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Product Management Is
Complexity Management
Innovation, Complexity, Models, Methods, Principles
Plan
● All Product People Are Innovators
○ What Of Innovation
○ How Of Innovation
● Building Things People Want
○ Jobs To Be Done
○ From Jobs To Businesses
● Complexity: The Blessing Mistaken For A Curse
○ Understanding Complexity
○ Managing Complexity: 5 Ds
INVERTIV
Founder, INVERTIV
Organizer, Ptank İstanbul
Linkedin: bit.ly/sumsetin
10+ Years in Digital
Innovation, Product, UX
Fintech, Classified, SaaS
1000+ Participants 40+ Products 10+ Global Projects
Graz, Austria
World Usability Congress
London, The UK
Clearsettle
San Francisco, USA
Givery
New Jersey, USA
Comodo
İstanbul, Turkey
UX AliveKharkov, Ukraine
NuWeb
Amsterdam, Holland
Startupbootcamp
İstanbul, Turkey
Gamification Summit
Product Management
Business Design
UX Design
Innovation
Workshops
Process Design
Consultancy
Coaching
INVERTIV - End To End Approach
All Product People Are Innovators
Most innovative
companies?
invertiv.com
What Make These Companies Innovative?
invertiv.com
Invention?
invertiv.com
Innovation = Invention?
invertiv.com
Innovation = Invention?
Shunpei Yamazaki
invertiv.com
Innovation = Invention?
Shunpei Yamazaki Steve Jobs
invertiv.com
Innovation = Invention?
>Shunpei Yamazaki Steve Jobs
invertiv.com
Innovation = Invention?
>Shunpei Yamazaki
5225 Patents
Steve Jobs
141 Patents
invertiv.com
Commercialization?
invertiv.com
Innovation = Commercialization?
>
invertiv.com
Innovation = Commercialization?
>242 Billion
USD
82 Billion
USD
invertiv.com
Innovation = Invention X Commercialization
invertiv.com
Innovation = Invention X Commercialization
0 = 100 x 0
invertiv.com
Innovation = Invention X Commercialization
100 = 100 x 1
-90 +9
100 = 10 x 10
invertiv.com
Innovation = Invention X Commercialization
100 = 100 x 1
-90 +9
100 = 10 x 10
invertiv.com
Innovation = Invention X Commercialization
Two separate mindsets.
invertiv.com
Innovation = Invention X Commercialization
Two separate mindsets.
Working harmoniously.
Am I really an
innovator?
Yes you are.
invertiv.com
Innovation (a representational systems map)
Design Thinking
Service Design
Brand Design
Business Design
Product Design
Employee
Experience Design
Organizational
Design
Yes you are.
invertiv.com
Am I Really An Innovator?
Horizon 1
Day to day optimization.
Horizon 2
3-12 months bets.
Horizon 3
High risk high reward bets.
invertiv.com
Am I Really An Innovator?
Horizon 1
Day to day optimization.
Horizon 2
Moderate bets.
Horizon 3
High risk high reward bets.
invertiv.com
Am I Really An Innovator?
Horizon 1
Day to day optimization.
Horizon 2
Moderate bets.
Horizon 3
High risk high reward bets.
How does
innovation happen?
invertiv.com
DESIRABILITY
FEASIBILITYVIABILITY
Innovation
Innovation - Where?
How we realize the
business.
What customers
want.
How we sustain the
business.
invertiv.com
DESIRABILITY
1
Innovation - How?
invertiv.com
DESIRABILITY
1
VIABILITY
2
Innovation - How?
invertiv.com
DESIRABILITY
1
VIABILITY
2
Innovation - How?
invertiv.com
DESIRABILITY
1
VIABILITY
2
Innovation - How?
invertiv.com
DESIRABILITY
1
FEASIBILITY
3
VIABILITY
2
Innovation - How?
invertiv.com
DESIRABILITY
1
FEASIBILITY
3
VIABILITY
2
Innovation - How?
invertiv.com
DESIRABILITY
1
FEASIBILITY
3
VIABILITY
2
Innovation - How?
invertiv.com
DESIRABILITY
1
FEASIBILITY
3
VIABILITY
2
Innovation - How?
invertiv.com
DESIRABILITY
1
FEASIBILITY
3
VIABILITY
2
Innovation - How?
invertiv.com
DESIRABILITY
1
FEASIBILITY
3
VIABILITY
2
Innovation - How?
invertiv.com
DESIRABILITY
1
FEASIBILITY
3
VIABILITY
2
Innovation - How?
Building Things People Really Want
Desirability
invertiv.com
invertiv.com
invertiv.com
Guess the top 3
invertiv.com
invertiv.com
invertiv.com
Jobs To Be Done
How things are today
Actual Self
How I want things to be
Desired Self
invertiv.com
Jobs To Be Done
I need something to make this change
Progress
How things are today
Actual Self
How I want things to be
Desired Self
invertiv.com
Jobs To Be Done
Job To Be Done
I need something to make this change
Progress
How things are today
Actual Self
How I want things to be
Desired Self
invertiv.com
Jobs To Be Done
Job To Be Done
I need something to get full.
Progress
How things are today
Hungry
How I want things to be
Full
invertiv.com
Jobs To Be Done
Job To Be Done
I need something to get full.
Progress
How things are today
Hungry
How I want things to be
Full
invertiv.com
3 Dimensions Of Jobs To Be Done
Functional
invertiv.com
3 Dimensions Of Jobs To Be Done
Functional Emotional
invertiv.com
???
3 Dimensions Of Jobs To Be Done
Functional Emotional
invertiv.com
invertiv.com
1100 USD
invertiv.com
Social
3 Dimensions Of Jobs To Be Done
Functional Emotional
invertiv.com
Personal Jukebox - 1999
Functional? Yes.
Emotional? No.
Social? No.
iPod - 2001
Functional? Yes.
Emotional? Yes.
Social? Yes.
invertiv.com
Jobs To Be Done
=
Desirability
invertiv.com
From Desirability To Business
invertiv.com
From Desirability To Business
Getting
Jobs Done
Complexity: The Blessing Mistaken For A Curse
Product is Complex
Complex is Beautiful
Product is Complex is Beautiful
Sierpinski
Triangle
We don’t
want to
build this.
We want to build this.
Imagine you wake up here.
How do you go home?
Product is beautiful...
Product is beautiful...
If you have a North Star.
Infinite North Stars
Design Thinking
Service Design
Business Design
Innovation
Customer Experience Design
Service Blueprint
User Experience Design
Jobs to be Done
Lean UX
User Centered Design
Data Driven Design
Product Design
Infinite North Stars
One way to get
RESULTS: PRODUCT
Design Thinking
Service Design
Business Design
Innovation
Customer Experience Design
Service Blueprint
User Experience Design
Jobs to be Done
Lean UX
User Centered Design
Data Driven Design
Product Design
Product?
Product
An agent delivering results
both to customers and the company.
5 Ds of PMUX
End To End Approach
1. Destination
2. Discovery
3. Definition & Design
4. Development
5. Data & Optimization
Components and
Principles of 5 Ds
5 Ds Of PMUX - End To End Approach
“Put customers in the center...
and your company right next to them.”
Guiding Principle - Destination
“Know what your brand promises and
surpass it with your product.”
Guiding Principle - Destination
“Ask ‘why’ and answer
with a test not with an idea.”
Guiding Principle - Discovery
5 Ds Of PMUX - End To End Approach
“Remember! We are designing
behaviors, not just things.”
Guiding Principle - Definition & Design
“Be stubborn on the vision
and flexible on the details.”
Guiding Principle - Development
5 Ds Of PMUX - End To End Approach
“You can’t manage nor
improve what you don’t measure.”
Guiding Principle - Data & Optimization
5 Ds Of PMUX - End To End Approach
5 Ds Of PMUX - How We Connect The Dots
Inspiration and
Main Tools of 5 Ds
Destination
Inspiration
J J Garrett
5 Planes of UX Design
Steve Blank Philip Kotler
The Startup Owner’s
Manual
Three Levels of Product
Renee Mauborgne
Blue Ocean Strategy
Discovery
Inspiration
Yevgeniy Brikman
MVP is not A Product, It’s
A Process
Steve Blank Sakichi Toyoda
The Startup Owner’s
Manual
5 Why’s
Tomer Sharon
Validating Product Ideas
Definition & Design
Inspiration
Ryan Singer
Demand Thinking
NNG & Tog Daniel Kahneman
Design of Everyday Things
10 Usability Heuristics for UI Design
First Principles of Interaction Design
Thinking Fast & Slow
BJ Fogg
BMAT
Tiny Celebrations
MIP
Breadboarding - Definition
Breadboarding - Definition
Breadboarding - Definition
Breadboarding - Definition
Breadboarding - Definition
Development
Inspiration
Jason Fried
Signal v. Noise
Jeff Bezos Martin Fowler
Be stubborn on vision
flexible on details.
Agile Manifesto
Google
How Google Works
1. 5000 new users
2. £500k in additional revenue
3. Goal 3
Just shippedDiscovery
$50
CPA
$500
LTV
Key product metrics
Up next
78
NPS
Item 1
Item 2
Item 3
Item 1
Item 2
Item 3
Item 1
Item 2
Item 3
Quarterly OKRS
Development - Roadmap
Data & Optimization
Inspiration
Avinash Kaushik
DMMM
Dave McClure John Doerr
AARRR OKR
Sean Ellis
High Tempo Testing
Analytics Taxonomy - Data & Optimization
I just connect
the dots.
We want to build this.
If we want to build this.
We need to connect these dots.
5 Ds Of PMUX - How We Connect The Dots
Get In Touch
Linkedin: bit.ly/sumsetin
Web: invertiv.com
Mail: akar@invertiv.com

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Akar Şümşet - Product management is complexity management: End to End approach