Mara ison technologies a presentation for gabon telecom

About Mara-Ison Technologies
Strong focus on End-to End
telecom solutions; telecom
Network infrastructure
services ( active+ Passive),
Consulting Services, Systems
Integration, Data Centers,
Managed Services, VAS and
Contact Center Technology
Large Footprint in Africa with
presence in 21 countries in the
region
Multi-cultural organization
with employees from 25
nationalities
Expertise in Communications
Service Providers, Tower
Infrastructure Providers,
Banking and Financial
Services, Government, and Oil
& Gas sectors

About Zamil Infra
Telecom Infrastructure
Products & Services
Solar Farms
& EPC
Green Building& Date Center
Power transmission
and distribution
3
• Part of USD 1.26 Bn Zamil Industrial, Headquartered in Dammam , Saudi Arabia
• Group’s business interest in : Engineering, Construction, Steel, Petrochemicals, Electronics,
Manufacturing and fabrication.
• Employees more than 10000 resources in 55 countries
• Telecom operations headquartered in India, with Nepal, Philippines and Dubai as delivery hubs

• A Fourth Generation Ugandan and Chairman of the MaraGroup
• Interests in Manufacturing, Real Estate, Hospitality, Telecoms, Infrastructure,
Financial Services & Renewable Energy
• Founded his IT Company over 14 years ago which operated in over 13
African countries and is now a part of Mara-Ison
• Is the Executive Advisor for IT to the President of Uganda
• Politically well connected across Africa and an active Member of the World
Economic Council
The Board- African Experience

• Over 20 years of experience with IBM, Ericsson & ABB in APAC region.
• Was responsible for Introducing the Revenue Share based Outsourcing model to IBM with the
Bharti deal thus changing the way the world’s biggest IT Services company works.
• Led the IBM APAC Strategic Outsourcing division building a 5000+ team
• Recorded total Sales of over US$ 10 Bn with Telco customers in Japan, Australia, Malaysia, India,
Sri Lanka & Singapore.
• Was voted by Ericsson as a Top 100 Global Employee & then at IBM as a “Top Talent” he was selected
as Fortune 500’s “Top sales Person” in the world!
• Vivek along with Ramesh, conceived, developed and successfully ran the IT Outsourcing business of
IBM worth US$ 5 Billion leading a 3000 + strong team of IT professionals
• Bill began his career at IBM in Australia, India and Singapore.
• Bill has built numerous successful companies across Asia Pacific over the years. Most recently he was
serving as VP Worldwide Sales for the Sequoia Capital funded Bubble Motion
The Board – Telecom Experience

Our presence – Regions
In Africa
Nigeria Chad
Tanzania Congo B
Kenya DRC
Uganda Gabon
Burkina Faso Malawi
Niger Sierra Leone
Rwanda Tanzania
Ghana Uganda
South Africa Zambia
Madagascar Ethiopia
Burundi Cameroon
In ASEAN & South Asia
Nepal
Bangladesh
Srilanka
Thailand ( Starting next month)
Myanmar
Malaysia (Represented through
group companies)
Vietnam (Manufacturing Hubs)
Philippines
Indonesia
In GCC & Middle East
Saudi Arabia Egypt
Dubai Tunisia
Bahrain Yemen
Qatar Algeria
Oman Iran
Sudan Turkey
Syria Iraq
Kuwait UAE
In African Islands
Mauritius
Seychelles
In India
Delhi – Global Delivery
14 other locations
2 Manufacturing Hubs

World Wide Fabrication Unit
Bahrain
Ras-Al-Khaimah, UAE
Egypt
Vietnam
Italy
Pune
Engineering & Design
Pune
Chennai
Cochin
Jordan
Kingdom of Saudi Arabia
Our presence – Production Units
Application Development
Centers
Kolkata
Trivandrum

Global Partnership
8
- Full Turnkey Supply & Services
- Field Level Maintenance
- Benchmarking
- Global partnership for supplying
- Capsule Towers
- Benchmarking
- Radio Network Planning &
Optimization
- Benchmarking
- Energy Saving Solutions
- Benchmarking
Optimization
- Onshore and offshore services
for all Africa telecom circles
- Managing IT infrastructure &
Telecom BSS application
- Optical Fiber laying and
maintenance & Data Centers
support
- Supplies & Services of Telecom
Passive equipment's
- DG Rentals and partial Field Level
Maintenance
- Benchmarking
Optimization

More than unmatched
telecom domain
knowledge
20 countries presence,
with more than 1100
Resources
Engineering & manufacturing
Capabilities world wide
Solar power plant 22
megawatt
Grid and Off grid
solar solutions
As a solar EPC contractor, we
manage every phase of PV
process:
* Project Management
* Operation & Maintenance
we have Advance technologies
Expertise and skilled people to
make world class tower and
shelters.
U2opia - A global provider of solutions that
enables search, access and monetization for
Mobile and Internet
Flytxt - Provides technology to mobile
operators to enable them to play a key role in
mobile marketing and advertising. Pioneered
mobile marketing business with successful
projects such as Orange Wednesday and
Cadbury Txt 'n' Win
vRock - Services in the areas of mobile value
added services with investments in Content
and Content Related Technology Platforms and
mobile & media properties
Athenta - A product company, exclusively
focused on enhancing customer experience
and increasing technology yield, Athenta has
an innovative appliance based delivery
mechanism that is plug and play in nature
m Ventus - Specializes in Device
Management domain for telecom operators
Beyond Evolution - Operates in the ICT
domain provides end to end Solutions &
Services with special focus on Telecom/ Mobile
Applications and value Added Services (VAS).
Large experienced manpower
base with over 600 technical
personnel in Mara-Ison & over
1000 technical employees in the
group
Widespread presence in Africa
covering more than 21 countries
Partnered with 15 major global
OEMs including Cisco, Avaya,
Juniper, IBM etc.
Big blue chip clients such as
Airtel, Tigo, IBM, Avaya and
Comviva with contracts of over
USD 150 Millions
Connectiva - a leader in
protecting and maximizing
revenue and profits for Telecom
Service provider
A established next generation
platform focusing on Revenue
Assurance, Fraud Management
& Customer experience
management for all networks
Infrastructure -
Telecom & Energy
(IT)Information
Technology
(VAS)Value Added
Services
BPO operations are spread
across four continents with
operations in India, Middle East, US,
UK and Africa.
The expertise in BPO is not just
restricted to call center operations
but also in building call center
infrastructure and global manpower
outsourcing
We bring together the best of breed
processes, advanced technological
expertise and skilled people to
provide world-class customer
services.
More than 5000 call center agents
in Africa, we are equally strong and
Powerful in the Indian market
We aim to deliver services that not
just satisfy but create a delightful
experience for the customers.
(ITeS)IT Enabled
Services
Services Canvas
(NW)

Plan Build Manage
EndtoEnd
ManagedServices
Managed Services
RF Services
Site Build - EPC
O&M
Telecom Implement
Telecom Solar
Products
Towers: Zamoz 60,
Camouflage
monopoles
Lattice
Shelters
Aircons
PMS
FCU
Energy saver
Tower Monitoring
Telecom Network Canvass

RF Services
NCC =
4,5
NCC
= 2,3
NCC =
0,1
NCC
= 5,6
“ Multi-Technology, Multi-OEM, Multi-location expertise”

•Radio Network Planning
Service Area Prediction
Traditional 20m 2D Map for
GSM Network planning
New Generation 10m 2.5D Map for 3G
Network Planning
Traditionally way was useful within
GSM networks.
However, in 3G networks coverage-
capacity-services are coupled to each
others via interference
 Prediction or simulation results
reliability is crucial in business
decisions
With proper tools and analysis speed-up
proper site location identification.
When building height and orientation
information is available.
 3G network capacity and performance
can be maximised.
This secure profitability of long term
investment
 For a well-planned cell network planner should meet the following
requirements
 Coverage as required and predicted.
 Co channel and adjacent channel interference levels as predicted for maintaining good
quality of service.
 Minimum antenna adjustments during the optimization process.
 Maximum the network capacity (Erl/km2) with limited frequency band (MHz) by reusing the
same frequencies.
 Minimum changes to the BSS parameters/database during the optimization phase.
 Facilitate easy expansion of the network with minimal changes in the system
NCC =
4,5
NCC
=
2,3
NCC =
0,1
NCC
=
5,6
Coverage
Results
RF Services

•Benchmarking
2G/3G Optimization
NTC Ncell
3G Voice – parametrisation strategy
Ncell
HSDPA Throughput
NTC
 Teliasonera Optimization Project.
 Call Drop rate decreased by 29% , TCH and SDCCH congestion decreased by 82% and 41% respectively. Location
update failure rate decreased by 37% , Paging Failure rate decreased by 26%.
 New Frequency Plan for Teliasonera Network, Including Calibration of Propagation Model.
 Quality improved by 14.5%
 Redesign of Teliasonera 2G & 3G Network to improve Network Performance and Quality
 3G Call Drop Rate decreased by 39%
 Optimization for Rollout 2010-2011 Sites.
 BCCH, HSN,MAIO, Scrambling code, CE, Neighbour planning, TRX expansion, Parameter retuning.
 Feature Trials and Parameter Standardization.
 AMR Power Control, Mono-BCCH, EGPRS Link Adaption, Multi-Band Networking, Frequency Assignment Strategy etc
Benchmarking & Optimization Services

Case Study- Border Area Testing & Certification
Allowed Coverage Area
Distance to Border
Actual Coverage Range of GSM 900
500 mtrs
Call Completion NOT ALLOWED
THE QUESTIONS:
1. How do we disable the
call Completion within the
Actual GSM Range of
Coverage?
2. How do we certify this?
That would require
physical verification.
WHAT
AIRTEL
WANTED
Define the methodology to
implement and activate the
timing-advance feature of call
rejection for calls that are
connected beyond the 500mtr
range.
Conduct a actual Road
Drive Test along the
border and find
Problematic cells and
rectify their timing
advance calibration
Cross-verification and
certification of actual
implementation based
on survey results
conducted post
implementation
INDO-NEPAL Border Area Coverage Spillover Sensitivity

Case Study- Benchmarking (Voice & Data) Coverage-
Aircel- Pan India
 The extensive exercise across 14 metropolitan cities required
• A very good Project Management team optimally utilized in space & time
• An excellent understanding of RF parameter analysis
TEMS
INVENSTIGATION
Sample Road Map of where the Data &
Voice Benchmarking Survey was conducted
 All the 4 Operators’ SIMs were connected
to the same TEMS Investigation to enable
capturing of real time comparative data
 The data was later segregated using the
tool and then compiled into a analysis
 The analysis was represented in a coverage
map highlighting the coverage capabilities
of each network
Operator 1
Operator 2
Operator 3
Operator 4

CellMax chose us to
help them conduct
antenna comparison
trials across all
operators
Antenna testing for Airtel , Vodafone, Idea & Aircel-
India & Srilanka
The purpose of the activity was to check the improvement of the radio network after replacing
CellMAX high gain (21dBi/65 24dBi/33) & antenna with other existing antenna i.e. kathrein &
Andrew on tower with same height, tilt, power.
P2P comparison of Rx level, Rx quality, SQI for both high gain CellMAX & kathrein antenna
KPI comparison of CellMAX antenna & existing antenna
Marketing Result:
Customer’s purchased
CellMAX antenna worth
over 12 MN USD

Kathrein antenna
was already
installed on site.
First we checked
azimuth and tilt
and set 0 degree
tilt. Also checked
VSWR and alarm
on site. Site should
be 100% Ok
before starting
drive test
Existing Kathrein Ant Dismantling Kathrein Ant Installed Cellmax Ant
TEMS
INVENSTIGATION
TEMS
INVENSTIGATION
Drive test- Kathrein Drive test-Cellmax Data Post processing
Drive test was done
in car with external
antenna kept on the
top of the car. TEMS
investigation tool
was used for
collecting drive test
logs for pre decided
drive test route.
Data was collected
in Idle as Dedicated
call mode
After drive test one
week KPI was
monitored for both
cells of kathrein
antenna. with help of
installation team after
one week both the
kathrein antenna was
dismantled from site
under test
Then CellMAX
antenna was
installed on site at
same azimuth, tilt. All
alarms and BTS
operation activity
was on site & BSC so
that conditions
should be same as in
case of kathrein
antenna drive testing
Drive test was done
in car with external
antenna kept on the
top of the car. TEMS
investigation tool
was used for
collecting drive test
logs for pre decided
drive test route.
Data was collected in
Idle as Dedicated
call mode
After drive test &
logs collection
further we move
towards analysis
of data for both
the antenna. Map
Info post
processing tool
was used for
analysis. Logs are
exported in excel
form so that we
can compare P2P
 Technical Result : 1 CellMAX high gain 21dBi/65 found 2.3 dB more signal strength as comparison to 21dBi/65 kathtein
antenna throughout the drive route
 Technical Result:2 CellMAX high gain 24dBi/33 found 3.15 dB more signal strength as comparison to 21dBi/33 kathtein
antenna throughout the drive route
Test Results

Network Audit : Radio, Active and passive
Components
22
 Radio Network Audit for 1850 BTS sites for Aircel across India
 Aircel wanted to know the Quantity of idle inventory
 Up-to-Date asset inventory system
 Helped Aircel in analyzing the current assets level and its utilization
 Helped Aircel recovering unutilized inventory worth 15 MN USD - resulting in direct savings
• Find out the # /
make of GSM &
MW antennas
installed on
tower
• Find out the DG
make/ rating &
date of
installation / last
service date
OMT
• Find out the
PMS make/
rating & date
of installation
• Find out the
Battery bank
make / AH rating
& dt of
installation /dt of
last service
• Find out the # of
TRX, CDU and
their Sr. #
/model no.
make
• Noted all the
data in note
book to make
final Excel sheet
for audit
exercise

“ Our experience ranges from Seas to forests ”
Palm Monopole @
Mauritius
Draining flooded foundation @
Ganges plains
Site Built - TSP

TSP
Products
Passive
Implementa
tion
Telecom
Implementa
tion

We offers a host of infrastructure build services in Telecom sectors -Passive Infra and in the
Power Sector – Transmission Towers
We proud to have satisfied clients both in the domestic and international market in the telecom
sector for Operators like Airtel, Reliance, Tata, DoCoMo, Telia Sonera, Emtel, MTML (Mauritius),
Helios Tower (Nigeria), STC, Mobily and Etisalat among others.
Since 1987, Zamil has been offering Telecom & Transmission tower supplies in countries such
as Saudi Arabia, UAE, Sudan, Qatar, Oman, Bahrain, Nigeria etc.
Our manufacturing & engineering capabilities in Ras-Al-Khaima, Vietnam, Egypt and India, allow
us to be efficient and very cost effective with a very quick response time
Our Experience ranges form Himalayas (Nepal) to Forest (Africa) to Sea (Mauritius) to
Dessert’s (Dubai & Saudi)
Site Built

Monitoring
Sensors
Control Logics
Analytics
Server’s
Data over GPRS
Over The Air
(OTA)
Site Monitoring
& Control
Building Logics
between
multiple
temperature
zone
Efficient Energy
Utilization
Efficient
Switching &
power loss
management
Site Energy
Management
Site Survey &
Site Acquisition
Civil Work
Tower & Shelter
Erection
Electrical
Equipment, RF
Installation &
Commissioning
RFE & Site
Acceptance
Site Built
(Turnkey Service
Provider)
3rd Party Supplies
Diesel Generators
48 V DC power
plant
VRLA/T-Gel/Ni Cd
batteries
Battery Chillers
Electricals
Power systems All Electricals
Air conditioners
Window & Split AC’s Precision Air Conditioners Free Cooling based AC’s
Shelters
Towers
Lattice Towers (15
mtr to 90 mtrs)
Tubular, Hybrid
Monopoles &
Palm Tree Towers
Camouflaged
towers
In house products
Product Portfolio

Structural and Mechanical Design
• Generate Conceptual Design
• Create Detailed Drawings
• Assembly
• Form, Fit, and Function Analysis
• Create/Verify Operational Documentation
Structural Analysis
• Stress Analysis/FEA Modeling
• Fracture Analysis
• Dynamic/Modal Analysis
Testing
• Operational Tests
• Integrated Tests
• Qualification Tests
• Acceptance Tests
Zamil- Engineering Capabilities

Structural and Mechanical Design
• Definition of technical performance requirements
• Development of design concepts and preliminary analysis
• Support customer system, component design, and Interface Control Document
development
• Certification and QA/QC of mechanical systems and subsystems
• Provide design and checking support to meet engineering goals for system
applications
• Provide Preliminary, Detailed, and Critical Design Review Support
Structural Analysis
• Perform classical stress analysis and finite element analysis for structural and
mechanical systems
• Recommendations for design modifications and optimization
• Review of safety documents and identification of critical design issues
• Preparation of computational models for fracture analysis
• Perform structural beam instability, column buckling, beam-column, shear web
buckling, and shell stability analysis
• Perform engineering analysis tasks in the areas of dynamics, controls, and
simulations of dynamic systems
• Develop integrated loads and dynamic analysis for super structures
Engineering Capabilities

60º Towers
Revolutionized Tower design
Hot rolled 60 Degree Tower HT Legs
State of the art CNC machine for punching
Three legged design lightest and strongest compared
to 4 Legged Angular, Tubular and hybrid Design
Lighter Foundation
25 % saving in weight and cost compared to any tower
in its category

The Palm Monopole
Innovative and concealed process of building the
designer tower – requires more than just telecom
project management
Finally Everything Camouflaged
Camouflaged Monopoles

The Shell Site is a fully encapsulated design,
prepared for indoor and M-R radio configurations.
With the possibility to customize the design with colors and
lightning, thereby creating unique landmarks which can be
appreciated by the general public and also provide branding
opportunities
Global
Partnership
with Ericsson
• Speeds Up Site
acquisition
• Superior Design
• Low Power
Consumption
• Improved
Aesthetics
• All Equipment's
except DG
encapsulated
Capsule Towers

Boasts of state of art manufacturing facilities
which provide top of the line products.
Our intelligently designed towers cater to your needs of setting up sites
at any geographical location and minimizing footprint. Our extensive
portfolio of towers can be categorized into three types of towers –
Self-Support Towers (which include Ground Based
Towers, Roof Top Towers and Shel Towers)
Guyed Masts and Poles (which includes
Roof top poles, Wall Mounted
and Monopoles).
Makes towers which range from 6
mtr mini tower to 120 mtr ground
based tower for multiple wind
speeds and choice of loadings and
also provides you the option of
outsourcing cable and antenna
management.
Lattice Towers

Panels for shelters produced
using PU painted aluminum or
galvanized steel sheets.
The modular design and
inherent strength achieved by
this process for making panels
accompanied with extra
reinforcement in the floor
panels makes it possible to
manufacture and install
practically any size of telecom
shelter, at any available ground
based or roof top site with a
minimum of civil work.
State-of-the-art shelters designed to
provide housing & protection to the
high value telecom equipment.
• Self supporting with metal puff
sandwich panels and specially designed
doors.
• Corrosion resistant, dust and dirt proof
• Conforming to the most international
standards
• Specially designed (tailor made) as per
customers requirements.
• Lightweight high seismic resistance
Shelters

Zamil, Bahrain
Zamil, Ras-Al-Khaimah, UAE
Zamil, Egypt
Zamil, Vietnam
Zamil, Pune & Manesar, India
 Modern equipment and high level of automation
 Fully automated PUFF manufacturing line
 Automated lines for air conditioners and PMS
 Full fabrication steel plant for towers
 Combined daily output capacity of 2500 Acs and 500 PMS & a
monthly capacity of 4000 metric tons of steel for towers
Manufacturing Proficiencies

Testimony of quality and product integrity.
International Certification & Quest for Excellence

TSP- Mauritius
 TSP project for Emtel Mauritius
 Island Conditions required engineering & project innovations..
 Commissioned 30 sites in record time
 Challenges- Geography, engineering, sourcing
Civil Work Electrical Work Tower Erection
Sandy Soil Special
Framing and
Foundation was
Required
Extra-Caution to be
ensured while rolling out
earthing due to tropical
rains and water loggings
in the island
Tower Erection
conditions were different
– High Wind issues in
addition to limitation to
height
36
Challenging Ground
Conditions
Challenging Safety &
Precautions
Challenging Construction
Parameters

TSP- Bihar India
 TSP project for Bharti Infratel
 High water table posed a challenge in civil & foundation works
 Commissioned 500 sites in record time
 Challenges- Remote sites, soil quality, availability of labor, flooding of sites

TSP- Nepal
 TSP project for ZTE
 Challenging mountainous terrain with head load
 Commissioned 650 sites
 Challenges- Remote sites, Hard rock sites, head load, extreme weather

Few EPC Projects
Customer Operator Scope Sites Country
Huawei N Cell EPC + Supply of AC, DG, and other
accessories
250 Nepal
Aircel Aircel EPC + Supply of AC, DG,PMS and other
accessories
2000 India
Bharti Infratel,
TVI, ATC
Multiple EPC + Supply of AC, DG, PMS and other
accessories
3000 India
ZTE N Cell BTS+MW installations 50 Nepal
Huawei N Cell BTS+MW installations 200 Nepal
ZTE N Cell Off Grid Solar installations 50 Nepal

Standard Air conditioner
• 1 Tr, 1.5 Tr, 2 Tr Window AC with Controller Box
• 1 Tr, 1.5 Tr, 2 Tr Split AC with Controller Box
Special designed Air conditioner with FCU
• 1.5 Tr, 2.25 Tr, 3 Tr AC with FCU unit &
ZES controller
• Ambient temperature: 0-50 °C
• Humidity: 5 to 95% RH
• Altitude: max. 1000 m above sea level
•Nominal mains voltage: 230VAC & -48VDC
•Nominal frequency: 50Hz
Highly efficient & reliable design with scroll compressor, corrugated fin and IG tube type condenser & evaporator coil.
Capable of handling 230VAC single phase for normal operation(Supply voltage availability) & in case of power
unavailability free cooling would run on -48VDC to maintain shelter internal temperature at set point.
Compressor has reliable R22 refrigerant.
Air Conditioners

The Actual & Effective use of Batteries
which has been under utilized by
Mobile Communication Service
Providers.
The Effective use of Ambient
Temperature by Using a controlled
Blower (Free Cooling Unit)
A Technology driven Box which can do
the Intelligent handling of all the
parameters.
Sample Results for a Day
 On Second Day, Battery Threshold Voltage reduced to 40.0V.
• AC trigger ON set at 34 degrees and AC Switch OFF at 27 deg C
• FCU trigger ON at ambient temperature below 29 deg C
• Total time Span 22 Hrs:
• DG ON – 20:00 to 03:00 hrs = 7 Hrs
• DG ON – 10:30 to 18:00 hrs = 7 Hrs 30 min
• DG OFF – 03:00 to 10:30 hrs = 7 Hrs 30 min
• FCU run Hours:
• FCU Run Hours – 03:15 to 10:15 hrs = 7 Hrs
• AC Run Hrs. including intermittent Cut IN - Cut OFF
• AC Run Hours - 20:00 - 03:00 Hrs = 7 Hrs
• AC Run hours – 10:30 – 18:00 Hrs = 7 Hrs 30 min
Energy Saver Implementation
• The Solution has already been installed in Nigeria with the
largest Tower Co-Lo Company.
• The 24 hrs. ambient temp variation is between 27-350C.
• The Batteries for the project: NiCad Batteries.
• The results achieved :
• Late Evening till Late Morning hrs, the ambient temp
remains suitable.
• Use of Free cooling in the above period
• The DG remained on Rest Mode during this period
• Data for 4 days with different temp and battery settings
analyzed and being presented here for reference.
DG ON - 56.8 %
Fuel Saving (DG OFF)
– 43.2 %
Energy Saving- FCU

Energy Saving- Li Ion Battery
Battery Structure
• Small in volume and light in weight
• Long cycle life
• Green and non-polluting
• Good performance in high temperature
• Excellent power characteristic and etc
• Short charging time
• 0.6C5 charging rate
Advantages

“ Our experience ranges from chill of Himalayas to heat of
deserts”
Managed Services - MS

AirConditioner
CorrectiveMaintenance
Shelter/BTSRoom
PreventiveMaintenance
Site Maintenance
System Room
Antenna/Feeder System
Shelter/ BTS Room (Active
Units)
Tower System
Infrastructure of Site
Air Conditioning System
Energy System (Passive
Units)
Generator
Alarm System
Maintenance
Battery Testing
High Temperature Alarm
due to AC failure
Smoke Alarm
DG Fault
Power Plant fault
Aviation Light fault
Servo Stabilizer f ault
Battery Bank fault
EB neutral fault
AC control panel
Servicingof Indoor/Outdoor
units of AC
Refrigerant/Gasfilling at the
Outdoor units
Checking of Load,
Compressor pressures and
rectifications
Availabilityof AC remote at
site
Replacementsof PCB, fan.,
etc
Maintenanceof BTS room
like Ceiling, water tightness
and flooring.
Earthing of all electrical
equipments.
Roxtec/Hatch plate-sealing
of all holes
Checking of Fire
extinguisher,dust, heat,
noise etc..
CorrectiveMaintenance
AnnualSiteCheck
AnnualMonsooncheck
PreventiveMaintenance
Check BTS
hardware – CDU,
TRx and
connector cables
Check and record
VSWR of each
cable and feeder
Rx level of
Microwave link Dispatch of Engineer
to the site on
identified or
suspected site
Fault identification &
replacement of
identified unit
Restart of Power
Cycle faulty units in
GSM network
Record Actions
Report on problems
resolved
Report all
escalations
Passive
Active
Maajor Activity Description Gold & Silver
Packages
SLA Measure
DG Routine
Maintenance
Generator
Maintenance for
250 hrs Service
intervals
generator
250 Hours –
Type 1
500 Hours –
Type 2
100%
achievement of
Maintenance
Schedule
DG Routine
Maintenance
Generator
Maintenance for
1000 hrs Service
intervals
generator
1000 Hours –
Type 1 &Type 2
100%
achievement of
Maintenance
Schedule
Develop own/rented fuel distributor network to deliver fuel various
sites which are regionalized.
Each filling is checked and done in presence of a generator
technician .
In sites with grid connection, the power meter data will be collected
by the site technicians during regular preventive maintenance visits.
Data is collected for calculation of Fuel consumptions and raise the
alarm’s on if any abnormalities .
Based on site information the and data various fuel consumption
trends are studied
Few critical areas fuel anti theft tanks have been designed and
supplied to cater the fuel theft problems.
Regular independent site audits are conducted
Fuel Filling
DG Services
Scope

Managed Services- Nepal
46
• 1000+ sites, with active, passive, fuel, utility, Estate management
• Customer- ZTE, End user- Ncell
• Project running successfully since 2009
• Challenges-
• Tough terrain
• Fuel Head-load (12 days trek on foot, ponies)
• Remote sites ( base camp site Mt. Everest)

Meeting Operational challenges- Nepal
Snow Operations Commuting..
High Altitude
conditions

Managed Services - Middle East
Clients Region
Electromechanical Scope of work in UAE Region Ongoing Project
Rental DG with I&C and
Regular Maintenance
Fuel Filling
Supply and Maintenance of
ACs
Supply of
New DG
Supply of New
ACs
Scope
No of DGs
Under
Maintenance
Scope Scope
No of ACs
Under
Maintenance
ETISLAT UAE Yes 175 Yes Yes 55 300 100
DU UAE Yes 135 Yes Yes 152 200
Almasood UAE Yes 547 50
PTS UAE Yes 184 Nil
Hayat UAE Yes 30 150
Total 310 968 300 500

Managing operational challenges- ME
Desert Conditions (Dust &
Temperature Variations)
Frequent DG maintenance
schedules
Frequent AC maintenance
Frequent compressor & coolant
checks

Telecom Solar
With the development of the existing 22
MW of solar capacity has acquired strong
skills in the areas of technology
procurement & project
Management for all solar applications
Given our credentials, We have developed
solutions for the Telecom Industry
• Under Energy saving
• Rural Telephony
• Green Site initiatives
• Fiber Optic & Microwave
Repeaters
• Multi Access Radios
• V-SATs

Solar EPC
Portfolio
Solar Power EPC
Infrastructure Services
• Provides consulting, design, procurement and construction
• Significant experience in project management gained by the project in the house 22 MW solar EPC work for PEDA
• Partnership with suppliers world-class technology such as Kyocera, DuPont, AEG
• Solar EPC company should be important source of revenue from FY12 on words.

• In the solar sector, Zamil Infra provides consulting, design, supply
and build services. It has acquired significant project management
experience through the hands-on deployment of 22MW plants
currently in Rajasthan, Gujarat and Haryana (India).
• During its deployment phase, ZIPL partnered with world class
companies like Kyocera, DuPont and AEG, and today boasts of excellent
relations with the same.
• ZIPL has been able to execute challenging projects, despite
surmounting odds and challenging environments. Difficult weather or
terrain, the ZI team adapts quickly and has delivered consistently
bringing accolades to the company. ZIPL completed three solar
projects, a total of 22MW, in record time never comprising on quality
and delivery expectations.
PV Solar- Overview

Power Developer
• IREDA
• 1 MW – Narnaul – Haryana
• 1 MW – Godelai – Rajasthan
EPC
•ON Grid
•1 MW – Narnaul – Haryana
•1 MW – Godelai – Rajasthan
• 20 MW – Dahisar – Gujarat
•OFF Grid
•50 KW Punjab Heritage (PEDA)
Zamil Portfolio

20 MW On Grid Solar Plant – Gujarat
• Completed in record 108 days

Anandpur Sahib, Punjab
Installation Type : Ground Mounted
Location : Ropar, India
System Size : 15kWp
System Type : Off Grid
Wagha Border, Amritsar
Installation Type : Ground Mounted
Location : Amritsar, India
System Size : 35kWp
System Type : Off Grid
Off grid projects - Punjab

July 1st week July 2nd week August SeptemberJune/July
6.75 Acre _Site Pachnautta,
Narnaul – when acquired
Structure foundation @
150 piles per day
Panel Mounting, Junction
Box & Electrical Cabling
Site Levelling,
Demarcation
80% Structure
Foundation complete,
Control room 30%
Installation &
Commissioning :
• Transformers
• LT & HT Panels
• Switch Yard
• Power Integration
• Testing &
Commissioning
End October
Timeline Photos – Haryana – 1 MW

Sept 1st week Sept 2nd week Sept 4th week Oct 1st weekSept 1st week
6.18 Acre _Site Godelai,
Shergarh – when acquired
Structure foundation &
Control Room
Panel Mounting, Junction
Box & Electrical Cabling
Site Levelling,
Demarcation
40% Structure
Foundation complete,
Control room 30%
Installation &
Commissioning :
• Transformers
• LT & HT Panels
• Switch Yard
• Power Integration
• Testing &
Commissioning
End Nov
Timelines Photos – Rajasthan – 1 MW

•A JV between ISON and MARA Group (USD 1Billion); Headquartered in Dubai, with
subsidiaries in Africa across 20 countries employing about 300 People from 15
nationalities
•Achieved revenue of USD 8 Million in first 8 months of operations; Projected revenue
@ 50 MUSD for FY 2012
Mara-Ison Technologies
IT services with Telecom Domain
IT Services and Solutions
South Asia, Africa, Middle East
Focuses on providing IT services and solution to
Telco’s across the entire IT and
On Shore Delivery
Unique Telecom-IT Competencies
Unmatched Agility & Flexibility
Delivering to 40 Telcos across 28 countries
Global Innovation
6 Strategic Business Units
Focuses on providing specific products to Telco’s
Marketing & Offer Management
Mobile Advertising
Mobile DM & Self Care
Mobile Social Networks
Mobile Content Platforms
Infrastructure Management
Part of the African
Leaders Retreat
Nominated Global
Growth Company
Member of the
Commonwealth
Business Council
Mara
Recognitions
IT Services

MARA-ISON
Providing IT &
Telecom SI & Support
Oracle Gold Partners
Cisco partners
Avaya Partners
Partners with IBM,
Dell, HP & Several
Global OEM’s
• Comprehensive IT Infrastructure & Telecom BSS Applications Support.
• Implementation of BSS for pre-paid and post paid in Africa, Bangladesh.
• Chosen partner for all IT supplies and SI requirement
• Multi year contract covering 16 African countries for supply, implementation,
operations and management of end to end call centre technology solution
• Offshore and onsite application development and application support services for
BSS/OSS platform and VAS & IN Applications
• Multi year contract for covering 8 African countries on a SLA basis
• Chosen partners for all IT delivery & SI requirements
• Multi year contract for covering 8 African countries on a SLA basis
• Chosen partners for all IT delivery & SI requirements
Server and
Storage
Operations
Application
Management
Services
End User
Services
Network and
Security
Operations
Data
Center
Network
Operations
Center
Security
Operations
Center
Service Desk
Hardware Supplies
(all Datacentre
equipments)
Software &
Applications
PCs &
Peripherals
Supply&
support
servicesServices
Solutions
Supported OSS Contact CentreValue Added
Services
IN & BSS
Product
Services
Portfolio

 Applying in-depth understanding of Telecom Industry, the company currently supports its clients across the
entire range of end-to-end IT solutions requirements making it a one-of-its-kind IT services and solution
provider in African market
 The company provides solutions in areas of :
 Operational Support System (OSS)
 Billing Support System and Intelligent Network (BSS & IN)
 Value Added Services and Service Delivery Platform
 Contact Centre Technology
Operations Support
System (OSS)
 Service Assurance
 Customer Experience
Management
 Network Management
Systems
 Network Inventory
 Service Inventory
 Activation &
Provisioning
 Asset Management
Business Support
System (BSS)
 Converged Billing &
Rating
 Converged Care
 Pre-Paid
 Differential Billing
 Revenue Assurance &
Fraud Management
 IN based services
 Mediation
 Interconnect
 Dealer Management
 Number & SIM
Management System
VAS & Service Delivery
 Messaging
 Subscription
Management
 Telco VAS Apps viz IVR
based App, cRBT, BGM
 Content Platform
 Location Based
Services
 Mobile Advertising
 Mobile Marketing
 Social Network Apps
 User Generated
Content
Contact Centre
Technology
 Unified and Virtual Call
Centre
 Multimedia
 IP based IVR
 Speech Enabled IVR
 Automatic Call
Distributor
 Predictive Outbound
Dialing
 Interaction Recording
 Computer Telephony
Interface
Service Offerings

A full lifecycle approach to subscriber
analytics that can optimize
operational effectiveness AND
customer life time value
Connectiva
Subscriber Data Analytics &
Monetization

Spanco BPO offers a wide spectrum of leading edge services to ensure optimal service
experience for customers. We bring together the best of breed processes, advanced
technological expertise and skilled people to provide world-class customer service while
simultaneously reducing the associated costs. We aim to deliver services that not just satisfy
but create a delightful experience for the customers.
 A Joint Venture between ISON Group of Companies &
Spanco BPO
 Headquartered out of Dubai, present in
African countries
 Projected revenue @ 50 MUSD for FY 2012
 Services Matrix
ITeS Services

Managing 65% of total
outsourced work across 6
countries.
Nigeria Tanzania Kenya
Burkina
Faso
Niger Chad Rwanda Uganda
With our comprehensive BPO service
offering, telecom companies can benefit from:
• Improved customer acquisition and increased
market share
• Enhanced customer satisfaction and increased
customer retention
• Reduced costs and improved profitability
• Improved cash inflow and maximized revenue
generation
Portfolio

Carrier-Class operations center provides
24/7, uninterrupted service delivery with
100% power back-up and redundant data,
telecommunications and internet links
High Class
Infrastructure
•Multiple service providers at all locations
•24x7 operations by a dedicated global technology team
•Flexible, three-tier Business Continuity Planning (BCP) architecture with the ability to scale
and customize plans based on individual risk assessments
•A technology and telecommunications team of senior associates with extensive
experience in applications development, network management and technology
operations that manage the infrastructure requirements for Spanco BPO and our clients
•World class ACD solutions with integrated IVR, CTI, Voice mail, reporting, monitoring and
recording solutions
•ISO 27001 compliant & PCI DSS Certified
•Multiple independent international private-leased circuits connecting U.S. PoP with
Mumbai facilities in fault tolerant mode
•Flexible, three-tier Business Continuity Planning (BCP) architecture with the ability to scale
and customize plans for any of our global delivery centers based on individual risk
assessments
•High Speed Internet Bandwidth from multiple ISPs
•A technology and telecommunications team of senior associates with extensive
experience in applications, network management and technology operations that manage
the infrastructure requirements for Respondez and our clients
•Proven systems integration capability across multiple geographies and client systems
•Collaboration with best-in-class technology partners to provide stronger support to our
clients
•Well-tuned and configured network with efficient breakdown management systems that
ensure client processes are not affected in critical or disaster situation
Real-time Management
dashboard: Enables real-time
visibility and transparency for
sales/conversions data and
process monitoring
Value Added
Technology
•Lead Management System: Online platform for sharing and updating
customer requests and sales leads
•Real-time FOS: Mobile application that provides online tracking, management
and monitoring of sales or collections via GPRS enabled cell phones
•Payment Gateway integration with IVRS: Provides a secured environment for
payment transactions via IVR in an encrypted format, making transaction
highly secure and PCI-DSS compliant
•SMS Text Message Outbound Service: Self-service platform that delivers mass
or customized group SMS/text messages to your opt-in database to support
marketing initiatives
•SMS Inbound Service: Collects, reports and manages customer responses,
opt-ins and opt-outs
•E-mail Blaster: Sends customized e-mail messages to individual customers, or
groups for segmentation purposes, also manages opt-outs
•Web service or FTP Hot Lead Integration: Automatically fetches list data from
a client via FTP or web service, and loads it into the dialer for outbound call
campaigns
The Differentiator

Marketing &
Offer
Management
Mobile
Advertising
DM & Mobile
Self-Care
Mobile Social
Network
Mobile Content
Platform
Real Time
Subscriber
Data
Analytics
Subscriber
Value
Optimization
Consumer
insights;
Assured
privacy
Address the
OTT Threat
Over 10000
devices and
growing
Reduce
Customer
Care TCO
Multi Bearer
Mobile Social
Network
Monetization
Address the
OTT Threat
Multi-Modal
Premium
Content
Alternate
Billing
Modes
Development Team – Software Skills, Processes & Systems
The Innovation Portfolio

…through a hub-based competence structure
71
Kenya (East
Anglophone)
Nigeria (West
Anglophone)
Dubai
(Middle East)
Burkina Faso Chad
Niger Congo B
Seychelles Malawi
Madagascar
Sierra Leone
ZambiaTanzania Uganda
DRC (Franco-
phone)
Regional Hubs Operational Centers
India Center
for L2+ & L3
Support on
All Areas
Global Hub
Ghana
Bahrain Saudi Arabia
UAE
Bangladesh
Mauritius
Nepal
Rwanda
Gabon
Qatar
Presence through Group Companies

Service Expertise
• The Group has extensive services experience in India, Nepal, 14
African countries, Mauritius, Middle East & South East Asia.
Global Execution
Capability
• Execution capability in over multiple countries and project
management experience of managing large geographically
spread projects involving multiple OEM technologies
Human Capital
• Trained and skilled resource base for telecom Network, IT , ITeS,
VAS domains, in all major technologies and project services.
Relationship
• The Group enjoys relationship with its technology partners such
as Zamil, Mara Group Africa, Spanco, IBM, HP, Emerson, Kyocera,
and others to provide a complete bouquet of Services
Multi Partner /
Platform Expertise
• With the requisite partnerships, skilled resources and
experience, we can cater to the needs of the Telecom companies
in all domains
The Value Proposition

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