5. Mitel Driving New Approaches to Growth SOLID FOUNDATION FOR GROWTH Mitel Applications Suite & Mitel Border Gateway Virtual Solutions Integrated Business Applications Extensive IP, Wireless, Digital & Softphone Desktop MULTI-SITE COLLABORATION & PRESENCE Work without Boundaries, One Connection First Contact Resolution MANAGED AND HOSTED SERVICES Reduced capital expenditures SMOOTH MIGRATION & LEGACY RESCUE Server Consolidation and Software Only Options CapEx Reduction OpEx Efficiencies Future Proof Mitel Communications Director 5000 Communications Platform Productivity Gains
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7. A Single Cloud-Ready Software Stream Freedom From Walled Garden Architectures An In-Office Experience Anywhere Freedom of Commercial Offerings
14. Industry Analysts slide “… .Mitel is effectively stacking its deck with numerous emerging UC technologies; including virtualization, SIP, and mobility in ways that its (traditional) competitors are not.” ~Dave Michaels, Unified Communications Strategies - Mitel's Intriguing Announcement, Jan 19, 2010 “ Overall, this [Freedom] was a very promising announcement and one that Aberdeen hopes is a bellwether for future unified communications vendors as this industry continues to make the transition from Big Iron to Big Software.” ~ Hyoun Park, Aberdeen Group, Mitel Freedom – Aberdeen Quick Reaction Nov 15, 2010 “ Mitel is ranked as best in class in its core SMB market in terms of its ability to position the value of advanced applications enabled by emerging next-generation business communication architectures ……. A key factor driving performance in both areas is Mitel’s growing commitment to a software-centric delivery and value model.” ~ Intellicom Analytics, Mitel’s Software-Based Approach to Voice and UC, Nov 2010 “ What I particularly like about Mitel Mobile is that the business isn’t just about selling wireless connectivity. Mobility simply strengthens their overall portfolio, and for a lot of businesses, that’s an attractive value proposition.”~ Intellicom Analytics, July 2008 ~Jon Arnold, Unified Communications Strategies - Mitel Mobile – Adding Mobility to UC, Feb 8, 2010 ANALYST APPROVED
This architecture is YOUR architecture. Freedom fits with your existing platform, devices, and business applications Mitel Freedom is treated as just another application – Voice and UC – in your existing infrastructure Note the End User devices. There is only one Mitel product in that row. That is because Freedom allows you to integrate any device into your network – to meet your requirements – without introducing complexity. Both in the server room and for end users, Mitel gives you the freedom to integrate best-in-class technologies and devices
07/26/11 Series X customer 894_3791 07/26/11 110 million office workers = Frost & Sullivan 60-70% calls to vmail, 50-70% cell minutes = Wainhouse
Solving Real World Business Issues with Mitel UC Advanced 07/26/11 812_3526 Call Recognition Service (CRS) A new service that validates external incoming calls based on the Calling Party ID Verifies caller as a valid Dynamic Extension user There are various levels of validation (e,g., PIN Request, Completely Trusted) Supported trunk types include: PRI, BRI, SIP & LS Class Dynamic Extension Callback Enables the PBX to call you back, appearing as an incoming call Dynamic Extension Callback with Destination Call into a special Dynamic Extension callback access number and enter a destination number PBX calls you back along with calling the destination Dynamic Extension Callback with Dial Tone Call the special Dynamic Extension callback access number and hang-up PBX calls you back and provides dial tone Pre-Authorized Voice Mail Access Once incoming calls are recognized as "Dynamic Extension trusted,” users are logged in and may be routed to voice mail Voice mail welcomes users to their mailbox and immediately informs them of the number of messages that are waiting Voice mail bypasses the PIN entry as callers are considered authorized users in the voice network Dynamic Extension Multiple Digits Mid call features can now be programmed with FACs. Fixed single digit codes may conflict with dialing plans Dynamic Extension PIN Failure lockout Three consecutive login failures within a 5 minute period Individual users will be locked out for a specific amount of time Dynamic Extension Silent Monitor Similar to ONS and SIP devices, EHDU devices can be Silently Monitored Force to PBX (Europe) Also called Closed User Group (CUG), this is a service provided by the mobile phone carrier Routes calls from a mobile phone to the PBX for processing (e.g. extension dialing) To dial an outside line via the PBX, simply dial the prefix as usual The mobile user is represented in the PBX as a Dynamic Extension and the external digits represent the mobile phone PSTN number. Once this new feature is enabled, CRS recognizes the caller as being a Dynamic Extension user and routes the call appropriately As a Dynamic Extension device, the PBX is now aware of the state of the mobile device
Mitel Corporate Overview 07/26/11 1065_6518 We won two TMC 2009 Labs Innovation Awards (One from Unified Communications Magazine and the other from Internet Telephony Magazine). The UC Mag one was for Dynamic Extension. The IT Mag one was for TeleCollab. TMC 2009 Contact Center Pioneer Award for Customer Interactions Solutions Magazine was for Mitel Customer Interaction Solutions. 2009 CATAA Outstanding Product Achievement Award was for Dynamic Extension. TMC 2009 Customer Interactions Solutions Magazine Product of the Year award was for Mitel Contact Center Solutions TMC 2009 Internet Telephony Magazine Product of the Year award was for MICD. 2009 Frost and Sullivan Award Best Practices Award for Global Enterprise Fixed Mobile Convergence (FMC) Product Differentiation Innovatiowas for Dynamic Extension.
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