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AUTOCONNECTION 2012 CONFERENCE & EXPO
            SEPTEMBER 5-8 | ARIA RESORT CASINO, LAS VEGAS




                    CONNECTING YOUR DEALERSHIP WITH THE RIGHT

                   TECHNOLOGIES
                   STRATEGIES
                   & LEADERS
                    TO CREATE POWERFUL NEW OUTCOMES




HOSTED BY                                  PRODUCED BY
Powerhouse Keynote Speakers
            Goal driven, ambitious and sales oriented, Jim became a record setting Radio
            Ad Sales Manager and Auto Sales and Finance Manager with some of the largest
      JIM   dealerships in the country. Jim delivers dynamic, high content presentations on
  ZEIGLER
            leveraging relationships into increased sales and profits, internet marketing
            and prosperity.



            Grant is a Best-selling Author, Sales Training Expert and Twitter Top 10 Business
  GRANT     Coach and reality TV show host. Through his five books, he discusses how to be
CARDONE     successful in this new economy. Cardone revolutionized the auto dealer industry
            by re-engineering their sales process and philosophy.



            Lovejoy headed GM Vehicle Sales, Service and Marketing, and oversaw an increase
            in GM’s U.S. market share in one of the most competitively challenging markets
  WILLIAM   the industry has ever seen. Under his leadership, GM’s truck sales set records,
 LOVEJOY
            while GM’s scores in National Automobile Dealers Association dealer satisfaction
            surveys improved dramatically.



            Marketing Consultant, CEO, Author of Extreme Digital Marketing, and Fusion
     LON    Marketing, Lon shows corporations how to train managers to think creatively,
   SAFKO    details the secrets of launching a successful on-line business. His best selling
            book The Social Media Bible, is transforming marketing strategies



            President of Dave Anderson’s Learn To Lead, Dave is author of twelve leadership
    DAVE    development books, including the TKO Business Series, Up Your Business, If You
ANDERSON    Don’t Make Waves You’ll Drown, How to Run Your Business by THE BOOK, and
            How to Lead by THE BOOK.



            David has been training Dealers, General Managers, Sales Managers, F&I Managers
   DAVID    and Salespeople on the “Art of Inspirational Selling” His unique ideas have helped
   LEWIS    thousands of dealerships nationwide achieve their sales and management goals.
            David shares his ideas in a book titled, The Secrets of Inspirational Selling.




                             SEPTEMBER 5-8         |   ARIA RESORT CASINO, LAS VEGAS
PRELIMINARY AGENDA

 SEPTEMBER 5TH	
                                              AutoCon 2012 Common Themes
 1:00 PM	 Registration Opens
                                              PEOPLE	
 3:00 PM	 Business Assessments
                                              Regardless of whether you operate a single-point dealership, or a multi-franchise dealer group, the need for
 5:00 PM	 General Session                     attracting and hiring the right people, then cultivating a culture in the work place that retains those great people
 6:00 PM	 AWA Reception                       is greater than ever before. How do you make the most out of the Millennial Generation?
 7:00 PM	 2012 AWA Awards Ceremony            What are some of the most effective and lowest cost resources for pre-screening and selection? What are the
                                              interview questions that keep you compliant with federal regulations? AutoCon 2012 will bring in the experts
                                              to connect you with the resources that you need to ensure that people power your success and become your
 SEPTEMBER 6TH	                               greatest asset, rather than becoming another challenge to deal with.

 7:30 AM 	 Breakfast
                                              PROCESS	
 8:30 AM	 General Session
                                              Whether operating a CRM system, or simply updating specials and inventory displays, the need for Process
 10:00 AM	 Ten Workshops                      definition, implementation, and training to support the consistent execution of work flow procedure is more
 11:00 AM	 Break in Exhibit Hall              acute today than ever before.
 11:45 AM 	 Ten Workshops                     With more prospective customers than ever before making contact with dealers prior to physically visiting the
                                              dealership, customer communication process is an essential ingredient for a dealer’s success. AutoCon 2012
 1:00 PM	Lunch                                will provide mission critical information and insights on process management such as CRM, email template
 2:00 PM	 General Session Keynote             design and daily use, daily workflow task lists, BDC design and implementation, Internet Sales.
 3:15 PM	 Break in Exhibit Hall
 4:00 PM	 Ten Workshops                       MEASUREMENT	
 5:15 PM	 Sponsored Labs                      Many dealers and managers are familiar with the phrase “You cannot manage what you do not measure…”
                                              yet far too often dealers are asked to make decisions around marketing, sales, process and investments
 6:00 PM	 General Session                     without adequate performance metrics, analytics or other information that would make up what we all
 7:00 PM	 Evening Reception in Exhibit Hall   refer to as “measurement”.
                                              This workshop track is all about connecting dealers with the resources, tools, strategies and tactics to drive
                                              measurement and accountability in a dealership so that your decisions become data empowered and more
 SEPTEMBER 7TH	                               likely to result in an ongoing, ever improving competitive advantage.
 7:30 AM	Breakfast
 8:30 AM	 General Session                     SOCIAL MEDIA	
 10:00 AM	 Ten Workshops                      Social networks continue to grow at rapid speeds for one reason: we’re all social by nature. This especially
                                              holds true in the automotive industry, where customer service and social interactions are the foundation
 11:00 AM	 Break in Exhibit Hall              of a successful dealership.
 11:45 AM	 Ten Workshops                      This conference puts an emphasis on leveraging social media and online networking to grow your dealership’s
 1:00 PM	Lunch                                online presence. All the major bases will be covered, including Facebook, Twitter, Google+, Pinterest, and
                                              several other niche networks.
 2:00 PM	 Panel Discussion
 3:15 PM	 Break in Exhibit Hall               LOCAL REACH	
 4:00 PM	 Ten Workshops                       Capturing local buyers is the key to success for most dealers. This starts with being visible in local search
 5:15 PM	 Sponsored Labs                      results, such as Google Places and Yelp, and continues with gaining positive reviews on these sites from
                                              satisfied customers.
 6:00 PM	 General Session
 7:00 PM	 Evening Reception in Exhibit Hall   AutoCon 2012 focuses on the fundamentals of local marketing for your dealership. Topics range from creating
                                              a consistent local branding strategy to building relationships with community influencers to drive traffic and
                                              referrals to your dealership.
 SEPTEMBER 8TH	
 7:30 AM	Breakfast
                                              MOBILE	
                                              Over 90% of Americans keep their cell phones within arms reach 24 hours a day. Mobile is one of the fastest
 8:30 AM	 Ten Workshops                       growing consumption channels, with smart phone adoption rates skyrocketing among consumers.
 10:00 AM	 General Session                    With more website visitors coming via mobile devices, it is increasingly important for dealers to have a strong
 11:30 PM	 Closing Remarks                    presence in this area. AutoCon 2012 delivers key information about mobile topics such as responsive web
 12:00 PM	 Bonus Workshop Sessions            design, creating custom mobile apps, SMS marketing strategies and more.



HOSTED BY                                                                                                     PRODUCED BY
So Many Reasons to Attend

   SPONSORED                             BUSINESS                             EDUCATIONAL
   WORKSHOPS                             FRIENDLY                               COURSES
      Gives dealers who are         Staying connected is a priority -        Our Educational Workshops are
   shopping for solutions, new        FREE WiFi is provided in all          pitch-free, lead by vetted industry
    technology, products and            areas (exhibit hall, hotel           experts, national speakers, and
     services the opportunity        rooms, workshops and labs).                 proven thought leaders.
      to hear rst hand from
         supplier experts.




      AUTOCON                                                                     AUTOCON
      CULTURE                                                                       LABS
Breakfast and Lunch are a great          AUTOCON                                AutoCon offers hands-on
  opportunity for peer-to-peer              IS                                  presentations of products
networking and sharing of best            DEALER                               and technology in a genius
practices – and all are included         CENTRIC                                       lab setting.
      in your registration.




      THE EXPO                          MORE FOR                               YOU’LL LOVE
        HALL                           THE MONEY                                THIS TOWN
       Our exhibition hall is        Aria Room Rates $125 /night,               There are many things to
  organized by product groups,         Dealer Principals receive                 do, and you are already
     making shopping easy.            complimentary registration,                 here. You could have
 People, Process, Measurement,           Early Bird Registration                some fun after you learn.
Social Media, Local Reach, Mobile       Discounts End June 30




                                                   SEPTEMBER 5-8        |   ARIA RESORT CASINO, LAS VEGAS
People are Talking About AutoCon


 		                                                                                             		
 “There are dozens of dealer events,                                                            “I have attended several First Class
 and it can be an overwhelming deci-                                                            Educator events, and I am always
 sion choosing which one(s) to attend.                                                          impressed with the comaraderie of deal-
 However, I will always send my team to                                                         ers, the quality of speakers and trainers,
 the FCE events because I want the best                                                         and I always manage to leave with more
       – and they always deliver!”                                                              ideas than we can put into place. I highly
 		                                                                                             recommend FCE events for any dealer
      Tracy Myers                                		                                              that wants to stay ahead of the curve.”       		
     Dealer Principal                            “I have participated in 2 events that First    		                                             “First Class Educators brings together
 Frank Myers Auto Maxx                           Class Educators has sponsored, Digi-                    Dani Hart                             some of the best and brightest in the
                                                 tal Marketing Strategies and Automo-             Internet Sales Director                      industry. Consequently, Automotive
                                                 tive Boot Camp. FCE always seems to               Pohanka Auto Group                          Bootcamp events have been a valu-
                                                 have their finger on the pulse of what is                                                     able source of information and provided
                                                 happening in the Auto Industry and the                                                        me with some of the tools and ideas
                                                 impact that digital marketing has on it (I                                                    necessary to build our eCommerce
                                                 think Carrie has a crystal ball). FCE has                                                                   operations.”
                                                 the best speakers, teachers and even                                                          		
                                                 mentors to guide and teach you. The se-                                                                Tony Rhoades
                                                 lection of topics and classes is wide and                                                         Internet Sales Director
                                                 varied, I just wish I could clone myself so                                                              Gunn Auto
		                                               I could get to ALL of them! I usually walk
“This year I’ve had the opportunity to
                                                 in thinking I know it all, and walk out hav-   		
attend both the Digital Marketing Strate-
                                                 ing learned so much new information. I         “The team at FCE seems to always
gies and Automotive Boot Camp confer-
                                                       look forward to the next event!”         outdo themselves and I expect
ences put on by First Class Educators and
                                                 		                                             AutoCon2012 to be no different. The
both have indeed been first class events.
                                                      Trish Spagnola                            line-up of speakers that they attract
The digital marketing landscape is becom-         Director of Interactive
ing increasingly dynamic and the FCE events                                                     are true Industry leaders. I always
                                                   Marketing & Media
I’ve attended have really hit on the latest                                                     end up having not just a few but
                                                 Westbury Jeep Chrysler
trends and developments. Even the most                 Dodge Ram,                               many things to implement back
seasoned automotive digital marketers will         Grand Prix Subaru,                           at the dealership. In just two days I can
learn something new given the diversity and         Garden City Jeep                            gain more information from peers and
depth of topics lead by experts from within       Chrysler Dodge Ram,                           speakers than months of training and           		
and outside the industry. FCE conferences           FIAT of Westbury,                                    research on my own. ”                 “First Class Educators have provided
are a great opportunity to quickly and                Levittown Ford                            		                                             game-changing education in the digital
efficiently bring your dealer team up to speed                                                          Lindsay Lavery                         marketing realm for my staff and I. This
on all things digital and get them energized                                                         eCommerce Director
                                                                                                                                               is the way of the future. These events are
                                                                                                      Lavery Automotive
to adjust and implement their marketing                                                                                                        excellent for dealers ready to change and
strategies. This is exactly why we brought                                                                                                      wanting to understand the digital world.
21 members from our group to Automotive                                                                                                        		
                  Boot Camp.”                                                                                                                         MJ MacDonald
		                                                                                                                                                  Operations Manager
     Ben Robertaccio                                                                                                                                 and General Sales
   Marketing Manager                                                                                                                                     Manager
Morrie’s Automotive Group                                                                                                                           Bountiful Mazda and
                                                                                                                                                       Orem Mazda

 HOSTED BY                                                                                                                           PRODUCED BY
ARIA RESORT AND CASINO

              THIRD FLOOR                                   EXHIBIT HALL                                               MEETING ROOMS

                                                         & PROCESS                                                     BOARD           7
                      LABS
                                                                                                                   8   ROOM




                                                        PEOPLE




                                                                                              MEASUREMENT
                                                                                                                                       6




                                                                    PREMIUM EXHIBITOR SPACE
                                                                                                                   9                   5
                                                                                                                         10
                                                                                                                                       4




                                                        MOBILE
                  GENERAL SESSION
          STAGE




                        &              MEALS
                   AWA CEREMONY                                                                                                        3
                                                                                                                         11




                                                                                              SOCIAL MEDIA
                                                                                                                  12                   2

                                                        LOCAL                                                                          1
                                                                                                                  13
 REST ROOMS                                                      REACH                                                 PRESS      REST ROOMS

                                                ENTRY




      Event Sponsors & Exhibitors




 For Sponsorship, Exhibitor and Speaker Opportunities
 call Carrie Hemphill, Managing Director of First Class Educators
 at 908-601-6475


                                                      SEPTEMBER 5-8                                     |    ARIA RESORT CASINO, LAS VEGAS

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AutoCon 2012 Conference and Exposition Brochure

  • 1. AUTOCONNECTION 2012 CONFERENCE & EXPO SEPTEMBER 5-8 | ARIA RESORT CASINO, LAS VEGAS CONNECTING YOUR DEALERSHIP WITH THE RIGHT TECHNOLOGIES STRATEGIES & LEADERS TO CREATE POWERFUL NEW OUTCOMES HOSTED BY PRODUCED BY
  • 2. Powerhouse Keynote Speakers Goal driven, ambitious and sales oriented, Jim became a record setting Radio Ad Sales Manager and Auto Sales and Finance Manager with some of the largest JIM dealerships in the country. Jim delivers dynamic, high content presentations on ZEIGLER leveraging relationships into increased sales and profits, internet marketing and prosperity. Grant is a Best-selling Author, Sales Training Expert and Twitter Top 10 Business GRANT Coach and reality TV show host. Through his five books, he discusses how to be CARDONE successful in this new economy. Cardone revolutionized the auto dealer industry by re-engineering their sales process and philosophy. Lovejoy headed GM Vehicle Sales, Service and Marketing, and oversaw an increase in GM’s U.S. market share in one of the most competitively challenging markets WILLIAM the industry has ever seen. Under his leadership, GM’s truck sales set records, LOVEJOY while GM’s scores in National Automobile Dealers Association dealer satisfaction surveys improved dramatically. Marketing Consultant, CEO, Author of Extreme Digital Marketing, and Fusion LON Marketing, Lon shows corporations how to train managers to think creatively, SAFKO details the secrets of launching a successful on-line business. His best selling book The Social Media Bible, is transforming marketing strategies President of Dave Anderson’s Learn To Lead, Dave is author of twelve leadership DAVE development books, including the TKO Business Series, Up Your Business, If You ANDERSON Don’t Make Waves You’ll Drown, How to Run Your Business by THE BOOK, and How to Lead by THE BOOK. David has been training Dealers, General Managers, Sales Managers, F&I Managers DAVID and Salespeople on the “Art of Inspirational Selling” His unique ideas have helped LEWIS thousands of dealerships nationwide achieve their sales and management goals. David shares his ideas in a book titled, The Secrets of Inspirational Selling. SEPTEMBER 5-8 | ARIA RESORT CASINO, LAS VEGAS
  • 3. PRELIMINARY AGENDA SEPTEMBER 5TH AutoCon 2012 Common Themes 1:00 PM Registration Opens PEOPLE 3:00 PM Business Assessments Regardless of whether you operate a single-point dealership, or a multi-franchise dealer group, the need for 5:00 PM General Session attracting and hiring the right people, then cultivating a culture in the work place that retains those great people 6:00 PM AWA Reception is greater than ever before. How do you make the most out of the Millennial Generation? 7:00 PM 2012 AWA Awards Ceremony What are some of the most effective and lowest cost resources for pre-screening and selection? What are the interview questions that keep you compliant with federal regulations? AutoCon 2012 will bring in the experts to connect you with the resources that you need to ensure that people power your success and become your SEPTEMBER 6TH greatest asset, rather than becoming another challenge to deal with. 7:30 AM Breakfast PROCESS 8:30 AM General Session Whether operating a CRM system, or simply updating specials and inventory displays, the need for Process 10:00 AM Ten Workshops definition, implementation, and training to support the consistent execution of work flow procedure is more 11:00 AM Break in Exhibit Hall acute today than ever before. 11:45 AM Ten Workshops With more prospective customers than ever before making contact with dealers prior to physically visiting the dealership, customer communication process is an essential ingredient for a dealer’s success. AutoCon 2012 1:00 PM Lunch will provide mission critical information and insights on process management such as CRM, email template 2:00 PM General Session Keynote design and daily use, daily workflow task lists, BDC design and implementation, Internet Sales. 3:15 PM Break in Exhibit Hall 4:00 PM Ten Workshops MEASUREMENT 5:15 PM Sponsored Labs Many dealers and managers are familiar with the phrase “You cannot manage what you do not measure…” yet far too often dealers are asked to make decisions around marketing, sales, process and investments 6:00 PM General Session without adequate performance metrics, analytics or other information that would make up what we all 7:00 PM Evening Reception in Exhibit Hall refer to as “measurement”. This workshop track is all about connecting dealers with the resources, tools, strategies and tactics to drive measurement and accountability in a dealership so that your decisions become data empowered and more SEPTEMBER 7TH likely to result in an ongoing, ever improving competitive advantage. 7:30 AM Breakfast 8:30 AM General Session SOCIAL MEDIA 10:00 AM Ten Workshops Social networks continue to grow at rapid speeds for one reason: we’re all social by nature. This especially holds true in the automotive industry, where customer service and social interactions are the foundation 11:00 AM Break in Exhibit Hall of a successful dealership. 11:45 AM Ten Workshops This conference puts an emphasis on leveraging social media and online networking to grow your dealership’s 1:00 PM Lunch online presence. All the major bases will be covered, including Facebook, Twitter, Google+, Pinterest, and several other niche networks. 2:00 PM Panel Discussion 3:15 PM Break in Exhibit Hall LOCAL REACH 4:00 PM Ten Workshops Capturing local buyers is the key to success for most dealers. This starts with being visible in local search 5:15 PM Sponsored Labs results, such as Google Places and Yelp, and continues with gaining positive reviews on these sites from satisfied customers. 6:00 PM General Session 7:00 PM Evening Reception in Exhibit Hall AutoCon 2012 focuses on the fundamentals of local marketing for your dealership. Topics range from creating a consistent local branding strategy to building relationships with community influencers to drive traffic and referrals to your dealership. SEPTEMBER 8TH 7:30 AM Breakfast MOBILE Over 90% of Americans keep their cell phones within arms reach 24 hours a day. Mobile is one of the fastest 8:30 AM Ten Workshops growing consumption channels, with smart phone adoption rates skyrocketing among consumers. 10:00 AM General Session With more website visitors coming via mobile devices, it is increasingly important for dealers to have a strong 11:30 PM Closing Remarks presence in this area. AutoCon 2012 delivers key information about mobile topics such as responsive web 12:00 PM Bonus Workshop Sessions design, creating custom mobile apps, SMS marketing strategies and more. HOSTED BY PRODUCED BY
  • 4. So Many Reasons to Attend SPONSORED BUSINESS EDUCATIONAL WORKSHOPS FRIENDLY COURSES Gives dealers who are Staying connected is a priority - Our Educational Workshops are shopping for solutions, new FREE WiFi is provided in all pitch-free, lead by vetted industry technology, products and areas (exhibit hall, hotel experts, national speakers, and services the opportunity rooms, workshops and labs). proven thought leaders. to hear rst hand from supplier experts. AUTOCON AUTOCON CULTURE LABS Breakfast and Lunch are a great AUTOCON AutoCon offers hands-on opportunity for peer-to-peer IS presentations of products networking and sharing of best DEALER and technology in a genius practices – and all are included CENTRIC lab setting. in your registration. THE EXPO MORE FOR YOU’LL LOVE HALL THE MONEY THIS TOWN Our exhibition hall is Aria Room Rates $125 /night, There are many things to organized by product groups, Dealer Principals receive do, and you are already making shopping easy. complimentary registration, here. You could have People, Process, Measurement, Early Bird Registration some fun after you learn. Social Media, Local Reach, Mobile Discounts End June 30 SEPTEMBER 5-8 | ARIA RESORT CASINO, LAS VEGAS
  • 5. People are Talking About AutoCon “There are dozens of dealer events, “I have attended several First Class and it can be an overwhelming deci- Educator events, and I am always sion choosing which one(s) to attend. impressed with the comaraderie of deal- However, I will always send my team to ers, the quality of speakers and trainers, the FCE events because I want the best and I always manage to leave with more – and they always deliver!” ideas than we can put into place. I highly recommend FCE events for any dealer Tracy Myers that wants to stay ahead of the curve.” Dealer Principal “I have participated in 2 events that First “First Class Educators brings together Frank Myers Auto Maxx Class Educators has sponsored, Digi- Dani Hart some of the best and brightest in the tal Marketing Strategies and Automo- Internet Sales Director industry. Consequently, Automotive tive Boot Camp. FCE always seems to Pohanka Auto Group Bootcamp events have been a valu- have their finger on the pulse of what is able source of information and provided happening in the Auto Industry and the me with some of the tools and ideas impact that digital marketing has on it (I necessary to build our eCommerce think Carrie has a crystal ball). FCE has operations.” the best speakers, teachers and even mentors to guide and teach you. The se- Tony Rhoades lection of topics and classes is wide and Internet Sales Director varied, I just wish I could clone myself so Gunn Auto I could get to ALL of them! I usually walk “This year I’ve had the opportunity to in thinking I know it all, and walk out hav- attend both the Digital Marketing Strate- ing learned so much new information. I “The team at FCE seems to always gies and Automotive Boot Camp confer- look forward to the next event!” outdo themselves and I expect ences put on by First Class Educators and AutoCon2012 to be no different. The both have indeed been first class events. Trish Spagnola line-up of speakers that they attract The digital marketing landscape is becom- Director of Interactive ing increasingly dynamic and the FCE events are true Industry leaders. I always Marketing & Media I’ve attended have really hit on the latest end up having not just a few but Westbury Jeep Chrysler trends and developments. Even the most Dodge Ram, many things to implement back seasoned automotive digital marketers will Grand Prix Subaru, at the dealership. In just two days I can learn something new given the diversity and Garden City Jeep gain more information from peers and depth of topics lead by experts from within Chrysler Dodge Ram, speakers than months of training and and outside the industry. FCE conferences FIAT of Westbury, research on my own. ” “First Class Educators have provided are a great opportunity to quickly and Levittown Ford game-changing education in the digital efficiently bring your dealer team up to speed Lindsay Lavery marketing realm for my staff and I. This on all things digital and get them energized eCommerce Director is the way of the future. These events are Lavery Automotive to adjust and implement their marketing excellent for dealers ready to change and strategies. This is exactly why we brought wanting to understand the digital world. 21 members from our group to Automotive Boot Camp.” MJ MacDonald Operations Manager Ben Robertaccio and General Sales Marketing Manager Manager Morrie’s Automotive Group Bountiful Mazda and Orem Mazda HOSTED BY PRODUCED BY
  • 6. ARIA RESORT AND CASINO THIRD FLOOR EXHIBIT HALL MEETING ROOMS & PROCESS BOARD 7 LABS 8 ROOM PEOPLE MEASUREMENT 6 PREMIUM EXHIBITOR SPACE 9 5 10 4 MOBILE GENERAL SESSION STAGE & MEALS AWA CEREMONY 3 11 SOCIAL MEDIA 12 2 LOCAL 1 13 REST ROOMS REACH PRESS REST ROOMS ENTRY Event Sponsors & Exhibitors For Sponsorship, Exhibitor and Speaker Opportunities call Carrie Hemphill, Managing Director of First Class Educators at 908-601-6475 SEPTEMBER 5-8 | ARIA RESORT CASINO, LAS VEGAS