On Thursday, Oct. 17, Chairman Larry Weber presented at the 2013 FutureM conference and discussed the changing CMO and CIO roles.

1. PRESENTED BY
THE CMO and CIO
Getting Along for the
Sake of the Future of
Software
VISIONARY
SPONSORS
TA L K A B O U T U S !
#FUTUREM
INNOVATOR
SPONSORS
#CIOvsCMO

2. 2

3. Current State of #Marketing
• Marketers increasingly need technology
to do their jobs more efficiently & effectively
• IT fueling companies in today’s age of
analytics and big data
• Customer experience is priority
• Companies slowly investing in technology,
talent and processes to overcome natural
Marketing & IT divide
#FUTUREM
#CIOvsCMO
@TheLarryWeber

4. The Role of the CIO
• CIO has 2 key roles:
o Internal: More traditional IT measures not
connected to CMO like security, cloud,
data, governance, compliance, privacy
o External: Helping CMO select & deploy
best marketing automation platforms,
software
• To equip employees with the tools they need
to be effective
#FUTUREM
#CIOvsCMO
@TheLarryWeber

5. What the Future Holds
• Marketing execs will spend more on
IT and analytics than technology execs
• Marketing will have the support of the CEO, so
CIO must develop strong relationship with CMO
• Many CIOs will report into CMOs
• Long term, CMO & CIO must come together to
deliver a clear vision and time tables
#FUTUREM
#CIOvsCMO
@TheLarryWeber

6. Keys to a Happy Marriage
• CMOs must tell CIOs how Marketing can
benefit from IT innovations
• CIOs must participate in discussions about
overall Marketing strategy and objectives
• Agree on mutual focus areas (i.e.: customer
strategy) and metrics to measure success
• Build strategy around company’s future growth
• Demonstrate value to key Stakeholders
#FUTUREM
#CIOvsCMO
@TheLarryWeber

7. IT & Marketing Collaboration
• Purchase & browsing data used to target
& retarget shoppers through Amazon.com
product suggestions
• Data also used within banners on third-party
sites & via e-mail marketing
• Data then plugged back into CRM system to
create more finely tuned audience
segments
#FUTUREM
#CIOvsCMO
@TheLarryWeber

8. IT & Marketing Collaboration
• Analytics used to gain more visibility into
their online customer loyalty program
• Management compares loyalty/performance data of
marketing promotions with pizza sales/frequency of
transactions, then measures against initial goals
• Mobile commerce campaigns then tailored to more
effectively increase average order price/frequency
• Previously, managers spent 80% of their time just
gathering the data
#FUTUREM
#CIOvsCMO
@TheLarryWeber

9. IT & Marketing Collaboration
• CIO & CMO teams researched customers’
emotional reactions to branding/products
o Routine banking: customers felt bored or safe
o Securing a loan/mortgage: customers felt more
extreme emotions: fear, hope, nervousness
• ING used data to evolve customer service and
company culture
• Used to solve problems from a technical
standpoint; now they solve problems from the
customer's perspective
#FUTUREM
#CIOvsCMO
@TheLarryWeber

10. Question & Answer
QUESTIONS?
#FUTUREM
#CIOvsCMO
@TheLarryWeber

11. Connect with Me
MY BOOKS:
• The Provocateur: How a New Generation of Leaders Are Building
Communities, Not Just Companies (Random House/Crown Business,
2002)
• Marketing to the Social Web: How Digital Customer Communities Build
Your Business (Wiley & Sons, 2007, with a second edition in 2009)
• Sticks & Stones: How Digital Business Reputations Are Created Over
Time…And Lost in a Click (Wiley & Sons, 2009)
• Everywhere: Comprehensive Digital Business Strategy for the Social
Media Era (Wiley & Sons, 2011)
• The Digital Marketer: Ten New Skills You Must Learn to Stay Relevant
and Customer-Centric, due out in Spring 2014
TWEET ME: @TheLarryWeber
EMAIL ME: lweber@w2groupinc.com
#FUTUREM
#CIOvsCMO
@TheLarryWeber