2. Intetics: Your Total IT Outsourcing Provider Established: 1995 Head Office: Chicago, IL Global Locations: Minsk, Belarus Kharkiv, Ukraine Toronto, Canada Guildford, UK Bensheim, Germany Prague, Czech Republic Over 250 employees Customers in 30+ countries
3. What we Do? WE DO “REMOTE IN-SOURCING”™: Creation and operation of remote IT business units and offshore staff augmentation for: CAD services Geodatabase creation and support Raster, geodetic and lidar data processing Geospatial analysis Natural resources mapping and monitoring Processing of geologic data Spatial data attributing Spatial dynamic monitoring Thematic mapping
4. Business & Financial Models Business Models Project-Based (T&M) Offshore Dedicated Team™ Build Operate and Transfer Financial Models T&M Fixed Price (for smaller projects) Fixed Budget (ODT) Cost Plus (for teams over 50 people)
5. Business Models – Offshore Dedicated Team (ODT™) Business Ideas Requirements Dedicated Team Analysis Development Delivery Improvements ValueInnovation
6. Key Offering: Offshore Dedicated Team™, or Your Own Remote IT Department Dedicated professional resources Complete infrastructure and administrative services Alternative to creation of a captive foreign unit with no legal and logistic hassles No investments Fixed budget Complete human management services Know employees by name and face, participate in team member selection Full control over team workload, priorities and objectives Improvement assurance through performance and quality monitoring Client relationship governance A true extension of the in-house IT staff Tailoring the Team for the Client Setting up the Process Monitoring and Supervising
7. Success Factors • Sketching & Rapid Prototyping • Advanced Communication Tools (Video/Desktop Sharing) • Communication Training • Frequent Feedback Cycles • Western business culture • Cultural proximity • American legal framework • Liability insurance • Governance • OPBOK Methodology Emphasis on Communication and Collaboration with Client • ESRI, CAD, Mapinfo, ERDAS and many others… • Internal Training Programs • Regular Technical Inspections • ISO 9001 • ISO 27001 • Agile Approach • Regular Deliveries Quality Assurance Team Members Technical Qualification Efficient Processes and Development Methodology
10. Processes Set Up Initial training for all employees (quizzes, tests, practical tasks) Creation of working procedures for all processes: Project start (alpha phase, speed calculation, delivery schedule creation) Production, quality checks, delivery preparation Tracking of progress and time spent Mentoring and trainings Software updates Downtime reporting and tracking Set up of tracking system and collaboration tools (Jira, Confluence, MS Sharepoint) Definition of hierarchical structure, competence criteria and responsibilities; attestations
11. Continuous Improvement Being led by ISO 9001 standard, Intetics Management Team performs regular measurements and analysis of efficiency and performance of GIS department Processes are created and updated in order to provide the best speed and convenience of project implementation Intetics uses up-to-date solutions for Project Management, Task and Time tracking (Microsoft TFS+SharePoint, AtlassianJira+Confluence) Set of KPIs was developed to track project status in real time
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14. IT related services Application Development Software Testing Network Administration Systems Integration Application Maintenance Database Administration R&D Technical Support Data Mining & Collection Data Processing
15. Areas of IT Expertise We built remote IT organizations for: Java Enterprise & Mobile Microsoft .NET Enterprise Application Integration R&D Windows Mobile, iOS and Android Development MS SQL & Oracle Database Administration Interactive & Social Media Flash & Flex Web Development Open Source, PHP, AJAX XML, XSLT Data Processing and Data Conversion Data Mining, Analysis and Database Population GIS Data Processing
16. Selected Clients Cengage Learning CheckPoint Technologies Encyclopedia Britannica Navteq Northbridge Financial Corporation Snap On Spreadshirt StudiVZ IKEA*, Kmart*, Kraft*, OfficeDepot* T-Mobile*, Vodafone* UTi Würth Group Xalmiento
17. Industry Recognition 2011IAOP Outsourcing Rising Star #1 2006-2011 Top Outsourcing 100 2007-2010 Global Services 100 2010 European IT Excellence Award 2009 CRN Fast Growth 100 2008-2010 Inc.5000 2009 Top 50 in Chicagoland 2009 Entrepreneurial Excellence Award 2009, 2010 Software 500 2002, 2008 WebAward 2003, 2004 Golden Web Awards 2002, 2003 Eastern European Technology Fast 50 Award Top 50 Chicago Staff certification programs from Microsoft, Sun, Zend, ISTQB Microsoft Gold Certified partner Service Partner of Oracle, IBM, and other industry leaders
18. Why Intetics? Unique business model & service offering OPBOK based outsourcing methodology and practices Emphasis on communication & collaboration Mature, totally agile software process Exceptional for Eastern Europe experience in Data Processing / BPO Access to the best available on the labor markets human capital Western culture and legal framework Vast Experience Process oriented business culture ISO-certified quality and data security practices Lean organization Relationship governance, continuous improvement & innovation Extensive industry recognition
