END RESULT ! Whether it is the end result of your audit or you want to audit the end result of the orgaization\'s activities - both are relevent ! Please view this presentation for a more clear understanding...
19. Balanced Scorecard Model S.No. FINANCIALS Owner Plan Actual Weightage 1. Contribution as % 6 % of Sales 2. EVA (Economic 6% Value Addition) 3. Sales 7% 4. Sales growth over 6% previous year- value terms 25% BOX 1
20. Balanced Scorecard Model S.No. CUSTOMER Owner Plan Actual Weightage PERSPECTIVE 1. Net Line Service 8 % Level 2. Measure Brand 8 % Strength 3. Percentage of 9 % complaints - (resolved within 72 hours - 10 cities) 25% BOX 2
21. Balanced Scorecard Model S.No. INTERNAL Owner Plan Actual Weightage PROCESS 1. Employee 8 % involvement in Cost Reduction 2. Development of 8 % an outsourcing model - Activity ‘X’ 3. Recovery 9 % (Manufacturing Operations) 25% BOX 3
22. Balance Scorecard Model S.No. LEARNING & Owner Plan Actual Weightage GROWTH 1. Layout issues 8 % 2. Business Loss 8 % Tracking system 3. Development 9 % of core team to focus on a particular efficiency 25% Total of all boxes 100 % BOX 4
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29. Economy, Efficiency and Effectiveness Planned Inputs Planned Progress Planned Outputs (Policy Objectives) EFFICIENCY Actual Inputs (Resources Used) ECONOMY EFFECTIVENESS Process Actual Outputs (Output Achieved) Relationship between inputs, processes and outputs and between economy, efficiency and effectiveness
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39. Adopt a Standard “ Each audit should be complete, accurate, objective, convincing and clear.