This document provides information about an assessment task for an Understanding and Managing Diversity course. Students are required to complete a video presentation individually where they: 1) Identify an organization in the tourism/hospitality sector and discuss its approach to managing diversity amongst employees and customers, 2) Review any challenges the organization faces and consider the impact on its business, and 3) Provide recommendations to improve the organization's diversity practices. The presentation should be 15-20 slides and last 8-10 minutes. It will be evaluated based on discussion of relevant diversity issues, investigation of the organization's approach, and recommendations provided.

1. Subject Guide
MGM
2111
Understanding and Managing Diversity
Subject Guide

2. MGM2111
Understanding and Managing Diversity
Assessmen-3.A Video Presentation (20%)
Task Description
This assignment is allocated to students in the second half of
the course. By this stage, a number of areas of diversity have
been explored, and students will have completed their induvial
Essay/Report. Thus, it is expected that students understanding
of diversity will now be reasonably well-formed.
This task requires students to work on their own in exploring
the given business pertained to hospitality and tourism. Students
can bring out their unique perspective and understanding in
considering the approach of the company.
Students will identify or allocated an organisation operating
broadly in the tourism and hospitality sector. An organisation
will be allocated on the basis that it has some exciting diversity
challenges to explore. You will research and review this
organisation in terms of its approach to manage the key
elements of diversity amongst both its workforce and
clients/customer base. Review the difficulties and challenges
faced by this organisation in terms of diversity and consider
what impact this had had on the business. Explore what extent
you would consider this organisation to be successful in dealing
with diversity and provide recommendations on how the
organisation’s approach to diversity should be improved.

3. You will prepare a PowerPoint presentation to address the
questions above, including a review of the organisation and the
diversity concepts that are relevant. In addition, you need to
research the organisation and report on the types of diversity
issues they may have both from an employee and
customer/client perspective.
Task Length:
15 to 20 slides
Learning outcomes 1,2, and 4 are assessed
Submission of the PowerPoint slides must be online via dropbox
Criteria used to grade this assessment
1. Discussion of areas of diversity that are relevant to the
tourism and hospitality business both from an employee and
client/customer viewpoint
2. Investigation of the approach currently taken by the
organisation in managing diversity, including examining
positive and negative actions taken
3. Presentation of recommendations and strategies the business
could implement to improve their diversity practices both in
terms of customer and employee diversity management
4. Composition of the PowerPoint presentation, including
quality research, grammar, explicit language, structure, citation
technique and referencing (APA style)
5. Develop a strong, credible argument
Task description:
2A Video presentation
Task Rationale:
Most work environments require teamwork to develop and
present information and findings to others, whether within or
outside their company.
With this in mind, this task requires students to work
individually and present their findings in a compelling way to
the benefit of other students in the class. Students then can
learn from each other and explore other businesses and their
approach to diversity. Part of this presentation involves being

4. able to successfully and effectively engage the audience, make
the information interesting and believable and use presentation
skills to prepare and communicate information.
Presentation Length:
8 to 10 minutes
Presentation Due
Week-9 (Tutorial Timings) & 10 (Tutorial Timings)
Presentation Submission
Week 9 14/06/2020 (Sunday before 11:55 PM)
Task Weight:
20%
Marking Rubric
BTHM MGM2111, Understanding and Managing Diversity,
Assessment 2A: Group Assignment
First name
Surname
Student number
Criteria
Score
Weight
Fail (0% - 49%)
Pass (50% - 59%)
Credit (60% - 69%)
Distinction (70% - 79%)
High Distinction
80% - 100%
1. Discussion of the areas of diversity that are relevant to the
tourism and hospitality business both from an employee and
client/customer viewpoint
4

5. Little or no relevant description of an appropriate organisation.
Confused or unclear
Some relevant description of an appropriate organisation, but
general and focused on the relevant issues only to a minimal
extent
Reasonably well written response that describes the
organisation clearly and discusses 2 or less issues in detail of
relevance
Well written response that describes the organisation clearly,
and discusses more than 2 issues in detail of relevance
Well written response that describes the organisation clearly
and thoroughly discusses all relevant issues in detail and
considers the implications of these issues
2. Investigate the approach currently taken by the organisation
in managing
diversity, including examining positive and negative actions
taken.
4
Little or no relevant description of the approach taken by the
organisation. Confused or unclear.
Some relevant description of the approach taken by the
organisation, but general and focused on the relevant issues
only to a minimal extent
Reasonably well written response that describes of the approach
taken by the organisation clearly and discusses 2 or less issues
in detail of relevance
Well written response that describes of the approach taken by
the organisation clearly, and discusses more than 2 issues in
detail of relevance
Well written response that describes of the approach taken by
the organisation clearly and thoroughly discusses all relevant
issues in detail and considers the implications of the approach
taken

6. Subject Guide
MGM
2111
Understanding and Managing Diversity
Subject Guide
MGM2111

7. Understanding and Managing Diversity
MGM2111 Understanding and Managing Diversity Page 30
of 37
This Subject Guide complies with the Subject Outline
authorised by the Course Committee
MGM2111 Understanding and Managing Diversity Page 28
of 32
This Subject Guide complies with the Subject Outline
authorised by the Course Committee
3. Present recommendations and strategies the business could
implement to improve their diversity practices both in terms of
customer and employee diversity
management
4
Little or no description of strategies the business could
implement to improve their diversity practices.
Confused or unclear.
Some description of strategies the business could implement to
improve their diversity practices
Reasonably well thought through response describing the
strategies the business could implement to improve their
diversity practices
Well thought through response that describes the strategies the

8. business could implement to improve their diversity practices
clearly which explains reasoning for suggestions
Well thought through response that describes the strategies the
business could implement to improve their diversity practices
using argument or evidence to support discussion
4. Compose a
report, including quality research, grammar, clear language,
structure, citation technique and
referencing (APA style)
4
The writing standard is poor, reference material used is non-
existent or from a nonacademically based source, or
academically based sources are not used effectively in arriving
at the conclusions reached. Poor or no referencing and citation
technique.
Writing standard is reasonable, reference material used is
mostly from non-academic sources or lacks relevance or recency
or there is limited linkage between the good reference material
used and the conclusions drawn. Reasonable referencing and
citation technique with some errors.
Writing standard is good, the reference material cited is mostly
of good or high quality and mostly well applied however its
relevance or application could have been improved. Good
referencing in APA style with minimal errors.
Writing standard is very good, clear, well structured and easy to
follow; the reference material used is of a high quality and is
well linked to the requirements of the essay. Good referencing
in APA style with virtually no errors.
The writing standard is very good, all reference material used is
of high quality and selected to be relevant to the report. Good
referencing with no errors and correct use of APA style
throughout.
5. Develop a strong, credible argument
2

9. Poorly prepared and co-ordinated, presented with little
confidence or conviction.
A reasonably prepared report, showing some understanding of
the content, presented adequately but needing more effort and
preparation.
A well prepared report which adequately addresses the relevant
issues
A very well prepared report, showing effort and preparation,
which addresses the relevant issues.
A very well prepared report, with evidence of good effort and
preparation, which effectively addresses the relevant issues
6. Work co- operatively as a team.
2
Little or no evidence of teamwork
Some evidence of teamwork, but evident lack of cooperation as
well (eg font variations, inconsistent referencing and language).
Evidence of teamwork, consistency of message, and cooperation
amongst group members
Strong evidence of teamwork, consistency of message, and
cooperation amongst group members
Very strong evidence of teamwork, consistency of message, and
cooperation amongst group members
Score
20
Mark awarded
0
Late penalty
Comments:

10. PART 3 B: Forum Topic
The tutorial teacher will allocate the group members. Each
group consists of 4 members. This group need to participate in
the Forum Discussions on the topics presented by individual
group members. Students are expected to view the four videos
of their fellow team men=mbers and provide constructive
feedback accurately and respectfully.
Criteria used to grade this task (Forum Discussion):
1. Develop a strong, credible argument
2. Present relevant content and ideas verbally, professionally,
confidently and convincingly to inform and persuade others
3. Work cooperatively as a team.
Estimated Student Workload: 10-12 hours (Total project)
Links to Subject Learning Outcomes: Learning outcomes 1, 2
and 4 are assessed in this taskSubmissionDetails: Assessments
should be uploaded in the Drop Box Week 9.
Marking Rubric
BTHM MGM2111, Understanding and Managing Diversity,
Assessment 2B: Group Presentation
First name
Surname

11. Student number
Criteria
Score
Weight
Fail (0% - 49%)
Pass (50% - 59%)
Credit (60% - 69%)
Distinction (70% - 79%)
High Distinction
80% - 100%
1. Develop a strong, credible argument
3
A poorly prepared and co-ordinated presentation, with no clear
argument.
A reasonably prepared presentation, showing some
understanding of the content, with an adequate argument but
needing more effort and preparation.
A well prepared presentation, presented confidently (not read
out), with a good convincing argument.
A very well prepared presentation, with a strong argument and a
clear understanding of the content, which is convincing and
engages the audience.
An excellently prepared presentation, which presents a strong
argument, shows good understanding of the
content, is clearly presented and convincing and engages the
audience
2. Present relevant content and ideas verbally to inform and
persuade others
4
Little

12. demonstration of presenting information in an informative and
persuasive way
Some demonstration
of presenting information in an informative and persuasive way
Good
demonstration of presenting information in a clear and
convincing way, with some use of evidence and data to support
the argument
Information is presented in a very clear and convincing way-
good use of evidence and data to support argument
Information is presented in a very clear and convincing way-
strong use of evidence and data to support argument
3. Work co- operatively as a team.
3
Some evidence of teamwork, but some
evidence of lack of co-operation as well.
Evidence of teamwork,
consistency of message, and cooperation amongst group
members
Score
10
Mark awarded
0
Late penalty
MGM2111 Understanding and Managing Diversity Page 30
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This Subject Guide complies with the Subject Outline

13. authorised by the Course Committee
MGM2111 Understanding and Managing Diversity Page 28
of 32
This Subject Guide complies with the Subject Outline
authorised by the Course Committee