Main takeaways: - A SaaS delivery model has compelling benefits for not only the customers but also for the vendors - Transition from a Software to a SaaS business model requires product rearchitecture, agile/devops delivery pipepile, changes to sales/support model, and hard exec/board level decisions - Hybrid: it is not going to be all SaaS, Hybrid is here to stay. And Hydrid is not just about the product experience, but also the buying experience