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Coachfederation.org/
                                                                             ICFGlobal2012

                                 Coaching the Distance:
                                 Bridging Cultural Gaps
                               Seamlessly with Technology

                                    Patricia Weiland, PCC (USA)
                                    Ralf Wolter, ACC (Germany)




Coachfederation.org/ICFGlobal2012        Copyright HPCG® , Sage Strategies 2012           1
For Your
Reference                                                                          Abstract
 Coaching the distance – bridging cultural gaps seamlessly with technology
 Who would you coach if technology was easy for you to use?
 Does using technology create anxiety for you?
 Are you aware of the opportunities in the virtual world?
 Are you familiar with cultural aspects of coaching globally?

 No longer is a lack of knowledge of communication technology an excuse in today's global coaching and
 business world. Meeting your clients where they are might mean that you have to create a virtual space to
 hold the coaching conversation. Modern communication technology is becoming more relevant and more
 interesting to clients and is easier to use than ever. You and your client are both on the same page when
 you use technology for coaching in the virtual world. Attend this session to get tips and tricks to bridge both
 culture and technology.

 Join this interactive session to experience "coaching the distance", including real-time demonstrations using
 the latest technology. The demonstration will show you how to leverage technology for better understanding
 in your coaching sessions. Learn how to create incredible brainstorming with a virtual white-board. Ensure
 accountability with the sharing of homework documents. See the hottest virtual tools that are just being
 released and how to access and leverage tools and websites for your coaching business.
 In addition you can also connect with other coaches to be able to test, troubleshoot and tackle new
 technology in your own office. After the session at the ICF Conference join the online discussion from your
 office to test and update your virtual technology offerings.
 This session promises to make your coaching practice beyond borders easier through building cultural
 awareness and comfort with technology.


   Coachfederation.org/ICFGlobal2012      Copyright HPCG® , Sage Strategies 2012                              2
Our Story: How did we Connect?


                                                                          9.1     43 km
                                                          5,68  1 miles =




                                                                                          Google Maps




                                                   9 hours

                                                                                             GMT +1
GMT - 8



     Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012                   3
Core Message
         "Grow your Business with Technology,
         to Bridge Distance and Cultural Gaps"




Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012    4
What if? Imagine!
   !! New clients
   !! Virtual = Real experience
   !! Greater impact
   !! Coach globally
   !! Culture awareness
   !! 75%

Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012   5
Agenda
            Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology


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Coachfederation.org/ICFGlobal2012     Copyright HPCG® , Sage Strategies 2012                            6
Definition of Virtual Coaching



                  You are in a different location
                         from your client




Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012   7
Self Assessment on Comfort Level

                           $!                                                #!
    Global Citizenship




                                                &!




                           "!                                                %!


                         Communication Technology Use
Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012        8
Infrastructure
•! Hardware
•! Communication Technology
•! Software installed locally
•! Software in the Cloud
•! Blended mode Software
•! Marketing Tools



Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012         9
Online Communication
                                                Information Exchange via the Internet



                          3. Real-Time Communication




                                2. Active Participation




                               1. Passive Participation


Coachfederation.org/ICFGlobal2012       Copyright HPCG® , Sage Strategies 2012     10
Transforming the Education System
                                                                       Learn & Study online
                                     Stanford University:
                                     “President John Hennessy
                                     predicts the death of the
                                     lecture hall.” (May 2012)




                                                                Source: Salman Khan at TED, March 2011

                                        Khan Academy:
                                        “Let's use video to
                                        reinvent education!”
Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012                               11
Should you use LinkedIn?

 1.! Do you want your business to be present
     in the Internet?

 2.! Would you like to do business globally?

 3.! Do referrals open doors for you?




Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012   12
Collaboration Tools




                                    (audio only)

Coachfederation.org/ICFGlobal2012       Copyright HPCG® , Sage Strategies 2012   13
Are you ready?
                                                                               Takeoff Checklist
!! Hardware ready
     –!      Computer, tablet, smartphone
     –!      Webcam, headset
     –!      Internet Connection

!! Software ready
     –!      Calendar, address book, PDF, Office Suite
     –!      Collaboration tools: Skype, Adobe, webex, GoTo
     –!      Security: Anti-Virus, Encryption
             Doodle, PayPal, Survey Monkey, SlideShare, Google Docs
     –!      Dropbox, Evernote, Mozy

!! Clients ready
     –!      Time and date
     –!      Communication tools
     –!      Meeting confirmed

Coachfederation.org/ICFGlobal2012     Copyright HPCG® , Sage Strategies 2012                       14
Fish and Water = People and Culture




Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012   15
What’s in Your Water?
•! Age group?
       –! Millennial / Gen Y / Gen C " 15 to 32
       –! Gen X " 33 to 44
       –! Baby Boomer " 45 - 63
       –! Traditional or Greatest Gen " 65 +

•! Where were you born?
•! Where do you live now?
•! What is “good manners?”


Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012   16
Building Trust Virtually




Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012   17
ICF Core Competencies
                                              Meet your clients where they are

A. SETTING THE FOUNDATION
   1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS
   2. ESTABLISHING THE COACHING AGREEMENT
B. CO-CREATING THE RELATIONSHIP
   3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT
   4. COACHING PRESENCE
C. COMMUNICATING EFFECTIVELY
   5. ACTIVE LISTENING
   6. POWERFUL QUESTIONING
   7. DIRECT COMMUNICATION
D. FACILITATING LEARNING AND RESULTS
   8. CREATING AWARENESS
   9. DESIGNING ACTIONS
   10. PLANNING AND GOAL SETTING
   11. MANAGING PROGRESS AND ACCOUNTABILITY


Coachfederation.org/ICFGlobal2012    Copyright HPCG® , Sage Strategies 2012      18
Demonstration
                                    How to get started and how to continue?



1.! Internet connectivity: always connected


2.! Master audio and video


3.! Be familiar with one collaboration tool


Coachfederation.org/ICFGlobal2012      Copyright HPCG® , Sage Strategies 2012    19
Your Takeaways
Take
away




•! Most relevant resources
•! Top 10+ websites
•! Cultural Aspects
•! Building trust virtually
•! 10 points for cultural
   appreciation
•! Behavioral etiquettes
   in the virtual world
•! Virtual Coaching:
   10 points of logistics
  Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012   20
Core Message
          "Grow your Business with Technology,
          to Bridge Distance and Cultural Gaps"

                                    Virtual4Coaching.com




   Patricia Weiland                                                             Ralf Wolter




Coachfederation.org/ICFGlobal2012      Copyright HPCG® , Sage Strategies 2012                 21
Patricia Weiland Bio
•!   Patricia Weiland brings over 25 years of hands on experience inside and in
     service to Fortune 100 organizations to her role as a Consultant and
     Professional Coach. Ms. Weiland coaches key global stakeholders in senior
     level executive and professional positions facing strategic, behavioral and
     productivity issues. Ms. Weiland consults with leaders at all levels on team
     and employee development plans at to identify, assess and improve
     leadership skills in organizational competencies increasing engagement and
     contribution. Weiland finds that coaching is uniquely positioned to attend to
     leaders in global enterprises with leaders in remote locations who face
     situational challenges while maintaining strong connections to the ideals
     and corporate wide goals and initiatives.
•!   Ms. Weiland holds a master’s degree in Organizational Management
     Development from Fielding Graduate University and a B.A. in
     Communications from University of Wisconsin. Weiland is a PCC with the
     International Coach Federation and certified to administer MBTI and DISC.
•!   www.sage4change.com



Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012           22
Ralf Wolter Bio
•!   Ralf Wolter is a senior leader and coach with 25 years of global experience
     in building and leading global and virtual teams in large corporations. Due to
     strong communication and presentation skills, Ralf consistently achieves
     high scores at public presentations, events, and conferences.
•!   As a motivational and professional speaker, Mr. Wolter has presented topics
     such as leadership, innovation, the future of technology and related
     implications for business and communication, developing the next
     generation of leaders, and the future of coaching. In addition to developing
     people, he enjoys being a technology futurist, combining visionary thinking
     with a practical hands- on approach to apply networking and communication
     technologies for shaping the future of coaching and training. Ralf's specialty
     is combining coaching, consulting, leadership and creativity with a passion
     for developing people. He is enthusiastic about developing the next
     generation leaders through high-performance career coaching and training.
     In addition to developing people, Ralf enjoys being a technology futurist,
     combining visionary thinking with a practical hands-on approach to apply
     networking and communication technologies for shaping the future of
     coaching and training.
•!   www.hpcg.eu

 Coachfederation.org/ICFGlobal2012   Copyright HPCG® , Sage Strategies 2012           23

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Coaching the distance (teaser v2)

  • 1. Coachfederation.org/ ICFGlobal2012 Coaching the Distance: Bridging Cultural Gaps Seamlessly with Technology Patricia Weiland, PCC (USA) Ralf Wolter, ACC (Germany) Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 1
  • 2. For Your Reference Abstract Coaching the distance – bridging cultural gaps seamlessly with technology Who would you coach if technology was easy for you to use? Does using technology create anxiety for you? Are you aware of the opportunities in the virtual world? Are you familiar with cultural aspects of coaching globally? No longer is a lack of knowledge of communication technology an excuse in today's global coaching and business world. Meeting your clients where they are might mean that you have to create a virtual space to hold the coaching conversation. Modern communication technology is becoming more relevant and more interesting to clients and is easier to use than ever. You and your client are both on the same page when you use technology for coaching in the virtual world. Attend this session to get tips and tricks to bridge both culture and technology. Join this interactive session to experience "coaching the distance", including real-time demonstrations using the latest technology. The demonstration will show you how to leverage technology for better understanding in your coaching sessions. Learn how to create incredible brainstorming with a virtual white-board. Ensure accountability with the sharing of homework documents. See the hottest virtual tools that are just being released and how to access and leverage tools and websites for your coaching business. In addition you can also connect with other coaches to be able to test, troubleshoot and tackle new technology in your own office. After the session at the ICF Conference join the online discussion from your office to test and update your virtual technology offerings. This session promises to make your coaching practice beyond borders easier through building cultural awareness and comfort with technology. Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 2
  • 3. Our Story: How did we Connect? 9.1 43 km 5,68 1 miles = Google Maps 9 hours GMT +1 GMT - 8 Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 3
  • 4. Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps" Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 4
  • 5. What if? Imagine! !! New clients !! Virtual = Real experience !! Greater impact !! Coach globally !! Culture awareness !! 75% Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 5
  • 6. Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;# A0?5(?0%# 80%%.-?%4# B# +3.#G.(F#(%># C.%.D+*! +3.#H6'+,(F# I0'F># !"# /"# 7"# :"# $%&'() $%&0'1"# 80(-36%4# 9.10;# *+',-+,'.# .2-3(%4.# +3.# 30<#+0#4.+# 56(#+3.# 96*+(%-.# =+('+.># $%+.'%.+# (%># 80%?%,.# Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 6
  • 7. Definition of Virtual Coaching You are in a different location from your client Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 7
  • 8. Self Assessment on Comfort Level $! #! Global Citizenship &! "! %! Communication Technology Use Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 8
  • 9. Infrastructure •! Hardware •! Communication Technology •! Software installed locally •! Software in the Cloud •! Blended mode Software •! Marketing Tools Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 9
  • 10. Online Communication Information Exchange via the Internet 3. Real-Time Communication 2. Active Participation 1. Passive Participation Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 10
  • 11. Transforming the Education System Learn & Study online Stanford University: “President John Hennessy predicts the death of the lecture hall.” (May 2012) Source: Salman Khan at TED, March 2011 Khan Academy: “Let's use video to reinvent education!” Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 11
  • 12. Should you use LinkedIn? 1.! Do you want your business to be present in the Internet? 2.! Would you like to do business globally? 3.! Do referrals open doors for you? Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 12
  • 13. Collaboration Tools (audio only) Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 13
  • 14. Are you ready? Takeoff Checklist !! Hardware ready –! Computer, tablet, smartphone –! Webcam, headset –! Internet Connection !! Software ready –! Calendar, address book, PDF, Office Suite –! Collaboration tools: Skype, Adobe, webex, GoTo –! Security: Anti-Virus, Encryption Doodle, PayPal, Survey Monkey, SlideShare, Google Docs –! Dropbox, Evernote, Mozy !! Clients ready –! Time and date –! Communication tools –! Meeting confirmed Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 14
  • 15. Fish and Water = People and Culture Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 15
  • 16. What’s in Your Water? •! Age group? –! Millennial / Gen Y / Gen C " 15 to 32 –! Gen X " 33 to 44 –! Baby Boomer " 45 - 63 –! Traditional or Greatest Gen " 65 + •! Where were you born? •! Where do you live now? •! What is “good manners?” Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 16
  • 17. Building Trust Virtually Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 17
  • 18. ICF Core Competencies Meet your clients where they are A. SETTING THE FOUNDATION 1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS 2. ESTABLISHING THE COACHING AGREEMENT B. CO-CREATING THE RELATIONSHIP 3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT 4. COACHING PRESENCE C. COMMUNICATING EFFECTIVELY 5. ACTIVE LISTENING 6. POWERFUL QUESTIONING 7. DIRECT COMMUNICATION D. FACILITATING LEARNING AND RESULTS 8. CREATING AWARENESS 9. DESIGNING ACTIONS 10. PLANNING AND GOAL SETTING 11. MANAGING PROGRESS AND ACCOUNTABILITY Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 18
  • 19. Demonstration How to get started and how to continue? 1.! Internet connectivity: always connected 2.! Master audio and video 3.! Be familiar with one collaboration tool Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 19
  • 20. Your Takeaways Take away •! Most relevant resources •! Top 10+ websites •! Cultural Aspects •! Building trust virtually •! 10 points for cultural appreciation •! Behavioral etiquettes in the virtual world •! Virtual Coaching: 10 points of logistics Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 20
  • 21. Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps" Virtual4Coaching.com Patricia Weiland Ralf Wolter Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 21
  • 22. Patricia Weiland Bio •! Patricia Weiland brings over 25 years of hands on experience inside and in service to Fortune 100 organizations to her role as a Consultant and Professional Coach. Ms. Weiland coaches key global stakeholders in senior level executive and professional positions facing strategic, behavioral and productivity issues. Ms. Weiland consults with leaders at all levels on team and employee development plans at to identify, assess and improve leadership skills in organizational competencies increasing engagement and contribution. Weiland finds that coaching is uniquely positioned to attend to leaders in global enterprises with leaders in remote locations who face situational challenges while maintaining strong connections to the ideals and corporate wide goals and initiatives. •! Ms. Weiland holds a master’s degree in Organizational Management Development from Fielding Graduate University and a B.A. in Communications from University of Wisconsin. Weiland is a PCC with the International Coach Federation and certified to administer MBTI and DISC. •! www.sage4change.com Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 22
  • 23. Ralf Wolter Bio •! Ralf Wolter is a senior leader and coach with 25 years of global experience in building and leading global and virtual teams in large corporations. Due to strong communication and presentation skills, Ralf consistently achieves high scores at public presentations, events, and conferences. •! As a motivational and professional speaker, Mr. Wolter has presented topics such as leadership, innovation, the future of technology and related implications for business and communication, developing the next generation of leaders, and the future of coaching. In addition to developing people, he enjoys being a technology futurist, combining visionary thinking with a practical hands- on approach to apply networking and communication technologies for shaping the future of coaching and training. Ralf's specialty is combining coaching, consulting, leadership and creativity with a passion for developing people. He is enthusiastic about developing the next generation leaders through high-performance career coaching and training. In addition to developing people, Ralf enjoys being a technology futurist, combining visionary thinking with a practical hands-on approach to apply networking and communication technologies for shaping the future of coaching and training. •! www.hpcg.eu Coachfederation.org/ICFGlobal2012 Copyright HPCG® , Sage Strategies 2012 23