2. Categories Platform as a Service (PaaS) Software as a Service (SaaS) Infrastructure as a Service (IaaS)

6. How Cloud Computing Works

13. Sales Cloud (The world's #1 sales application) Give reps, managers and execs everything they need to focus on what’s important: more selling and less administration. 1. Close more deals — faster 2. Gain real-time visibility into sales 3. Collaborate instantly and know what matters App Exchange Mobile Partners Analytics and forecasting Content library Email and productivity Approvals and workflow Jigsaw data services Opportunities and quotes Marketing and leads Accounts and contacts Chatter

14. Service Cloud (The future of customer service) Provide faster, more responsive service across every channel — from the call center to the social Web. With the Service Cloud 2, you can: 1. Keep agents productive 2. Reduce service costs 3. Satisfy every customer Contracts and entitlements Mobile Partners Search Community Email Analytics Knowledge Social Customer portal Call center Chatter

15. Cloud Vendors (The Top 150 Players in Cloud Computing http://in.sys-con.com/node/770174 ) Symetriq Nimbula Nimbus Gigaspaces Elastichosts Elastra Cloud Leverage enStratus Citrix Cohesiveft 3LeafSystems Arjuan Cloud scale Cloudera CloudWorks Dell AT&T Boomi EMC Intalio VM Ware BlueWolf Appnexus Kaavo Reliacloud RackSpace Appistry Appiro 3Tera Skytap Cloud9Analytics GoGrid Synage Hadoop Akamai 10 Gen IBM HP Enomaly Joyent Monitis Cirrhus9 Right Scale Wolf Frameworks Flexi Scale Cloud Share NetSuite Force.com Amazon Google

19. Cloud Diagrams ( http:// www.cloudtweaks.com /cloud-diagrams/ )