1. 21 Things
We’re
Learning
At
Fab.com
10-12-11

2. 130 Days
Ago
Fab.com
Didn’t
Even Exist.

3. Now,
We’ve Got
750,000
Members,
3M Visits/
Month,
$100K
sales days.

4. It’s
Humbling.

5. It’s
Exciting.

6. It’s
Challenging.
We never
imagined
we’d grow
so fast.

7. Here are
21 Things
We’re
Learning
As We Go:

8. (1) Do 1
Thing.
Find 1 thing you
can do really well
and
focus entirely on
that one thing.

9. (2) Say No!
Don’t do anything
else except for your
one thing. Say no to
meetings, ideas,
proposal, b.s.,
outside of your core
1 thing.

10. (3) It’s
Always All
About The
Product.
Our virtual products
(website & apps)
and physical
products (design
objects) must
delight every day.

11. (4) Keep it
Interesting.
No one comes back
to check out the
same thing every
day. Keep it fresh,
exciting, and
unpredictable.

12. (5) Make
People
Smile.
We’re not in the
design sales
business, we’re in
the design
inspiration
business. Inspire
people and the
sales will come.

13. (6) Service
Matters
More Than
Sales.
Sales go up and
down. Service lasts
forever.

14. (7) Do
Whatever It
Takes To
Make
Customers
Happy.
Get it right and
they’ll tell their
friends. Get it wrong
and they’ll tell the
entire world.

15. (8) Make
Mistakes
Take risks.
Move fast.
Learn faster.

16. (9) Recover
Quickly.

17. (10)
Apologize.
Own your screw-ups.

18. (11) Strive to
HaveYour
Customers LOVE
Every Interaction
With Your Company.
Push your team to live this dream.

19. (12)
Celebrate
Your
Challenges
Force the team to
focus on why you
suck, even while
you’re growing.

20. (13) Don’t
Focus Too
Much On
The Vision.
Winning is all about
execution.

21. (14) Be
Transparent.
The more people
know, the better.

22. (15) Measure
Everything.

23. (16) Grow
Your People.
Coach your team to
scale with the
opportunity.

24. (17) Fill Your
Gaps.
Bring in new talent to
spur further growth.

25. (18) Hire
Smarter.
Hire people who
are better at their
jobs than you
ever could be.

26. (19)
Maintain
Perspective
Success is fleeting.

27. (20) Say
Please &
Thank You.
People do things
because they want to,
not because they
have to.

28. (21) Have
Fun.
Life’s too short to do
it any other way.

29. Feedback?
jason@fab.com