Quality and Process Outsourcing: A presentation by QAI http://www.qaiglobal.com

1. Quality and Process
Outsourcing
A presentation by QAI
INDIA | USA | UK | CHINA QAI India Limited. SINGAPORE
© | MALAYSIA | All rights reserved.

2. Quality & Process
Outsourcing

3. QPO Positioning
Staff Augmentation Transformation
HIGH
Transformation Outsourcing
Org. Maturity
LOW
Staff Augmentation Transformation
LOW HIGH
Customer Org. Size

4. What do we do?
Outsourcing
• Function Outsourcing [PMO, Q&P,
Metrics, Governance, etc.]
• Managed Services/ Factory Based
Model
• Non-Model based Process Improvement End-to-End Projects
• Point Solutions [Project Mentoring,
Transformation
Services Lines
Metrics, Estimation, RM, HM Process
Support (QPM, SPC, Stats)]
• Building & Implementing Enterprise Systems [QMS, OPF, Governance]
• Process Integration & Standardization
• Process Capability & Competency Dev [Knowledge & Skill Transfer]
• Model based Process Improvement End-to-End Projects
• Process Definitions • Process
Staff Aug
• Roles – SQA, SEPG, Metrics Mgr, etc. Sustenance
(CMMI, 6 Sigma,
• Audits
ITIL, etc.)
• Q&P Implementation Support [PDCA] • End-Customer
• Quick Fixes to Process Gaps SQA Support
Start-Ups SMBs Large Very Large/
Customer Sets MNC

5. Some Key Customers
Outsourcing
• FGB, UAE
• DB, Worldwide (Pipeline)
• Finnish Govt. - TietoEnator
(Pipeline)
• Cadbury, Worldwide
• TietoEnator, Worldwide
Transformation
Services Lines
• Accenture, Manila
• Oracle, India
• IBM-GS (Corporate)
• Credit Suisse
• DHL
• Intel
• Sarnoff
• i2 Technologies, India • IBM, India
Staff Aug
• Target, India [Qwest,
• OCBC, S’Pore Horizon]
• SPAR Computers, India • Texas
• DB (Germany, Singapore) Instruments,
• GE (Malaysia) India
Start-Ups SMBs Large Very Large/
Customer Sets MNC

6. Solution Components
Service Solutions Component
Line
Outsourcing • Function Outsourcing [PMO, Q&P, • Engagement and Delivery Model
Metrics, Governance, etc.] • Governance Structures and Processes
• Managed Services/ Factory Based • Program Management (esp. Tracking, Reporting &
Model Control Mechanisms)
• Bandwidth (esp. multi-level consultants and role based
resources)
• Infrastructure
• SLA driven contract
• Training/ elearning / QAI I/P
• Appraisal
• Advisory consulting
Transformation • Building & Implementing Enterprise • Specific skill sets mapping to the outcome - functional/
Systems [QMS, OPF, Governance] behavioral/model specific
• Process Integration & Standardization • Training
• Process Capability & Competency Dev • Ready bandwidth
[Knowledge & Skill Transfer]
• Reusable PAL, Archives
• Point Solutions [Project Mentoring, • Tech support to the initiative
Metrics, Estimation, RM, HM Process • Plan for success
Support (QPM, SPC, Stats)]
• Program management
• Model Based Process Improvement • Advisory consulting
• Non-Model Based Process • Assessments
Improvement
Staff • Process Definitions • Skill set as per the scope of support and requirement
Augmentation • Roles – SQA, SEPG, Metrics Mgr, etc. • Ready bandwidth/ availability for faster turn around
• Audits • Efforts
• Q&P Implementation Support [PDCA]
• Quick Fixes to Process Gaps • Resource management
• Tech support to the individual
• Process Sustenance (CMMI, 6 Sigma,
ITIL, etc.)
• End-Customer SQA Support

7. Customer Success Story–Texas Instrument
Factor : Moving up the Value Chain
Other highlights:
- No replacing/ substituting
any QAI consultants
- Excellent feedback on People
Quality
•CMMI Sustenance
- Repeat business & v1.2 Transition
Offerings
support - India –
- Reference customer •CMMI L3 end-to-
1p x 6pm
end
implementation - •International
India – 2p x 12 pm Centers Offshore
Support & CMMI
•QMS •CMMI L3 end-to-
Sustenance
Development end
•SQA/ Internal implementation - (Metrics, PMC, for
TI, India
for CMMI L3 – 1p Milan, Munich,
Audit Resources– International Sites
x 6 pm (Offshore Support) Dallas) – 2p x
1p x 6pm 12pm
– 2p x 12 pm
0 Time Period n

8. Thank You!

9. http://qaiglobal.com
INDIA
USA
UK
CHINA
MALAYSIA
SINGAPORE
CONTACT US
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Phone: +91- 11- 26219792, 26220580 Phone: +407-363-1111 Phone: +603 2169 6241
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