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Retail Banking
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It is  OUR ATTITUDE  towards Life and  Work that makes OUR Life 100% ! ! ! Attitude  Feeling or opinion about something or someone  or a way of behaving that follows from this feeling or opinion
Why do some people seem to reach the top of the  corporate ladder easily, while others remain stuck on the middle-management rung? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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Retail Banking
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Investment Institutions -UTI -LIC -GIC   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Non -Banking Financial Companies (641) State Level Financial  Corporations/ Industrial Development Corporations (SFCs – 18) (SIDCs – 28) Co-operative Banks (95,000 ) Indian Financial Sector   Reserve Bank of India (Central Bank) Exim Bank
Banking defined ,[object Object],[object Object]
The Financial Service Competitors of Banks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Based of different Principles and goals ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Independent investment banks Merill Lynch Morgan Stanley
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Virtual Banking  First fully virtual bank -mBank (POLAND)  "Internet banking services are increasingly popular. Even though virtual banks began operating in Poland only a few years ago, they have already enlisted way over half a million clients between them. ,[object Object],[object Object]
Internet Banking
Narrow Banking ,[object Object],[object Object],[object Object],[object Object]
Universal Banking provides entire range of financial  services
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object]
Retail Banking   is typically a  mass market banking  where individual customers use local branches of larger commercial banks.  It is segment of commercial banking. Liabilities Wealth  Management Assets Fee Based Personal Loans Credit Cards Mortgage loans Auto  loans Checking Accounts Savings Accounts Time Deposit
Retail Banking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Wholesale Banking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Treasury ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business Model of Retail Banking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What constitutes Retail Assets and Liabilities? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Regular Savings Accounts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Savings Plus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Minimum Balance (Average Quarterly Balance) Option 1 Rs. 10000(Urban/Semi-urban) Option 2 NIL with a Fixed deposit of Rs. 50,000 Charges on non maintenance thereof Option 1 AQB in the SB a/c between 5,000/- and 10,000/-: Rs. 750/- per quarter, AQB in the SB a/c is less than 5,000/- :Rs. 1,000/- Option 2 In case of non maintenance of Rs. 50,000 Fixed Deposit the charges mentioned in Option 1 would be applicable
Current Accounts and Variants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Current Accounts and Variants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Current Accounts and Variants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Flexi Current ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
1 year 16 days 8.50% 9.00% 1 year 17 days - 2 years 8.25% 8.75% 2 years 1 day - 2 years 15 days 8.50% 9.00% 2 years 16 days 9.25% 9.75% 2 years 17 days - 3 years 8.50% 9.00% 3 years 1 day - 5 years 8.25% 8.75% 5 years 1 day - 8 years 8.25% 8.75% 8 Year 1 Day - 10 Years 8.25% 8.75%
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Factors contributing to growth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Growth rate of retail Assets of the banking system   Sr. No. Type of Retail Asset 2004 2005 2006 2008 2009 2010 2009-10 1 Housing Loans 89449 134276 (50.5) 179165 (33.4) 252932 (12.7) 263235 (4.1) 315862 20.0 2 Consumer Durables Loans 6256 3810 (-39.10) 4469 (17.3) 4802 (-37.2) 5431 (13.1) 3032 -44.2 3 Credit Card Receivables 6167 8405 (36.3) 12434 (47.9) 27437 (49.8) 29941 (9.1) 21565 -28.0 4 Auto Loans - 35043 61369 (75.1) 87998 (6.6) 83915 (-4.6) 78346 -6.6 5 Other Personal Loans 87170 85077 (37.8) 118355 (39.1) 197607 (27.5) 211294 (6.9) 203947 -3.5 6 Total Retail Loans 198042 266611 (41.2) 375739 (40.9) 570776 (17.1) 593815 (4.0) 622752 4.9
[object Object],Sr. No. Details of Advances 2004 2005 2006 2008 2009 1 Total Advance of the Banking System 864271 1125056 1473723 2332032 2793572 2 Percentage of Retail Assets to Total Advances 21.9 23.7 25.5 24.5 21.3 3 Growth rate 23.2 19.8
[object Object],S.No. Income Segment 2005-06 2006-07 2007-08 2008-09 1 Interest Income in % 84 84.3 83.6 83.8 2 Non Interest Income in % 16 15.7 16.4 16.2
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trends – Recent past – 2004-05 ,[object Object],[object Object],[object Object]
Trends – Recent past – 2004-05 ,[object Object],[object Object],[object Object]
Trends – Recent past – 2004-05 ,[object Object],[object Object]
Commercial vs. consumer loans Commercial loans Consumer loans Small volume, large loans Large volume, small loans One-by-one approval  Volume approval Hierarchy of approvals –senior managers approve large, complex loans Hierarchy of approvals –senior managers approve credit product programs Close account management and review on a loan-by-loan basis Portfolio management by aggregate performance statistics Financial data available Limited data available
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Indian Banking Sector: Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Robust economic growth Agriculture FY2005 0.7% Industry 7.4% Of which: manufacturing 8.1% Services 10.2% GDP growth ,[object Object],Total 7.5% FY2006 6.0% 8.0% 9.1% 10.3% 9.0% FY2007 2.7% 11.0% 12.3% 11.0% 9.4% H1-2008 3.7% 9.5% 10.2% 10.5% 9.1%
Economic growth drivers Favourable demographics Manufacturing Infrastructure Knowledge capital  International expansion Rising disposable income Investment Personal Consumption Housing Transportation Personal credit Investment and consumption cycles mutually re-enforcing
Changing consumer demographics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Changing structure of the economy FY1991 FY2006 Services Industry Agriculture 43% 61% 25% 32% 19% 20% ,[object Object],[object Object],[object Object]
Upward migration of incomes… FY1996 FY2002 Middle income High income 33 50 1 3 ,[object Object],[object Object],FY2010 Estimate 98 10 (households in million) Middle income Rs. 90,000-5,00,000 per household p.a. High income > Rs. 5,00,000 per household p.a.
… across rural and urban India FY1996 FY2002 17 16 0.7 0.3 27 1.8 (households in million) 23 0.7 Urban Rural Urban Rural ,[object Object],[object Object],High income Middle income Figures for 2005 are estimated Middle income Rs. 90,000-5,00,000 per household p.a. High income > Rs. 5,00,000 per household p.a.  FY2005 E 35 3.6 28 1.2 Urban Rural
A “Young” population . . .  ,[object Object],Per cent of population, 2003 >60 35-59 15-34 0-14 Highest proportion of population below 35 years (70%) in India …
. .  . which means a bigger opportunity 0-14 15-35 35-59 >60 2003 2009 E Total Population in million 1,044 1,221 130 mn plus people get added to working population
Benchmarking The under-penetration is reflected even within the sub-segments Consumer loans outstanding  (USD  in billion) Consumer loans  outstanding / GDP (%) Source: Salomon Smith Barney
Top five banking groups in the world ranked by capital ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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International Competitiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RELATIVE STRENGTH AND RESILIENCE OF INDIAN BANKS IN ASIA   By Standard & Poor ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Andhra Bank
Value Added Services ,[object Object],[object Object],[object Object],[object Object],[object Object],Andhra Bank
Value  Added Services   (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Andhra Bank
Business channels Andhra Bank ,[object Object],As on  Branches ECs Satellite  Offices ATMs Total 31.03.03 1100 113 44 220 1477 31.03.04 1128 129 44 272 1573 31.03.05 1168 136 38 330 1672 31.03.06 1213 123 37 391 1764
ICICI Bank’s strategy to capture retail potential Achieving leadership in retail financial services …  the core of this strategy is our relentless focus on the customer and cross-selling of products Strong corporate  relationships  Brand Technology Operational excellence
Catalyzing cross-sell Internet Banking Call Centers 500  Outlets 1005  ATMs Customized cross-selling  by leveraging relationships, brand and technology Bonds Life insurance Health insurance Fixed deposits Consumer loans Auto & home loans Credit & debit cards Power Pay
Operational excellence These measures have ensured that we have followed a cautious approach while maintaining high growth rates and profitability in all segments Prudent credit policies Adequate fraud control Rigorous collection mechanism Bolstered by a company wide 6 sigma initiative
Benchmarking  (contd.) Consumer loans / Total loans  Mortgages  / GDP  USA -  51% USA - 235% Other retail loans / GDP Credit cards / Population  USA - 24% India’s retail market is at a nascent stage and is expected to grow rapidly on account of the current trend in upward migration of household income levels Source: Salomon Smith Barney India  Thailand  Malaysia  Taiwan  Korea India  Thailand  Malaysia  Taiwan  Korea India  Thailand  Korea  Malaysia  Taiwan India  Thailand  Taiwan  Malaysia  Korea
Household segment migration 2.1 6.8  Source: 1996, 1999 data is from NCAER study  for top 24 cities, 2002 data is estimated by ICICI Bank ~ CAGR 48% 22.9 No. of households  (million)
Distribution Strategy Building  Distribution
[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object]
Rural banking: A new growth opportunity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],However, banking in rural India is challenging …
[object Object],[object Object],[object Object],[object Object],[object Object]
… and requires a comprehensive approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consumption drivers Middle income: Rs. 90,000 (US$ 2,250)-Rs. 500,000  (US$ 12,500) per household High income: > Rs. 500,000 (US$ 12,500) per household Source: NCAER  Middle and high income population -  260 mn 1 Middle and high income population -  350 mn 1 2000: Per capita GDP US$ 500 2007: Per capita GDP US$ 1,000 35% growth ,[object Object],Middle and high income population -  600 mn 1 2015: Per capita GDP US$ 1,500 70% growth
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],New Generation Pvt Sector Banks  1.  ICICI Bank.   2.  HDFC Bank 3  IndusInd Bank Ltd. 4.  Axis Bank   5.  Development Credit  Bank   6.  Kotak Mahindra Bank  7.  Yes Bank
Commercial Banks  are functioning on commercial basis with profit motive   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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02 iintroduction to retail banking 2011

  • 2.
  • 3.
  • 4.
  • 5.
  • 6. It is OUR ATTITUDE towards Life and Work that makes OUR Life 100% ! ! ! Attitude Feeling or opinion about something or someone or a way of behaving that follows from this feeling or opinion
  • 7.
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  • 10.
  • 11.
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  • 15.
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  • 17. Independent investment banks Merill Lynch Morgan Stanley
  • 18.
  • 19.
  • 21.
  • 22. Universal Banking provides entire range of financial services
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29. Retail Banking is typically a mass market banking where individual customers use local branches of larger commercial banks. It is segment of commercial banking. Liabilities Wealth Management Assets Fee Based Personal Loans Credit Cards Mortgage loans Auto loans Checking Accounts Savings Accounts Time Deposit
  • 30.
  • 31.
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  • 35. Minimum Balance (Average Quarterly Balance) Option 1 Rs. 10000(Urban/Semi-urban) Option 2 NIL with a Fixed deposit of Rs. 50,000 Charges on non maintenance thereof Option 1 AQB in the SB a/c between 5,000/- and 10,000/-: Rs. 750/- per quarter, AQB in the SB a/c is less than 5,000/- :Rs. 1,000/- Option 2 In case of non maintenance of Rs. 50,000 Fixed Deposit the charges mentioned in Option 1 would be applicable
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41. 1 year 16 days 8.50% 9.00% 1 year 17 days - 2 years 8.25% 8.75% 2 years 1 day - 2 years 15 days 8.50% 9.00% 2 years 16 days 9.25% 9.75% 2 years 17 days - 3 years 8.50% 9.00% 3 years 1 day - 5 years 8.25% 8.75% 5 years 1 day - 8 years 8.25% 8.75% 8 Year 1 Day - 10 Years 8.25% 8.75%
  • 42.
  • 43.
  • 44.
  • 45. Growth rate of retail Assets of the banking system   Sr. No. Type of Retail Asset 2004 2005 2006 2008 2009 2010 2009-10 1 Housing Loans 89449 134276 (50.5) 179165 (33.4) 252932 (12.7) 263235 (4.1) 315862 20.0 2 Consumer Durables Loans 6256 3810 (-39.10) 4469 (17.3) 4802 (-37.2) 5431 (13.1) 3032 -44.2 3 Credit Card Receivables 6167 8405 (36.3) 12434 (47.9) 27437 (49.8) 29941 (9.1) 21565 -28.0 4 Auto Loans - 35043 61369 (75.1) 87998 (6.6) 83915 (-4.6) 78346 -6.6 5 Other Personal Loans 87170 85077 (37.8) 118355 (39.1) 197607 (27.5) 211294 (6.9) 203947 -3.5 6 Total Retail Loans 198042 266611 (41.2) 375739 (40.9) 570776 (17.1) 593815 (4.0) 622752 4.9
  • 46.
  • 47.
  • 48.
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  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55. Commercial vs. consumer loans Commercial loans Consumer loans Small volume, large loans Large volume, small loans One-by-one approval Volume approval Hierarchy of approvals –senior managers approve large, complex loans Hierarchy of approvals –senior managers approve credit product programs Close account management and review on a loan-by-loan basis Portfolio management by aggregate performance statistics Financial data available Limited data available
  • 56.
  • 57.
  • 58.
  • 59. Economic growth drivers Favourable demographics Manufacturing Infrastructure Knowledge capital International expansion Rising disposable income Investment Personal Consumption Housing Transportation Personal credit Investment and consumption cycles mutually re-enforcing
  • 60.
  • 61.
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  • 65. . . . which means a bigger opportunity 0-14 15-35 35-59 >60 2003 2009 E Total Population in million 1,044 1,221 130 mn plus people get added to working population
  • 66. Benchmarking The under-penetration is reflected even within the sub-segments Consumer loans outstanding (USD in billion) Consumer loans outstanding / GDP (%) Source: Salomon Smith Barney
  • 67.
  • 68.
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  • 75.
  • 76.
  • 77. ICICI Bank’s strategy to capture retail potential Achieving leadership in retail financial services … the core of this strategy is our relentless focus on the customer and cross-selling of products Strong corporate relationships Brand Technology Operational excellence
  • 78. Catalyzing cross-sell Internet Banking Call Centers 500 Outlets 1005 ATMs Customized cross-selling by leveraging relationships, brand and technology Bonds Life insurance Health insurance Fixed deposits Consumer loans Auto & home loans Credit & debit cards Power Pay
  • 79. Operational excellence These measures have ensured that we have followed a cautious approach while maintaining high growth rates and profitability in all segments Prudent credit policies Adequate fraud control Rigorous collection mechanism Bolstered by a company wide 6 sigma initiative
  • 80. Benchmarking (contd.) Consumer loans / Total loans Mortgages / GDP USA - 51% USA - 235% Other retail loans / GDP Credit cards / Population USA - 24% India’s retail market is at a nascent stage and is expected to grow rapidly on account of the current trend in upward migration of household income levels Source: Salomon Smith Barney India Thailand Malaysia Taiwan Korea India Thailand Malaysia Taiwan Korea India Thailand Korea Malaysia Taiwan India Thailand Taiwan Malaysia Korea
  • 81. Household segment migration 2.1 6.8 Source: 1996, 1999 data is from NCAER study for top 24 cities, 2002 data is estimated by ICICI Bank ~ CAGR 48% 22.9 No. of households (million)
  • 83.
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  • 96.

Notes de l'éditeur

  1. PSBs are the largest category & comprise: SBI & Associates 19 nationalised banks 173 RRBs Private Sector banks: In addition to 24 pvt sector banks existing before 1993 9 ‘new’ pvt sector banks are operational Foreign Banks At end Dec 2005 there are 36 foreign bank swith 233 branches
  2. More than 1/3rd of the Indian population is below 14 years of age, compared to less than 1/4th for China. Less that 10% of the population is above 40 years, versus over 15% for China. This has implications on g
  3. Rural GDP would include: * The production of facilities/factories of corporates located at rural areas The above would be tapped by ICICI Bank through CBG and SMEG through their relationships. An estimation of the market size can be obtained by ascertaining the size of the organized manufacturing sector within the rural economy. The estimated size of the Rural Non-Agri market which would be catered through CBG and SMEG would be Rs. 3.00 Tn (66% of the manufacturing GDP of Rs. 4.55 Tn). Therefore the RMAG part of the Rural Non-Agri GDP would be approximately Rs. 5.4 Tn .