Rami Salsaa is an experienced IT Manager seeking new opportunities. He has over 15 years of experience in IT project management, network administration, and technical support roles. Currently, he is the IT Manager at the International Learning Community School in Amman, Jordan, where he oversees all areas of IT operations and infrastructure. Prior to this, he held IT management positions at the Imperial Palace Hotel and Sight & Sound Training Centre. He has extensive technical skills and professional qualifications, including Microsoft Certified Systems Engineer and International Computer Driving License certifications.

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Rami Salsaa
Marj El Hammam, Amman 11821, Jordan
Telephone: +962 7 77878768
Email: rami_salsaa@yahoo.com
Professional Profile
A resourceful, hard-working and dedicated individual with IT project management, network administration, managerial
and training skills. A self-motivated Microsoft Certified Systems Engineer with a proven ability to develop and implement
effective new systems and procedures, with a focus on IT solutions across a wide range of sectors. Able to work well both
independently and as part of a productive team, demonstrating the motivation and multi-tasking abilities required to
meet demanding deadlines while maintaining the highest of standards. An experienced and competent individual with a
proven track record of managing multi-discipline projects. Articulate and proactive, combines a professional and
confident approach with excellent interpersonal skills and can communicate concisely at all levels. A motivational leader
proven in developing successful teams that achieve business and personal objectives and who thrives working in a highly
pressurised environment.
Key Strengths
Leadership and Management | IT Management | Project Management | Troubleshooting and Problem Solving |
Infrastructure Management | Continuous Service Improvements | Analytical Thinking | Training and Coaching | Disaster
Recovery | Hardware and Software Testing | Network Design, Security and Support | Technical Support
Career Summary
2014 - present IT MANAGER, International Learning Community School, Amman, Jordan
 Liaising and negotiating with internal management and education professionals to set, and achieve, expectations
and to ensure service provision meets institutional needs and complies with school policy
 Directing and training the IT team, devising and implementing procedures and practices to improve the efficiency of
the team, overseeing IT work instructions and standard operating procedures
 Making strategic decisions and coordinating improvement initiatives, highlighting future strategic objectives and
policies for discussions, decisions and ratification
 Managing key projects from inception to completion, instrumentally accountable for troubleshooting problems,
implementing approved actions and workarounds required to mitigate project risk events
 Maintaining an expert knowledge and awareness of developments in IT, fundamentally responsible for designing,
developing, installing and maintaining large information systems and related infrastructure
 Spearheading all areas of IT including disaster recovery and network infrastructure as well as software and hardware
support
 Collaborating with all internal departments, providing continuity of service and planning ahead for future
requirements, adhering to strict guidelines
 Instrumentally accountable for performing routine audits of systems and software and skilfully safeguarding the
security of all networks and systems - recommending and implementing improvements
2011 - 2014 IT MANAGER, Imperial Palace Hotel, Amman, Jordan
 Played a pivotal role providing server, telecommunications, network and infrastructure support throughout the
hotel, identified and responded to major system failures
 Worked as part of a team in a fast-paced environment, skilfully managed and maintained security and operational
policies and procedures for the hotel
 Offered on-going system support, interfaced systems such as PMS Applications and Database Server, P.O.S and
Server, TMS Call Accounting, Sun Systems Back Office Accounting, Door Lock System, Regular Backup (Online and
Symantec Backup Server) and the Internet Billing Systems
 Deployed key skills and resources to maintaining Internet access policy and LAN security via TMG Server and sonic
wall PRO threat management system
 Expertly administered active directory users, computers and local group’s access rights; implemented group policy
and procedures to lock down terminals for unnecessary system access
 Provided 24/7 on call support, additionally upgraded, configured, maintained, and troubleshot hardware and
software for desktops and Servers

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2008 - 2010 HEAD OF IT DEPARTMENT, Sight & Sound Training Centre
 Key contributor to the establishment and implementation of strategic IT plans and budgets, managed all aspects of
assets, personnel and budgets
 Designed standards and procedures for technical functions, oversaw network administration and the maintenance of
servers and LANs
 Skilfully administered and updated the website for the centre, dealt with hosting and backup issues, additionally
established the firewall setting in line with internal policy
 Made a significant contribution to the procurement process; sourced and acquired parts and software
2000 - 2008 NETWORK ADMINISTRATOR, The National Orthodox School, Amman, Jordan
 Originally employed as a Lab Supervisor prior to promotion to System Engineer / Computer Teacher for IGSE and
then to Network Administrator
 Monitored network performance, provided system administration assistance to ensure accurate configuration,
installation and upgrades
 Offered IT infrastructure maintenance, monitored system administration and maintenance, orchestrated and
facilitate user training, also performed duties as an ICDL Instructor and ICDL Tester
2006 - 2008 TRAINER – part time, Middle East Academy, Amman, Jordan
2006 - 2008 MICROSOFT TRAINER – part time, Webmaster Training Centre, Amman, Jordan
2004 - 2006 MICROSOFT TRAINER – part time, PCdotNet Training Centre, Amman, Jordan
Education and Qualifications
BSc: Computer Engineering (2000) - Philadelphia University, Amman, Jordan
Professional Development
 Computers hardware and software maintenance
 Computers networking connection and configuration
 Installing, configuring and administrating windows server
 Active directory design using Visio
 Deploying and managing Firewalls
 Implementing and managing Exchange Server
 Administrating a Microsoft SQL Server
 Competency Advance Infra – Data Management/Migration & Server Consolidation
 Competency Advance Infra – Active Directory Design & deploy
 Competency Advance Infrastructure – Exchange Design & Migration
 ASP .Net Web Application at PcdotNet Centre
 Accountant for non-accountants at Sight and Sound Centre
 MCITP Server Administrative
 Microsoft Certified System Engineer Course full tracks at Excutrain Centre
 Microsoft Certified Systems Engineer, MCSE
 Microsoft Certified Partner 2002 Core Exam
 Microsoft Certified Partner 2003 Core Exam
 Installing, Configuring, and Administering Microsoft Windows 2000 Professional
 Installing, Configuring, and Administering Microsoft Windows 2000 Server
 Implementing and Administering a Microsoft Windows 2000 Network Infrastructure
 Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure
 Designing a Microsoft Windows 2000 Directory Services Infrastructure
 Installing, Configuring, and Administering Microsoft Exchange 2000 Server
 Installing, Configuring, and Administering Microsoft SQL 2000 Server Enterprise Edition
 International Computer Driving License, ICDL
Key Skills
I.T.: Windows system, Macintosh, Linux, Unix, Net ware, LAN, WAN, PostScript printer software and
hardware, Internet technologies, webpage design, internet marketing
Languages: Arabic – Native; English – Fluent
References are available on request