilitate more effective
sourcing decisions and supplier relationships
R
EDUCED
price variability across your buyer community
ABILITY
to benchmark buyers and suppliers

7. Working together
Standing still is not an option at Procserve. We are committed
to evolve with our customers to stay ahead of the game and
always meet their needs. More than that, we understand the
very real constraints that they work under and the continual need
to get more for less.
But it’s also about driving the ‘Art of the Possible’ – to uncover
real opportunities to deliver more and more savings and to
exploit the full capability of the technology they have at their
disposal. So we are always adding to our capability, devising
new functionality to help them do their job better and to take
advantage of the great work they do.
We also understand the real value of having huge amounts
of transaction data and how it can be used to measurably
increase intelligence and understand the effects of buying
decisions. That’s why we are delighted to support and contribute
to thought leadership initiatives to help shape the future of
procurement and data.
Because of our close relationship with
our clients we understand how difficult it
can be to have cohesion across such a
vast community. Hence, we sponsor
eProcurement research so we and our
clients can answer the questions that
others only ponder.
7
8
9
4
5
6
1
2
3
0
.
=
We commissioned international
accountancy firm, BDO LLP* to
extensively research the benefits of eProcurement, looking not
only at our clients experiences of PCN but the wider context of
eProcurement across organisations. We are sure you will find
their revelations fascinating. As a result of BDO’s research anyone
can now evaluate their own ‘eProcurement Maturity’ using our
online calculator to find out if they are ‘Innocent’ or ‘Excellent’,
and how much they could be saving by using an eMarketplace.
You can find the Procserve eValuation Calculator at
http://thecalculator.procserve.com
Orange is committed to making it easier for our customers
to manage their accounts the way they want to. Businesses
looking to get the benefits of eProcurement for their mobile
communications don’t necessarily need to make major
investment to do so. By understanding the benefits of
consolidating existing systems rather than having multiple
systems, customers will feel the benefits by saving both
time and money.
Michael Lawrence, Former Head of Corporate Propositions at Orange UK
*Accountancy and business advisory firm, BDO LLP, is the UK member
firm of the BDO International network. The firm employs 3,500 people
across 23 UK locations, generating revenues approaching £400m.
7

8. At Procserve we help our customers to optimise their
procurement activity by removing cost and complexity
in their processes and empowering them with access
to the best deals backed up with maximum
transparency and visibility of their buying activity.
With an optimised Purchase to Pay capability buyers
can have total control over their third party spend
and get real value for every pound, without having
to change their exisiting systems.
For more information please visit our website
Contact us:
17th Floor, Portland House,
Bressenden Place, London,
SW1E 5RS
info@procserve.com
+44 845 6042 328
www.procserve.com
Connect with us:
www.procserve.com or contact us on
info@procserve.com
Procserve, a leading cloud services company, was originally established in 2006 to develop and run the Government
eMarketplace. Today it specialises in enabling secure transactions and the exchange of data online. Procserve’s
secure networks have hosted more than £1.6 billion transactions and are today used by over 13,500 buyers and
27,000 suppliers to buy, sell, and share information within online communities. Its offering includes, but is not
limited to, Purchase to Pay (P2P), Integration-Platform-as-a-Service (IPaaS), electronic payments (ePayments),
and dynamic marketplace solutions, as well as specialist eProcurement implementation services. The company’s
solutions are government security accredited to IL2 and IL3, and ISO 27001 certified.
© Procserve Holdings Limited 2013.