1) CPaaS (Communication Platform as a Service) is a cloud-based platform that allows developers to integrate real-time communication features like voice calls, video calls, and SMS into their applications through APIs.
2) Vox CPaaS provides security through data encryption, resiliency through handling varying bandwidth, and is developer friendly through programmable APIs.
3) Vox CPaaS allows businesses to streamline customer support by integrating voice, video, and SMS capabilities into their applications.
2. What is CPaaS?
Redefining the communication landscape
CPaaS is a cloud-communication platform that supports real-time communication functionalities viz. voice call, video
call and SMS into your web and mobile applications with minimal time and effort.
Built on security
Vox CPaaS ensures
the highest level of
security with
encryption of data.
Proven resiliency
Our platform has the
ability to handle data
of varying bandwidth
across all endpoints.
Developer friendly
Developers can simply
embed programmable
APIs into the apps.
Designed for business
transformation
Add real-time
communication features
to your apps via APIs.
Did you know? CPaaS adoption will reach 80% by 2020
3. Inform and stay connected
with information your
customers need, anytime,
anywhere—within your app.
SMS
Turn calls into connections with
easy-to-implement APIs, and
scale with flexible voice capabilities
Voice Call
Designed with agility for smooth
integration of functionalities
into apps with user context and
data at your fingertips.
SDKs
Simplify customer support by
providing video assistance
through HD video calls with
your engineers, executives &
customers
Video
Vox CPaaS functionalities at your fingertips
Simply by integrating our APIs and SDKs into your applications, you can start real-time communication with your
customers.
Vox CPaaS enhaces your customer experience and communication strategy at a cheaper cost.
4. Streamline your customer support with Vox CPaaS
Simplify support executives’ task by integrating our APIs
User verification and data privacy
Easily scalable
Simpler & faster feedback
Never miss a call
Gain insights into the
performance of your team
by collecting SMS feedback
from customers.
Simpler & faster feedback
Empower your support team
with Vox CPaaS so that they
don’t miss a call and always
available to resolve queries.
Never miss a call
Vox CPaaS gives the
flexibility to ingest more
functionality and services.
Easily scalable
Gain trust of your customers by
ensuring their data privacy.
Incorporate two-factor
authentication and OTP.
User verification & data privacy
5. The best where your support team works the best
Build it your way and stay connected with your customers
Help your customers
quickly by verifying their
identity so that you don’t
have to ask the details
over again.
User identification Voice, SMS and video- all
integrated into your app.
Based on customers’
convenience, you can opt
any method of
communication.
Assist your customers over
video calls for installation
or demo. The virtual
presence of the engineer
will give immense
satisfaction to the
customer.
Video support Vox CPaaS provides all-in-
one support solution
voice calls, video and
SMS. Based on the way
you want to communicate
you can start your
conversation.
All-in-one support
Upgrade your system—and your quality of service
Resolving query
Get full communication systems via our
programmable APIs for your mobile or
desktop apps.
6. Security considerations
6
Secure communication between customer and support staff
Safe file sharing
Secure data encryption
Internal authentication among support staff to use the app
Go beyond expectations and deliver customer experiences that protect and empower your customers.
All interactions can be recorded and audited
7. Take your business to the next level
Keep users engaged by providing
functionalities like click-to-call, SMS &
push notifications
10-30% increases in conversion rates
Increase engagement & add value
to communication
Introduce real-time services by
integrating our APIs/SDKs.
No overhead expenses and
maintenance.
Be the 1st to WOW customers
Stay competitive
Seamlessly integrate voice & SMS
communications and data sharing into
your existing business processes
Increase value of user base by up to 40%
Enhance business operations
Vox CPaaS is a reliable
communication platform that
scales horizontally and vertically.
Get analytics and reports on app
usage to make better investment
decisions.
Get insights
A new revenue stream could be
initiated by offering premium
services pertaining to your business
and user demands.
Increase revenue
How can Vox CPaaS fuel your business growth?
8. Vox CPaaS – USPs
2
3
4
1
High throughput
Very high throughput compared to widely
deployed servers in market
.
Seamless Integration
Seamless integration with any platform/protocol and
highly customizable
Binary protocol
Binary protocol for lightning fast communication
Myriad applications
IoT enabled, easy to use, light weight & reliable
9. Developer portal, demo & Vox offering
Vox Offering
APIs & SDKs for SMS, voice and video- all features in one app
APIs and SDKs for individual functionality
White-label application with CPaaS functionality
SDK Demos
Try our Konverz app and get hands-on experience on Vox CpaaS functionality
Android https://play.google.com/store/apps/details?id=com.cavox.konverz
iOS https://itunes.apple.com/us/app/konverz/id1400120880?mt=8
Web https://konverz.vox-cpaas.com/
CPaaS stands for communications platform-as-a-service. Vox CPaaS, cloud communication platform by Voxvalley, is primarily focused on enriching customer communication channels and customer experience. It acts as a platform for businesses to combine the reliability of proven communication services with their own customer applications through the use of our programmable communication APIs. CPaaS lets developers program the entire breadth of real-time, cloud-based communications platforms into their own applications to give customers the best experience available.
Think chat, SMS, voice, and video capabilities embedded in your customer-facing applications. Yes! Vox CPaaS makes it possible. Now, you can stay connected with your customers via voice calls, video, SMS and chat.
Voice calling offers app-to-app and app-to-PSTN calling with call recording functionality. Using our voice API, voice broadcasting is also possible. SMS API for OTP and two-factor authentication safeguards customer identity and communication. By integrating SMS API in the application, alerts & reminders, notifications can be sent. Chat powered with presence features highlights the availability status of the customer.
The need for contextual communications is one of the biggest drivers for integrating CPaaS into business processes. This also helps to improve the overall customer experience. Some common applications include: video-enabled help, appointment reminders, and authentication services.
For example, a customer can click on a button in the application and instantly reach a support agent. Agents can also use contextual information about each customer to provide more customized service, such as the current items in their online shopping cart or transaction detail or previous tickets with the support department.
Vox CPaaS offers comprehensive platform for real-time communication within your application. Support agents can get in touch with customers and vice-versa via voice calls, chat or even video calling.
For instance- OTP and 2-factor authentication code can be send via SMS within the application to protect customer identity and ensure safe login. Customer query can be resolved through voive calls, chat or even video.
, Vox CPaaS makes every aspect of the build-and-deploy process a simpler, less expensive affair simply by integrating voice, video, chat and SMS in the existing application. By leveraging the capabilities of Vox CPaaS and communication APIs, businesses can offer real-time communication features to its clients for enhancing end-user experience and improving support services. A noted advantage of Vox CPaaS is easy scalability, developer friendly and ensure the highest level of security with end-to-end encryption. No need to install any hardware, just get started by integrating APIs and SDKs in the applications.
Vox CPaaS not only benefits the end-user but also the business owner. It helps to increase user engagement and ease of contacting support team by just clicking an option within the app. It also enhances brand awareness and brings good fame and reputation.
With voice, video, SMS and chat being integrated into existing applications, businesses will find it all the more easier to communicate with their customers. When end-users are empowered with an application that offers real-time communication alongside other functionalities, they will appreciate and recommend that brand.
Alongside offering benefits to customer support industry, Vox CPaaS entails significant benefits like low data usage, easy to integrate and developer friendly and supports many capabilities.
