A description of Pullen Air Conditioning and all services offered.

2. Since 1966, Pullen Air Conditioning
has been a leader in the HVAC industry

3. 100% NATE Certified technicians
Trane Comfort Specialist
Certified IQ Drive Professional

4. What is NATE?
NATE is an acronym for North American Technician Excellence.
Why Should I Ask For A NATE-Certified Technician?
NATE's HVAC and HVAC/R testing validates the technician's knowledge. The NATE tests
are rigorous, knowledge-based tests that represent what technicians encounter.
Consumer Reports said, “It’s a plus if a technician is NATE-certified.”
EPA tells consumers to ask if a contractor’s technicians are NATE-certified.
What is a Trane Comfort Specialist?
The Trane Comfort Specialist designation is not easy to come
by. Dealers qualify for this honor on a yearly basis by meeting the Trane
Company's stringent standards for professionalism and technological
expertise.
Authorized Maytag Dealer; Certified to Install and Repair IQ Drive Heat Pumps
and Air Conditioners
What is IQ Drive?
At up to 24.5 SEER, iQ Drive® stands apart from the crowd because of its
unmatched efficiency. But efficiency is only a small part of what makes this system
so unique.

6. We are honest:
Pullen AC does not pay its technicians commission. We want you to
know that you are buying the part YOU need – not the part your
service technician needs to supplement his income.
We are reliable:
Whether scheduling online or calling to make an appointment, we
guarantee a fast response. We want you to breathe easy and not
loose your cool when you need help – that’s why we’ll be there when
you need us.

7. We are thorough
We run a complete Manual J-Load calculation on your home, serving
each client individually. We recognize that no two homes are the
same, your home is unique – and so is the design we provide for your
air conditioning system.
We employ service oriented, uniformed employees
Our technicians will always treat you and your home with
professionalism and respect. Our customer-centered staff is always
ready to greet and meet your service needs

8. Selecting the right contractor is key
Buying a new heating and/or air conditioning
system is a major decision. Selecting the
right contractor to design and install your
new system is essential.
Making sure your new system is designed
and installed professionally is crucial to
ensuring your home’s comfort for many
years to come.

9. Installation
Commercial/Residential Maintenance Contracts
Service/Repair
Monthly Filter Changes
Service to ALL brands

11. A quality installation begins with a professional design
Unfortunately, some contractors merely size a new system based on the old system’s capacity rather than
completing a professional design. What if your home’s heating and cooling needs have changed since the last
system was installed many years ago? What if the original system was not sized properly to begin with?
Guesswork can lead to under-sizing your new system which can reduce the comfort of your home. Even worse,
over-sizing will add unnecessary expense to the job’s cost and may contribute to moisture-related problems
down the line.
It takes time and expertise to complete a professional load calculation and system design. Contractors lacking
in the necessary technical skills or who are just interested in making a “fast buck” may try to convince you this
is not important. Would you want to ride an elevator or and airplane that was not professionally designed?
Quality design is important in virtually every product we use including (and especially) heating and air
conditioning systems.

12. The Load Calculation is where it all begins
Year-round, comfort is the goal. In the summer, your air conditioning system not only
cools your home’s air (sensible cooling), it removes moisture (latent cooling). In the
winter, your heating system must keep you comfortable without causing high utility
bills.
Manual J is the official standard for residential load calculation and is required by
many building codes around the country.
We will carefully measure your home and evaluate its levels of insulation. Windows’
sizes and quantity will be noted, levels of infiltration will be estimated and internal
loads including lighting and kitchen appliances will be taken into consideration. A
computerized analysis will be completed that indicates just how much heating and/or
cooling capacity your new system should provide.
After the installation of your new system is completed, you will receive a copy
of the computerized load calculation for your records.

13. This is an example of a J-Load

14. Selecting the right equipment
Heating and air conditioning equipment comes in many capacities, configurations
and efficiencies. It’s important we present you with the right equipment that will
be compatible with your home’s heating and cooling needs.
Once again, it’s difficult for a contractor to select the right equipment if an
accurate Manual J load calculation has not been completed.

15. Don’t forget about your home’s duct system
All too often, old heating and air conditioning systems are replaced without giving any thought to the old duct
work. Properly installed and maintained duct work can last twenty years or more. But time, heat and humidity can
degrade your duct’s insulation. Over the years, your ducts may have collected contaminates that should be
removed.
Think about it. Have some of the rooms in your home been less comfortable than others? Too hot or too cold.
Now is the time to evaluate the amount of air each room should get and verify that your duct system is clean and
configured to deliver the right air to the right rooms. It may even be time to consider replacing your duct system.
You won’t get the full benefit of your new heating and/or air conditioning system if your ducts need
repairing or replacing.

16. Grilles and registers provide for room air distribution
From the simple to the simply amazing…Your return air grille(s) and supply air registers play an
important role in providing heating and air conditioning comfort. There are times when simply replacing
one or more of these devices can cause a noticeable improvement in your home’s thermal comfort.
Return grilles that are undersized can reduce the efficiency of your air conditioning system as well as
the comfort in your home. We will verify that these devices are sized and operating properly and may
make suggestions for improved performance.

17. Indoor Air Quality
Allergy and Asthma
Seventy percent of U.S. households are affected by allergies or asthma. Improving your indoor air
quality is an important step in reducing allergic and asthmatic triggers.
Cardiovascular Health
Recent studies have shown that lower exposure to fine particles reduces the risk of serious
respiratory and cardiovascular events and lengthens the average lifespan.
Dust less and have a healthier, cleaner home.
Trane CleanEffects™ reduces surface dust accumulation in the home by more than 50 percent.
Healthy air for you home
The average American spends more than 90%of their time indoors
making them susceptible to unsafe particles and allergens.

19. Technologically Advanced
At Pullen Air Conditioning we think technology is cool. We employ the latest technology to
ensure your comfort and ease when scheduling service. Our online web request allows you
the convenience of scheduling service from your computer.

20. Service / Repair
Quick Response
Whether scheduling online or calling to make an appointment, we guarantee a fast
response. We understand that by living in New Orleans, your air conditioning is as
essential as, well... air. Anytime without the AC during the summer is suffocating. We
want you to breathe easy and not loose your cool. That’s why we'll be there when you
need us.

21. Service / Repair
Honest Diagnosis
Pullen AC does not pay its technicians commission. Do you want to pay $30 for the part
you really need or $300 for the part they need? When you hire another company to come
"repair" your air conditioner, are you truly getting the part that you need to fix your
system?... or are you buying the more expensive part that your repairman needs to
increase his salary? We employ only the finest maintenance technicians who will
honestly diagnose your ac needs – for your benefit, not theirs.

23. Choose 1 year or 2 year plan
Cleaning and safety checks
Two inspections per year
Transferrable if you sell your home
Priority status on future service calls
15% off all repairs throughout year
Monthly ACH debits available
Financing available
Accrue credit towards installation

26. Technologically Advanced
Quick Response
Honest Diagnosis
Preventative Maintenance

27. Find us online for more info
www.pullenac.com